System preferences panes will not unlock

I'm having an issue in OS 10.8.2 where I cannot unlock system preferences even when I use the correct password.

If it will not unlock even using the correct password, like Linc said check the caps lock etc and make sure you are using the computer login password, not an apple ID password. You can also try leaving it blank and see if that helps.
If it doesn't the next step would be try resetting the admin password and try again, which you can do through the Recovery HD. Hold Cmd/R as you are starting up till you get a screen asking you to select the language. Hit continue and you will get a screen that says Mac OS X Utilities. Click on Utilities on the menu bar at the top, select terminal. In the white box that comes up, type in resetpassword and press enter. You'll get a reset password dialog box. Select Mac HD (the volume where the user account you want to reset is located), choose the admin account, enter in the new password, verify it, hit save (you'll get a password reset successfully box) and the restart the computer and try unlocking the system preferences then.

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    aporzec,
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  • Security Preferences Pane does not open

    Hi,
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    Nov 15 21:31:46 fsmac quicklookd[331]: [QL] Can not get the user cache directory 'Permission denied'
    Nov 15 21:31:47 fsmac /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Support/fontd[332]: confstr failed for CS_DARWIN_USER_CACHEDIR
    Nov 15 21:33:48 fsmac System Preferences[354]: Could not connect the action resetLocationWarningsSheetOk: to target of class AppleSecurity_Pref
    Nov 15 21:33:48 fsmac System Preferences[354]: Could not connect the action resetLocationWarningsSheetCancel: to target of class AppleSecurity_Pref
    Nov 15 21:33:49 fsmac com.apple.launchd[1] (com.apple.locationd[357]): Job appears to have crashed: Segmentation fault
    Nov 15 21:33:49 fsmac com.apple.launchd[1] (com.apple.locationd): Throttling respawn: Will start in 1 seconds
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    Process: locationd [568]
    Path: /usr/libexec/locationd
    Identifier: locationd
    Version: ??? (???)
    Code Type: X86-64 (Native)
    Parent Process: launchd [1]
    Date/Time: 2009-11-15 14:36:35.637 +0100
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6
    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 locationd 0x0000000100016fa8 0x100000000 + 94120
    1 locationd 0x0000000100001914 0x100000000 + 6420
    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x00007fff81de4b12 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x00007fff5fbff110 rbp: 0x00007fff5fbffde0 rsp: 0x00007fff5fbffb40
    r8: 0x0000000000000002 r9: 0x00007fff5fbff060 r10: 0x00007fff704fb560 r11: 0x00007fff70511478
    r12: 0x00007fff704fb560 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x0000000100016fa8 rfl: 0x0000000000010246 cr2: 0x0000000000000000
    Binary Images:
    0x100000000 - 0x1000ecfef locationd ??? (???) <890F60D5-F814-5AB5-EB8F-83D70B6EBE60> /usr/libexec/locationd
    0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B633F790-4DDB-53CD-7ACF-2A3682BCEA9F> /usr/lib/dyld
    0x7fff80117000 - 0x7fff80158ff7 com.apple.SystemConfiguration 1.10.1 (1.10.1) <FFCA91A7-ADDB-E3D0-234A-47609BC37556> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x7fff80514000 - 0x7fff8051aff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x7fff805a1000 - 0x7fff805ccff7 libxslt.1.dylib ??? (???) <87A0B228-B24A-C426-C3FB-B40D7258DD49> /usr/lib/libxslt.1.dylib
    0x7fff809c8000 - 0x7fff80a25fef com.apple.framework.IOKit 2.0 (???) <EBBEED67-D5BE-5F7F-96F4-9023BBA1B913> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x7fff80cae000 - 0x7fff80e6cfff libicucore.A.dylib ??? (???) <5BD16988-545F-6A8C-9A6F-FB18ACDCAEC2> /usr/lib/libicucore.A.dylib
