System Update error "An error occurred while gathering user information"

I honestly think that i'm never going to stop running into issues with Lenovos software....
Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out.
[Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
Info 2015-03-04 , 05:58:34
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.34209
Info 2015-03-04 , 05:58:36
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:36
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2015-03-04 , 05:58:39
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2015-03-04 , 05:58:39
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_14_00
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2015-03-04 , 05:58:39
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Downloaded
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
Message: Parsing the UDF file
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
Type: System.IO.FileNotFoundException
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2015-03-04 , 05:58:39
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:41
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2015-03-04 , 05:58:41
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2015-03-04 , 05:58:42
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2015-03-04 , 05:58:42
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2015-03-04 , 05:58:42
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2015-03-04 , 05:58:42
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2015-03-04 , 05:58:42
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2015-03-04 , 05:58:43
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
Solved!
Go to Solution.

The hello level 9_14 is expected behavior. The link is currently set blanks. Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information.
As you saw, hello level9_13 contains data.
My notes:
systemupdate506-01-15-2015.exe System Update 5.06.0027 hl=14 (02/05/2015)
systemupdate506-11-04-2014.exe System Update 5.06.0024 hl=13 (11/24/2014)
>>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
====
Your failure is here:
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
================
SU runs ia.exe(inventory agent) via tvsucommandlauncher via the SU service in windows services.
Expected output is the creation of two XML's:
'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
These two .xmls contain information about your system such as machine type and model.
This message stated:
Message: RC eGatherer: 0
I dont think ia.exec ever got executed.
===
In c\programdata\lenovo\systemupdate\logs
Post
tvsu_exec.log
Tvsucommandlauncher.log
service.log (inside the SUservice logs folder).
Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
==
DId your system ship from the factory with System Update installed?
Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system?

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[Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
Info 2013-04-29 , 01:31:43
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2013-04-29 , 01:31:43
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2013-04-29 , 01:31:44
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Obtaining information from the Enviroment Manager...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Ends...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Sending Values to the SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Starting Validation Process!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All validations have been processed!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Writting to the registry...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All values were saved on the Registry!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Reloading Scheduler
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - The Scheduler was reloaded
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: All values sent to SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager ends...
Severe 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 2.0.50727.6400
Info 2013-04-29 , 01:31:44
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:44
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2013-04-29 , 01:31:49
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2013-04-29 , 01:31:49
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_03_00
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2013-04-29 , 01:31:49
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2013-04-29 , 01:31:49
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2013-04-29 , 01:31:49
at Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2013-04-29 , 01:31:53
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 6458BS9
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: An error ocurred while using the MappingParser
Exception:
Message: There is not entry for the key SRM
Type: System.NullReferenceException
at Tvt.Mapping.Languages.get_Item(String tla)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: A value could not be mapped when using the MappingParser or eGather execution failed
Exception:
Message: Error getting MappingParser properties
Type: Tvsu.Engine.Process.MappingInterfaceException
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2013-04-29 , 01:31:53
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2013-04-29 , 01:31:53
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2013-04-29 , 01:31:53
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2013-04-29 , 01:31:55
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:55
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:57
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2013-04-29 , 01:31:57
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2013-04-29 , 01:31:59
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2013-04-29 , 01:31:59
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2013-04-29 , 01:31:59
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2013-04-29 , 01:31:59
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application

You have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
Run windows update and make sure .netframework is current.
Did you upgrade from win 7?

System Update 4 on Windows 7 64bit - An error occurred while gathering user information

Dear all,
I installed System Update 4 on Windows 7 64bit (X300 laptop) and keep getting "An error occurred while gathering user information" at about 9% of Searching for agent updates.
I tried searching Google and this forum for possible solutions, but without much success. I would appreciate any help on this.
Thanks in advance!

Hi,
in this situation try following:
open registry:
HKLM\Software\Wow6432Node\Software\Lenovo\System Update\Preferences\UCSettings\RunTime
check if the informations are correct.
In case not, then correct them.
- Try to run TVSU as Administrator (right-click on it and select Run as Administrator)
In case this will be of no use, then just go into the install folder of TVSU and there you will see the folder called "Logs". In there you will for sure find the exact information on what went wrong. Perhaps some proxy config, or just the server was unavailable.
Cheers

ThinkVantage System Update -- An error occurred while gathering user information

I receive this message after selecting "Get New Updates" in Version 3.14.0031 of this software. I am running Windows XP SP3 on an X200 Thinkpad. I have tried removing and reinstalling the program without success.

