System Update 5.0.2 fails to install on Windows 8.1 Preview

I am trying to install System Update 5.0.2 on a W520 running a fresh install on Windows 8.1 Preview. Solution Center is already installed. No other software has been installed on this box, other than standard windows updates.
When I try to install SU5.0.2, I can get to the EULA screen, click on the "I accept ..." toggle, Next button enables, but does nothing when I click it.
Any suggestions on how to SU5.0.2 to complete?
Thanks.
Tom
Here are the last lines in the tvsuSetup.log file after I try to press next, but before I cancel the install.
Action ended 10:23:37: CostFinalize. Return value 1.
MSI (c) (9C:3C) [10:23:37:709]: Doing action: MigrateFeatureStates
Action 10:23:37: MigrateFeatureStates. Migrating feature states from related applications
Action start 10:23:37: MigrateFeatureStates.
Action ended 10:23:37: MigrateFeatureStates. Return value 0.
MSI (c) (9C:3C) [10:23:37:709]: Skipping action: PatchWelcome (condition is false)
MSI (c) (9C:3C) [10:23:37:709]: Doing action: InstallWelcome
Action 10:23:37: InstallWelcome.
Action start 10:23:37: InstallWelcome.
MSI (c) (9C:3C) [10:23:37:709]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'InstallWelcome'
Solved!
Go to Solution.

So first of all you solution.
open Command Controll (CMD) (i would recommend in administator mode)
navigate to the folder where you saved your "systemupdate.exe"
type systemupdate502-06-26-2013.exe /s /a /v"/qn"
(this will install System Update silent. For more inforamtion about that you should visit the microsoft support)
Now wait a bit (depends on how fast your maschine is)
Now open Metro, press this new little "down arow" and there you must find your installed systemupdate
So and now a few words more:
I had this same Problem on a Leaked Final Windows 8.1 version. This means when in October Win8.1 will offical realease, Systemupdate will not work. I think lenovo should go back to his roots and provide the best support they could instead of blocking all work to Windwos 8.1 Threads. I know many people that buy your Laptops only because of the good support.

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System update 5.06.0024 failed

I execueted System Update V5.06.0024 on Windows 7 Professional, clicked the Next button, then the message "An error occurred in the package download procedure." in Japanese when the Lenovo Help Center (1 of 1) was procedured.
The log is as follows:
Info   2015-01-27 , 10:33:23
   at Tvsu.Engine.Task.Task.Start()
   Message: Executing the PostProcess HelpCenterQuestProcess
Severe   2015-01-27 , 10:33:23
   at Tvsu.Engine.Task.Task.StartExecution()
   Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info   2015-01-27 , 10:33:23
   at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
   Message: Setting FAILED status.
Info   2015-01-27 , 10:33:23
   at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
   Message: Error while downloading packages.
   Exception:
       Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
       Type: Tvt.FileDownloader.DownloadException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsukernel.Logic.ProgressThread.InitSearch()
Info   2015-01-27 , 10:33:23
   at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
   Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info   2015-01-27 , 10:33:25
   at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
   Message: RC eGatherer: 0
Info   2015-01-27 , 10:33:34
   at Tvsukernel.Logic.GUIController.BackToMain()
   Message: Setting Welcome screen...
Info   2015-01-27 , 10:33:34
   at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
   Message: Loading Welcome screen on Action pane.
What shall I do ?

