System recovery fails on Satellite A30

Im trying to restore my gfriends laptop form the disks supplied.
I get about 5% and it fails lots of writing happens the highlights of which are below:
Error number: (36000)
Message: A General Exception occured
Version: 7.00
Command line arguments: -clone,mode=pload,src=x:\01715000.gho:1,dst=1:1 -batch
Anyone got any clue what to do?
Thanks for any help
Ste

> Just want to add the disk says starting windows 98, but the sticker on the puter says Windows XP
This is nothing unusual even though you get this message the Win XP has been placed on this recovery disk the message appears because Toshiba ghost image files are loading.
But back to the reason why the recovery procedure fails;
To be honest Im not quite sure why the Recovery procedure cannot be finished.
But I assume there could be something wrong with the HDD or the partitions on the HDD.
Try to boot from Microsoft Win XP CD and format the whole HDD.
Then try to boot from Toshiba disk again and heck if you could install the XP.
Check it out

Similar Messages

System recovery failed new hard drive

I have an HP Pavilion g-6 1d26dx laptop. I just replaced the hard drive with one ordered directly from HP. When I went through the System Recovery, using the disks from HP, I got the following message:
There might be unexpected reboot during specialize to BBV1
The process will cause CTO panic because the image might not be normal
I got this message after trying the system recovery with and without the supplement disc for Application and Driver Recovery DVD that came with my other disks.
I have no idea what that message means, but I would appreciate any help getting this resolved. I was operating on Windows 7.
Thank you!

Hi:
I hate recovery disks. Too many times they don't work and you are left high and dry.
It has happened to me twice on different PC's.
Try the cyberlink patch for the recovery disks you purchased which may fix the issue.
Description
CyberLink Recovery Discs utility resolves an issue where Recovery Discs sent from HP do not work on a new hard drive.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80183-1&cc=us&dlc=en&lc=en
If that fails to work, then the only other suggestion I have for you to get the operating system installed is the following and it is only good if you can still read all 25 characters of the W7 product key on the bottom of your notebook.
If you can read the 25 character Microsoft Windows 7 product key and can live with the bare operating system and software/drivers found on your PC's support page, you can make a plain W7 installation media by reading the info below.
Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a DVD or a 4 GB flash drive to use the USB method of compilation.
Use the 25 character windows 7 product key to activate your installation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below. Download the applicable version of Windows 7 that is on your product key (Home Premium, Pro, or Ultimate).
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

System recovery error in satellite A300

Hi. Sorry for the bad english. I have a problem. In my satellite A300 Vista comes a blue screen error.
I followed the instructions in the manual to make system recovery. At the boot press f8 and select "Repair your computer". Seems to start properly restored, but leaves an error message that says: "Could not start the program installed. Click OK to turn off the computer."
I do not know what to do. Help me.
Thanks, Enrico

Thank you for the STOP 0x00000024 information, Enrico.
Bug Check 0x24: NTFS_FILE_SYSTEM
You may be able to resolve this by running a System Restore or Chkdsk /r from the Recovery Environment.
At the boot press f8 and select "Repair your computer". Seems to start properly restored, but leaves an error message that says: "Could not start the program installed.
Unfortunately, the only way to reach it now is with a Windows Vista installation DVD or by downloading a recovery disc from NeoSmart.
Windows Vista Recovery Disc Download
Maybe you can borrow an installation disc from a friend?
Which Satellite A300?
-Jerry

System recovery fails with C++ runtime error

My Compaq CQ610-410US running Windows 7 is unusable. When using system recovery, either from CD's or Recovery drive, it fails with C++ runtime library program not found Contact HP Support. EIther way, Windows is loaded and system recovery screens appear. Once I respond to removing all accessories it then fails with the runtime error. Two questions, (1) is there a way around it? (2) will getting new recovery discs from HP even work?
This question was solved.
View Solution.

All I can suggest is to order a set from HP and hope they work. This error is not a common one and the HP supplied recovery discs should work.

