Syncing with Exchange via activesync drains battery

Got a new iphone and the battery life on it was OK for weeks. Then I set it up to sync mail on an Exchange 2003 server via activesync. After this was enabled the battery life went down to about 5 hours. AT&T even replaced the phone, but nothing changed. The mailbox has a fairly detailed calendar, maybe 5,000 contacts but little mail activity. And if I disable the sync on the phone then the battery life goes back to normal. There seems to be nothing wrong with the mailbox itself and a BBerry can be setup for that mailbox through BES as well and it behaves. Is it possible that the phone is "checking" the mailbox too often? Thanks for any help.

Hi,
If you haven't already, update the iPhone to the latest software available(currently 2.2.1).
http://www.apple.com/iphone/softwareupdate/
You can also try restarting the iPhone by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again, as described on page 34 of the iPhone User Guide.
http://manuals.info.apple.com/en/iPhoneUserGuide.pdf
If you see the same issue with Windows Mobile devices connected to the Exchange server, you may need to install this exchange hotfix: http://support.microsoft.com/kb/922475/
-Jason

Similar Messages

Contacts created on iPhone won't sync with exchange, only via USB

When I create a new contact on my iPhone from within the phone app, it doesn't get synced to my exchange server, in fact it doesn't show up anywhere in the contacts app or under contacts in the phone app. If I create a new contact from the contacts app it only allows me to create it in my exchange contacts folder but it does sync properly. When I create a contact from within the phone app I am not given a choice of group at all and unless I have a recent call from that contact, it is nowhere to be found on my phone or computer. So the question is how do I get new contacts created on my phone from within the phone app to sync with exchange? The only way I have been able to sync contacts created within the phone app thus far has been with iTunes via USB which works fine but I want to sync contacts bidirectionally via exchange ota.
Thanks for any help

I have more information to share.
When you launch the Contacts app on the iPhone, hit the "Groups" button in the top left. What I see on that page are these 3 sections:
All Contacts >
From My Mac
All From My Mac >
Group A >
Group B >
Group C >
etc
Foobar (Exchange)
Foobar Global Address List >
After many hours of trial and error, I have come to the understanding that the iPhone Contacts app has potentially multiple data stores which seem to correspond to each sync source configured (eg AddressBook, Exchange, etc.) Refering to my example above, I have enabled Contacts syncing with my AddressBook (via iTunes) and an Exchange mail account, so my iPhone shows 2 separate sections with the generic "All Contacts" appearing as the first section at the top.
Entering the contact listings page via the "All Contacts" button will show an integrated list of contacts from all sync sources (in my case, two: contacts from AddressBook on my Mac and contacts from my Foobar Exchange account).
If you click the "+" button to add a new contact when you have entered the listing page via "All Contacts", it seems the record is only stored on the iPhone and does NOT get sync'd. Specifically, it does not get synced to the Mac AddressBook nor to the Exchange account.
However, if you have entered the listings page via any group in the "From My Mac" section or "Foobar (Exchange)" section, and create a new contact via the "+" button there, that contact DOES get sync'd to the appropriate sync source (AddressBook or Exchange in my case).
Furthermore, if you enter the listings page via a specific group in the "From My Mac" section (eg "Group A") and create a new contact from in there, it will appear in "Group A" in AddressBook after sync. If you enter the listings page via the generic "All From My Mac" button, then the new contact will be added to whatever group you have specified in iTunes (under the iPhone Info tab etc. as mentioned in the prior post).
All up, I guess, there may not be a bug here after all. I must simply always remember to add new contacts when I am in the "All From My Mac" section, if I want them to be synced to my Mac.
However, I do think that it's a confusing and poor user experience (and may lead to loss of data) if you add new contacts from the generic "All Contacts" entry point, because they will NOT be synced as you'd expect them to. I am guessing this also might only happen when you have multiple sync sources defined, simply because the app doesn't know which sync source to associate them with: AddressBook or Exchange? But, at the point of adding that new contact, the app should prompt you for the sync source to use, or at least WARN you that your contact is going to be an orphan record solely residing forever more on your iPhone. If you ever reset your iPhone those contact records would be lost forever.

IPhone out-of-sync with Exchange after performing inbox search?

