System recovery - notebook - Pavilion dv7 - Windows 7

I have been doing a system recovery/factory reset on my laptop which didn't complete the first time I tried. I found on a troubleshooting list that the wireless has to be turned on when completing this process for notebooks that have wireless LAN device which I am pretty sure that mine does but i can't get the wireless to turn on. Any suggestions?

We see a lot of posts regarding issues with Recovery. Wireless is only one of several causes. A faulty hdd, memory can also cause it.Have you tested yours using the F2 Disgnostics at boot? I have even seen at least one poster who solved his problem by removing the mSATA drive first. Many,not all, laptops have the mSATA cache disk.
If you can read the 25 character Microsoft Windows 7 license key attached to bottom of laptop , you can download a Windows 7 ISO file to burn to a DVD The version must match the one listed on the Microsoft COA sticker.
Link to the Windows 7 ISO file downloads:
http://www.w7forums.com/official-windows-7-sp1-iso-image-downloads-t12325.html
Use the Windows 7 USB/DVD installation tool to convert the ISO file to a Windows installation on DVD or USB flash drive.
http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool#installation
Use the 25 character product key on the PC to activate the installation.
Next go to your support and driver page to install the drivers you need.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Similar Messages

Hp recovery manager pavilion dv7 windows 7 64bit not installed correctly

I'm trying to reinstall Recovery Manager after a hard disk replacement. I have a HP Pavilion dv7 4060si running Windows 7 Home Premium 64 bit. I've downloaded sp45602 and installed it. It did not install properly. When I went to the SwSetup/sp45602 folder and clicked RecoveryMgr.exe I got a message that a DZIP32.dll file was missing. I downloaded it and dragged it into the SwSetup/sp45602 folder. Then I got a message that HardDisk.dll was missing. I downloaded it and dragged it into the SwSetup/sp45602 folder. Then I got a message that PRRC.dll was missing. I downloaded it and dragged it into the SwSetup/sp45602 folder. Now I get a message in Turkish that translated by Google reads: Recovery Manager driver failed to start. To apply you will need to reinstall.
I've deleted the SwSetup/sp45602 folder, downloaded the sp45602.exe again and gone through the same process to get the same result. What is missing from my software?

Did you resolve this?
I'm getting the same issues!

Cannot connect my Officejet 8500 a909a to my HP Pavilion dv7 Windows 7 64-bit

I have never been able to setup my Officejet 8500 A909a printer using my HP Pavilion dv7 Windows 7 Home Premiun notebook PC. After enumerable attempts I gave up and just used a thumb drive to transfer my printing from my notebook to my old tower PC and printed it from there. Well, my tower died and I really need to be able to print and scan from my notebook. I installed/uninstalled/reinstalled the latest printer driver with no liuck. I have also tried using the HP Print and Scan Doctor. It tells me I don't have all the needed software but when I click on Install, it fails too. Any suggestions?

Hello there! Welcome to the forums @michaeldq
I read your post about the issues you've had with installing your Officejet 8500 A909a printer on your Windows 7 system. I understand it fails however, could you send me a screen shot or more information about the failure? You may see a Fatal Error message and a code when you look at the error logs.
In the meantime, you can try a Clean Boot, restart the PC, temporarily disable any Firewalls and/or Anti-Virus' you have running.
Try running the installation again. Go back into the Clean Boot options to enable the start up programs again.
Please keep me posted on the results and info!
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Fingerprint reader not working - HP Pavilion dv7 - Windows 8

I have been working on this for over a year without any results. It is driving me crazy.
My fingerprint reader on my pavilion dv7 is not working. Actually it never worked (or showed any sign of action) since i bought my laptop.
I've tried installing many kind of different drivers and software, updated BIOS etc. Nothing works.
So i decided to call for your help.
Laptop info;
HP Pavilion dv7
Windows 8 64-bit
Bought 1 year ago in The Netherlands
p/n: B1X38EA (#ABH)
Help would be greatly appreciated
Greetings,
Glenn Peters

Hi,
Please refer to the following two documents.
Troubleshooting a Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03718240
Using HP SimplePass Fingerprint Reader (Windows 8): http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c03653209
Please follow all the troubleshooting steps and let me know whether it helped.
Please support me by clicking on Kudos and Accepted solution if you like my advice. These are the best ways in which you can thank me.
I am an HP Employee.

