System Software Update changing settings
Why is it when I update the system software using software update, it changes my settings in the system preferences?? For instance, after the latest system update, my desktop was changed and the "require password to wake from sleep" option was changed.....
Are you using any utilities such as Applejack or Macaroni?
Similar Messages
-
Macbook Pro Retina display says "No batteries available" after legitimate system software update
Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.Issue Description
On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
It was delivered August 8, 2012. It cost me $3,265.16
I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
In the one year since I bought it, I have had only 2 issues;
• A case of display flickering that resulted after a system software update on August 28, 2013
(Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
• A case of battery failure that resulted after a system software update on October 11, 2013
(Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
Symptoms after system software update
• Battery Icon on status bar disabled with a message "No batteries available"
• Battery not charging
• LED on the Magsafe power adapter no longer show
• Keyboard backlights no longer show
• Notebook fan loud/noisy and permanently at high speed
• Date and time reset to a date in the past at each restart
• Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
• An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
Recommendations from Apple Support
• Perform SMC Reset (http://support.apple.com/kb/HT3964)
(Done - no change in status)
• Run Disk Utility
(Done - no errors found)
• Run Apple Hardware test (http://support.apple.com/kb/HT1509)
(Done - no errors found, no change in status)
• Visit Apple Store
(Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
• Check System Report/Hardware/Power
(Done - Health Information/Cycle count:0, Battery installed: No)
• Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
(Done - no change in status)
Comments and additional Observations
Please note the following;
• All of the symptoms above appeared after a system software update on October 11, 2013
• This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
• The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
• Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
• The said update was not interrupted or anything of the sort
• On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available"
I make the following deductions solely based on my observations
• An apple authorized system software update broke the system
• The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
• It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
• The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
• The symptoms match what an SMC reset should resolve according to Apple documentation
• This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
Summary;
The system is running OS X 10.8.5
I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook. -
Hello everyone, im using iphone 4, my problem is that i cant update my iphone from 5.0.1 to 5.1.1 while using software update in settings on my iphone please help......
Downgrading to a previous version of iOS is not supported.
Sounds like your iPhone was hacked/modified/jailbroken to work
with wireless carrier other than the one it was purchased from. The
update has relocked it to the original carrier. Contact the original
carrier to see if they offer unlocking and if you qualify - only the
carrier to which the iPhone is locked can unlock it.
What does it say when you look at Settings=>General=>Carrier?
Be advised that the previous modifications to change from original carrier
to your local Carrier may have rendered the iPhone unable to be
officially unlocked. -
My iPad will not update to 5 at all. I don't even have the option of software update in settings. I've tried to update over iTunes and it doest work there either.
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Cheers, Tom -
trying to update my ipod but i get the error message network timed out. I've already uninstalled and reinstalled the latest version of itunes. I also do not have software update in settings on the ipod. How do i get the ipod to update?
Try the manual method specified here:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch -
I loaded software updates to Settings and now my lock button won't work. I was told to do a Restore but it keeps timing out. It says it will take 58 minutes to do the restore. I disabled my virus software but that didn't help. Any suggestions so I can do a Restore?
Try the Manual Install discussed here:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch -
I'm trying to update to IOS6 on my New Ipad through software update under settings, over Wi-Fi ....It keeps telling me that IOS is still up to date.....? Any advice?
Maybe you have a beta version of iOS6 in your Ipad. if is this, you have to put the ipad in recovery mode in itunes and then the update will start.
To put the ipad in recovery mode, you have to turn of the ipad. In your pc/mac Itunes has to be running, and plug the cord, but when you do that you have to press the home button until a message shows up in itunes!!
Regards!! -
Ios7 is out now and when i go to software update in settings it says i am up to date at ios 0.6.3
Ios7 is out now and when i go to software update in settings it says i am up to date at ios 0.6.3
What version of the iPod touch do you have? iOS 7 only works with 5th Generation.
The Apple servers are slammed right now with iOS 7 downloads AND activation requests.
Be patient and try again later. -
IPhoto won't open after most recent system software update
I have just installed the most recent system software update for iPhoto and now iPhoto will not open. I get an error message - see attached screen shot - and I have tried cmd + alt to get the option to rebuild which just re-opens the error report again. Really need help as can't afford to lose all my photo's!
Some people have fixed that by redownloading the 10.7.4 update and rerunning it.
Others have reinstalled the OS
Regards
TD -
HT4623 My iPad does not have software update in settings? What can I do to get iOS 6?
My iPad does not have software update in settings, what can I do to download iOS 6?
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
Cheers, Tom -
HT4623 My I Pad does not have software update in settings.
My I Pad does not have software update in settings> general. It just has about & usage.