Hey everyone,
I work as an IT technician for an Enterprise where the majority of end-users utilize iPhones (4 and 4s) and iPads (all versions) with varying versions of iOS. Many of these people have ActiveSync set up with our Exchange Server (2008RS, Exchange 2010). We have received a pretty consistent amount of user complaints for a while where end-users' iPhones will [seemingly randomly] become out of sync; i.e. they delete an email on their iPhone and their Outlook doesn't reflect this for hours or visa-versa.
We have traced this down to indexed searching with the iPhone. In a nutshell, if an end-user tries to search their inbox for an email using the search feature, this is when everything becomes out-of-sync with Exchange. The workaround is restarting the phone (for some reason restarting the Mail app doesn't help).
I am curious if anyone has more information around this or perhaps a fix so we're not having to tell people (namely Executives and VIPs with larger inboxes...thus searching is used more) to restart their iPhones all the time.
I thank each of you in advance for any advice you may have. Thanks!
-Ryan

Hi mehrardt,
It does sound like the exchange email account has to be removed from the iPhone and then added again.
If he has another personal email account on the iPhone, you can have him delete the exchange account and then tap a configuration profile that you emailed him.
The iPhone Configuration Utility available here: http://www.apple.com/support/iphone/enterprise/ will let you create a configuration profile with certificates, which you can email. The receiver would just tap the profile and it would configure the iPhone.
-Jason

Yearly recurring meeting created on iPhone breakes iCal sync with exchange

I encounter a reproducable bug with Snow Leopard 10.6.1's iCal stopping sync with Exchange 2007 SP1 (Update Rollup 7), as soon a i create a yearly recurring meeting on iPhone 3GS connected to same Exchange Server via Active Sync.
After creating this meeting, syncing in iCal is broken, reporting following error:
iCal[31968]: GetCalendarItem operation failed
iCal[31968]: error = Error Domain=CalExchangeErrorDomain Code=-11 UserInfo=0x117a06cc0 "iCal kann keine Ereignisse im Kalender „Kalender“ aktualisieren."
iCal[31968]: Queue operation failed
iCal will never get synced anymore, until this one meeting is deleted via iPhone, OWA or Outlook. Please note: E-Mail and contacts still sync without problems.
Can anyone having a similiar setup confirm this to be problem!?
Where can i "report" this officially to apple?
Used versions:
Mac OSX 10.6.1
iCal 4.0 (1362)
iPhone 3GS 3.1.2
Exchange 2007 SP1 Update Rollup 7
So everything up to date, except for exchange 2007 missing some fixes...
To better reproduce this, here's the procedure:
On iPhone create a new meeting, make it "whole day", set recurring to "weekly" and voila, next time you sync iCal it stops with exclamation mark!
After testing, delete the meeting, but make sure to delete ALL instances, otherwise syncing won't work anymore:-(

Hello all there,
i was strubbeling with the same problem, but i found 'a' solution.
Let's hope that apple would fix this in the next version of iCal.
If iCal is saying that it cannot be synced, and you found an error like this "error = Error Domain=CalExchangeErrorDomain Code=-11 UserInfo=...." in your console, try this (read carefully).
*What i have done.*
1. Get an pc with MS Windoos en MS outlook in your exchange network (yes really, you need it)
2. Open MS outlook (i used 2007).
3. Export your calender to a .pst backup file
4. Then navigate to "View > Current View" and hit "all events".
5. Select all events then delete them all
6. Import your backup file to the calender.
7. From step 3 to 6, they are waste of time.
*So... what you need to do*
01. Open iCal and remove your exchange account.
02. Get an pc with MS Windoos en MS outlook in your exchange network (yes really, you need it)
03. Open MS outlook (i used 2007).
04. Then navigate to "View > Current View" and hit "returning events".
05. Note all of your returning events in notepad (also events from the past).
+You can also delete these events from the past+
06. Now delete all these "returning events".
07. Press the send and recieve all button in outlook.
08. Grab a cup of coffee
09. Start iCal and re-setup your exchange account.
If your exchange account is syncing with iCal then you can recreate the returning events. If it isn't syncing try to remove some other data, but be shure that you have created a backup file.
In my case the error was in one of the returning events, but i have figured that out to delete group of events en try'd to sync again.
Please note that my 3G iPhone was syncing very good, at time of this problem.
This are the console error messages:
11/6/09 06 Nov 15:16:26 iCal[291] Couldn't find an NSTimeZone to match the SerializableTimeZone
11/6/09 06 Nov 15:16:26 iCal[291] WARNING: Failed to find TimeZone Identifier for Windows MeetingTimeZone: Casablanca
11/6/09 06 Nov 15:16:26 iCal[291] error = Error Domain=CalExchangeErrorDomain Code=-11 UserInfo=0x11a287ee0 "iCal can’t refresh events in the calendar “Calendar”."
My setup:
MS SMB 2008 with Exchange 2007 (full updated till 2009/11/06 - today)
iPhone 3G 3.0
Mac OSX 10.6.1
iCal 4.0 (1362)
So.... i hope that you can fix your problem with my post.
I will subscripe to this post for a while, so if you need some help; Post it!
Have a nice weekend!
Message was edited by: Ronald Veenbrink

