System Update download location

I work for a company that is transitioning to using the T440 laptops and need to update several systems in an efficient manner. I would like to know where System Update downloads the updates so I do not have to download the updates multiple times. Can someone assist?

You seem to want a export function within System Update to export ~10 updates to offllne area, with ~50 XML showing in the SU repository. Could you explain your need for such export vs letting SU do its function?==I can provide a solution, which might not be really cool, but works.(1) run SU, note ~10 updates needed out of ~50.(2)Launch IE go to Lenovo support(3)enter your machine type, filter by OS. You might see ~50 updates, you need ~ 10.(4) Mix and match SU report vs support page.(5) download all ~10 updates. save as u want. This satisfies  your request?  Thank you for your kind suggestions. Actually, I figured this one out for myself, too.
Why I don't like ThinkVantage System Update? I am on an old, slower machine (which is still perfect for my daily needs to install a clean Windows 7 on it, bought second hand, 2nd, and last Lenovo), it requires NET4, and a lots of resources. It feels like to me that Lenovo just makes things more complicated than they should be.
I prefer the simple installation packages.
I have also found a, seemingly, easier way: the ThinkVantage Update Retriever;
It just downloads me the files I need (without needing NET4), with file names like aqswdefrtdeswaq.exe
Though I don't get why I cannot extract same files from a 'deferred update' chosen in System Update, why do I need a separate Update Retriever for this;
The main problem, however, is this:
- the website and Update Retriever displays files like aqswdefrgtyfrde.exe
- then why can't System Update display them in the same format? This just makes matching the files so much more complicated, for no apparent reason.
To add insult to injury, System Update tells me I need a driver (I am sorry, I am not yet in the NET4 phase of Windows Update as of writing, so I can't tell you which) which I can't find as a separate entry on the home page a single driver.
To sum it up, Lenovo wised up a great process for update:
- First I need to wait until NET4 installs on my fresh Windows 7, for System Update to be able to tell me which updates I need at all
- Then I don't need that bloatware, I can get the single files needed from a much more friendly application called Update Retriever
- The mix and matching between the two is a PITA, because System Update displays files by Windows7/8/XP, 32/64 bit, Date, version number, but under no circumstances under exact filenames, such as aqswdefrt.exe, which would make locating the exact drivers much easier
Why, Lenovo, why? You could make this whole process much more painless, really; if you at least try a little.

