System Error occured during lock management in activating BI Content.

Question

In trying to activate BI content, 'InfoObject Actual for Netweaver Demo', on clicking install after selecting the grouping settings, i get the error message
"System error occurred during lock management"
What causes this problem and how do i successfully install BI content?. Please assist.

Answer 1

Hi,
The error indicates missing or inactive message/enqueue server or network problems.
Please follow the steps below to help troubleshoot the problem
1. Logon to each server separately and goto SM12->Extras->Diagnostics to test the connections for the enqueue server.  This will test the access of each server.
2  Use SMGW and SM59 to test the RFC connections.  See SAP Note 47682.
You may want to have your network administrator/Basis people test the connections & analyse the network.
Use the message server/logon group testing tool "lgtst" (Note 64015), & the "niping" program (Note 500235) to diagnose the network.
Have a look at attached note 124562 in order to check if you have a hostname resolution problem.
Check your DNS / network setting that this kind of problems can not lead to blocking situations of the dispatcher.
To avoid the blocking of the dispatcher you can set the parameter
rdisp/reverse_name_lookup = 0 to avoid such situations.
Best of luck.
Rgds,
Colum