Sype Premium not activated

July 2011 I purchased a special skype premium and north america calling subscription by paying a special price for 12 months. Now Sept 11, we are trying to use skype premium and it is not activated. Had to buy another premium subscription today just to get our business teleconference call through where I am doing screen share.  How do I get the first skype premium subscription activated so that I can cancel this second skype premium subscription? How do I get refund?  Is there anyone from skype that can check my account to see what is going wrong?

order no. xxxxxxxxx paid for and not activated

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