System Monitoring with Solution Manager Ehp1

Hi,
I'm Tomas Piqueres, and I'm working in a VAR SAP with Solution Manager.
Recently, we installed Solution Manager Ehp1 and we are trying to configure it for System Monitoring. When I worked with Solution Manager SP17 I used to go to transaction RZ21 to add the system I wanted to monitoring and then put the SID and RFCs of the system.
Now with Solution Manager Ehp1, when I create the system in transaction RZ21, first I have to set the Component Type to Be Monitored and then the SID, Message Server Logon Group, the client and user are set automatically, and the password I've set to user CSMREG.
when I fill all the entries, I can see the RFCs used for the monitoring of the system. Those RFCs are set automatically:
<SID>_RZ20_COLLECT
<SID>_RZ20_ANALYZE
I can't edit those RFCs, so I have to create it manually. I check that RFCs destination works fine and both pass the authorization test, so when I try to save the system at transaction RZ21, I see the following errors:
<SID>_RZ20_COLLECT_123539Error when opening an RFC connection
Error during remote call of SAL_MS_GET_LOCAL_MS_INFO function: Error when opening an RFC connection
Error during remote call of SALC function: Error when opening an RFC connection
Error during remote call of RFC1 function: Error when opening an RFC connection
I've been looking for information about those errors and how to monitoring with Solution Manager Ehp1, but I haven't found anything usefull.
Please, Could you help me?
Thanks and regards,
Tomas.