System Recovery Fails on new HDD (HP-DVDs, Vista Home Premium 64-bit, DV4-1225dx)

I have a Pavilion DV4-1225dx that had a hdd failure. VISTA Home Premium 64-bit.
Went to purchase the oem HDD @ Tiger Direct (Hitachi 0A56415 Travelstar 5K320 Mobile Hard Drive - 2.5", 5400 RPM, SATA 3G, 250GB, 8MB Cache) but found it was out of stock. I purchased the suggested replacement (WD Blue 320GB Mobile Hard Drive - Designed for everyday computing - 2.5", SATA 3Gb/s, 5400RPM, 8MB C...)
The HP System Recovery DVDs runs for over 12 hours and fails. CTOERROR.flg
ChkErrBB.CMD: Detect some error during PININST_BBV
ChkErrBB.CMD: Check C:\system.sav\logs\BurnBootWarn.log
Besides a video driver not installing I found:
C:windows\system32\Drivers\enecir.sys has not been found
The System Recovery is formatting the HDD incorrectly. After the Recovery failure the HDD shows as:
C: 38.8 GB free of 58.0 GB
E: 2.02 GB free of 12.9 GB
hp G71-340US WIN 7 HP 64 Bit
hp pavilion dv4-1225dx VIsta HP 64 Bit
hp pavilion zd7000 WIN XP Pro
hp pavilion xv886 WIN Millennium / WIN XP Pro
hp deskjet 6980xi
hp pavilion xt236 / ze4200 WIN XP Media Edition

Hi:
If you can still read the 25 character Microsoft Vista product key on the bottom of your PC, you can make your own plain Vista installation media and use that to at least get the OS on your PC.
Here is how to do that if you can read that key:
Please click on the link below, click on the Windows Reinstallation Guide [27-07-2013] pdf link on the upper left of the page and then read the instructions for doing this starting on page 302.
http://philipyip.wordpress.com/dell-community-forums/

System recovery fails after upgrade to Win 8.1 on Satellite L75D-A7283

My elderly uncle forgot the password to his Win 8 user account sometime after upgrading to Win 8.1. He was the administrator, we haven't been able to get Microsoft to reset the account, so I thought to roll back the computer to its factory installation of Win 8.
However, when I try to do that, I get as far as the Reset your PC screen and find that the only target OS is Win 8.1, not the original Win 8. Ok, I accept that. But after choosing to restore Win 8.1, it says "Unable to reset your PC. A required drive partition is missing."
I have examined the disk by removing it and attaching it to another computer and find that both the original Win 8 recovery partition and the new Win 8.1 GPT recovery partition are both there. They just don't seem to be accessible.
It seems that the Win 8.1 upgrade has made the original factory recovery partition inaccessible, which is not particularly helpful. We have no recovery disks to work from, so I think my only recourse is to try to get a Win 8 factory recovery disk from Toshiba, but I wondered if anyone else has a suggestion? Thanks.

Satellite L75D-A7283
It's my understanding the upgrade does not modify any other partitions while upgrading Windows itself. Seems likely something else is wrong.
If you did not create recovery media before and cannot do so now, then obtain it from Toshiba. Scroll down to Get Recovery Media here.
All the information in the section Recovering the Internal Storage Drive, which begins on p. 53 of the User's Guide, should still be applicable.
Satellite/Satellite Pro L40/L50/L70/S40/S50/S70 - A Series User’s Guide
-Jerry