System Recovery Kit for dv7-3165dx fails to restore factory image to replacement hd

I'm posting this wall of text here in case someone else has any suggestions before I contact HP Support to see what options they have.
My attempt to recover the factory image to a replacement hard drive in an HP Pavilion dv7-3165dx notebook is failing. An error occurs when SM.exe is trying to merge the WIM files. The SSRD.Log shows an error:
SM, 13, Set reference file fail
after that, SM.exe displays this message when run from a command line:
SM, Failure, Can not load imagex 1 from src WIM file
The following are the symptoms that the Recovery Manager displays on the screen.
The Recovery Manager reads the two DVDs and after a few seconds, it pops up an error message:
Reducer
C:\RM\Image\TempBASE.WIM was not found.
The message has on "OK" button that when clicked on, closes the message window.
After that, nothing happens. No disk or DVD activity for over an hour. The mouse moves, but no key presses have any effect, including CTRL-ALT-DEL. You can use the mouse to move the Recovery Manager window around, and there is nothing hidden behind it. Clicking on the Recovery Manager Back, Next, or Cancel buttons produce no response at all.
The only option at this point is to hold down the power switch until it powers down.
When the power is turned back on, the hard drive boots and Recovery Manager displays a message that incorrectly claims "Recovery is complete" and has a "Click Finish to restart" button. After clicking on "Finish", it reboots but since the System Recovery did not actually complete, all it does is display:
BOOTMGR is missing
Press CTRL+ALT+DEL to restart
Before attempting the recovery, the notebook passed all diagnostic tests.
The 2x2GB memory cards, which still have HP stickers on them, were tested with Memtest86+ V5.01 and completed over six passes in over seven hours with zero errors.
The replacement 500GB HGST Travelstar Z5K500 drive was tested with gsmartcontrol. The SMART status showed no errors in the past with over 400 hours of power-on time. Both of the SMART short self-test and extended self-test tests were run, which it passed without any errors.
The HP System Diagnostics from the Startup Menu were run on the memory and hard drive and they passed those tests without any errors.
While waiting for the HP "System Recovery Kit for Consumer Notebook (3 Disks)" Software Part Number 599357-001 to arrive, both Fedora 21 64bit and Windows Vista 64bit were successfully installed on the harddrive.
Both System Recovery DVDs were read on different machines without any errors. This System Recovery Kit supports the notebook's System Id which is 3638, so they appear to be the correct discs.
Now a list of workaround attempts that were suggested.
After the Recovery Manager failed a few times with the same error message, some googling came up with other users mentioning the "TempBASE.WIM was not found" error message. I tried these suggestions that I read about.
Run KillDisk to fill the HD with zeros.
Running Recovery Manager after that failed with the same error message.
Run the CyberLink Recovery Discs Utility (sp44645.exe).
Running Recovery Manager after that failed with the same error message.
Installed Windows VISTA 64bit again and upgraded the BIOS from F10 to F13.
Running Recovery Manager after that failed with the same error message.
Try only using a single 2GB memory card to see if it was a 64bit problem.
Running Recovery Manager after that failed with the same error message.
The BIOS does not have an option to change from AHCI mode to IDE mode.
I don't have a Windows 7 OEM install disc and am trying to avoid spending $100 to buy one.
That is when I decided that it is not a PC hardware problem, but a problem with the HP System Recovery Kit. Here are the details of what I think the Kit is doing.
After running Recovery Manager and getting the error message, instead of just re-booting and letting the "Recovery is complete" message appear, I re-booted with a Linux USB drive and inspected what was on the hard drive.