Tomas,
I need to configure EWA from my Solman system and I completed the steps (defining and creation of RFC destinations to the target systems from my Solman system).  I downloaded the lates ccmsagent file from the market place based my target system configurations.
Herewith attaching the logs while I'm trying to check the profile parameter.
tqaadm@saptqa01:/usr/sap/TQA/SYS/exe/run 5> sappfpar check pf=/usr/sap/TQA/SYS/profile/TQA_DVEBMGS30_saptqa01
================================================================================
==   Checking profile:     /usr/sap/TQA/SYS/profile/TQA_DVEBMGS30_saptqa01
================================================================================
***WARNING: Unexpected parameter: DIR_EPS =/usr/sap/trans/EPS/----
***WARNING: Unexpected parameter: SAPSECULIB =/usr/sap/TQA/SYS/exe/run/libsapsecu.o
***WARNING: Unexpected parameter: abap/buffersize_part1 =1200000
***WARNING: Unexpected parameter: auth/auth_number_in_userbuffer =5000
***WARNING: Unexpected parameter: dbs/io_buf_size =100000
***WARNING: Unexpected parameter: rsau/local/file =/usr/sap/TQA/DVEBMGS30/log/audit/audit_++++++++
***WARNING: Unexpected parameter: rsau/selector1/class =35
***WARNING: Unexpected parameter: rsau/selector1/severity =2
***WARNING: Unexpected parameter: rsdb/rclu/cachelimt =0
***ERROR: Size of shared memory pool 40 too small
================================================================
SOLUTIONS: (1) Locate shared memory segments outside of pool 40
               with parameters like: ipc/shm_psize_<key> =0
SOLUTION: Increase size of shared memory pool 40
          with parameter: ipc/shm_psize_40 =1472000000
Shared memory disposition overview
================================================================
Shared memory pools
Key:   10  Pool
            Size configured.....:   642000000 ( 612.3 MB)
            Size min. estimated.:   637597428 ( 608.1 MB)
            Advised Size........:   640000000 ( 610.4 MB)
Key:   40  Pool for database buffers
            Size configured.....:  1048000000 ( 999.4 MB)
            Size min. estimated.:  1468229308 (1400.2 MB)
            Advised Size........:  1472000000 (1403.8 MB)
Shared memories inside of pool 10
Key:        1  Size:        2500 (   0.0 MB) System administration
Key:        4  Size:      523648 (   0.5 MB) statistic area
Key:        7  Size:       14838 (   0.0 MB) Update task administration
Key:        8  Size:    67108964 (  64.0 MB) Paging buffer
Key:        9  Size:   134217828 ( 128.0 MB) Roll buffer
Key:       11  Size:      500000 (   0.5 MB) Factory calender buffer
Key:       12  Size:     6000000 (   5.7 MB) TemSe Char-Code convert Buf.
Key:       13  Size:   200500000 ( 191.2 MB) Alert Area
Key:       16  Size:       22400 (   0.0 MB) Semaphore activity monitoring
Key:       17  Size:     2672386 (   2.5 MB) Roll administration
Key:       30  Size:       37888 (   0.0 MB) Taskhandler runtime admin.
Key:       31  Size:     4806000 (   4.6 MB) Dispatcher request queue
Key:       33  Size:    39936000 (  38.1 MB) Table buffer, part.buffering
Key:       34  Size:    20480000 (  19.5 MB) Enqueue table
Key:       51  Size:     3200000 (   3.1 MB) Extended memory admin.
Key:       52  Size:       40000 (   0.0 MB) Message Server buffer
Key:       54  Size:    20488192 (  19.5 MB) Export/Import buffer
Key:       55  Size:        8192 (   0.0 MB) Spool local printer+joblist
Key:       57  Size:     1048576 (   1.0 MB) Profilparameter in shared mem
Key:       58  Size:        4096 (   0.0 MB) Enqueue ID for reset
Key:       62  Size:    85983232 (  82.0 MB) Memory pipes
Shared memories inside of pool 40
Key:        2  Size:    31168040 (  29.7 MB) Disp. administration tables
Key:        3  Size:   114048000 ( 108.8 MB) Disp. communication areas
Key:        6  Size:  1064960000 (1015.6 MB) ABAP program buffer
Key:       14  Size:    28600000 (  27.3 MB) Presentation buffer
Key:       19  Size:    90000000 (  85.8 MB) Table-buffer
Key:       42  Size:    13920992 (  13.3 MB) DB TTAB buffer
Key:       43  Size:    43422392 (  41.4 MB) DB FTAB buffer
Key:       44  Size:     8606392 (   8.2 MB) DB IREC buffer
Key:       45  Size:     6558392 (   6.3 MB) DB short nametab buffer
Key:       46  Size:       20480 (   0.0 MB) DB sync table
Key:       47  Size:    13313024 (  12.7 MB) DB CUA buffer
Key:       48  Size:      300000 (   0.3 MB) Number range buffer
Key:       49  Size:     3309932 (   3.2 MB) Spool admin (SpoolWP+DiaWP)
Shared memories outside of pools
Key:       18  Size:     1792100 (   1.7 MB) Paging adminitration
Key:       41  Size:    25010000 (  23.9 MB) DB statistics buffer
Key:       63  Size:      409600 (   0.4 MB) ICMAN shared memory
Key:       64  Size:     4202496 (   4.0 MB) Online Text Repository Buf.
Key:       65  Size:     4202496 (   4.0 MB) Export/Import Shared Memory
Key:     1002  Size:      400000 (   0.4 MB) Performance monitoring V01.0
Key: 58900130  Size:        4096 (   0.0 MB) SCSA area
Nr of operating system shared memory segments: 9
Shared memory resource requirements estimated
================================================================
Nr of shared memory descriptors required for
Extended Memory Management (unnamed mapped file).: 64
Total Nr of shared segments required.....:         73
System-imposed number of shared memories.:       1000
Shared memory segment size required min..: 1472000000 (1403.8 MB)
System-imposed maximum segment size......: 35184372088832 (33554432.0 MB)
Swap space requirements estimated
================================================
Shared memory....................: 2050.4 MB
..in pool 10  608.1 MB,   99% used
..in pool 40  999.4 MB,  140% used !!
..not in pool:   34.4 MB
Processes........................:  716.8 MB
Extended Memory .................: 8192.0 MB
Total, minimum requirement.......: 10959.2 MB
Process local heaps, worst case..: 1907.3 MB
Total, worst case requirement....: 12866.5 MB
Errors detected..................:    1
Warnings detected................:    9
After checking the profile parameter I tried to run sapccm4x in /run directory but got the below error and I'm not able tomove further.
Pls have a look at these two and let me know what could I do to proceed further.
tqaadm@saptqa01:/usr/sap/TQA/SYS/exe/run 5> sapccm4x -R pf=/usr/sap/TQA/SYS/profile/TQA_DVEBMGS30_saptqa01
INFO: CCMS agent sapccm4x working directory is /usr/sap/TQA/DVEBMGS30/log/sapccm4x
INFO: CCMS agent sapccm4x config file is /usr/sap/TQA/DVEBMGS30/log/sapccm4x/csmconf
INFO: Central Monitoring System is [SMP]. (found in config file)
      additional CENTRAL system y/[n] ?   :
INFO: found ini file /usr/sap/TQA/DVEBMGS30/log/sapccm4x/sapccmsr.ini.
INFO:
      CCMS version  20040229, 64 bit, multithreaded, Non-Unicode
      compiled at   Jun 28 2010
      systemid      324 (IBM RS/6000 with AIX)
      relno         6400
      patch text    patch collection 2010/1, OSS note 1304480
      patchno       335
INFO Runtime:
      running on    saptqa01 AIX 3 5 00069A8FD600
      running with profile   /usr/sap/TQA/SYS/profile/TQA_DVEBMGS30_saptqa01
INFO profile parameters:
      alert/MONI_SEGM_SIZE = 200000000
      alert/TRACE          = 1
      SAPSYSTEM            = 30
      SAPSYSTEMNAME        = TQA
      SAPLOCALHOST         = saptqa01
      DIR_CCMS             = /usr/sap/ccms
      DIR_LOGGING          = /usr/sap/TQA/DVEBMGS30/log
      DIR_PERF             = /usr/sap/tmp
INFO:
      pid           4165682
INFO: Attached to Shared Memory Key 13 (size 200141728) in pool 10
INFO: Connected to Monitoring Segment [CCMS Monitoring Segment for application server saptqa01_TQA_30, created with version CCMS version 20040229, 64 bit single threaded, compiled at Oct  3 2008,  kernel 6400_20020600_254,  platform 324 (IBM RS/6000 with AIX)]
        segment status     ENABLED
        segment started at Tue Sep 14 09:35:56 2010
        segment version    20040229
ERROR: Shared Memory misconfiguration ==> can not monitor SAP application server saptqa01_TQA_30
       Dispatcher Admin Shared Memory (Key 01) and CCMS Shared Memory (Key 13) both in pool 10.
       Please change configuration with profile parameters
           ipc/shm_psize_01 = -<different pool nr>
       xor
           ipc/shm_psize_13 = -<different pool nr>
EXITING with code 1

