System Always Down - HORRIBLE Service

My system constantly goes down. Sometimes the residential gateway reboots itself and I have no phone, internet and TV. Sometimes only one or two of those are down. Sometimes only the DVR goes down. Sometimes one of my two wireless boxes goes down while everything else works. I have yet to see anyone that has had this similar problem fixed. I've seen people that had the RG and/or tv boxes replaced. This alone should allow me to break my 1yr agreement. I try to record shows during the night. Many times when I play them back I get brakeups or pixleation. Sometimes I have 2 entries for a recording indicating the system went down while recording during the night. Had techs out last year and they changed a bunch of wires and put in 2 wireless boxes instead of the wired ones. They sent a newbe and he had to call for help and they were here for over 3 hrs. Yes, I unplugged the boxes, sometimes that's necessary to get one of the boxes to work after going down. Sometimes I get a message on the wireless box "system down(RG), restart" but everything else works, including another wireless box, phone & internet. I've logged at least 25 outages since January. In addition, they upped my bill even though I have a 1yr agreement. Someone from India told me everyone got a global increase in Feb and if I terminate early, I'll be charged a fee. Really, so I agree to a 1yr agreement, that if I break it I'm charged an early term fee but ATT is allowed to raise the rate I agreed to $10 a month?

Hi ,
I am so sorry about all the issues you are having with your service, but I will be glad to help. I will be sending you a private message to gather more information and work on getting this fixed for you.
-ATTU-verseCare

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       at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
       at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at Microsoft.EnterpriseManagement.Common.Internal.IDispatcherService.Connect(SdkClientConnectionOptions connectionOptions)
       at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.Initialize(EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
       at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.CreateEndpoint[T](EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
       --- End of inner exception stack trace ---
       at Microsoft.EnterpriseManagement.Common.Internal.ExceptionHandlers.HandleChannelExceptions(Exception ex)
       at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.CreateEndpoint[T](EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
       at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.ConstructEnterpriseManagementGroupInternal[T,P](EnterpriseManagementConnectionSettings connectionSettings, ClientDataAccessCore clientCallback)
       at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.RetrieveEnterpriseManagementGroupInternal[T,P](EnterpriseManagementConnectionSettings connectionSettings, ClientDataAccessCore callbackDispatcherService)
       at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.Connect[T,P](EnterpriseManagementConnectionSettings connectionSettings, ClientDataAccessCore callbackDispatcherService)
       at Microsoft.EnterpriseManagement.ManagementGroup.InternalInitialize(EnterpriseManagementConnectionSettings connectionSettings, ManagementGroupInternal internals)
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Common.ManagementGroupSessionManager.Connect(String server)
       at Microsoft.EnterpriseManagement.Monitoring.Console.Internal.ConsoleWindowBase.TryConnectToManagementGroupJob(Object sender, ConsoleJobEventArgs args)
    System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://xxxxx:5724/DispatcherService. The connection attempt lasted for a time span of 00:00:02.0020300. TCP error code 10061: No connection could be made because the target machine actively
    refused it xxx.xxx.xxx.xxx:5724.  ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it xxx.xxx.xxx.xxx:5724
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       at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
       at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
       --- End of inner exception stack trace ---
    Server stack trace:
       at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
       at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
       at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)
       at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
       at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.CallOnceManager.CallOnce(TimeSpan timeout, CallOnceManager cascade)
       at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at Microsoft.EnterpriseManagement.Common.Internal.IDispatcherService.Connect(SdkClientConnectionOptions connectionOptions)
       at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.Initialize(EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
       at Microsoft.EnterpriseManagement.Common.Internal.SdkDataLayerProxyCore.CreateEndpoint[T](EnterpriseManagementConnectionSettings connectionSettings, SdkChannelObject`1 channelObjectDispatcherService)
    System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it xxx.xxx.xxx.xxx:5724
       at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
       at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
       at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)
    =============================================================
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    The Root connector received an exception from the Config Service on StateSyncRequest:
    System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: The system cannot find the file specified.
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       at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout)
       at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout)
       at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
       at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)
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       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at Microsoft.EnterpriseManagement.Mom.Internal.IConfigService.OnStateSyncRequest(Guid source, UInt64 messageIdentifier, String cookie)
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    Log Name: Operations Manager
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    Event ID: 29105
     The management group is not yet fully upgraded. OpsMgr Management Configuration Service will idle until upgrade is completed.
     Operations Manager database version: 1.0.0.0
     Minimum required version: 7.0.0.0

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    =======================================================
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    =======================================================
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    =======================================================
    Log Name: Operations Manager
    Source: OpsMgr Root Connector
    Event ID: 28001
    The Root connector received an exception from the Config Service on StateSyncRequest:
    System.Runtime.Remoting.RemotingException: Failed to connect to an IPC Port: The system cannot find the file specified.
    Server stack trace:
       at System.Runtime.Remoting.Channels.Ipc.IpcPort.Connect(String portName, Boolean secure, TokenImpersonationLevel impersonationLevel, Int32 timeout)
       at System.Runtime.Remoting.Channels.Ipc.ConnectionCache.GetConnection(String portName, Boolean secure, TokenImpersonationLevel level, Int32 timeout)
       at System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
       at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)
    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at Microsoft.EnterpriseManagement.Mom.Internal.IConfigService.OnStateSyncRequest(Guid source, UInt64 messageIdentifier, String cookie)
       at Microsoft.Mom.Connectors.Root.RootConnector.OnStateSyncRequest(Guid source, UInt64 messageIdentifier, String cookie)
    =======================================================
    Log Name: Operations Manager
    Source: OpsMgr Management Configuration
    Event ID: 29105
     The management group is not yet fully upgraded. OpsMgr Management Configuration Service will idle until upgrade is completed.
     Operations Manager database version: 1.0.0.0
     Minimum required version: 7.0.0.0

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