fdisk -l shows this:
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: dos
Disk identifier: 0xa5dddc41
Device Boot Start End Sectors Size Id Type
/dev/sda1 409600 143013887 142604288 68G 7 HPFS/NTFS/exFAT
/dev/sda2 * 143013888 143833087 819200 400M c W95 FAT32 (LBA)
fsarchiver probe shows this:
[======DISK=] [=============NAME====] [====SIZE==] [MAJ] [MIN]
[sda ] [HGST HTS545050A7    ] [ 465.76 GB] [ 8] [ 0]
[=====DEVICE] [==FILESYS==] [=====LABEL=] [====SIZE==] [MAJ] [MIN]
[sda1 ] [ntfs    ] [<unknown>    ] [    68.00 GB] [    8] [     1]
[sda2                 ] [vfat    ] [SDV ] [ 400.00 MB] [   8] [ 2]
Running gparted shows about 200 MB of unallocated space before the sda1 NTFS partition. The rest of the disk is unallocated after the bootable sda2.
The sda1 NTFS partition has a \SSRD.Log file and an empty \RM\Image directory.
The sda2 FAT32 partition has the Recovery Manager application files in it:
/mnt/sda2:
total 400
-rwxr-xr-x 1 root root 15 Apr 9 23:36 SDV.FLG
drwxr-xr-x 4 root root 4096 Apr 9 23:36 SYSTEM.SAV
drwxr-xr-x 3 root root 4096 Nov 1 2009 BOOT
drwxr-xr-x 3 root root 4096 Nov 1 2009 EFI
drwxr-xr-x 2 root root 4096 Nov 1 2009 SOURCES
drwxr-xr-x 3 root root 4096 Jul 27 2009 TOOL
-rwxr-xr-x 1 root root 383562 Jul 13 2009 bootmgr
The SOURCES directory has boot.wim, and the TOOL directory has all the programs, like Reducer.exe and SM.exe, in it.
After shutting down the Linux system and rebooting, the Recovery Manager then boots from sda2 and displays the "Recovery is complete" message and "Click Finish to restart" button. During this process, it removes the sda2 partition and marks the sda1 NTFS partition as the active bootable partition. When the PC restarts, all that is left is the sda1 NTFS partition with the empty C:\RM\Image directory and the SSRD.Log file, so there is no BOOTMGR to boot with.
The SSRD.Log file logs the tasks that the Recovery Manager performs.
The Recovery Manager runs some initialization tasks and then reads the two System Recovery DVDs. It then calls MergeWimFile which runs SM.exe and starts to merge BASE.WIM with the other BASE*.WIM files. SM.exe merges 20 WIM files with log entries like these:
SM, Success, refName= C:\RM\IMAGE\BASE22.WIM
SM, Success, refName= C:\RM\IMAGE\BASE23.WIM
SM, Success, refName= C:\RM\IMAGE\BASE3.WIM
SM, Success, refName= C:\RM\IMAGE\BASE4.WIM
SM, Success, refName= C:\RM\IMAGE\BASE5.WIM
SM, Success, refName= C:\RM\IMAGE\BASE6.WIM
SM, Success, refName= C:\RM\IMAGE\BASE7.WIM
Then, with only two WIM files left, BASE8.WIM and BASE9.WIM, the log shows:
SM, 13, Set reference file fail
This must be when Recovery Manager pops up the "Reducer C:\RM\Image\TempBASE.WIM was not found" error message.
That narrowed down the problem.
I copied all of the WIM files and the TOOLS directory to a Windows 8.1 system. The two DVDs did not have any errors while being read. Running SM.exe from an admin Command Prompt with the same parameters that were logged in the SSRD.Log produced the same error message. There was an additional error message that appeared in the Command Prompt window:
SM, 13, Set reference file fail
SM, Failure, Can not load imagex 1 from src WIM file
and the TempBASE.WIM was not created.
SM.exe /? did not provide a help message. I could not find any documentation on the SM.exe command.
If I removed three of the WIM files, (BASE7.WIM BASE8.WIM BASE9.WIM) then SM.exe could create the TempBASE.WIM file, but it would fail while merging index 2 of 3 with this message:
SM, 11%, Merge index 2 of 3 Processing
SM, Failed, Export image failed
The TempBASE.WIM is 3,421,518 KB in size after that.
This is where I came to a dead end and cannot think of anything else that I can do. Maybe I'm missing something obvious, but it appears to me that there was some kind of error building this System Recovery Kit and it is not able to perform a factory install on this notebook.
ps
If I can figure out how to add an attachment, I will add the SSRD.Log file. If not, then ask and I will post it as a followup.