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    If I remember correctly I had this setup @ Sharp for oracle. You can use the same step to monitor the SQL DB liek transaction logs, backup etc's. If you can run the report RSDBMON0 this will build the <DB monitoring Tree> on the solman. So you can setup the autoreaction for the respective monitoring segment which you wanted.
    Let me know if any questions.
    Ashwin

  • Transport Management System with Solution Manager

    Dear all,
    Do you know the function transport management system(TMS) with solution manager, I already search in SAP document but not found this function.
    Do you know how to config solution manager for TMS and documents related with this function please guide for me!
    Thanks all very much !

    Hi,
    Check this link.
    https://websmp103.sap-ag.de/~sapdownload/011000358700000508502008E/ChangeRequestManagement.pdf
    Hope this answers your questions.
    Feel free to revert back.
    -=-Ragu

  • EWA on Non-ABAP System with Solution Manager EHP 1

    Hi Experts,
    We have recently updated our solution manager from SP Stack 16 to EHP1 (sp 18). we are now planning to set up EWA for non-abap components (EP 7.0). however, the only SAP note that i have been able to find is "976054 - Availability of EWA for Non ABAP components" but this is only limited up to SP 17. I have not been able to find any guides relating to EWA thru Solution Manager EHP1.
    I would greatly appreciate if anyone can refer any documents or SAP notes that would enable setting up EWA for non-abap components thru Solution Manager EHP1.
    We have also gone through the note 1332428, but we have'nt found it useful. We are still struggling to generate EWA report on Non-ABAP system.
    Looking forward to your kind help.
    Thanks and Regards,
    Sarthak Syal

    Hi Sarthak,
    Good!!
    Please do  the following:
    1) include the system in the Solution and scheduled the EWA session.Logical component should refer to the Non-ABAP System with no ABAP instance as relevant under the SID definition in SMSY-systems.
    2) Is the Non -ABAP ( assuming its java) has the Software component defined and is mentioned as relevant under the SID with the component name and type.
    3) Having said that SMD - Root cause Analysis functionality is configured-> check whether you are getting the Details for the Non-ABAP systems in the analysis Tabs of Root Cause Analysis.
    This should be good to go. Wait for the session to get completed.
    Thanks,
    Jagan

  • Evaluation system with Solution manager

    has anyone added an evalaution system where a user who logged a support message can evaluate the Solution given, with Solution manager. Basically the same thing like SAP have. When you close a call you have to rank the messageeg in regards of qaulity of answer etc etc..,
    Anyone that might have any ideas how to do this, could you please give me some direction to how I can implement an evaluation system.
    I thought of having a URL added to confirmation message, where the user can click on to take him to some area where he could evalaute the message. This systems is then linked to Solution  manager so that I can report on these messages and the evealuation received for these support answers.
    I will appreciate any feedback and  any ideas would be most welcome to help me to get to a method of implementing such a evaluation system or developing such a system.

    Dear Johan,
    Firstly the kind of scenario that you are trying to implement is not possible via the standard configuration of Support Desk.
    What I can think of is probably creating an action while closing the message which generates a form for the user to be filled and saves the values into an custom table for questions based on evaluation of the solution.
    Later you can generate reports based on this table.
    Regards
    Amit

  • Solution Monitoring configuration with solution manager 4.0

    Hi Friends,
    I have to the Solution Monitoring configuration with solution manager 4.0.
    Please provide steps or screen shot if any body having that.

    Hi,
    Check <a href="https://websmp108.sap-ag.de/sapidb/011000358700005479192006E.sim">this.</a> and <a href="https://websmp108.sap-ag.de/sapidb/011000358700006936062005E.sim">this</a>.
    This will solve your problem.
    Feel free to revert back.
    --Ragu
    Message was edited by:
            Raguraman C

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