System synchronization failed--Protocol Error: Handheld file could not be opened. (4004)

I have reviewed Palm Support Page and the forums and recognize this is an old story but the solutions offered haven't worked for me. I have had my Tungsten 2E for over a year and an earlier version before that. It has been working well for me until I had a problem (out of the blue) with the HotSync. I reinstalled the Palm software after checking cables, etc. I was able to relink and get updated info from my handheld to the desktop but with a few blips in DocstoGo where I had to delete documents and add them back to the desktop and resync with the handheld. All the info is on the handheld but see the log below to see the message "System synchronization failed". A suggestion by other users is to delete the "PmTraceDatabase" to file C:\Program Files\Palm\N\Backup\PmTraceDatabase.PDB but I cannot find the named file on my desktop program files for Palm.
Does anyone have an explanation other than "live with it" since I believe I'm getting all my info synced?
HotSync operation started 02/14/08 09:26:07
OK Calendar
OK Contacts
OK Tasks
OK Memos
OK Expense
OK Note Pad
OK Documents To Go
OK Photos
   - Installed file: C:\Program Files\Palm\N\Install\DocsToGo.prc
   - Installed file: C:\Program Files\Palm\N\Install\GraphicsLibrary.prc
   - Installed file: C:\Program Files\Palm\N\Install\SheetToGo.prc
   - Installed file: C:\Program Files\Palm\N\Install\SS_P2P.prc
   - Installed file: C:\Program Files\Palm\N\Install\WordToGo.prc
   - Installed file: C:\Program Files\Palm\N\Install\WP_P2P.prc
   - Installed file: C:\Program Files\Palm\N\Install\WTGFontPackage.pdb
OK Install
   -- Backing up db psysLaunchDB to file C:\Program Files\Palm\N\Backup\psysLaunchDB.PDB
   -- Backing up db PmTraceDatabase to file C:\Program Files\Palm\N\Backup\PmTraceDatabase.PDB
System synchronization failed
Protocol Error: Handheld file could not be opened. (4004)
HotSync operation complete 02/14/08 09:26:47
Post relates to: Tungsten T2
This question was solved.
View Solution.

1. download and install FileZ from here
http://nosleepsoftware.sourceforge.net/index.php?page=filez
2. Launch FileZ and tap on view and edit files
3. Open the internal folder and tap pmtracedatabase and put a check mark next to it
4. Tap details
5. Tap on the "Attrs" tab
6. Uncheck the box next to backup
7. Click Save
8. Sync

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S7 event log Protocol Error: Handheld File could not be opened (4004)

Every time I do a hotsync now, I get an error message indicating that two files were not successfully back up: "S7 Event Log" and "EX_New Stories". Both inidcate "Protocol Error: Handheld File could not be opened (4004)." Does anybody know how to fix this?
Post relates to: Centro (Sprint)

No need to complicate the Forum with duplicate posts...
Using the Search function here on the Forum, you'll find many posts that offer solutions to your problem. I searched for "4004", and found many matches.
One like this one may help.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
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Protocol Error:handheld file could not be opened.(4004)

Hi well im new to the forum so im sorry if i make any mistakes
im having a problem with hotsync it shows me this message and i dont know what to do
can anybody help me?
Thanks =)
Post relates to: Centro (Sprint)
Message Edited by Jessica9507 on 12-27-2007 01:44 PM

The pmtrace database file does not backup properly on Vista machines to get rid of this annoying message. Do the following steps
1. download and install FileZ from here
http://nosleepsoftware.sourceforge.net/index.php?page=filez
2. Launch FileZ and tap on view and edit files
3. Open the internal folder and tap pmtracedatabase and put a check mark next to it
4. Tap details
5. Tap on the "Attrs" tab
6. Uncheck the box next to backup
7. Click Save
8. Sync

Handheld file could not be opened on sync

After reading Pm Trace Database Error I was able to download fileZ and fix this problem with this file but I have two more files with the same error, (4004) handheld file could not be opened, syncerr_file_not_open. They are multimail messages and midataidcache. I could find multiimail using filez but not midataidcache. I found midataidcache in a backup folder and put it back on the handheld. I am not that "great" at this but will try and fix this with your help. Thank you!
Post relates to: Palm TX

You installed wireless sync. Go to wireless sync then tap on settings. Then go to connections then go to advanced and check enable other sync apps.
Post relates to: Treo 800w (Sprint)

