System data is not up to date

Hi All
Sorry if this is not the correct forum, I am trying to apply for an SSL Certificate service.sap.com/tcs
and when I pull up the systems our Solution manager is not listed it say's "If an SAP Web AS is missing from the list, the system data in your company is not up-to-date"
I performed the following
When your system has been added in SMSY do the following:
Go to tx SMSY.
Choose your system - application server abap
Tab "Header Data"
Choose "Read System Data Remote"
Next select your <SID>
Tab "System Data in SAP Support Portal"
Choose Synchronize.
After hte synchronization finishes your data should be maintained.
and it still did not show up? Any ideas.
Thanks Mike

Just check again.
If you see a lock icon in the upper right corner of the screen - then the screen orientation is locked.
Try the side switch above the volume rocker first and see if that unlocks the screen. If that doesn't do it, double tap the home button and swipe to the right and look for the lock icon all the way to the left.
If the screen is unlocked but still will not rotate, reset the iPad.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If the iPad screen still will not rotate - turn it over and gently tap it on the back a couple of times - but gently tap it. Make sure that the screen is protected.

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