    0x7fff81036000 - 0x7fff81080ff7 com.apple.Metadata 10.6.2 (507.4) <A28A5E0C-DCDC-A5CE-4EB7-39752E63956A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x7fff8195c000 - 0x7fff81972fef libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
    0x7fff81973000 - 0x7fff81977ff7 libmathCommon.A.dylib ??? (???) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
    0x7fff8197e000 - 0x7fff81a37fff libsqlite3.dylib ??? (???) <5A15E12A-AE8F-1A36-BBC7-564E7D7AD0FB> /usr/lib/libsqlite3.dylib
    0x7fff81cf6000 - 0x7fff81dacfff libobjc.A.dylib ??? (???) <F206BE6D-8777-AE6C-B367-7BEA76C14241> /usr/lib/libobjc.A.dylib
    0x7fff81dda000 - 0x7fff81f98ff7 libSystem.B.dylib ??? (???) <526DD3E5-2A8B-4512-ED97-01B832369959> /usr/lib/libSystem.B.dylib
    0x7fff822a7000 - 0x7fff8239ffe7 libiconv.2.dylib ??? (???) <ECEE3D93-B5E3-F0E0-803E-CA3DC3B33D57> /usr/lib/libiconv.2.dylib
    0x7fff833ce000 - 0x7fff8341afff libauto.dylib ??? (???) <072804DF-36AD-2DBE-7EF8-639CFB79077F> /usr/lib/libauto.dylib
    0x7fff8348e000 - 0x7fff8349ffef libz.1.dylib ??? (???) <3A7A4C48-A4C8-A78A-8B87-C0DDF6601AC8> /usr/lib/libz.1.dylib
    0x7fff834a9000 - 0x7fff835c0fef libxml2.2.dylib ??? (???) <EE067D7E-15B3-F043-6FBD-10BA31FE76C7> /usr/lib/libxml2.2.dylib
    0x7fff84701000 - 0x7fff84a33fef com.apple.CoreServices.CarbonCore 861.2 (861.2) <39F3B259-AC2A-792B-ECFE-4F3E72F2D1A5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x7fff84d36000 - 0x7fff84d45fff com.apple.NetFS 3.2.1 (3.2.1) <FF21DB1E-F425-1005-FB70-BC19CAF4006E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x7fff84e53000 - 0x7fff84fc6ff7 com.apple.CoreFoundation 6.6.1 (550.13) <1E952BD9-37C6-16BE-B2F0-CD92A6283D37> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff85f51000 - 0x7fff85f5fff7 libkxld.dylib ??? (???) <568C35E7-B101-3F1E-0361-3E1E9F15C90B> /usr/lib/system/libkxld.dylib
    0x7fff860a5000 - 0x7fff86135fff com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x7fff86615000 - 0x7fff86615ff7 com.apple.CoreServices 44 (44) <210A4C56-BECB-E3E4-B6EE-7EC53E02265D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff86646000 - 0x7fff866c3fef libstdc++.6.dylib ??? (???) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
    0x7fff86898000 - 0x7fff868c0fff com.apple.DictionaryServices 1.1.1 (1.1.1) <9FD709FC-23F0-F270-EAC1-C590CD516A36> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x7fff8729c000 - 0x7fff8733cfff com.apple.LaunchServices 362 (362) <CCBFC037-7162-E392-B11F-90098891AE20> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x7fff87d0b000 - 0x7fff87dc7ff7 com.apple.CoreServices.OSServices 352 (352) <CD933BBD-B260-552F-E64E-291D6ED3091A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x7fff87e7b000 - 0x7fff87f47fff com.apple.CFNetwork 454.5 (454.5) <319C7138-2839-DA5E-413A-618248BD4A32> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x7fff886eb000 - 0x7fff88726ff7 com.apple.AE 496.1 (496.1) <27D2D2E9-B309-7E65-8C3F-7FF01148F0DE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x7fff8879b000 - 0x7fff88a20ff7 com.apple.security 6.0 (36910) <67DF686D-B991-D0D6-20B6-9EA668018466> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <526DD3E5-2A8B-4512-ED97-01B832369959> /usr/lib/libSystem.B.dylib

    Hello Johannes,
    Delete this file.
    com.apple.systempreferences.plist
    ~/Library/Preferences.
    Move that fille to the Trash and restart your Mac.
    If that doesn't help, create or logon to another user account and see if the problem exists there also.
    If it doesn't, then the issue is system wide, otherwise it's isolated to your user account only.
    System wide or not you could download and install the 10.6.2 combo update and see if that helps. You can do this even if you are already running 10.6.2. It contains fixes that might help.
    http://support.apple.com/kb/DL959
    After the installation, repair disk permissions.
    Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
    Carolyn

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