System can receive email, but cannot create workitem

Hello Expert,
I think already do all the IMG settings about ERMS, but question is system now can receive internet email, but cannot create workitem. Cannot go to work flow.
In SWI1, there is always empty.
In CRM_ERMS_LOGGING, there is exception in class CL_CRM_ERMS_ADD2FB_DOCUMENT.
Please help me about this.
Thanks a lot!

hi  Saozinha,
Actually I do not know which need to check.
In our system, RFC destination is WF-BATCH. Any other settings need to be checked?
In SO28, I made the settings like this:
Recipient                                                                                AddrType       
[SALES.CRM@* - this is system defined the receiver address]      Internet address
New recipient                                                             AddrType                      Sender        AddrType
ERMS:Test Recipient Addr (SALES.CRM*         Business Object           [ ]                  [ ]
Any idea?
Thanks a lot!

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