How do I update to new os?Go to the Apple Support site in Safari and download the latest version of iOS that your iPad is compatible with.
Hope this helps -
Hi ya I have just been given a curve 9360, but the phone is on the 7.0 os and I can't get it no higher, also in the phone setting I haven't got the option to do a software update check as it's not there, ive had a 9360 before and it had the option do do updates OTA but this one does not and I really don't know why,can anybody help me with this problem as to why it's not in the settings.
Hello,
I actually highly recommend AGAINST OTA updates...OTA updates take an on-device backup of your data, from which they restore after the update succeeds. But, if anything goes wrong, that backup is lost forever...along with your data. Rather, I recommend using the Desktop Software to conduct updates, as that can also then conduct a backup to the computer, which can be forever saved.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
No Startup After System Software Update
I updated my software last night from the Software Update that the system automatically runs. When I shut down my computer, it gave me 2 choices: "Shut Down" and "update and Shut Down". I chose the latter. This seems to have been a big mistake.
This morning my computer won't boot up. It runs the gray apple screen with the spinning disc of lines for a few moments then shuts off. I've tried starting it up pressing the Shift, X, C and CMD-S keys (at different times of course). Same thing. I managed to get the Leopard Install CD into the CD drive. Same thing. It spins for a bit then stops. A couple minutes later the computer shuts off while still on the gray screen.
I've tried resetting the PMU reset button.
I've unplugged all peripherals. I even unplugged my second hard drive. No change. Gray screen for a few minutes then shut off. I even tried booting it with nothing but the CPU running. I unplugged the monitor and it still runs for the same amount of time then shuts off.
Can someone tell me what the heck the software update did to my computer?
More importantly, HOW CAN I GET IT TO WORK AGAIN?
Please help! I'm lost without the use of my computer!Now, the fact that it shuts down after a few minutes indicates that there is something that the system does not like.
Have you tried "verbose mode"? This will replace the Apple screen (which is the pretty logo that hides what is actually going on under the bonnet) with rows and rows of writing (UNIX script). It will tell you things such as "invalid" "error" "fails" amongst the lines:
http://support.apple.com/kb/HT1492
You may have to try this a couple of times.
NB: You have reset the S MU, only ONCE have you? (opened up your machine):
http://support.apple.com/kb/HT1436 (do not press it twice)
NB 2: You could try an NVRAM reset:
To reset the NVRAM
Boot holding "option + apple + o + f" until you get a white screen with black text. Upon releasing the keys you are presented with a command prompt.
1. type "reset-nvram" at prompt and press return (will say OK if successful)
2. type "reset-all" at prompt and press return (you will see a quick flash of commands and screen will blank) -
HT4623 my ipod doesn't display "software update" in settings
I have an ipod touch 3rd generation, and want to update it. When I go into my settings, then to general, there is not a "software update" option. Can I change that? or is it because my itouch is too old?
See:
iOS 4: Updating your device to iOS 5 or later
You need itunes 10.5 or later on your computer. -
Where is my system/software update log?
In order to verify my data usage (which has significantly increased suddenly outside of my control) I need to know what updates were automatically installed, and what the volumes were.
When I go to System preferences>software update>installed software I do not see an option 'view as a log'.Sam,
Open the terminal application and type:
sudo -s
Press return. The prompt will change to password: Enter your admin password and press the return key. The prompt will change to root#
Copy this command from this post and paste it into the Terminal app.
touch /var/log/system.log
Press the return key.
Enter this command.
sh /etc/daily
When the prompt returns type;
exit
and press the return key to return to your own shell.
Maybe you are looking for
-
Upgraded to 5c on Saturday and won't let me sign into FaceTime or iMessages. Keeps saying error.
Upgraded to 5c on Saturday and can't sign into FaceTime or iTunes. Keeps saying error. Tried 3 different networks with no luck. Been able to sign into all other apps without a problem. Help x
-
Not all selected pictures are shared in album sharing in Photostream
I am trying to share an album with my friends on photostream. After i selected the album, added the friends, and waited for ever to upload the pictures, I realized that not all the pictures are available on the shared album. So i had to go back again
-
Main window size for HTML Help
Hello again I have looked at the archives and despite thinking I had seen this particular issue covered before, I could not find anything. I generate a HTML Help File with RoboHelp for Word x5.0.1 and would like to set the default window size as at t
-
I use the US iTunes Store, but my friend is on the UK iTunes Store. Is it possible for me to gift them a song or album that is not available on the UK store?
-
Black Catridge Printing Slightly
I'm using deskjet 1510 series for about a year, but recently there's a problem on the black catridge. When I set the quality on plain paper from normal to best quality, the output paper always prints the words slightly. I try to use special paper but