System Update 5 Fails

Question

Hi All,
I posted this in the ThinkStation forum as well, but thought it more appropriate in this forum when I found it...
I am trying to run System Update 5 (9/27/12) on my D30/Windows 7 Pro without success. The splash screen shows for a moment and then stops. I see that the SUService is up and running (that seemed to be a problem in other forums).
The UACSdk file contains:
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(170): User: ADMIN
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(171): TempRegFile:
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(172): ComdLine:
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(180): ComdLine tvsukernel: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 09:23:12:0853 uacsdk.cpp(190): Vista admin
TSS(L) 0: 09:23:12:0854 vista.cpp(62): StartUIOnVistaWithAdminLongon ComdLine: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe
TSS(L) 0: 09:23:12:0854 vista.cpp(70): WTSGetActiveConsoleSessionId dwSessionId: 1
TSS(L) 0: 09:23:12:0855 vista.cpp(74): WTSQueryUserToken failed!
TSS(L) 0: 09:23:12:0855 vista.cpp(159): CreateProcessAsUser failed!
The service_log contains:
Info 2012-10-17 , 09:23:11 at Tvsu.Service.Client.CommandLauncher.ExecuteCommand​Line(String command) Message: The current user is a Vista Administrator, the request will be handled by suservice -System context-
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Server.PipeManager.HandleRequest(Stri​ng request) Message: Installing under the service context
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.Execu​teCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: Directory 1: C:\Program Files (x86)\Lenovo\System Update
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.Execu​teCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: If directory 1 exists: C:\Program Files (x86)\Lenovo\System Update
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.Execu​teCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: The parameters directory and command stay as follows: command: uacsdk.exe directory: C:\Program Files (x86)\Lenovo\System Update
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.Execu​teCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: hide window: False
Fine 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.AddEn​vironmentVariables(String fileName) Message: Add environment variables for C:\Program Files (x86)\Lenovo\System Update\uacsdk.exe
Fine 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.AddEn​vironmentVariables(String fileName) Message: C:\Program Files (x86)\Lenovo\System Update\uacsdk.exe is a 32-bit application.
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Common.CommandExecutor.Executor.Execu​teCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide) Message: -1
Info 2012-10-17 , 09:23:12 at Tvsu.Service.Client.CommandLauncher.ExecuteCommand​Line(String command) Message: Command execution duration was: 73 Miliseconds
The tvsu_exe file contains:
TSS(R) 2: 09:23:11:0304 tvsu.cpp(1825): Installdir: C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 09:23:11:0344 tvsu.cpp(1754): Installdir: C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 09:23:11:0344 tvsu.cpp(1775): szCmd: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 09:23:11:0728 tvsu.cpp(579): StartTvsukernel : admin
TSS(R) 2: 09:23:11:0728 tvsu.cpp(586): Begin InvokeUacSdkViaService
TSS(R) 2: 09:23:11:0739 tvsu.cpp(431): Installdir: C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 09:23:11:0740 tvsu.cpp(466): szCmd: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
I have tried assigning a specific user id for the service to log in with, but that didn't have any effect.
Any thoughts are welcome!
Thanks, Mike
Solved!
Go to Solution.

Answer 1

For closure, I was working with someotherguy and though I ended up finding the solution myself (apparently it is our own network authority issue) I want to post my reply to him and commend him for his consistent attention.  I  really do appreciate it!!
Best to all,  Michael
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Hi Again,
I have figured out what is going on with my SU 5 anomaly… it is because I am remote-consoling in to the computer on which I am running it.  My computer configuration is a Lenovo laptop that I take back and forth to work each day, and the new D30 that I have been talking about.  When I am at home I remote in to the D30 and can do my development work with no loss of power due to processor or network connectivity issues.  When I am at work I drop the laptop in to an expansion station and enjoy my full scale monitors and keyboard, still remoting into the D30 to do my work.
I had a different authority related issue for services because of accessing via remote console and it occurred to me that this could be the same thing and indeed it is.  What I don’t understand is that I am logged in to my laptop with my domain id and I remote connect to the D30 using the same domain id, and I have problems with the SU updates.  When I log in directly to the D30 using my domain id it works fine.  Perhaps it is an issue to raise with my network administrators but it makes no sense to me.
Thank you again for your consistent attention and concern.  I truly appreciate it and would be happy to know that you forwarded this commendation to your supervisor on my behalf.
Best Regards,
Michael