System update 5.06.0024 failed
I execueted System Update V5.06.0024 on Windows 7 Professional, clicked the Next button, then the message "An error occurred in the package download procedure." in Japanese when the Lenovo Help Center (1 of 1) was procedured.
The log is as follows:
Info 2015-01-27 , 10:33:23
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2015-01-27 , 10:33:23
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2015-01-27 , 10:33:23
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2015-01-27 , 10:33:23
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2015-01-27 , 10:33:23
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info 2015-01-27 , 10:33:25
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2015-01-27 , 10:33:34
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-01-27 , 10:33:34
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
What shall I do ?
Thank you for your rapid reply.
My machine type and model number is Thinkcenter E73 10AU009WJP.
This is a new machine. I have already execueted Microsoft Update.
No antivirus software is not yet installed.
No versions, preinstalled version and downloaded version 5.06 run successsfully.
Version 5.06 fails every run.
I checked the reliabilty reports, but I didn't discover anything about System Update.
I don't want to use any file sharing software in order to send the logs. What shall I do ?
I paste the TvsuCommandLauncher.log and only as follows:
Severe 2015-01-28 , 12:01:22
Message: Digital signature validation failed! :C:\Program Files\Lenovo\System Update\egather\ia.exe
Info 2015-01-28 , 12:01:22
Message: The current user is a Vista Administrator, the request will be handled by suservice -System context-
Info 2015-01-28 , 12:01:25
Message: Command execution duration was: 274 Miliseconds
The service.log is as follows:
Info 2015-01-28 , 12:01:23
Message: /execute ia.exe /arguments -filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory "C:\Program Files\Lenovo\System Update\egather\" /type COMMAND /timeout 300000
Info 2015-01-28 , 12:01:23
Message: "C:\Program Files\Lenovo\System Update\egather\"
ia.exe
-filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid
COMMAND
Info 2015-01-28 , 12:01:23
Message: Directory 1: C:\Program Files\Lenovo\System Update\egather\
Info 2015-01-28 , 12:01:23
Message: If directory 1 exists: C:\Program Files\Lenovo\System Update\egather\
Info 2015-01-28 , 12:01:23
Message: The parameters directory and command stay as follows:
command: ia.exe
directory: C:\Program Files\Lenovo\System Update\egather\
Info 2015-01-28 , 12:01:23
Message: Type hidden
Info 2015-01-28 , 12:01:23
Message: C:\Program Files\Lenovo\System Update\egather\ ia.exe -filename"C:\Program Files\Lenovo\System Update\egather\sysreco" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid COMMAND 300000
Info 2015-01-28 , 12:01:23
Message: Hidden
Info 2015-01-28 , 12:01:25
Message: 0
Some of the tvsu_150128120117.log is as follows:
[Lenovo System Update build: 2014-11-04 5.06.0024] 2015/01/28 12:01:17
Severe 2015-01-28 , 12:01:21
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Severe 2015-01-28 , 12:01:21
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log: doDownloadByHttps InterExcpetion content stringystem.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Net.TlsStream.CallProcessAuthentication(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.ConnectStream.WriteHeaders(Boolean async) uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_13_00.xml
Severe 2015-01-28 , 12:01:21
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion StackTrace: at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Net.TlsStream.CallProcessAuthentication(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.ConnectStream.WriteHeaders(Boolean async)
Severe 2015-01-28 , 12:01:21
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion message: The remote certificate is invalid according to the validation procedure.
Severe 2015-01-28 , 12:01:21
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log: doDownloadByHttps InterExcpetion is not WebExcpetion Source: System
Severe 2015-01-28 , 12:01:21
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log doDownloadByHttps webException message:The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
Info 2015-01-28 , 12:01:21
at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_13_00.xml
Status set to FAILED
Exception:
Message: Error at DirectFileDownloader when validating certificates, or a secure channel cannot be established.
Type: Tvt.FileDownloader.CertificateValidationException
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Severe 2015-01-28 , 12:01:21
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: An exception ocurred while downloading the UDF file, the Hello process will continue.
Exception:
Message: Failed to connect to SUPPORTCENTER Repository.