Downloaded Windows Assessment and Deployment Kit which contains the latest imagex program.
Running imagex.exe on the BASE7.WIM file on the second System Recovery DVD:
imagex.exe /info K:\PRELOAD\BASE7.WIM
ImageX Tool for Windows
Version: 6.2.9200.16384
Error opening file [K:\PRELOAD\BASE7.WIM].
The data is invalid.
The same error message is shown for BASE7.WIM, BASE8.WIM, and BASE9.WIM.
The other WIM files in the PRELOAD directory, BASE5.WIM, BASE6.WIM, BASE10.WIM, BASE13.WIM, BASE15.WIM, BASE17.WIM and BASE23.WIM, could be read by imagex without any errors.

I'm not getting any sound when i play a video; HP pavilion dv7 Windows 7

I'm not getting any audio when I try to play a video, such as youtube; I have an HP pavilion dv7....op sys is Windows 7; Funny thing is that when my brother signs in under his User ID, he gets audio, but I don't when I'm the user. I've checked all of the on/off audio mute buttons that I know of.
what can you suggest?

Is it just sites like YouTube? Can you play music files-mp3/cd ,hear Windows system sounds,etc?
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Missing files after System Recovery, HP Pavillion G62, Windows 7, 64 bit.

My 5 month old laptop is showing signs of slowing down. When this occurs I do a system recovery in an effort to correct any problems. After completion of system recovery I always get the following error;
                         (the system cannot find the file specified (Ox80070002))
                           C:\users\owner\applicationdata\locallow.
                           C:\users\owner\contacts.
                           C:\users\owner\searches.
The notice is in Notepad. None of the files can be found with a search from the main menu. If no refererence to the files can be found how does the computer know they exist? My feeling is that the computer cannot operate up to speed with missing files?
I do have some other oddities occuring but I don't think you can solve anything if files are missing.

Those are user file locations and will not affect windows or how it runs, you can ignore that error.

Copy File Fails during Recovery on Pavilion DV6 Windows 7

I need help! I have a Pavilion DV6 with Windows 7, my hard drive died so I bought a new one, it is just like the one that died. I ordered the recovery discs from HP When it gets to 98% on the 2nd disc I get the following message
Copy File Fails
From: D:\PRELOAD\BASE8.SWM
To: C:\RM\Image\BASE8.SWM
Press OK to retry
I have done this several times but it just comes back. I tried turning it off and starting over with disc 1 but it just does the same thing again.
Can anyone help me please?

If you can read the 25 character Microsoft Windows 7 license key attached to bottom of laptop , you can download a Windows 7 ISO file to burn to a DVD for the version that is listed on the Microsoft COA sticker.
Link to the Windows 7 ISO file downloads:
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
Get ImgBurn to burn the iso image to DVD using slow burn speed.
Or use the Windows 7 USB/DVD installation tool to convert the ISO file to a Windows installation on DVD or USB flash drive.
http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Win7_usbdvd_dwnTool
Use the 25 character product key on the PC to activate the installation.
Next go to your support and driver page to install the drivers/software you need, using the button at top of this page titled "Support & Drivers".
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

How to re-install backup discs after system recovery on pavilion 2201 wdows 7

I had to recover my windows 7 and created a set of 6 backup discs before. I have successfully recovered the system but cannot make any sense of the backup discs. I do no know how to re-install them. Anyone know?