System recovery fails

Hello,
I have an HP Envy 17-j023cl laptop. My almost 3 year daughter played with the laptop and she permanently deleted a folder. I tried to use a recovery manager and I picked a couple days early date to recover my laptop. After 3 hours the laptop freezes up and was only a black screen. I tried again but I only had a last try date which is failed again. I didn't get scared because I have the original HP recovery DVDs (4 discs). So tired again with the DVDs and shockingly failed again. During the multiple reboots while loading the OS, I receive this message - The recovery attempt has failed. Select one of the following buttons. That's it. The only options I have are to save the log, details, or retry. If I select retry, it's goes through the motions again with the same results.
This is the detail message I have:
[19:46:09.65] ChkErrBB.CMD : Detect some error during PININST_BBV.
[19:46:09.65] ChkErrBB.CMD : check c:\system.sav\logs\BurnBootWarn.log
[19:46:09.65] ChkErrBB.CMD : or check c:\system.sav\logs\BurnBootMerge.log
Update: I reading suggestions and I tried a BIOS factory reset (no any luck still a same issue), hard rest (hold down the power button for 15 sec while booth power sources are removed) still no luck, I run diagnostics to test the hardware (hard drive, RAM, motherboard all passed a test). Now I'm stuck, what else I supposed to do?
Any more suggestions?

Hello Everybody,
I just want share my 1 week nerve racking experience how I solved the issue. Finally I able to managed to get the recovery to work, by set BIOS factory reset (F9) and changing the system date in BIOS to 8/4/2012 combination.
Other solutions I found but I didn't tried out like:
In the BIOS Enable the Legacy Boot, Enable the CPU Virtualizion.
But this point I'm stoked with a Windows activation problem. The stupid Windows 8 wont activate!!!!! I'm pretty desperate after a week researching and trying to make my laptop run again. I will be highly appreciated if somebody able to help me out.
Thanks,
Mike
Update: Anybody has a same problem need to call HP support and push them to give you the original factory Windows 8 activation key. It's not gonna be an easy task but they will give you. And after that everything back to the normal.

HP System Recovery DVD incorrectly formats hard drive (WIN Vista HP SP1 64-bit 510141-001)

HP Pavilion DV4-1225dx
Vista Home Premium 64-bit
AMD Turion x2
I had previously posted the issue as "HP System Recovery Fails on new HDD", however it appears that the reason it is failing is due to incorrect formatting of the hard drive:
Went to purchase the oem HDD @ Tiger Direct (Hitachi 0A56415 Travelstar 5K320 Mobile Hard Drive - 2.5", 5400 RPM, SATA 3G, 250GB, 8MB Cache) but found it was out of stock. I purchased the suggested replacement (WD Blue 320GB Mobile Hard Drive - Designed for everyday computing - 2.5", SATA 3Gb/s, 5400RPM, 8MB C...)
I have attemptted the System Recovery several times each failing with errors. But after each failure the HDD is found to be incorrectly formatted as documented in the following link:
System Recovery Fails on new HDD
hp G71-340US WIN 7 HP 64 Bit
hp pavilion dv4-1225dx VIsta HP 64 Bit
hp pavilion zd7000 WIN XP Pro
hp pavilion xv886 WIN Millennium / WIN XP Pro
hp deskjet 6980xi
hp pavilion xt236 / ze4200 WIN XP Media Edition