Iphone Sync with Exchange Live Sync vs Local cacche

I have the Iphone and have been using the Sync with Exchange Server 2007 capabilities. It seems to me that rather than a sync and storing the data locally like Windows Mobile, it seems as if this is a live connection. The reason i say this is when I am in an area where I have no connection I am unable to move or delete an email until the connection is available. Also I once had a problem with my SSL cert so i had gone into the mail settings on the Iphone and then all my contacts, mail, etc... were gone from the phone. As soon as the SSL was fixed everything appeared back. With Windows Mobile it stored everything locally on the phone via a sync so you can do anything without a connection and then sync it afterward.
Is this the way it works how I described it. If so does anyone know a way to have the data stored on the Iphone itself?
Thanks,

Potentially calendar corruption.

Droid frg22d update stops syncing with exchange 2010

We have exchange 2010 SP1 running. When some of the droid users received the 2.2 software build FRG22D it stops syncing with exchange. I have build FRG01B and it works fine, I hope they don't push FRG22D to my phone. HAs anyone else had this issue? Has Verizon recognized this issue. It is going to be major as more phones upgrade and run on Exchange 2010 SP1.

I did a hard reset and that didn't fix my issue so i wouldn't suggest doing a hard reset.
My environment:
Exchange 2010 SP1
Droid with FRG22D
I haven't been able to pinpoint the issue but it has to do with the request and response with provisioning between the devices and exchange. Nothing has changed but updating the phone to the latest patch.
I receive the following error:
RequestBody :
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
<SyncKey>0</SyncKey>
</FolderSync>
AccessState :
Blocked
AccessStateReason :
Policy
ResponseHeader :
HTTP/1.1 449 Retry after sending a PROVISION command
MS-Server-ActiveSync: 14.1
ResponseBody :
[No XmlResponse]

After ICS update, stock email not syncing for exchange 2010 activesync.

After ICS update, stock email not syncing for exchange 2010 activesync.
My corporate email which was flawlessly working before ICS update. Even though I tried re-creating a new account, it hangs "waiting for sync"
Has any patch been released or explicit instructions have been provided ?
First sync:
5/3/2012 7:47 PM
Last successful sync:
Not Available
Folders synced:
0
Device name:
Not Available
Device model:
MT11i
Phone number:
Not Available
Mobile network:
Not Available
Device type:
Android
Device ID:
xxxxxxxxxxxxxxxxxxx
Device IMEI:
Not Available
Device OS:
Android 4.0.3
Device language:
Not Available
User agent:
Android/4.0.3-EAS-1.3
Access state:
Access Granted
Access set by:
Global Permissions
Policy applied:
Active Sync Policy - Partially applied
Policy updated:
5/5/2012 8:11 AM
ActiveSync version:
14.1
Also at http://talk.sonymobile.com/message/184221
Whyr is this defect "assumed answered" ? I went though all the posts and didnt find any solution?

Hopefully my reply to this can help.
http://talk.sonymobile.com/message/190149#190149
And please try to keep same problem in same thread.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

After IOS8 upgrade IPhone5s syncs with exchange but IPad2 syncs ONLY Mail and Contacts, NOT Calendar. Totally stumped. Ideas anyone?

After IOS8 upgrade IPhone5s syncs with exchange but IPad2 syncs ONLY Mail and Contacts, NOT Calendar.
Also, my other tablet - Samsung TabS - has same issue - calendar wont sync. My IPhone and my desktop (windows) synch just fine.
Google calendar syncs on all devices. Totally stumped. Ideas anyone?
THANKS

1.      Log onto Outlook Web Access
2.      Top right hand part of the screen select "Options"
3.     Select "See All Options"
4.      Select "Phone" menu
Check if you have 10 Devices registered.
If you have, you need to delete one of them to add your new Smart Phone to Exchange for synching
Check the "Last Sync Time" to indicate if this device is still active or not.

