System no longer sees ix2-dl

I recently purchased an ix2-dl enclosure and two 2TB WD Red drives. The initial setup went smoothly and everything was working great using the default RAID1 setup. After I upgraded the firmware I could not longer use the Lenovo manager utility but I could manage the device online.
Then I pulled the drives and installed them in my Windows 8.1 Pro desktop, configured the drives in RAID 1, and again everything worked fine.
Unfortunately, now when I re-install the HDDs in the ix2-dl enclosure they aren't detected on the network or online. I tried cleaning them with diskpart using the instructions I found on this site and reinstalling them in the enclosure, but my system still can't see them. (I cleaned the drives but didn't initialize them --- was that my mistake?)
I'm new here and I've searched the forum for a similar issue without luck so if any of you can provide a link it would be greatly appreciated. I'm open to all suggestions.

Can you boot into it without drives in it or with only one at a time?
You may want to contact tech support directly. An error may have occurred during the update or with moving the disks around. They should be able to get you an imager to flash the unit again.
https://lenovo-na-en.custhelp.com/app/answers/detail/a_id/14408

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