Type: Tvt.FileDownloader.ConnectException
at Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Info 2015-01-28 , 12:01:21
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2015-01-28 , 12:01:21
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2015-01-28 , 12:01:21
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2015-01-28 , 12:01:21
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename$C:\Program Files\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files\Lenovo\System Update\egather\$ /type COMMAND /securitycode a0d844b92f93538b51c98c1cd301a63c2ba4818b /timeout 300000
Info 2015-01-28 , 12:01:21
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
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systeminfo
OS Name: Microsoft Windows 7 Professional
OS Version: 6.1.7601 Service Pack 1 Build 7601
System Manufacturer: LENOVO
System Model: 20ANCTO1WW
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2701 Mhz
BIOS Version: LENOVO GLET65WW (2.19 ), 2014/01/14
tvsu_log_140219182345.txt
[Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45
Info 2014-02-19 , 06:23:45
場所 Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2014-02-19 , 06:23:45
場所 Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2014-02-19 , 06:23:46
場所 Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: JP
The default language is: JP
The OS language is: JP
The language loaded type is: OS
Severe 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.18444
Info 2014-02-19 , 06:23:46
場所 Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2014-02-19 , 06:23:46
場所 Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:46
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2014-02-19 , 06:23:50
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_08_00
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
Info 2014-02-19 , 06:23:50
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:50
場所 Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2014-02-19 , 06:23:50
場所 Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: An error ocurred while setting the digital certificates for this download
Exception:
Message: 'System.Net.ServicePointManager' のタイプ初期化子が例外をスローしました。
Type: System.TypeInitializationException
場所 System.Net.ServicePointManager.set_CertificatePolicy(ICertificatePolicy value)
場所 Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
Status set to FAILED
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Message: Some error occurred in download module :
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
場所 Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
Info 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2014-02-19 , 06:23:50
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:50
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): JP
MTM: 20ANCTO1WW
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties
Info 2014-02-19 , 06:23:51
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....
Info 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2014-02-19 , 06:23:51
場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Severe 2014-02-19 , 06:23:51
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: 構成システムを初期化できませんでした。
Type: System.Configuration.ConfigurationErrorsException
場所 System.Configuration.ConfigurationManager.PrepareConfigSystem()
場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
場所 System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
場所 System.Net.Configuration.WebRequestModulesSectionInternal.GetSection()
場所 System.Net.WebRequest.get_PrefixList()
場所 System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
場所 System.Net.WebRequest.Create(String requestUriString)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.IfModifiedSince(String url, DateTime dtSince, DateTime& dtActual)
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting DONE status.
Info 2014-02-19 , 06:23:51
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2014-02-19 , 06:23:52
場所 Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception is種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.Start()
場所 Tvsu.Engine.Task.Task.StartExecution()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
Type: Tvt.FileDownloader.DownloadException
場所 Tvsu.Engine.Task.Task.StartExecution()
場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
場所 Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-02-19 , 06:23:52
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2014-02-19 , 06:23:58
場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2014-02-19 , 06:23:58
場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2014-02-19 , 06:24:02
場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
Message: Context Help will be displayed.
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2014-02-19 , 06:24:08
場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2014-02-19 , 06:24:09
場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2014-02-19 , 06:24:09
場所 Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2014-02-19 , 06:24:09
場所 Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2014-02-19 , 06:24:09
場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
Solved!
Go to Solution.I'm having a similar problem with 5.0.5. Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there. Errors below in the log.
If I look at the XML file mentioned below, it's zero-length (empty).
Severe 2014-04-01 , 05:43:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2014-04-01 , 05:43:17
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Index and length must refer to a location within the string.
Parameter name: length
Type: System.ArgumentOutOfRangeException
at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Severe 2014-04-01 , 05:43:18
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2014-04-01 , 05:43:18
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while downloading packages. > -
System Update 3.14 install fails on action: SetVendorValue
Hi, folks:
I'm attempting to install System Update 3.14 for the first time on a 2004-vintage ThinkPad T42 type 2379-DXU. The immediate failure appears to be that the action "SetVendorValue" fails. I'm not sure what the underlying cause is. The installation terminates with an alert that installation failed and the system is unchanged; but in fact the System Update application is installed and there's an icon in my Start menu. When I try to run System Update, it displays an error message in front of the splash screen and quits.
Details and log excerpts below. Can anyone figure out why the install is failing? How can I get the install to succeed and the System Update app to run successfully? Thanks in advance for any ideas.
In the meantime, I'm going to try downloading individual drivers manually, to solve my underlying problem. But I'd sure like to have System Update on my side in the future.
--Jim DeLaHunt, Vancouver, Canada
Details* run the installer "systemupdate314-2008-5-15.exe".
* installation proceeds through several steps. Shortly after the "Writing vendor value" status message appears, the installation fails with an error alert saying that that installer cannot complete and the system is unchanged.
* in fact, there is now a c:\Program Files\Lenovo\System Update\ folder, and a System Update icon under Start menu -> All Programs -> ThinkVantage -> System Update.
* clicking the System Update icon in the start menu causes the program to launch and fail. The splash screen appears, then an alert "System Update could not start properly [OK]". Clicking [OK] causes the program to exit.
Log exceprts:
The apparently relevant bit of the install log C:\Documents and Settings\<user>\Local Settings\Temp\tvsuSetup.log reads,
.... [front 90% of log omitted] ...