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    tvsu_log_140219182345.txt
    [Lenovo System Update build: 2013-10-31 5.03.0008] 2014/02/19 18:23:45
    Info 2014-02-19 , 06:23:45
    場所 Tvsu.Environment.EnvironmentManager..ctor()
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    Info 2014-02-19 , 06:23:45
    場所 Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2014-02-19 , 06:23:46
    場所 Tvsu.Nls.NlsResources..ctor()
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    The active language is: JP
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    The OS language is: JP
    The language loaded type is: OS
    Severe 2014-02-19 , 06:23:46
    場所 Tvsu.Sdk.SuSdk.StartApplication()
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.Start()
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    Info 2014-02-19 , 06:23:50
    場所 Tvsu.Engine.Process.HelloProcess.Start()
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    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelloProcess.Start()
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    場所 Tvsu.Engine.Process.HelloProcess.Start()
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    MTM: 20ANCTO1WW
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.StartExecution()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Sdk.SuSdk.GetSystemProperties()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
    Message: Get Applicable Updates
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.StartExecution()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.StartExecution()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Task.Task.Start()
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    場所 Tvsu.Engine.Task.Task.Start()
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    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
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    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Message: Launching HelpCenter
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2014-02-19 , 06:23:51
    場所 Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Severe 2014-02-19 , 06:23:51
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
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    Exception:
    Message: 構成システムを初期化できませんでした。
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    場所 System.Configuration.ConfigurationManager.PrepareConfigSystem()
    場所 System.Configuration.ConfigurationManager.GetSection(String sectionName)
    場所 System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName)
    場所 System.Net.Configuration.WebRequestModulesSectionInternal.GetSection()
    場所 System.Net.WebRequest.get_PrefixList()
    場所 System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
    場所 System.Net.WebRequest.Create(String requestUriString)
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.IfModifiedSince(String url, DateTime dtSince, DateTime& dtActual)
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
    場所 Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Info 2014-02-19 , 06:23:51
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting DONE status.
    Info 2014-02-19 , 06:23:51
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2014-02-19 , 06:23:52
    場所 Tvsu.Engine.Task.Task.Start()
    Message: Executing the PostProcess HelpCenterQuestProcess
    Severe 2014-02-19 , 06:23:52
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception is種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
    Exception:
    Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
    Type: Tvt.FileDownloader.DownloadException
    場所 Tvsu.Engine.Task.Task.Start()
    場所 Tvsu.Engine.Task.Task.StartExecution()
    Info 2014-02-19 , 06:23:52
    場所 Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2014-02-19 , 06:23:52
    場所 Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
    Message: Error while downloading packages.
    Exception:
    Message: 種類 'Tvt.FileDownloader.DownloadException' の例外がスローされました。
    Type: Tvt.FileDownloader.DownloadException
    場所 Tvsu.Engine.Task.Task.StartExecution()
    場所 Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
    場所 Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2014-02-19 , 06:23:52
    場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < パッケージのダウンロード中にエラーが発生しました。 >
    Info 2014-02-19 , 06:23:58
    場所 Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2014-02-19 , 06:23:58
    場所 Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2014-02-19 , 06:23:58
    場所 Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2014-02-19 , 06:24:02
    場所 Tvsukernel.FlowScreens.MainFrame.cmContextHelpSUhelp_Click(Object sender, RoutedEventArgs e)
    Message: Context Help will be displayed.
    Info 2014-02-19 , 06:24:08
    場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2014-02-19 , 06:24:08
    場所 Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < 本当に System Update を終了しますか? >
    Info 2014-02-19 , 06:24:09
    場所 Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2014-02-19 , 06:24:09
    場所 Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2014-02-19 , 06:24:09
    場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2014-02-19 , 06:24:09
    場所 Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2014-02-19 , 06:24:09
    場所 Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2014-02-19 , 06:24:09
    場所 Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application
    Solved!
    Go to Solution.

    I'm having a similar problem with 5.0.5.  Whenever it gets to "Downloading Package Information", it will show "15% Lenovo Help Center" and it dies there.  Errors below in the log.  
    If I look at the XML file mentioned below, it's zero-length (empty).
    Severe 2014-04-01 , 05:43:14
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_09_00.xml, this XML file is not well-formed
    Exception:
    Message: Root element is missing.
    Type: System.Xml.XmlException
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.XmlTextReaderImpl.Read()
    at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
    at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2014-04-01 , 05:43:17
    at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Message: An error ocurred while contacting the help center
    Exception:
    Message: Index and length must refer to a location within the string.
    Parameter name: length
    Type: System.ArgumentOutOfRangeException
    at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
    at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogDescriptorFileName()
    at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogDescriptorFile()
    at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Severe 2014-04-01 , 05:43:18
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.FileDownloader.DownloadException' was thrown.
    Exception:
    Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
    Type: Tvt.FileDownloader.DownloadException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2014-04-01 , 05:43:18
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
    Message: Error while downloading packages.
    Exception:
    Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
    Type: Tvt.FileDownloader.DownloadException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2014-04-01 , 05:43:18
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while downloading packages. >

  • Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?