Slolearner,
After doing a little research, I believe your issue may be related to your new hard drive being an AF (Advanced Format) drive. Please see "WD Scorpio® Blue™ SATA/PATA Hard Drives", which indicates your WD3200BPVT may an AF drive.
Please see "Cannot Recover the PC after Replacing the Hard Drive with an AF Drive (Windows 7 and Vista)" for information on this subject. While this document isn't for your specific computer, it is generic enough that it applies to your situation. If you wish to use your HP Recovery Discs successfully, you may need to purchase a non-AF drive.
If your computer boots into Windows, please see "Identifying an Advanced Format Hard Drive" to download and run the HP Advanced Format Hard Drive Information tool.
If it is an AF drive, please see "Preparing Advanced Format Hard Drive for Windows" and "Improving the Performance of an Advanced Format Hard Drive" for more information on the subject and possible steps to be taken to resolve your issue.
Lastly, it may be necessary to follow Paul_Tikkanen's advice and install Windows Vista from a Microsoft Windows Vista installation disc as follows;
+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
If you can still read the 25 character Microsoft Vista product key on the bottom of your PC, you can make your own plain Vista installation media and use that to at least get the OS on your PC.
Here is how to do that if you can read that key:
Please click on the link below, click on the Windows Reinstallation Guide [27-07-2013] pdf link on the upper left of the page and then read the instructions for doing this starting on page 302.
http://philipyip.wordpress.com/dell-community-forums/
+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
You may also consider purchasing a copy of Windows 7 and installing that instead. Windows 7 SP1 has much better support for AF drives than the previous versions of Windows.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
SM, 13, Set reference file fail
after that, SM.exe displays this message when run from a command line:
SM, Failure, Can not load imagex 1 from src WIM file
The following are the symptoms that the Recovery Manager displays on the screen.
The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
Reducer
C:\RM\Image\TempBASE.WIM was not found.
The message has on "OK" button that when clicked on, closes the message window.
After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
The only option at this point is to hold down the power switch until it powers down.
When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
BOOTMGR is missing
Press CTRL+ALT+DEL to restart
Before attempting the recovery, the notebook passed all diagnostic tests.
The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
Now a list of workaround attempts that were suggested.
After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
Run KillDisk to fill the HD with zeros.
Running Recovery Manager after that failed with the same error message.
Run the CyberLink Recovery Discs Utility (sp44645.exe).
Running Recovery Manager after that failed with the same error message.
Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
Running Recovery Manager after that failed with the same error message.
Try only using a single 2GB memory card to see if it was a 64bit problem.
Running Recovery Manager after that failed with the same error message.
The BIOS does not have an option to change from AHCI mode to IDE mode.
I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
fdisk -l shows this:
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: dos
Disk identifier: 0xa5dddc41
Device Boot Start End Sectors Size Id Type
/dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
/dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
fsarchiver probe shows this:
[======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
[sda ] [HGST HTS545050A7    ] [ 465.76 GB] [ 8] [ 0]
[=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
[sda1 ] [ntfs    ] [<unknown>    ] [    68.00 GB] [    8] [     1]
[sda2                 ] [vfat    ] [SDV ] [ 400.00 MB] [   8] [ 2]
Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
The sda2 FAT32 partition has the Recovery Manager application files in it:
/mnt/sda2:
total 400
-rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
-rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
The SSRD.Log file logs the tasks that the Recovery Manager performs.
The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
SM, 13, Set reference file fail
This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
That narrowed down the problem.
I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
SM, 13, Set reference file fail
SM, Failure, Can not load imagex 1 from src WIM file
and the TempBASE.WIM was not created.
SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
SM, 11%, Merge index 2 of 3 Processing
SM, Failed, Export image failed
The TempBASE.WIM is 3,421,518 KB in size after that.
This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
ps
If I can figure out how to add an attachment, I will add the SSRD.Log file. If not, then ask and I will post it as a followup.

Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
imagex.exe /info K:\PRELOAD\BASE7.WIM
ImageX Tool for Windows
Version: 6.2.9200.16384
Error opening file [K:\PRELOAD\BASE7.WIM].
The data is invalid.
The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

System recovery from partition fails after first boot

I just purchased and recieve the following notebook: Pavilion DV7-6C95DX. I went through setup and then created recovery DVDs.
After playing with it for a short while, I decided to try restoring it to factory condition using the recovery partiton and F11 during boot. This started the recovery manager, which (according to its checklist) reformatted the Windows partition, copied required files and restored file to the hard disk. Then it prompted me to continue to reboot and finish the process, which I did.
Upon boot, it reported it immediately reported "Windows failed to start... Status: 0xc000000f ... a required device inaccessible"
I pressed Enter to contine and the screen said "Choose an operating system to start ..." and it gave me only the option "Ramdisk Options [EMS enabled]" Choosing it takes me back to the previous screen and so on.
So, I tried using the recovery media I made earlier. That booted Windows and Recovery Manager reported the following: "The system recovery media does not support this computer. You are not able to restore this computer with the media" There was a code below it that read "0110-A6X02UAR#ABA-A6X02UA#ABA"
There are apparently two problems -- the reecovery partition does not work and the recovery media does not work. I do not know if they are related, but, in any case, now the computer is unusable. It is less than a week old.
Thanks in advance for any advice for correcting this.
This question was solved.
View Solution.