Thank you for your rapid reply.
My machine type and model number is Thinkcenter E73 10AU009WJP.
This is a new machine. I have already execueted Microsoft Update.
No antivirus software is not yet installed.
No versions, preinstalled version and downloaded version 5.06 run successsfully.
Version 5.06 fails every run.
I checked the reliabilty reports, but I didn't discover anything about System Update.
I don't want to use any file sharing software in order to send the logs. What shall I do ?
I paste the TvsuCommandLauncher.log and only as follows:
Severe   2015-01-28 , 12:01:22
   Message: Digital signature validation failed! :C:\Program Files\Lenovo\System Update\egather\ia.exe
Info   2015-01-28 , 12:01:22
   Message: The current user is a Vista Administrator, the request will be handled by suservice -System context-
Info   2015-01-28 , 12:01:25
   Message: Command execution duration was: 274 Miliseconds
The service.log is as follows:
Info   2015-01-28 , 12:01:23
   Message: /execute ia.exe /arguments -filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory "C:\Program Files\Lenovo\System Update\egather\" /type COMMAND /timeout 300000
Info   2015-01-28 , 12:01:23
   Message: "C:\Program Files\Lenovo\System Update\egather\"
ia.exe
-filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid
COMMAND
Info   2015-01-28 , 12:01:23
   Message: Directory 1: C:\Program Files\Lenovo\System Update\egather\
Info   2015-01-28 , 12:01:23
   Message: If directory 1 exists: C:\Program Files\Lenovo\System Update\egather\
Info   2015-01-28 , 12:01:23
   Message: The parameters directory and command stay as follows:
command: ia.exe
directory: C:\Program Files\Lenovo\System Update\egather\
Info   2015-01-28 , 12:01:23
   Message: Type hidden
Info   2015-01-28 , 12:01:23
   Message: C:\Program Files\Lenovo\System Update\egather\ ia.exe -filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid COMMAND 300000
Info   2015-01-28 , 12:01:23
   Message: Hidden
Info   2015-01-28 , 12:01:25
   Message: 0
Some of the tvsu_150128120117.log is as follows:
[Lenovo System Update build: 2014-11-04 5.06.0024]   2015/01/28 12:01:17
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
   Message: Debug Log: Init method:GET
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log: doDownloadByHttps InterExcpetion content stringystem.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Net.TlsStream.CallProcessAuthentication(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async) uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_13_00.xml
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion StackTrace:    at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Net.TlsStream.CallProcessAuthentication(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion message: The remote certificate is invalid according to the validation procedure.
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion Source: System
Severe   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: Debug Log doDownloadByHttps webException message:The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
Info   2015-01-28 , 12:01:21
   at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_13_00.xml
   Status set to FAILED
   Exception:
       Message: Error at DirectFileDownloader when validating certificates, or a secure channel cannot be established.
       Type: Tvt.FileDownloader.CertificateValidationException
           at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
   at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Severe   2015-01-28 , 12:01:21
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
   Message: An exception ocurred while downloading the UDF file, the Hello process will continue.
   Exception:
       Message: Failed to connect to SUPPORTCENTER Repository.
       Type: Tvt.FileDownloader.ConnectException
           at Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
   at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Info   2015-01-28 , 12:01:21
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: UDF download status is -> Failed
Severe   2015-01-28 , 12:01:21
   at Tvsu.Engine.Process.HelloProcess.Start()
   Message: Could't connect to the HelloServer, no UDF file was downloaded
Info   2015-01-28 , 12:01:21
   at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
   Message: Running egather minimal.....
Info   2015-01-28 , 12:01:21
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: /execute ia.exe /arguments -filename$C:\Program Files\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files\Lenovo\System Update\egather\$ /type COMMAND /securitycode a0d844b92f93538b51c98c1cd301a63c2ba4818b /timeout 300000
Info   2015-01-28 , 12:01:21
   at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
   Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe

Lenovo System Update 5.0.3 failes to download packages

Hello,
SU shows an error dialog saying "An error occurred while downloading packages.".
I reinstalled SU and Solution Center and updated BIOS. But it still does not work...
I checked several posts in this community.
System Update fails to download updates
Lenovo System Update 5.03 on T430u doesn't report software updates
And I knew that tvsu_log_xxx.txt has important information for debugging.
It turned out that SU failed to download "HelloLevel_9_08_00.xml" for the following reason.
"An error ocurred while setting the digital certificates for this download"
What is this? Do the digital certificates mean SSL certificate?
Anyone know how to solve this?
Regards,
Yusuke Yamasaki
systeminfo
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Manufacturer: LENOVO
System Model: 20ANCTO1WW
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14
tvsu_log_140219182345.txt
[Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45
Info 2014-02-19 , 06:23:45
場所 Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2014-02-19 , 06:23:45
場所 Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2014-02-19 , 06:23:46
場所 Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: JP
The default language is: JP
The OS language is: JP
The language loaded type is: OS
Severe 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.18444
Info 2014-02-19 , 06:23:46
場所 Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2014-02-19 , 06:23:50
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_08_00
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:50
場所 Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2014-02-19 , 06:23:50
場所 Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: An error ocurred while setting the digital certificates for this download
Exception:
Message: 'System.Net.ServicePointManager' のタイプ初期化子が例外をスローしました。
Type: System.TypeInitializationException
場所 System.Net.ServicePointManager.set_CertificatePolicy(ICertificatePolicy value)
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Status set to FAILED
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Message: Some error occurred in download module :
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): JP
MTM: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Severe 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 System.Configuration.ConfigurationManager.PrepareConfigSystem()
場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
場所 System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
場所 System.Net.Configuration.WebRequestModulesSectionInternal.GetSection()
場所 System.Net.WebRequest.get_PrefixList()
場所 System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
場所 System.Net.WebRequest.Create(String requestUriString)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.IfModifiedSince(String url, DateTime dtSince, DateTime& dtActual)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting DONE status.
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception is種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.Start()
場所 Tvsu.Engine.Task.Task.StartExecution()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.StartExecution()
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:58
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:24:02
場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
Message: Context Help will be displayed.
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2014-02-19 , 06:24:09
場所 Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2014-02-19 , 06:24:09
場所 Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
Solved!
Go to Solution.

I'm having a similar problem with 5.0.5. Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there. Errors below in the log.
If I look at the XML file mentioned below, it's zero-length (empty).
Severe 2014-04-01 , 05:43:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2014-04-01 , 05:43:17
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Index and length must refer to a location within the string.
Parameter name: length
Type: System.ArgumentOutOfRangeException
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Severe 2014-04-01 , 05:43:18
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while downloading packages. >

Thinkvantage System Update Hot fix 1 did not install (v 1)

hi
This patch is pending on my thinkvantage system update software but it repeately fails to install,( I have even reinstalled Thinkvantage update software as well). Can some one please let me know of a workaround or a manual way to install the patch or even get the patch from the Lenovo site.
I have vantage system update Version: 3.14.0024 and Build date: 2009-6-12 on XP SP3.

Same issue for me (T41, Win XP SP3), Hotfix for System Update does not install.
I assume this hotfix should fix the issue that system update offers to install a hotkey package with a lower version number than the actual one installed ...
Best regards, Max

HT201366 Security Update 2013-003 keeps failing to install - 'Unexpected Error occurred' - and now my MacBook Pro is running extremely slowly?

I have repeatedly tried to update the software 'Security Update 2013-003' on my MacBook Pro OS X Version 10.7.5 but it keeps failing to install, stating that 'an Unexpected Error Occurred'.
Since the update failed the first time, my MacBook Pro has been running extremely slowly and failing to open basic apps like Mail and Safari at times.
All other updates have been successful apart from this one. I have made sure that my MacBook isn't full (emptied Trash etc) but it still runs really slowly at times so I think it's linked with the Security Update failure.
Please help!
*I have tried installing the update from Support Downloads but it says there isn't space on Macintosh to install it. There is 190 GB of free space on that disk so I don't understand that at all.
LION system.

I have tried and it downloads successfully but when I install it, it comes up with this:

Think Vantage System Update 4.0 Missing History of Installed Updates

When I did a clean install of Win7 on a new Lenovo 160Gb HDD, I downloaded TVSU 4.0 and proceeded
to download all applicable Lenovo Win 7 updates. I also downloaded all the necessary Microsoft updates
as well.
When I go to review my installation history of installed updates from Lenovo the page is blank and shows none of the updates I have installed.
I redownloaded TVSU 4.0 and did a repair. Still no installation history.
Another puzzler is that the red up and down arrows in a circle Lenovo system update logo shortcut on my desktop has been replaced with a generic Windows shortcut logo which is still labeled system update.
Any suggestions?
Thanks,
Altoid666
T530,Core i7-3820QM,16GB Ram, Intel 530 SSD 240GB, Blutooth 4.0,Ultimate-N 6300, 15.6 FHD, Nvidia NVS 5400M., All software current.,
Windows 7 Ultimate x64 , SP1. Office 2013 Professional

What happens with me is that I get the history of what's installed/downloads, only nothing shows on the Start Menu in Win 7. No ThinkVantage group, nothing.
Ideas?
Presently with an X201 and a T500/T410 combo
I've owned everything from a 701c up to present which equal a ton of ThinkPads

Geolocation update returns an error: "Failed to install Geolocation Update. Please contact Sourcefire support."