    Team Lenovo,
    I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
    I've made sure no firewalls are active.  Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options.  I've tried to uninstall and reinstall and no change.  I've also tried to run as an Administrator and no luck either.
    I reviewed the logs that are located at:
    C:\Program Files (x86)\Lenovo\System Update\logs
    I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it.  I did notice download.lenovo.com link when I try to reach it directly shows file not found???
    [ThinkVantage System Update build: 2009-10-19 4.00.0024]    2/5/2011 4:13:45 PM
    Info    2011-02-05 , 04:13:45
        at Tvsu.Environment.EnvironmentManager..ctor()
        Message: Starting Environment Manager...
    Info    2011-02-05 , 04:13:45
        at Tvsu.Nls.NlsResources..ctor()
        Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe    2011-02-05 , 04:13:45
        at Tvsu.Sdk.SuSdk.StartApplication()
        Message: Application runs with the framework: 2.0.50727.4952
    Info    2011-02-05 , 04:13:45
        at Tvsu.Engine.DataBase.InitializeDataBase()
        Message: Initializing the DataBase from file: updates.ser
    Warning    2011-02-05 , 04:13:45
        at Tvsu.Gui.Util.Tools.get_SystemVendor()
        Message: The vendor was resolved to THINK
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
        Message: The chm help file is already present in the system
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: The test.properties file was not found, the normal Hello process will continue.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather minimal.....
    Info    2011-02-05 , 04:14:11
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:14
        at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
        Message: RC eGatherer: 0
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: MTM received from eGather: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Data to be set in the Environment Manager to use with Quest:
    QOS (Quest OS): Windows 7
    QOSLang (Quest language): EN
    MTM: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelloProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The process HelloProcesshas been finished.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: PostTask
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetSystemProperties()
        Message: Return the System Properties
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
        Message: Get Applicable Updates
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting DONE status.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:19
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
    Info    2011-02-05 , 04:14:19
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
        Message: Launching Egather
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather complete.....
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: Launching HelpCenter
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message:
    Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Info    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
        Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Severe    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
        Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
        Exception:
            Message: The underlying connection was closed: An unexpected error occurred on a receive.
            Type: System.Net.WebException
               at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
       at System.Net.HttpWebRequest.GetRequestStream()
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Exception setting the request content
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Message: Tvt.FileDownloader.DownloadException
    Exception setting the request content
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: An error ocurred while contacting the help center
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelpCenterQuestProcess
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.Start()
       at Tvsu.Engine.Task.Task.StartExecution()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting FAILED status.
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
        Message: Error while downloading packages.
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.StartExecution()
       at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
       at Tvsu.Gui.Util.ProgressThread.InitSearch()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
        Message: Showing ERROR Message: < An error occurred while downloading packages.

    Thank you for the reply.  I already have NET. Framework 4.x installed and I stil have the same problem.
    I looked at the logs again and I believe the issue is that I can not download this file:
    https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Can someone try that link and see if they get anything?  I keep getting in my browser "file not found".
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-07 , 09:23:47
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-07 , 09:23:47
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded

  • I recently did a system update and installed Yosemite on my Mac. Now I am unable to open CS5 at all. The error message I get is this: "To open Adobe Photoshop CS5.1, you need to install legacy Java SE 6 runtime." I have tried downloading this and it still

    I recently did a system update and installed Yosemite on my Mac. Now I am unable to open CS5 at all. The error message I get is this: "To open Adobe Photoshop CS5.1, you need to install legacy Java SE 6 runtime." I have tried downloading this and it still gives me the same mess

    In the details it is mentioned that it is an outdated version of Java.
    Is this a security risk that i need to live with to get CS5 to run with Yosemite?
    Also i need to reject messages from Java in the future about updates, or not?
    thx for any input

  • How can I save downloaded iOS system updates when using multiple iPhones

    I have multiple iPhones, and every time I want to update them, I have to wait forever for these downloads to transfer. The update downloads, but is not saved so that I can use it for another iPhone, requiring me to download the same file yet again, and again, and again, wasting my time. Any ideas or is this a lost cause?
    Message was edited by: Ron Yochum

    Not sure about a Mac, but on Windows it does save the file to a location in the users profile area and if the phones are identical (eg: both 3GS) I have been able to copy the file to the location in the other users profile and have it use it to update.

  • I have a hp C410 all-in-one series printer.  When I updated to 10.8.1 it was no longer supported.  HP told me to go to the Apple system updates and download an installation program.  I can't find that program in my Apple updates file.

    I have a hp C410 all-in-one series printer.  When I updated to 10.8.1 it was no longer supported.  HP told me to go to the Apple system updates and download an installation program update.  I can't find that program in my Apple updates file.  Please help.