Photoshop not importing MOV doc- "The file could not be opened." error

Hello!
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Can you please help me with this error ?
I am trying to adjust the import queue on prod system, but I get this error:
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SLOG:
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STOP TRANSMIT BUFFER ENTR SID g 0000 20110720075809              ADMIN        ulvcp743p
START TRANSMIT BUFFER ENTR SID g      20110720075812              ADMIN        ulvcp743p
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START TRANSMIT BUFFER ENTR SID g      20110720081655              ADMIN        ulvcp743p
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Thanks for your post. It looks as if your computer is not seeing the driver
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version, 8.7.1. You can find this at the following link below.
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Please post back if installing the latest driver does not
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Corby_B

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Jasion,
Maybe a bit beside the question, but it is always recommended here to open/save from/to own hard disk, and to copy from/to networks and removable media. You may be lucky, at least for a while, but it is better to be safe than sorry.
In addition to the (far greater) risk of file corruption, some issues are mentioned here:
http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

Has anyone had the error "The file could not be read due to an error" when selecting ignore or replace? The linked images are in Dropbox if that helps.

I am working on a Mac 10.9.5 with Adobe CS6. My files are locally in Dropbox but once we moved files to network and tried opening the AI - the file would not recognize the original folder location. I tried ignoring the missing images but then I receive the error - The file could not be read due to an error." The same error happens when I try replacing the first missing image. I know the problem lies in the images are linked back to my Dropbox but the AI file doesn't care since it won't let me replace or ignore the image links.

Jasion,
Maybe a bit beside the question, but it is always recommended here to open/save from/to own hard disk, and to copy from/to networks and removable media. You may be lucky, at least for a while, but it is better to be safe than sorry.
In addition to the (far greater) risk of file corruption, some issues are mentioned here:
http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

I just used stellar phoenix mac data recovery and it seemed to work but now my files won't open. Even though they are "jpeg, mov" files the error message is could not be opened. The movie's file format isn't recognized. " Any help or are they corrupted

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Sounds to me like the file is probably corrupt. If you had hard drive corruption or damage, that could easily result in recovered files not being fully intact. If you were trying to recover accidentally deleted files, it's possible they might have been partially overwritten before recovering. There are never any guarantees with file recovery.
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Quick time error "a file could not be found"

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Windows XP

http://discussions.apple.com/thread.jspa?threadID=769732
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Error: File could not be opened.