Depends on what you used to make the Backup. There is Windows Backup in Control Panel or you could have used the very basic backup using HP Recovery Manager.
If you used the backup part of HP Recovery Manager that one is a very do-it-yourself type. You should have an .EXE file on the first disk-probably RecoveryMgr.exe . Click that .EXE file to start extracting the files to a folder on your hard drive. It will ask for each successive disk in the backup and extract the files. Once they are extracted to the folder on your laptop hard drive, it is your task to move them to appropriate location.Such as photos have to be moved to My Pictures, documents to my Documents, etc.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

HP Pavilion dv7 windows 7 64 bits, No sound and No record

Hi,Yestarday I realized that my interntal Microphone did not work. I traid to install upgrades from support Assitance, but a problems ocurred, I do not know if it was a internet coneccion problem or an Antivirus Problem, but after that I had to run Windows Recovery Program because the PC did startup. After that I lost the sound. Some file were corrupted during installation... I traid to run HP recovery or re install Sound Drivers (sp55461.exe), but the problem remains... I have a HP Pavilion dv7Notebock with Windows 7 Home Premium 64 bits.. I read a post telling this answer...1. Click Start, type: DEVMGMT.MSC in Search Field and Press Enter. It opens Device Maanger Window.
2. Go to 'Sound, Video and Game Controllers' category, and expand it. Right click on IDT High Definition Audio Device entry and click Uninstall3. Click Start->All Programs=>REcovery Manager->click Hardware Dirver installation, select Sound Driver entry, and click Install. But, first... All--> All Programs-->HP-->Recovery Manager I do not have "Hardware Driver Installation"... so I do not know how to continue.. Any Idea?
Thanks

Hi , Welcome to the HP Forums! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. Thank you for posting. I have read your post, and I understand that the microphone and sound are not working on your laptop. I would like to assist you. Can you post back the product number so that I can post the link where you could download the latest driver? Thank you and have a nice day!

HP Pavilion Dv7 Windows 7 No sound through headphone jack or speakers

Hello. I have been having trouble with the sound of my laptop for quite some time.
I discovered this forum, and was trying to find my laptop's problem, except I found that I could not find a thread that pertains to my laptop's individual problem. As stated in the title of this thread, my laptop does not play sound through the headphone jack or speakers. However, when I plug in a usb headset the sound works. I want to rule out the possibility that this is something I can fix myself before I have this computer sent in to be repared.
I have tried uninstalling and reinstalling the software that runs the sound (I forget what it's called). I also tried turning off the laptop, removing the battery and holding down the power but ton for 30 seconds; that didn't work. I have tried making headphones and speakers the default audio, except that didn't work either. It seems that maybe my laptop is just broken, and this is the second time this has happened. (The second time, what the hell!)

Hello Pandabear277 and MicrosoftUser,
What is your product number and operating system?
Thanks
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Pavilion dv7/Windows 7/How do I Unlock my Password? (Key:69097804)

Attempt to logon, I ultimately receive a blue box with the text Entetr Unlock Passwordd(Key:69097804) I attempt to enter the bios settings by repeatedly hitting the ESC key, but after numerous attempts, I'm always brough to this message.
Do you have my :"Unlock Password"?
I would greatly appreciate any advice or my code I must enter.
I don't know if this is related, but someone called claiming to be with Microsoft told me they received a large volume of error messages originating from my PC and would I help them by providing them with my user-id/password. I told them, well, good luck with that and hung up.
I'm sure the phone call was just a coincidence.   I've had these type of scams in the past. Sometimes I just tell them to hold on and walk away.
The next time they call, I will ask that they call my "other" phone number because my cell phone battery is dying. I will give them the number of my local police department or the FBI Internet Fraud Division.
Anyway, I would appreciate your help in this matter.
Thanks in advance.
This question was solved.
View Solution.