Action 22:35:32: reloadsched.exe. reloadsched.exe
MSI (s) (14:B8) [22:35:32:402]: Executing op: CustomActionSchedule(Action=reloadsched.exe,ActionType=1122,,Target=C:\Program Files\Common Files\Lenovo\Scheduler\reloadsched.exe,)
MSI (s) (14:B8) [22:35:32:432]: Note: 1: 1721 2: reloadsched.exe 3: 4: C:\Program Files\Common Files\Lenovo\Scheduler\reloadsched.exe
Info 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: reloadsched.exe, location: , command: C:\Program Files\Common Files\Lenovo\Scheduler\reloadsched.exe
MSI (s) (14:B8) [22:35:32:432]: Executing op: ActionStart(Name=InstallFinalize,,)
Action 22:35:32: InstallFinalize.
MSI (s) (14:B8) [22:35:32:432]: Executing op: CleanupTempFiles(TempFiles=C:\WINDOWS\Installer\11f23a.mst)
MSI (s) (14:B8) [22:35:32:432]: Scheduling file 'C:\WINDOWS\Installer\11f23a.mst' for deletion during post-install cleanup (not post-reboot).
MSI (s) (14:B8) [22:35:32:432]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=43819590)
MSI (s) (14:B8) [22:35:32:682]: User policy value 'DisableRollback' is 0
MSI (s) (14:B8) [22:35:32:682]: Machine policy value 'DisableRollback' is 0
Action 22:35:32: RollbackCleanup. Removing backup files
RollbackCleanup: File: C:\Config.Msi\11f23e.rbf
MSI (s) (14:B8) [22:35:32:702]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 103, llSequenceNumber: 402, szDescription: "".
MSI (s) (14:B8) [22:35:32:702]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
MSI (s) (14:B8) [22:35:32:702]: Unlocking Server
MSI (s) (14:B8) [22:35:32:702]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 22:35:32: InstallFinalize. Return value 1.
MSI (s) (14:B8) [22:35:32:702]: Doing action: SetVendorValue
Action 22:35:32: SetVendorValue. SetVendorValue
Action start 22:35:32: SetVendorValue.
MSI (s) (14:34) [22:35:32:713]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI25.tmp, Entrypoint: SetVendorValue
6/29/2008 22:35:32 DualSkins set to 0
6/29/2008 22:35:32 szValue set to THINK
6/29/2008 22:35:32 Unable to set key value: Vendor
Action ended 22:35:32: SetVendorValue. Return value 3.
Action ended 22:35:32: INSTALL. Return value 3.
... [snip]...
MSI (s) (14:B8) [22:35:32:953]: Attempting to delete file C:\WINDOWS\Installer\11f23a.mst
MSI (s) (14:B8) [22:35:32:953]: Unable to delete the file. LastError = 32
MSI (s) (14:B8) [22:35:32:963]: MainEngineThread is returning 1603
MSI (s) (14:04) [22:35:32:963]: Destroying RemoteAPI object.
MSI (s) (14:68) [22:35:32:963]: Custom Action Manager thread ending.
MSI (c) (E8:10) [22:35:32:973]: Back from server. Return value: 1603
MSI (c) (E8:10) [22:35:32:973]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E8:10) [22:35:32:973]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 22:35:32: ExecuteAction. Return value 3.
MSI (c) (E8:10) [22:35:32:973]: Doing action: SetupCompleteError
Action 22:35:32: SetupCompleteError.
Action start 22:35:32: SetupCompleteError.
Action 22:35:32: SetupCompleteError. Dialog created
MSI (c) (E8:18) [22:35:40:544]: Doing action: ISSetupFilesCleanup
Action 22:35:40: ISSetupFilesCleanup.
Action start 22:35:40: ISSetupFilesCleanup.
MSI (c) (E8:AC) [22:35:40:544]: Invoking remote custom action. DLL: C:\DOCUME~1\JIMDEL~1\LOCALS~1\Temp\MSI26.tmp, Entrypoint: SFCleanupEx
Action ended 22:35:40: ISSetupFilesCleanup. Return value 1.
Action ended 22:35:40: SetupCompleteError. Return value 2.
Action ended 22:35:40: INSTALL. Return value 3.
... [snip] ....
=== Logging stopped: 6/29/2008 22:35:41 ===
MSI (c) (E8:10) [22:35:41:175]: Note: 1: 1708
MSI (c) (E8:10) [22:35:41:175]: Product: System Update -- Installation operation failed.
MSI (c) (E8:10) [22:35:41:195]: Attempting to delete file C:\DOCUME~1\JIMDEL~1\LOCALS~1\Temp\11ce5a.mst
MSI (c) (E8:10) [22:35:41:195]: Unable to delete the file. LastError = 32
MSI (c) (E8:10) [22:35:41:195]: Grabbed execution mutex.
