System Problems....What should I do?

I took my Mac Book in a couple of months ago to have it restored back to factory settings. I also upgraded my system to Mac OS X Mountain Lion. My Macintosh HD shows 216 GB available with a capacity of 248.68 GB. However when I go under the hardware section and look at the Serial ATA, it shows disk0s1, it shows 209.7 MB and disk0s2 at 249.2 GB. Everytime I try to download music to my computer, I get a message that states, "Attempting to copy to the disk "Macintosh HD" failed. You do not have enough access priveleges for this operation. I shouldn't be seeing something like this with 216 GB available right? And last and final thing. When I click on the icon of my Hard Drive is shows it as a startup volume and the symbol of the Network it show it as a Remote Volume. Is someone manipulating my system? If someone can answer this or point in the right direction on having someone look into this, please let me know.
Thanks

Hi,
Based on the limited information you have provied, it looks like spool service (SPO) is missing from your installation.
Please check in your MMC and post more details and trace file.
Hope this helps.
Manoj

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