System reboots continually after CS5 install
I have a CS5 workstation here that I took out of service a few months ago because it showed signs of OS corruption and possibly a virus. After messing with it for a while I did a bare-metal rebuild, beginning formatting both drives and resetting BIOS to system defaults. The system worked fine for 6-7 hours during Windows installation and configuration, driver DL and update, etc. After I installed CS5 Master Collection, it returned to its prior behavior.
ASUS M4A88T-M mobo, Athlon II CPU, 8GB RAM, 250GB boot drive, 1TB data drive, crappy ATi mobo graphics with NVidia GTX260 primary, Win7 Home Premium.
The system boots and gives a login screen, If I do nothing, about 2 minutes later it does a graceful shutdown and restarts. If I log into one of the two user accounts, it finishes loading the desktop before saying "Logging off" and then shutting down and restarting. This was the behavior that caused me to take it out of service (and resisted all attempts at fixing - I couldn't even deactivate CS5 before it would roll over). It will run in safe mode for a little longer (actually, it WOULD before - have not tried it since the rebuild) but selecting "do not restart automatically" at boot time has no effect.
It's possible that it's a hardware or firmware fault, but the oddity of the system running fine until CS5 was installed points to something changed at a boot/startup/initial configuration level, long before any CS5 app is started.
I have long since moved on to CS5.5 and CC, but I maintain this system for working on a few shared client projects; I kind of need it back up soon. If no one has any better thoughts I will try a new motherboard and (if needed) another rebuild. Very frustrating...
ANY ideas on what aspect of CS5 might be causing this, and how to get in and fix it without doing yet another rebuild and another license hit that will likely need a call to Adobe to fix? I think it must be some leftover fragment of Windows installer instructions, trying to finish an installation step and failing out. Or...?
Found it. It was an unbelievably evasive TDSS bootkit virus that survived a bare-metal format and OS install and showed itself only by chance. Windows Malware Tool beheaded it and TDSSkiller stomped it out. All updates installed, no further problem. The issue, besides what the virus was actively doing, was that it prevented a critical security update from being installed, which created a whole list of other update-related problems.
By far the nastiest malware I've ever had to deal with. But fixed.
Kudos to Kaspersky for making the TDDS remover available for free.
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