MSI (c) (E8:10) [22:35:41:195]: Cleaning up uninstalled install packages, if any exist
MSI (c) (E8:10) [22:35:41:205]: MainEngineThread is returning 1603
=== Verbose logging stopped: 6/29/2008 22:35:41 ===
The log from the failed startup of TVSU at
C:\Program Files\Lenovo\System Update\logs\tvsu_log_080629230655.txt
reads:
[ThinkVantage System Update build: 2008-5-15 3.14.0008] 6/29/2008 11:06:55 PM
Severe 2008-06-29 , 11:06:55
at Tvsu.Util.RegistryUtil.Execute(String[] args)
Message: Error occurred in registry operation, error message: Access to the registry key 'HKEY_LOCAL_MACHINE\Software\Lenovo\System Update' is denied.
Severe 2008-06-29 , 11:06:55
at Tvsu.Util.RegistryUtil.Execute(String[] args)
Message: Error occurred in registry operation, error message: Access to the registry key 'HKEY_LOCAL_MACHINE\Software\Lenovo\System Update\Preferences\UCSettings\RunTime' is denied.
Severe 2008-06-29 , 11:06:55
at Tvsu.Gui.GUIManager.StartGUI()
Message: Exception not expected was received.System.NullReferenceException: Object reference not set to an instance of an object.
at Tvsu.Environment.EnvironmentManager..ctor()
at Tvsu.Environment.EnvironmentManager.get_Instance()
at Tvsu.Gui.GUIManager.InitializeGUI()
at Tvsu.Gui.GUIManager.StartGUI()
Severe 2008-06-29 , 11:06:55
at Tvsu.Gui.FlowScreens.Messages.SetButtons(Int32 formwidth)
Message: No Nls object was found, using hardcoded 'OK'
Exception:
Message: Object reference not set to an instance of an object.
Type: System.NullReferenceException
at Tvsu.Gui.FlowScreens.Messages.SetButtons(Int32 formwidth)
Info 2008-06-29 , 11:06:55
at Tvsu.Gui.FlowScreens.Messages.ShowStaticMessage(String message, String title, String mastheadtext, MessageType t, Boolean check)
Message: Showing ERROR Message: < System Update could not start properly. >
[End of details]Well, the problem is solved, and System Update is installed and working.
The root cause of the problem appeared to be that the registry directory HKEY_LOCAL_MACHINE\SOFTWARE no longer extended "full control" permission to the Administrators user group on my machine. We fixed this by using regedit:
Start... Run... regedit....
select directory HKEY_LOCAL_MACHINE\SOFTWARE, right-click, Permissions...,
press Add... button
enter SYSNAME\Administrators in the text area (SYSNAME is a placeholder for my actual machine name)
OK... OK...
Quit regedit
We diagnosed the problem with the help of IT support from our employer. The problem was blocking installation of new anti-virus software. We had just removed old anti-virus and "internet security" software. Hmm, I wonder if the old security software removed this permission setting as a parting gift.
Hope this is helpful for others who encounter the same symptoms. -
System Update 5.0.2 fails to install on Windows 8.1 Preview
I am trying to install System Update 5.0.2 on a W520 running a fresh install on Windows 8.1 Preview. Solution Center is already installed. No other software has been installed on this box, other than standard windows updates.
When I try to install SU5.0.2, I can get to the EULA screen, click on the "I accept ..." toggle, Next button enables, but does nothing when I click it.
Any suggestions on how to SU5.0.2 to complete?
Thanks.
Tom
Here are the last lines in the tvsuSetup.log file after I try to press next, but before I cancel the install.
Action ended 10:23:37: CostFinalize. Return value 1.
MSI (c) (9C:3C) [10:23:37:709]: Doing action: MigrateFeatureStates
Action 10:23:37: MigrateFeatureStates. Migrating feature states from related applications
Action start 10:23:37: MigrateFeatureStates.
Action ended 10:23:37: MigrateFeatureStates. Return value 0.
MSI (c) (9C:3C) [10:23:37:709]: Skipping action: PatchWelcome (condition is false)
MSI (c) (9C:3C) [10:23:37:709]: Doing action: InstallWelcome
Action 10:23:37: InstallWelcome.
Action start 10:23:37: InstallWelcome.
MSI (c) (9C:3C) [10:23:37:709]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'InstallWelcome'
Solved!
Go to Solution.So first of all you solution.
open Command Controll (CMD) (i would recommend in administator mode)
navigate to the folder where you saved your "systemupdate.exe"
type systemupdate502-06-26-2013.exe /s /a /v"/qn"
(this will install System Update silent. For more inforamtion about that you should visit the microsoft support)
Now wait a bit (depends on how fast your maschine is)
Now open Metro, press this new little "down arow" and there you must find your installed systemupdate
So and now a few words more:
I had this same Problem on a Leaked Final Windows 8.1 version. This means when in October Win8.1 will offical realease, Systemupdate will not work. I think lenovo should go back to his roots and provide the best support they could instead of blocking all work to Windwos 8.1 Threads. I know many people that buy your Laptops only because of the good support. -
System Update error "An error occurred while gathering user information"
I honestly think that i'm never going to stop running into issues with Lenovos software....
Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out.
[Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
Info 2015-03-04 , 05:58:34
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.34209
Info 2015-03-04 , 05:58:36
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:36
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2015-03-04 , 05:58:39
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2015-03-04 , 05:58:39
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_14_00
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2015-03-04 , 05:58:39
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Downloaded
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
Message: Parsing the UDF file
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
Type: System.IO.FileNotFoundException
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2015-03-04 , 05:58:39
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:41
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2015-03-04 , 05:58:41
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2015-03-04 , 05:58:42
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2015-03-04 , 05:58:42
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2015-03-04 , 05:58:42
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2015-03-04 , 05:58:42
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2015-03-04 , 05:58:42
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2015-03-04 , 05:58:43
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
Solved!
Go to Solution.The hello level 9_14 is expected behavior. The link is currently set blanks. Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information.
As you saw, hello level9_13 contains data.
My notes:
systemupdate506-01-15-2015.exe System Update 5.06.0027 hl=14 (02/05/2015)
systemupdate506-11-04-2014.exe System Update 5.06.0024 hl=13 (11/24/2014)
>>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
====
Your failure is here:
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
================
SU runs ia.exe(inventory agent) via tvsucommandlauncher via the SU service in windows services.
Expected output is the creation of two XML's:
'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
These two .xmls contain information about your system such as machine type and model.
This message stated:
Message: RC eGatherer: 0
I dont think ia.exec ever got executed.
===
In c\programdata\lenovo\systemupdate\logs
Post
tvsu_exec.log
Tvsucommandlauncher.log
service.log (inside the SUservice logs folder).
Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
==
DId your system ship from the factory with System Update installed?
Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system? -
Updates and check DB failed in DB13
Hi All,
in one of our quality system, updates and check DB failed that scheduled in DB13. the error log shows there is permission issue, but i checked the BRTOOLS permissions it has rights, i attached the error log here, plz suggest to solve the issue.
Job started
Step 001 started (program RSDBAJOB, variant &0000000000816, user ID SAPADM)
Execute logical command BRCONNECT On host sapqasr
Parameters: -u / -jid CHECK20100724000000 -c -f check
BR0801I BRCONNECT 7.20 (6)
BR0252E Function stat() failed for '/oracle/QAS/112_64/bin/sqlplus' at location BrFileStatGet-1
BR0253E errno 13: Permission denied
BR0273E Determination of file status for /oracle/QAS/112_64/bin/sqlplus failed
BR0280I BRCONNECT time stamp: 2010-10-26 07.00.43
BR0301E SQL error -12546 at location db_connect-2, SQL statement:
'CONNECT /'
ORA-12546: TNS:permission denied
BR0310E Connect to database instance QAS failed
BR0806I End of BRCONNECT processing: ceekqzgd.log2010-10-26 07.00.43
BR0280I BRCONNECT time stamp: 2010-10-26 07.00.43
BR0804I BRCONNECT terminated with errors
External program terminated with exit code 3
BRCONNECT returned error status E
Job finished
Thanks,
BalajiHi,
BR0301E SQL error -12546 at location db_connect-2, SQL statement:
'CONNECT /'
ORA-12546: TNS:permission denied
BR0310E Connect to database instance QAS failed
From the above errors, I am guessing that you may be trying to run CheckDB / Update statistics jobs from DB13 for REMOTE DB Instance located on Remote Host (i.e. QAS instance).
If my guess is right then, please refer [SAP Note 1256322 - Establishing a remote database connection in DBACOCKPIT|https://service.sap.com/sap/support/notes/1256322] and do the required settings as listed in that SAP Note 1256322 and then retry.
Also ensure that latest BR*tools is in use with the required permissions on local/remote hosts.
Permissions 4775 should be there for brarchive, brbackup, brconnect, brtools with owner ora<sid> and group sapsys.
Permissions 755 should be there for brrestore, brrecover, brspace with owner <sid>adm and group sapsys.
Use the following commands to change the permissions & owners/groups for the same.
chmod 4775 brarchive, brbackup, brconnect, brtools
chown ora<sid>:sapsys brarchive, brbackup, brconnect, brtools
chmod 755 brrestore, brrecover, brspace
chown <sid>adm:sapsys brrestore, brrecover, brspace
ORA-12546: TNS:permission denied
If QAS is the remote DB host, then copy+paste the TNS entry in file tnsnames.ora of monitoring system (located at /oracle/<SID>/<Rel>_64/network/admin location). Its guided in the above suggested SAP Note 1256322. then check the connectivity using tnsping <Instance ID>. It should be completed with success and response time.
