SYSFAIL error in Inbound Queue

Hi,
I got a SYSFAIL error in the Inbound queue. When I double clicked on it, it showed up the Status text as "An exception occurred that was not caught". This has been raised on 14-01-2009 (today's) date and when i checked for the B-Doc corresponding to this, i couldn't find out any entry for this.
Initially i tried unlocking the queue and thereby re-processing it, but it failed again.
The details are:
Function Module : BAPI_CRM_SAVE
Queue name : R3AD_SALESDO0004700954
Date : 14-01-2009.
Any pointers on this would be of great help.
Thanks in advance
Rasmi.

1. Check in Tx: ST22 (ABAP Runtime Error). That would give you more insight in the cause of exception / dump and how to solve it.
2. Also, in parallel check whether the connection to ERP is established and the RFC call is getting connected (Tx: SM59).
3. If the error/exception/dump is occuring on ERP side, check whether CRM server details are maintained in table: CRMRFCPAR (on ERP side).
4. Check whether internal user exit is coded to catch the exception and throw out appropriate error.
5. check whether there is any code error in mapping module (available in table SMOFSUBTAB).
These steps might be useful to find out your problem.
Best Regards,
Pravin..

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