    From the HP Support site, this may help:)
    "Re: Problem with latest HP software update for Mountain Lion and HP Photosmart Premier C410.
    Options 
    08-10-2012 10:54 AM
    Download and install this: http://support.apple.com/kb/DL907
    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it."
    Hope this helps

  • Storage system verify or repair failed,cannot download system updates,in ColorSynk found 4 bad profiles, in ITunes I still see my old Apple ID. What I can to do ,please identify it for me.

    I have changed my Apple ID and may be anything wrong did with Disk Utility.
    So , I could not download system updates by normal way and downloaded them from Apple site via Folx and have them installed thus.
    I have tried check out condition of Toshiba disk and got messages of errors.
    What can I do in this situation?
    In Disk Utility:
    Storage system verify or repair failed.
    Problems were found with the partition map which might prevent booting.
    Problems were encountered during repair of partition map
    S.M.A.R.T status verified
    In ColorSynk Utility:
    Searching for profiles...
    Checking 64 profiles...
    /Library/Application Support/Adobe/Color/Profiles/RedBlueYelllow.icc
       Tag 'pseq': Required tag is not present.
    /Library/Application Support/Adobe/Color/Profiles/Smokey.icc
       Tag 'pseq': Required tag is not present.
    /Library/Application Support/Adobe/Color/Prosystem ufiles/TealMagentaGold.icc
       Tag 'pseq': Required tag is not present.
    /Library/Application Support/Adobe/Color/Profiles/TotalInkPreview.icc
       Tag 'pseq': Required tag is not present.
    Verify done - found 4 bad profiles.
    In ITunes :
    I see my old email as Apple ID
    I going to change Lion OS to Mountain Lion OS ,is there any troubles ahead because of problems described above? And how to fix all that ?
    Thank you in advance.
    Message was edited by: TatianaTia

    PS
    In Disk Utility all looks so:
    Verifying partition map for “TOSHIBA MK5065GSXF Media”
    Checking prerequisites
    Checking the partition list
    Checking for an EFI system partition
    Checking the EFI system partition’s size
    Checking the EFI system partition’s file system
    Checking all HFS data partition loader spaces
    Checking Core Storage Physical Volume partitions
    Checking storage system
    Problems were found with the partition map which might prevent booting
    Error: Storage system verify or repair failed.Verifying and repairing partition map for “TOSHIBA MK5065GSXF Media”
    Checking prerequisites
    Checking the partition list
    Checking for an EFI system partition
    Checking the EFI system partition’s size
    Checking the EFI system partition’s file system
    Checking all HFS data partition loader spaces
    Reviewing boot support loaders
    Checking Core Storage Physical Volume partitions
    Checking storage system
    Problems were encountered during repair of the partition map
    Error: Storage system verify or repair failed.
    I will be greatly appreciated for any considerations or advise (*.*)

  • Documents to go was not downloaded to my phone with 4.5 system update ?

    Documents to go was not downloaded to  my phone with 4.5 system update ? Therefore i cannot upgrade to enble me to edit word documents as promised in the download blurb. My phone is blackberry 8310 software v4.5.0.55 (just downloaded)
    Message Edited by dolo72 on 10-28-2008 04:29 PM

    Then in the upgrade process, you failed to check the advanced settings to make sure DocumentsToGo was checked to load.
    Reconnect your BB to the USB > Open Desktop Manager > Application Loader and click the update settings > Advanced and look for DocumentsToGo in the list and check them, and proceed with the prompts to upgrade. It will take a minute and may appear nothing is happening.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
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  • System Update keeps failing "Package did not download" and does not show all updates

    I recently installed win8 64-bit on my X1 (1294-2PG) using a clean install formatting the hard drive. Now I want to use System Update to install right drivers. Two problems occur:
    System Updates fails to show all the updates available for my PC in the website. Only 2-3 updates are shown.
    System Updates repeatedly fails to download the chosen updates. It seems to download most of the file when the download suddenly halts and I get the message: "1 Package did not download" or 2 or 3 depending on the number of updates.
    I have tried for several days multiple times a day and even uninstalling/reinstalling System Update. The errors keeps occurring.

    sorry... i can't help with why TVSU isn't successful with this driver on your machine.
    as a workaround, you may wish do download it from the X1 driver matrix:
    http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT051705
    driver: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014952
    hope this helps a bit.
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