Regards,
Bhavik G. Shroff -
Hi All,
I posted this in the ThinkStation forum as well, but thought it more appropriate in this forum when I found it...
I am trying to run System Update 5 (9/27/12) on my D30/Windows 7 Pro without success. The splash screen shows for a moment and then stops. I see that the SUService is up and running (that seemed to be a problem in other forums).
The UACSdk file contains:
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(170): User: ADMIN
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(171): TempRegFile:
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(172): ComdLine:
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(180): ComdLine tvsukernel: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(190): Vista admin
TSS(L) 0: 09:23:12:0854 vista.cpp(62): StartUIOnVistaWithAdminLongon ComdLine: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 09:23:12:0854 vista.cpp(70): WTSGetActiveConsoleSessionId dwSessionId: 1
TSS(L) 0: 09:23:12:0855 vista.cpp(74): WTSQueryUserToken failed!
TSS(L) 0: 09:23:12:0855 vista.cpp(159): CreateProcessAsUser failed!
The service_log contains:
Info 2012-10-17 , 09:23:11 at Tvsu.Service.Client.CommandLauncher.ExecuteCommandLine(String command) Message: The current user is a Vista Administrator, the request will be handled by suservice -System context-
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Server.PipeManager.HandleRequest(String request) Message: Installing under the service context
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: Directory 1: C:\Program Files (x86)\Lenovo\System Update
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: If directory 1 exists: C:\Program Files (x86)\Lenovo\System Update
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: The parameters directory and command stay as follows: command: uacsdk.exe directory: C:\Program Files (x86)\Lenovo\System Update
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: hide window: False
Fine 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.AddEnvironmentVariables(String fileName) Message: Add environment variables for C:\Program Files (x86)\Lenovo\System Update\uacsdk.exe
Fine 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.AddEnvironmentVariables(String fileName) Message: C:\Program Files (x86)\Lenovo\System Update\uacsdk.exe is a 32-bit application.
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: -1
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Client.CommandLauncher.ExecuteCommandLine(String command) Message: Command execution duration was: 73 Miliseconds
The tvsu_exe file contains:
TSS(R) 2: 09:23:11:0304 tvsu.cpp(1825): Installdir: C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 09:23:11:0344 tvsu.cpp(1754): Installdir: C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 09:23:11:0344 tvsu.cpp(1775): szCmd: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 09:23:11:0728 tvsu.cpp(579): StartTvsukernel : admin
TSS(R) 2: 09:23:11:0728 tvsu.cpp(586): Begin InvokeUacSdkViaService
TSS(R) 2: 09:23:11:0739 tvsu.cpp(431): Installdir: C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 09:23:11:0740 tvsu.cpp(466): szCmd: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
I have tried assigning a specific user id for the service to log in with, but that didn't have any effect.
Any thoughts are welcome!
Thanks, Mike
Solved!
Go to Solution.For closure, I was working with someotherguy and though I ended up finding the solution myself (apparently it is our own network authority issue) I want to post my reply to him and commend him for his consistent attention. I really do appreciate it!!
Best to all, Michael
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Hi Again,
I have figured out what is going on with my SU 5 anomaly… it is because I am remote-consoling in to the computer on which I am running it. My computer configuration is a Lenovo laptop that I take back and forth to work each day, and the new D30 that I have been talking about. When I am at home I remote in to the D30 and can do my development work with no loss of power due to processor or network connectivity issues. When I am at work I drop the laptop in to an expansion station and enjoy my full scale monitors and keyboard, still remoting into the D30 to do my work.
I had a different authority related issue for services because of accessing via remote console and it occurred to me that this could be the same thing and indeed it is. What I don’t understand is that I am logged in to my laptop with my domain id and I remote connect to the D30 using the same domain id, and I have problems with the SU updates. When I log in directly to the D30 using my domain id it works fine. Perhaps it is an issue to raise with my network administrators but it makes no sense to me.
Thank you again for your consistent attention and concern. I truly appreciate it and would be happy to know that you forwarded this commendation to your supervisor on my behalf.
Best Regards,
Michael -
Lenovo System update installation fails
i think it fails to install the service.
windows 7 64 bit.
latest and greatest systemupdate503-2013-10-31.exe
full installation logs here http://pastebin.com/rBVAWj51
thanks for the help.
Solved!
Go to Solution.your log shows failure here:
InstallShield 22:10:14: Invoking script function InstallSUService
SU service installation failed, please retry the install
This post might offer you a solution:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-System-update-5-1-won-t-install-on-wind...
Refer to user Oliver253 post:
I looked at the installation log and there was an error about service installation failure. So I looked at the Windows Services, and there was a System Update service installed, pointing to a non-existing folder under Program Files (x86). I removed the service manually (sc delete SUService from administrative command prompt) and after that System Update installed fine
===
Control Panel>admin tools>services> ... find SYstem update entry... right click, properties.