Calendar will not sync with Exchange server or most Google Calendars

Hi,
I am writing about my wife's brand new Samsung Charge on Verizon. We managed to setup both her gmail account and her work exchange server account fine, except for the calendars:
Her Google calendar shows up fine, but I am unable to even see any other Google calendars that she has access to (both her own secondary calendars as well as calendars that others have shared with her) in order to select them to be visible.
Her exchange calendar says it is enabled (on the list of available calendars), but no events at all show up.
This behavior is with the latest software updates on the Charge (2.2.1 firmware, I510.EE4 build) using its stock calendar software. I did notice that if I use Smooth Calendar, it does list all of her Google calendars under its listing of available calendars, but it still only shows data from her primary calendar. This is also true using the Touch Calendar app, which leads me to believe that there is some problem within the Google Calendar sync software that is not allowing her calendars to appear correctly.
Thanks!

Hello whereizben,
I see you have posted same post in another thread. I have already replied to that posting with a solution. Please see the following link for my reply:
Re: Calendar will not sync with Exchange Server
Thanks, again, for posting!

ICal still does not sync with exchange 2007 in Lion

Dear,
In Snow Leopard, iCal was not syncing with Exchange 2007. I read a lot of things on this and it all led to recurring events. Indeed, after deleting them, things started to work. But I cannot delete recurring events! I need them!
Seeing that there was soo much talk on this all over on apple, I assumed that Apple would fix it. Instead, all we're seeing is some enhanced UI.
Can somebody at Apple please make sure that this thing finally gets fixed? Really, how hard can it be, knowing that the hardware based i devices can sync without any trouble?
Just for extra information, so you know what direction to look for:
I have Windows SBS 2008 in Dutch language. Timezone is Brussels. Exchange 2007 and all updates.
The system is running a self signed certificate
Outlook works fine on the Mac. I don't want to use Outlook on the Mac but am forced to at the moment.
Mail/Addressbook sync fine. Only Outlook doesn't!
I did try deleting recurrent events and this worked for a day. Basically stopped working I think when I added again those recurring events.
There are some errors in the console:
21/07/11 11:42:36,563 iCal: Couldn't find an NSTimeZone to match the SerializableTimeZone
21/07/11 11:42:36,563 iCal: WARNING: Failed to find TimeZone Identifier for Windows MeetingTimeZone: (GMT+01:00) Amsterdam, Berlijn, Bern, Rome, Stockholm, Wenen
21/07/11 11:42:36,580 iCal: error = Error Domain=CalExchangeErrorDomain Code=-11 "iCal kan de activiteiten in de agenda 'Agenda' niet bijwerken." UserInfo=0x7fbe94adb8b0 {CalFailedOperationKey=<CalExchangeSyncFolderItemsOperation: 0x7fbe94102d40>, NSLocalizedDescription=iCal kan de activiteiten in de agenda 'Agenda' niet bijwerken., NSLocalizedFailureReason=De account 'Exchange' kan momenteel niet worden bijgewerkt.}
Please fix this,
Guido
Message was edited by: guido4096. Added error message

Hi all,
I do have exactly the same problem.
But I am adding a new flavor, but I can not understand it.
I've setup two Exchange calender connections. Both servers are inhouse. The setup of the Exchange servers are most likely the same.
But one works and one not! How could this be explained?
I like to express my deep disappointment about iCal and partly Apple Mail. It is unbelievable for me, that years after Apple's cooperation with Microsoft there are still such problems.
I like my Macbooks and I certainly have the absolutely full bandwidth of all Apple products in my household and companies. But I think I have to go back to Microsoft and Sony Laptops in the near future.
Although this kind of bugs are small one's, but the hurt constantly. Apple - please fix that.
Here just for the interested reader is my console error message:
3/15/12 11:51:29.819 AM iCal: error = Error Domain=CalExchangeErrorDomain Code=-11 "iCal can’t refresh events in the calendar “Kalender”." UserInfo=0x7f856d4bddb0 {CalFailedOperationKey=<CalExchangeSyncFolderItemsOperation: 0x7f856c5ca060>, NSLocalizedDescription=iCal can’t refresh events in the calendar “Kalender”., NSLocalizedFailureReason=The account "DR InfoDyn" currently can’t be refreshed.}