Hi Lance,
This error can occur if there are any USB devices or media cards connected to your notebook. If this is the case, remove everything connected to your notebook and try the Recovery process again.
If the above is not relevant, I would try the following to rule out a potential Hardware issue.
Before trying the following, make sure you can read the Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
Assuming that this is just a software problem with the Recovery process, there is a straight forward work around if you have ( or can borrow ) a retail Windows 7 installation disc that is exactly the same version as your OEM installation - ie if your notebook came with Windows 7 Home Premium 64bit this is the exact retail version you would need.
If you don't have access to a retail disc, you can create an installation disc yourself using another PC - just download the correct Disc Image from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source, however there are only limited versions available.
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers you may need can be found starting Here.
If this also fails to install Windows, I would simply return the notebook to the retailer it was purchased from and get a replacement while you are still within the time frame where this is an option.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Satellite L755-S524 won't run safe mode or system recovery options

I am trying to startup my PC in Safe mode and I get the screen that says Startup repair and it jsut sits with the blue bar scrolling across and below it says "attempting repairs" It's been sittign like that over an hour..

Satellite L755-S5242
If you haven't burned a Windows 7 System Repair disc, download one by scrolling down to the link Windows 7 System Repair Disc 64-bit here.
Create a Windows 7 System Repair Disc
Then try a Startup Repair and a System Restore from the Windows Recovery Environment.
What are the system recovery options in Windows 7?
Let us know how it goes.
-Jerry

Hp g5000 system recovery disc fails 1002

Hi
My frends daughter took the hp laptop to america and subsequently the hard disc failed so with no recovery disc she went to a repair center and had a new hard disc fitted.
i ordered the system recovery disc from best2serve but the laptop would not boot from it?
I tried the disc in my HP Desktop and it worked fine so DVD player is suspect also.
I then tried my Dell Vista recovery disc from my C521 desktop and that worked fine.
If i then mounted the recovery disc it looked fine and i could read all the contents Strange Just cant boot from it.
Anyway downloaded the HP Bios update in case that would fix it (no good still would not boot)
so went back to my Desktop and built a USB Bootable flash drive with contents of Recovery disc
It booted fine and started recovery Manager selected rebuild Hard disc (cant remember exact words)
and shortly after failed error 1002 contact HP
have searched error 1002 and WoW wish i had just not wasted time buying the recovery disc as endless calls all say They do not work!!!!!!!!!!!!!!!!!!
ps It also destroyed the working Dell Vista that was on
can anyone suggest where to start
1) to Install Genuine HP recovery image from recovery disc (with suspect dvd)
2) get money back if possible
3) ps AS USUAL OUT OF WARRANTY
This question was solved.
View Solution.

More on this saga,
the 120 gig drive replaced by 250 gig after first disk failed.
Purchased another dvd drive as could nor read HP recovery dvd (neither would work)
the second drive has exactly the same problem it would not read the dvd-r or dvd+r copies that I had created.
Wasted my money on problem that did not exist
( I should have known that XP and Dell Vista disks worked o/k so problem is with the Bios Firmware for this drive)
This time I used a USB Flash copy of Windows 7 Update DVD and removed all partitions leaving a completely unformatted disk.
Then rebuilt the USB flash drive this time with HP Recovery disk and started the recovery process. (the 1002 must mean I want a empty disk)
As I speak it has been going for over 2 hours with FBI gui manager doing bits of updating and rebooting.
one post says it will take 3 hours and 25 reboots ( i have lost count)
By Chance HP rang to say how was it going with replacement DVD that was sent (I bet he wished he had not rung he spent over 1 hour waiting with not much help as to what was expected to happen)
Told him about not being able to read DVD (solution 5 year old PC may not be able to read it!!!!!!!!!)
any way Flash usb copy of DVD does work if that help anyone.
One of the reboots showed PC Angel? something about recovery but as FBI GUI minimised I did nothing (dissapeared after next reboot)
Then went into recovery Manager and said creating recovery please wait (another 1/2 hour)
small problem ends with recovery manager said i wanted to recover and seems to have restarted the whole process again!!!!!
urgh
Will update if the recovery fails or works so it may benefit all