If entry points to non-existing folder:
Start program>accessories>command prompt Right click, run as Administrator
SC delete SUservice
Reboot. Try Su install again. -
Windows Update Client failed to detect with error 0xc8000247 after using Lenovo System Update 5
My Windows 7, SP1 was running fine, until I installed few updates on 10/15 using Lenovo System Update 5 then Windows Update stopped working, shows as RED:
{CE3119AD-35EF-41CF-9C21-C7698FEB8393} 2013-10-14 21:53:00:256-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 4 updates.
{EB17A01A-EB6E-49FF-9EA2-AA0DD063B4B1} 2013-10-15 04:15:54:069-0700 1 162 101 {C61A0D00-3E51-48AC-B0AF-1D3E02B9E5D3} 201 0 AutomaticUpdates Success Content Download Download succeeded.
{77DAE88F-2795-4258-8BBF-8D27E53662CF} 2013-10-15 12:10:38:196-0700 1 193 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Restart Required: To complete the installation of the following updates, the computer must be restarted. Until this computer has been restarted, Windows cannot search for or download new updates: - Security Update for Windows 7 for x64-based Systems (KB2862330)
{1398F777-3AEF-4D1D-BE4C-407EC4AEAD4C} 2013-10-15 12:15:25:676-0700 1 183 101 {C61A0D00-3E51-48AC-B0AF-1D3E02B9E5D3} 201 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 for x64-based Systems (KB2862330)
{A220898A-E5FE-4FE7-8413-2B0C7B4013D0} 2013-10-15 12:15:25:766-0700 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
{A5400FF2-33ED-4A47-8409-13E5DFE16A6D} 2013-10-15 19:29:31:486-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 ChkWuDrv Success Software Synchronization Windows Update Client successfully detected 0 updates.
{43C533EE-775D-445E-A652-06648B72DE65} 2013-10-15 19:29:49:702-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 ChkWuDrv Success Software Synchronization Windows Update Client successfully detected 0 updates.
{D6AAAFFB-7F18-4A7E-B39D-1BA09CDC5E6D} 2013-10-15 19:30:05:744-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 3 updates.
{4E73B1C1-5BA2-415D-AB34-92F7AB3DB418} 2013-10-15 19:30:08:753-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 ChkWuDrv Success Software Synchronization Windows Update Client successfully detected 0 updates.
{51248882-41AC-4E59-B813-87AD326310AD} 2013-10-15 20:00:05:044-0700 1 183 101 {DBD3B4E9-0357-47DA-8317-D0CF2163BFE6} 501 0 wusa Success Content Install Installation Successful: Windows successfully installed the following update: Hotfix for Windows (KB2661796)
{FB2B8E5E-442C-4E76-B23D-6A41B4324C9D} 2013-10-16 00:11:39:832-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 c8000247 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0xc8000247.
Lenovo Thinkpad W500, Intel (R), Windows 7, SP1, latest updates as of Oct 15
(1) Checked Setting, set to automatic update whenever, even changed to never update, rebooted the OS and changed back to automatic update and rebooted the OS.
(2) Stopped Windows Update Services, renamed SoftwareDistribution folder and started the window update services and rebooted.
(3) Ran MS FIXIT
(4) Ran System File checker Scan (sfc /scannow)
(5) Ran CHKDSK /F
(6) Installed "Intel Rapid Storage Technology" drivers from Lenovo site
(7) Ran Update for Windows 7 for x64-based Systems (KB971033)
None of the above possible recommended solutions were able to fix the issue yet and now I am getting a message your Window is Not Genuine!
Any help or guidance is appreciated.
Solved!
Go to Solution.The Lenovo System Update installed the "Intel Matrix Storage Manager driver 8.9.2.1002" right before the Windows Upgrade got broken. So in the Device Manager under IDE ATA/ATAPI Controllers, I choose Intel ICH9M-E/M SATA AHCI Controller, on the Driver Tab, I choose the option "Roll Back Driver" and after rolling back the driver and restarting the OS, now Windows Update is working like a Champ!
The End! -
I have changed my Apple ID and may be anything wrong did with Disk Utility.
So , I could not download system updates by normal way and downloaded them from Apple site via Folx and have them installed thus.
I have tried check out condition of Toshiba disk and got messages of errors.
What can I do in this situation?
In Disk Utility:
Storage system verify or repair failed.
Problems were found with the partition map which might prevent booting.
Problems were encountered during repair of partition map
S.M.A.R.T status verified
In ColorSynk Utility:
Searching for profiles...
Checking 64 profiles...
/Library/Application Support/Adobe/Color/Profiles/RedBlueYelllow.icc
Tag 'pseq': Required tag is not present.