An attempt to install a version of the Geolocation Database (GeoDB) that is already installed returns the following error:
Failed to install Geolocation Update. Please contact Sourcefire support.

This issue is fixed in Sourcefire software version 5.3. If you are experiencing this issue, please update the software version of your Sourcefire appliances to 5.3 or greater to resolve this issue.

Update 9.1.3 failed to install

Hi all,
First time on this site so i hope ive done this right.
Ive downloaded the latest update but when i try to install it i get a message almost stright away saying CPSID_49522 failed to install.
What am i doing wrong?
Regards

Here's the trick. first you must download 9,1,1 then update to 9.1.2 then update to 9.1.3. Then you still must go into explorer and find acrdr 9,0 (I think that's the name of the file) and manually remove it. If you go to secunia.com and download their free personal security advisor it explains it in greater detail, plus it's one of the best utilities on the web and did I mention, it's free? I promise this will work.

AppleTV software updates are downloading but fail to install. Help

New Samsung Smart TV and Home Theatre system. Also purchased new AppleTV.
When I go to AppleTV I get a message that new Software is available to download. When I agree it takes a while but when completed I get a message that the software has failed to install. Try again, but that never works either.

May need to restore via iTunes
http://support.apple.com/kb/ht4367

Kb2920189 fails to install on Windows 2012 R2 Essentials

Hello,
I have a 2012 R2 Essentials server that fails to install the UEFI KB2920189 update. All other updates installed fine. It's running two disks, one has 8.1 the other has 2012 R2 Esssentials in dual boot mode. No VM. I have heard reports
of successful installs of this kb2920189 update that basically bricks the OS on reboot. I would like to avoid this. The error code during the failed installation is 800F0922.
Thanks

Hi,
Based on your description, I understand that you failed to install KB2920189 with error 800F0922.
Please refer to following operations and check if can help you to solve this issue.
Refer to the KB (KB947821), and use the inbox Deployment Image Servicing and Management (DISM) tool. Then install
this update again.
Please
reset Windows Update components and monitor the result.
Please perform a
clean boot and check if you can install this update successfully.
If this issue still persists, please navigate to: %windir%\Windowsupdate.log and check the log file if can
find some more clues.
For more details, please refer to the following KB.
How to read the Windowsupdate.log file
Hope this helps.
Best regards,
Justin Gu

Another Failed CS5 Install in Windows 7

I have seen many users post similar problems as mine. The StartSrvice fails then the certain values aren't set in the database that lead to fatal SQL errors. The thing is CS5 had been installed and running on this same machine before. I simply had to replace a drive that died. I used the Acer replacement disks to install Windows and then installed CS5. Now, with the same set up, the install fails. s
The fatal errors involve the failure of the installer to create the database begining with ArkServiceControl;SERVICE. I ran PC Doctor on the drive...in fact on the whole system and everything passed. Given that so many people have this problem it has to be the installer...at least the 64 bit installer although as I said, I installed and ran this prior to the drive going bad. That was a 1.5 TB WD drive abd this is a Seagate 1.0 TB drive.
I have installed this first with all background applications on and after uninstalling it, installed it with background apps off. I also tried disabling all non Microsoft services. (Just in casr there was a program or service that was stepping on the install process)
This is crazy and I have tried everything I can think of. Has anyone solved this issue? What does Adobe have to say about all of the problems users have had with the 64 bit installer? I have this expensive program but can't use it and I have a lot of editing to do.
EDIT: Actually even with the rrors including the FATAL ones, Photoshop opens. To me a fatal error means the install ends without completing. What effect do these error have on the performance or the capanilities of PS?
I am running Win 7 64 bit on an Acer 3450 with 6GB RAM)
This is the error log:
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 12 fatal error(s), 14 error(s), 5 warning(s)
WARNING: 1 ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0
WARNING: TotalSize property not set in data base
WARNING: TotalSize property not set in data base
WARNING: TotalSize property not set in data base
WARNING: TotalSize property not set in data base
ERROR: Cannot open data base file D:\Adobe CS5\payloads\AdobeFontsRecommended-mul\Install.db
ERROR: Cannot fetch entries from Assets table
ERROR: Cannot open data base file D:\Adobe CS5\payloads\AdobeFontsRecommended-mul\Install.db
ERROR: Cannot fetch entries from Assets table
ERROR: Cannot open data base file D:\Adobe CS5\payloads\AdobeFontsRecommended_x64-mul\Install.db
ERROR: Cannot fetch entries from Assets table
ERROR: Cannot open data base file D:\Adobe CS5\payloads\AdobeFontsRecommended_x64-mul\Install.db
ERROR: Cannot fetch entries from Assets table
ERROR: The following payload errors were found during install:
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
FATAL ERROR: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (21) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (21) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (21) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (21) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (21) disk I/O error
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{CBDD7465-CE11-4A58-9497-C370B65923F1}' from zip file 'D:\Adobe CS5\payloads\AdobeFontsRequired-mul\Assets2_1.zip'. Error 23 Data error (cyclic redundancy check).
FATAL ERROR: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (21) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (21) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (21) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (21) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (21) disk I/O error
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{7F9C94CD-0BAC-4F8F-8990-6A5886F4D550}' from zip file 'D:\Adobe CS5\payloads\AdobeFontsRequired_x64-mul\Assets2_1.zip'. Error 23 Data error (cyclic redundancy check).
Message was edited by: randyd42