IOS6 sync with Exchange Contact

Today, I just upgrade my 4S into IOS 6, unfortunately I look that my iPhone sync with Exchange Contact has problem, I have around 5xx records in my address book. However, IOS6 only can sync 42 records into my phone.
After I found this problem, I have tried to reset into factory setting, erase all content and settings in my iphone, it also can sync 42 records.
I am using Exchange Online, so I try import my contact into Gmail and try to sync with Google Exchange. And it only can sync 42 records only.
My ipad@IOS 5.1.1 is perfect to sync with Exchange, My [email protected] and [email protected] also haven't any problem, also my **** Galaxy S3 still can use (although it always shows sign-in failed).
Does anyone has any idea to fix this problem.
Best Regards,
Leo

hi
The problem i find is that it sync with all contact folders, both local and server based.
Can I change that.

Can't sync with exchange server after updating to ios 5.1.1

I can't sync with exchange server after upgrading to ios 5.1.1. have restored and reset phone and also have deleted the account and added back in; still no luck

+1// help

Sent items not syncing with Exchange

I've got a problem whereby my mailbox has now successfully synced with my Exchange server in Snow Leopard Mail. The problem I have though is that my Sent items box is completely empty, like it just hasn't synced with it (it doesn't even look like it's trying to sync). Is there a setting I'm missing or am I doing something stupid?

Hi All
Just to add my solution in here. I was gaving the issue where all of my mail had synchronised, and all of my ical and all of addressbook. However, my sent mail folder was not syncing, and worse still, no new sent mail was being saved off in sent mail.
Initially I thought it was a mailbox size thing, so I archived off the majority of my mail on another machine, deleted the sent mails, and then let the other machine sync with Exchange.
However still the same issue on a tiny mailbox. After seeing this thread (pointed here by Apple Tech support - thanks Clement) i deleted all sent mails on another machine, jumped back onto mac mail.app and all was well.
I still have a weird issue with delinquent emails in sent mail that wont delete, but I can live with that.
I too wish that Apple would make a more robust mail application - Apple ProMail as part of the iwork suite anyone??

New contact on mac does not sync with iphone via iCloud

I created a contact on my mac and it does not sync with iphone via icloud

Contacts added to On My Mac don't sync, add it to the iCloud account, on your Mac.

Iphone deleted all phone numbers when synced with Exchange, Please Help!!

We recently received new Iphones for the Administrative staff and thought that like other Smartphones we've used in the past that syncing with Exchange would be a breeze. After doing a bit of research everything pointed towards it being a very simple process, this is the process I followed:
Open up Itunes with Iphone connected
Click your iPhone in the "Devices" section on the left
Click the "Info" tab
In the Contacts section, check "Sync contacts with" and select "Outlook"
Click "All Contacts"
Click the "Sync" button in iTunes lower-right corner
Click "Merge", so that your contacts on your iPhone are preserved
This seemed to work but there is one major problem, all of the contacts on the Iphone and the ones imported into Outlook no longer have any phone numbers associated to them. The contacts were all synced into Outlook/Exchange no problem with their respective emails but with no phone numbers at all. Unfortunately the computer which had the backup of this Iphone was recently decommissioned so I have no backup of the phone in its previous state.
Is there any way to recover the old phone numbers/contacts on the phone without having a backup of it in its previous state? I have tried the "Import Sim Contacts" button in the settings on the phone but it doesn't seem to actually do anything. There are over 100 contacts on this particular phone, some of which the phone numbers will be very difficult to retrieve again.
I have to say that I'm not very impressed that the most popular smartphone out there can't even sync with the largest email platform in the enterprise world properly. If anybody can help me retrieve those numbers some how I would be extremely appreciative.

tbradley wrote:
So is this not a common issue?
This is the first I have heard of it... but I'm only one person.
tbradley wrote:
Does the Iphone actually support 2-way sync with Outlook properly or will it erase all of the numbers on the phone every time?
If you are syncing directly with Outlook, there are options in iTunes to determine which set of contacts takes priority when duplicates are found. Personally I do not use this. I have my device set up to sync directly with the exchange server so all changes are made directly on the server.
Personally I would recommend against using Outlook as the intermediary. You will get much more consistent and reliable results if the iPhone syncs directly with the exchange server and no worries if the end user has not synced the device in days/weeks/months.

Syncing with Exchange via activesync drains battery

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