/Library/Application Support/Adobe/Color/Profiles/Smokey.icc
Tag 'pseq': Required tag is not present.
/Library/Application Support/Adobe/Color/Prosystem ufiles/TealMagentaGold.icc
Tag 'pseq': Required tag is not present.
/Library/Application Support/Adobe/Color/Profiles/TotalInkPreview.icc
Tag 'pseq': Required tag is not present.
Verify done - found 4 bad profiles.
In ITunes :
I see my old email as Apple ID
I going to change Lion OS to Mountain Lion OS ,is there any troubles ahead because of problems described above? And how to fix all that ?
Thank you in advance.
Message was edited by: TatianaTiaPS
In Disk Utility all looks so:
Verifying partition map for “TOSHIBA MK5065GSXF Media”
Checking prerequisites
Checking the partition list
Checking for an EFI system partition
Checking the EFI system partition’s size
Checking the EFI system partition’s file system
Checking all HFS data partition loader spaces
Checking Core Storage Physical Volume partitions
Checking storage system
Problems were found with the partition map which might prevent booting
Error: Storage system verify or repair failed.Verifying and repairing partition map for “TOSHIBA MK5065GSXF Media”
Checking prerequisites
Checking the partition list
Checking for an EFI system partition
Checking the EFI system partition’s size
Checking the EFI system partition’s file system
Checking all HFS data partition loader spaces
Reviewing boot support loaders
Checking Core Storage Physical Volume partitions
Checking storage system
Problems were encountered during repair of the partition map
Error: Storage system verify or repair failed.
I will be greatly appreciated for any considerations or advise (*.*) -
System Update keeps failing "Package did not download" and does not show all updates
I recently installed win8 64-bit on my X1 (1294-2PG) using a clean install formatting the hard drive. Now I want to use System Update to install right drivers. Two problems occur:
System Updates fails to show all the updates available for my PC in the website. Only 2-3 updates are shown.
System Updates repeatedly fails to download the chosen updates. It seems to download most of the file when the download suddenly halts and I get the message: "1 Package did not download" or 2 or 3 depending on the number of updates.
I have tried for several days multiple times a day and even uninstalling/reinstalling System Update. The errors keeps occurring.sorry... i can't help with why TVSU isn't successful with this driver on your machine.
as a workaround, you may wish do download it from the X1 driver matrix:
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT051705
driver: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014952
hope this helps a bit.
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I am not a Lenovo employee. -
TV System Update fails to start
Hi,
I'm running Vista SP2 32-bit on a T500. Several months ago, TV System Update (v3.14) began to fail on startup. The splash screen just flashes and hangs and it's difficult to stop it from within the Task Manager, so I have to reboot. I have uninstalled System Update, cleaned the registry, reinstalled a newly downloaded copy and I've even installed the patch recommended for Vista SP2 somewhere in this forum. I've also stopped and restarted the service within Administrator Tools. None of this has resulted in getting past the flashing, hung splash screen. It's driving me a little nuts.
The ServiceStart.log reads as follows:
Start service
The flag of monitor registry: False
The tvsu_exe.log reads as follows:
TSS(L) 1: 11:00:12:0716 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:12:0718 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:13:0796 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:13:0798 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:18:0421 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:18:0423 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:19:0572 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:19:0574 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:23:0713 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:23:0722 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:24:0911 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:24:0915 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:29:0498 tvsu.cpp(516): StartTvsukernel : admin
TSS(L) 1: 11:00:29:0505 tvsu.cpp(523): Begin InvokeUacSdkViaService
TSS(L) 1: 11:00:30:0679 tvsu.cpp(368): Installdir: C:\Program Files\Lenovo\System Update
TSS(L) 1: 11:00:30:0681 tvsu.cpp(403): szCmd: C:\Program Files\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(L) 1: 11:00:35:0330 tvsu.cpp(516): StartTvsukernel : admin
...ad infinitum.
What can I try next?
Thanks in advance for any thoughts. I've not found any other suggestions on these boards to solve the problem.Hi,
go to windows services and find the services called "System Update". Open the properties of this services and go to the Log on tab. Make sure, that the "Local Systems account" is selected. Then go to Recovery tab and make sure taht by all 3 options is "Restart the Services" selected.
Let me know, if that helps.
Also check the Windows Event log if there is any note, what might be wrong.
Cheers -
Application Manager fails to open on iMac since system update
Since system update Application Manager fails to open. Have tried new installation without success. Works OK on my MacBook pro.
Hi,
Please rename the OOBE folder to OOBE.old from these location and reinstall AAM.
Click Go/Go to Folder and type
~/Library/Application Support/Adobe
/Library/Application Support/Adobe
You can download AAM from this location
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4774&fileID=4438
Please let us know if it helps.
Abhijit
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