System recovery from partition recovery fails

hi there,
I tried doing a system recovery on my HP Pavilion from the reovery partition. I tried the "System Recovery" option.
The preparation process wnt fine, but the actual recovery failed with a pretty meaningless message:
The recovery attempt has failed. Please select one of the following buttons.
- Details
- Retry
I checked out the log file but found no useful info. The process did crate a log file, HP_RM_LOG.SRD, a binary file that should be of help to HP Support when trubleshooting the issue.
I tried this a number of times with the same outcome. I also tried the "Factory Reset" option with the same result. Unfortuntely I did not create the recovery media before attempting the system recovery from the recovery partition (my bad).
Any ideas how to move forward?
Thanks,
Nacho.

Hi there @Nacho74
Welcome to the Hp Support Forums!
I understand that you are trying to do a system restore, and getting an error during the process. Also from the information you gave it looks like you installed OS X 10.6. When you installed that did you leave the recovery partition intact?
Which operating system was original installed on the notebook? Normally that notebook was installed with either windows 8 or 8.1 from the factory, and if the recovery partition is intact it would only be able to recover to whichever of those was installed to begin with.
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
If you are still having trouble, I would recommend that you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1
I work on behalf of HP
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T440s and System Restore "Recovery Failed"

I bought recently T440s with 16GB cache drive and 500GB disk. I had been able to install new SSD (Samsung 840 EVO 500GB) but I cannot restore Lenovo system from Disks.
I had to copy disks to USB drive because T440s don't have optical drive. Laptop is booting from USB but once I'm accepting aggreement (EULA) I have information "Recovery Failed".
I have exactly same problem like here:
https://forums.lenovo.com/t5/T400-T5...g/td-p/1250937
I disconnect M.2 16GB mSATA drive but still same error: Recovery failed. Do I have to use external DVD drive ?
Solved!
Go to Solution.

Hi,
Are you talking about Lenovo factory recovery media?
I've tried copying Lenovo recovery media to USB flash drive to do a recovery - using every trick I could think of - and always failed It may be possible, but I'm not the only one who has tried without success. I don't think the recovery software will run correctly when booted that way.
An external DVD drive may be your only hope.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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System Recovery for satellite c655d-s515 please help!!!!

Can anybody help me? I am having serious issues with my system restore. I burned a set of recovery discs a while back and the dang things are corrupt. I had to wipe the hard drive and lost all of my restore options. I cannot afford to purchase the replacements. Is there anybody in this world that can help[ me???? I would be forever indebted to you. my system is a toshiba satellite c655d-s515 and it runs windows 7 64 bit. any help would be great!!!!!!! THANK YOU

If you have a diff computer you can download an win 7 ISO here http://www.w7forums.com/official-windows-7-sp1-iso-image-downloads-t12325.html
you can use DVD with 4GB memory or a flash drive 4GB
Burn the files using this :
For DVD : http://www.ezbsystems.com/ultraiso/download.htm
For Flash Drive : http://rufus.akeo.ie/
It will still depend on the error message that comes up on you're computer , you mention that there was a corrupted files on you're computer . you're right it may be the recovery disc is just corrupted as well . thats another scenario.
Is there any error message on you're computer whenever you boot it up ??
Can you access safe mode ?
(Everyone was new at one point)
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System recovery fails on Satellite A30

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