The original install was on a newly created Windows system so there wasn't anything to uninstall. Then I ran the MSFixIt that reported no problems. The uninstall from when I did have the failed CS5 install cleaned everything out. My system is working. I installed my NIK software and it's seems fine. I don't know what functionality I am missing because of the install errors.
Hopefully someone will know!
Thanks!
Randy

USB Console (Serial) Driver fails to install on Windows 8.1 x64

The USB console cable driver v3.1 will not install on Windows 8.1 x64. Had a similar problem with Windows 7 x64 but this was fixed using Greg's (greggar25) excellent step-by-step procedure (see post: https://supportforums.cisco.com/discussion/11492306/usb-console-driver-install-failing).
I am using the driver from this link: http://software.cisco.com/download/release.html?mdfid=282774228&flowid=7442&softwareid=282855122&release=3.1&relind=AVAILABLE&rellifecycle=&reltype=latest
I followed the same procedures I did for Windows 7 and the install goes without a hitch. Reboot and connect the USB cable, opened Device Manager and now I have a COM Port randomly appearing and disappearing with its number incrementing well above 1,000.
A few times while it appeared for a few seconds, I was able to right click on the properties, update the driver and chose Cisco Serial and it settled down but it did not assign a COM port. Then a few seconds later, it starts the disappearing/reappearing thing again.
Anyone have luck getting this to work with Windows 8.1 x64?

Hi,
open Device Manager by simply typing the words on the Windows 8.1 Start Screen. The Search Charm opens and click Device Manager in the displayed list.
In Device Manager a new hardware category, CiscoUsbConsoleWindowsDriver, is displayed. It has two components: the Cisco Bus enumerator and the Cisco USB to Serial adapter. Expanding the Ports hardware category shows a new Cisco Serial port.
or
Look into below
https://supportforums.cisco.com/discussion/11492306/usb-console-driver-install-failing
1) Install the usb console driver\windows 64\setup(x64)
2) Follow the wizard and accept the defaults
3) Restart the computer (the installer usually says it needs a restart)
4) After restarting the computer, plug in the usb cable
5) The computer should say installing Device driver software and fail at the Cisco Virtual Comm Port00
6) Click the Windows button, right click computer, manage
7) Under Computer Management, Click Device Management
8) Go to Ports (COM & LPT)
9) You should see the Cisco Virtual Comm Port00 with a Yellow Exclamation point on it
10) Right Click on the Cisco Virtual Comm Port00 and select Properties
11) Click the Driver Tab
12) Click Update Driver
13) Select Browse my computer for driver software
14) Select Let me pick from a list of device drivers on my computer
15) Choose the Cisco Serial Driver
16) Device Driver is installed successfully, take note of the com port it is using and enjoy.
HTH
Sandy

System Update 5.0.2 fails to install on Windows 8.1 Preview

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