When managing the following and clicking on "Export To Excel", the following error occurs:
"Error: File could not be opened."
The same error occurs when doing the following:
- Trying to export Control Tables
- Trying to export Import Formats
- Trying to export Import Groups
- Trying to export Logic Accounts
- Trying to export Logic Groups
Does anyone please have any suggestions on how to fix this? The odd thing is that these files are actually created and can be opened fine!
The error log is as follows:
** Begin FDM Runtime Error Log Entry [2012-03-27 14:14:25] **
ERROR:
Code............................................. 3002
Description...................................... File could not be opened.
\\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\Periods99008.xlsx
Procedure........................................ clsAppServer.fFileGetStream
Component........................................ upsAppSv
Version.......................................... 1112
Thread........................................... 14368
IDENTIFICATION:
User............................................. xxxxxxx
Computer Name.................................... xxxxxxx
App Name......................................... xxxxxxx
Client App....................................... WebClient
CONNECTION:
Provider......................................... SQLOLEDB
Data Server...................................... xxxxxxx
Database Name.................................... xxxxxxx
Trusted Connect.................................. False
Connect Status.. Connection Open
GLOBALS:
Location......................................... Sample
Location ID...................................... 748
Location Seg..................................... 2
Category......................................... WLCat
Category ID...................................... 12
Period........................................... Jan - 2012
Period ID........................................ 31/01/2012
POV Local........................................ False
Language......................................... 1033
User Level....................................... 1
All Partitions................................... True
Is Auditor....................................... False
** Begin FDM Runtime Error Log Entry [2012-03-27 14:19:30] **
ERROR:
Code............................................. 3002
Description...................................... File could not be opened.
\\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\ImportGroups43950.xlsx
Procedure........................................ clsAppServer.fFileGetStream
Component........................................ upsAppSv
Version.......................................... 1112
Thread........................................... 11884
IDENTIFICATION:
User............................................. xxxxxxx
Computer Name.................................... xxxxxxx
App Name......................................... xxxxxxx
Client App....................................... WebClient
CONNECTION:
Provider......................................... SQLOLEDB
Data Server...................................... xxxxxxx
Database Name.................................... xxxxxxx
Trusted Connect.................................. False
Connect Status.. Connection Open
GLOBALS:
Location......................................... Sample
Location ID...................................... 748
Location Seg..................................... 2
Category......................................... WLCat
Category ID...................................... 12
Period........................................... Jan - 2012
Period ID........................................ 31/01/2012
POV Local........................................ False
Language......................................... 1033
User Level....................................... 1
All Partitions................................... True
Is Auditor....................................... False
** Begin FDM Runtime Error Log Entry [2012-03-27 14:30:20] **
ERROR:
Code............................................. 3002
Description...................................... File could not be opened.
\\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\ImportFields79048.xlsx
Procedure........................................ clsAppServer.fFileGetStream
Component........................................ upsAppSv
Version.......................................... 1112
Thread........................................... 15604
IDENTIFICATION:
User............................................. xxxxxxx
Computer Name.................................... xxxxxxx
App Name......................................... xxxxxxx
Client App....................................... WebClient
CONNECTION:
Provider......................................... SQLOLEDB
Data Server...................................... xxxxxxx
Database Name.................................... xxxxxxx
Trusted Connect.................................. False
Connect Status.. Connection Open
GLOBALS:
Location......................................... Sample
Location ID...................................... 748
Location Seg..................................... 2
Category......................................... WLCat
Category ID...................................... 12
Period........................................... Jan - 2012
Period ID........................................ 31/01/2012
POV Local........................................ False
Language......................................... 1033
User Level....................................... 1
All Partitions................................... True
Is Auditor....................................... False
** Begin FDM Runtime Error Log Entry [2012-03-27 14:32:51] **
ERROR:
Code............................................. 3002
Description...................................... File could not be opened.
\\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\LogicGroups92995.xlsx
Procedure........................................ clsAppServer.fFileGetStream
Component........................................ upsAppSv
Version.......................................... 1112
Thread........................................... 13052
IDENTIFICATION:
User............................................. xxxxxxx
Computer Name.................................... xxxxxxx
App Name......................................... xxxxxxx
Client App....................................... WebClient
CONNECTION:
Provider......................................... SQLOLEDB
Data Server...................................... xxxxxxx
Database Name.................................... xxxxxxx
Trusted Connect.................................. False
Connect Status.. Connection Open
GLOBALS:
Location......................................... Sample
Location ID...................................... 748
Location Seg..................................... 2
Category......................................... WLCat
Category ID...................................... 12
Period........................................... Jan - 2012
Period ID........................................ 31/01/2012
POV Local........................................ False
Language......................................... 1033
User Level....................................... 1
All Partitions................................... True
Is Auditor....................................... False
** Begin FDM Runtime Error Log Entry [2012-03-27 14:33:05] **
ERROR:
Code............................................. 3002
Description...................................... File could not be opened.
\\xxxxxxx\c$\fdmdata\xxxxxxx\Outbox\ExcelFiles\LogicAccounts70086.xlsx
Procedure........................................ clsAppServer.fFileGetStream
Component........................................ upsAppSv
Version.......................................... 1112
Thread........................................... 15980
IDENTIFICATION:
User............................................. xxxxxxx
Computer Name.................................... xxxxxxx
App Name......................................... xxxxxxx
Client App....................................... WebClient
CONNECTION:
Provider......................................... SQLOLEDB
Data Server...................................... xxxxxxx
Database Name.................................... xxxxxxx
Trusted Connect.................................. False
Connect Status.. Connection Open
GLOBALS:
Location......................................... Sample
Location ID...................................... 748
Location Seg..................................... 2
Category......................................... WLCat
Category ID...................................... 12
Period........................................... Jan - 2012
Period ID........................................ 31/01/2012
POV Local........................................ False
Language......................................... 1033
User Level....................................... 1
All Partitions................................... True
Is Auditor....................................... False

Many thanks for your suggestions.
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- Apparently the FDM service account has privileges to the FDMData\Outbox\ExcelFiles location, but I will double check this...

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System synchronization failed--Protocol Error: Handheld file could not be opened. (4004)

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