Hi,
Enter:     76995220
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hp pavilion dv7 on start up says primary hard disk 1 fault, won't go to windows

Hp pavilion dv7
windows 7
message is hard disk 1 fault
seemed after installinharp inter a software it started giving error messages when starting computer up several times.

Hi,
Turn on power, press F10 to enter BIOS mode, Go to Diagnostics and run Hard Drive Test if any test fails you need to replace the part.
The failure ID will either be a Smart or Disk Self Test failure - both would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

System recovery from partition fails after first boot

I just purchased and recieve the following notebook: Pavilion DV7-6C95DX. I went through setup and then created recovery DVDs.
After playing with it for a short while, I decided to try restoring it to factory condition using the recovery partiton and F11 during boot. This started the recovery manager, which (according to its checklist) reformatted the Windows partition, copied required files and restored file to the hard disk. Then it prompted me to continue to reboot and finish the process, which I did.
Upon boot, it reported it immediately reported "Windows failed to start... Status: 0xc000000f ... a required device inaccessible"
I pressed Enter to contine and the screen said "Choose an operating system to start ..." and it gave me only the option "Ramdisk Options [EMS enabled]" Choosing it takes me back to the previous screen and so on.
So, I tried using the recovery media I made earlier. That booted Windows and Recovery Manager reported the following: "The system recovery media does not support this computer. You are not able to restore this computer with the media" There was a code below it that read "0110-A6X02UAR#ABA-A6X02UA#ABA"
There are apparently two problems -- the reecovery partition does not work and the recovery media does not work. I do not know if they are related, but, in any case, now the computer is unusable. It is less than a week old.
Thanks in advance for any advice for correcting this.
This question was solved.
View Solution.

Hi Lance,
This error can occur if there are any USB devices or media cards connected to your notebook. If this is the case, remove everything connected to your notebook and try the Recovery process again.
If the above is not relevant, I would try the following to rule out a potential Hardware issue.
Before trying the following, make sure you can read the Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
Assuming that this is just a software problem with the Recovery process, there is a straight forward work around if you have ( or can borrow ) a retail Windows 7 installation disc that is exactly the same version as your OEM installation - ie if your notebook came with Windows 7 Home Premium 64bit this is the exact retail version you would need.
If you don't have access to a retail disc, you can create an installation disc yourself using another PC - just download the correct Disc Image from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source, however there are only limited versions available.
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers you may need can be found starting Here.
If this also fails to install Windows, I would simply return the notebook to the retailer it was purchased from and get a replacement while you are still within the time frame where this is an option.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Computer won't start from hard drive or CD, and won't perform system recovery.

I have an HP Pavilion g7-1314nr. Yesterday it froze and I held down the power button to turn it off. After turning it back on, it started a disk check. I turned it off during the disk check, and upon trying to boot it back up, it told me booting failed and to press CTRL-ALT-DELETE to try again. After multiple attempts, it stopped displaying this message. Under system diagnostics, I ran a boot test, and it failed. Attempting a system recovery brings up the start-up windows logo, and then a black screen with an enlarged cursor. This morning, I inserted a recovery disk and told it to boot from internal CD/DVD drive. Like system recovery, it brings the Windows logo, and then a black screen with an enlarged cursor. My computer is incapable of booting from either the hard drive or a CD. What do I do?

Hi @TeridaxXD001 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion g7-1314nr Notebook and issues with Windows 7 and starting up. I recommend to restore the BIOS defaults. You could restore the BIOS with this document selecting the reloading the BIOS default settings which should resolve the fan issue.
Here is a link to computer won't start for Windows 7. There is a section on getting past the HP Logo screen.
If that does not help at the end of the document it shows you to do a hardware test.
Please note remove any and all USB devices before troubleshooting. Disconnect all non-essential devices
Hope this helps you out.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

System recovery - notebook - Pavilion dv7 - Windows 7

Similar Messages

Maybe you are looking for