1. Version 6.0.5717.35 is for the ThinkVantage Toolbox and the version I have installed now is 6.0.5802.25. Is there a way to use Toolbox to do a System Update?
2. The ThinkVantage System Update I have installed is at version 3.14.0034 with a build date of 2011-4-18. The System Update installed this version itself and is showing as the current version.
So I seem to be up-to-date on the software but am still getting the same error message "An error occurred while gathering user information"; when the progress bar is at 9%.
Thanks, any help on this would be appreciated.
The information from the tvsu_log that might be relavent is:
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: An error ocurred while using the MappingParser
    Exception:
        Message: Key cannot be null.
Parameter name: key
        Type: System.ArgumentNullException
           at System.Collections.Hashtable.ContainsKey(Object key)
   at System.Collections.Hashtable.Contains(Object key)
   at Tvt.Mapping.Languages.get_Item(String tla)
   at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
        Message: Error getting MappingParser properties
        Type: Tvsu.Engine.Process.MappingInterfaceException
           at Tvsu.Engine.Process.HelloProcess.Start()
Severe    2011-06-26 , 10:21:12
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting FAILED status.
Info    2011-06-26 , 10:21:12
    at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
    Message: Error while gathering user information.
    Exception:
        Message: A fatal error ocurred while in the HelloProcess
        Type: Tvsu.Engine.Process.HelloProcessException
           at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetSystemProperties()
   at Tvsu.Gui.Util.ProgressThread.InitSearch()

T540-System Update- Win7 64bit - An error occurred while gathering user info-HelloLevel_9_12_00.xml

When attempting to do a Lenov System update, the error message "An error occurred while gathering user information" is displayed.
Upon review the of the tvsu_*.log, it appears there is an issue with the lenovo website when it tries to pull down the following config file:
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml
Has anyone else had a similar issue and been able to resolve?
Info 2014-12-16 , 10:26:08
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml
Info 2014-12-16 , 10:26:08
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_12_00.xml
Info 2014-12-16 , 10:26:08
 at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
 Message: Setting PROCESSING status.
Info 2014-12-16 , 10:26:08
 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2014-12-16 , 10:26:08
 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Direct connection found
Info 2014-12-16 , 10:26:08
 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
 Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2014-12-16 , 10:26:08
 at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
 Message: Debug Log: Init method:GET
Severe 2014-12-16 , 10:26:10
 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
 Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml
Severe 2014-12-16 , 10:26:10
 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
 Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2014-12-16 , 10:26:10
 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
 Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml responseStatus:404
Severe 2014-12-16 , 10:26:10
 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
 Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_12_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2014-12-16 , 10:26:10
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: UDF download status is -> Failed
Thanks
Karl

Hi,
in this situation try following:
open registry:
HKLM\Software\Wow6432Node\Software\Lenovo\System Update\Preferences\UCSettings\RunTime
check if the informations are correct.
In case not, then correct them.
- Try to run TVSU as Administrator (right-click on it and select Run as Administrator)
In case this will be of no use, then just go into the install folder of TVSU and there you will see the folder called "Logs". In there you will for sure find the exact information on what went wrong. Perhaps some proxy config, or just the server was unavailable.
Cheers

TVSU "an error occurred while gathering user information"

I am getting this error on E20 4220CTO. I was told by tech support one/some of the windows files were bad and that was why it didn't run. I don't believe that response as everything else works just fine--except TVSU--and the tech gave me no idea which windows files might be bad. I am running version 4.03.0012. Is there any fix out there?? I do not manually update the registry.But I have run a registry cleaner and reinstalled latest verion of TVSU same problems. I also did a windows repair on NetFramework 4.0. I am running Win7-SP1 64-bit. I understand there is a beta Ver. 5 out for TVSU, if yes, where can I get it???? Or is there a different fix? I have checked the mapping interface.xml file and my version of Windows appears correctly there. Any help would be appreciated.

OS was preinstalled Win 7-64 bit but I have updated monthly when MS issues new releases. Copy of log file below:
[ThinkVantage System Update build: 2012-5-11 4.03.0012] 6/19/2012 8:08:14 PM
Info 2012-06-19 , 08:08:15 at Tvsu.Environment.EnvironmentManager..ctor() Message: Starting Environment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: Starting the instance of NLS@Runtime
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: The active language is: EN The default language is: EN The OS language is: EN The language loaded type is: OS
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Obtaining information from the Enviroment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Ends...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Sending Values to the SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Starting Validation Process!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All validations have been processed!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Writting to the registry...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All values were saved on the Registry!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Reloading Scheduler
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - The Scheduler was reloaded
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: All values sent to SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager ends...
Severe 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Application runs with the framework: 2.0.50727.5456
Info 2012-06-19 , 08:08:15 at Tvsu.Engine.DataBase.InitializeDataBase() Message: Initializing the DataBase from file: updates.ser
Info 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Starting the Application
Warning 2012-06-19 , 08:08:15 at Tvsu.Gui.Util.Tools.get_SystemVendor() Message: The vendor was resolved to THINK
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: Starting GUI...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: MainFrame created successfully
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: GUI -- Welcome screen
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.GUIController.SearchUpdates(Object sender, EventArgs args) Message: Starting the Search process...
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Search screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.Util.ProgressThread.InitSearch() Message: GUI -- Reporting progress for the Search
Info 2012-06-19 , 08:08:20 at Tvsu.Sdk.SuSdk.GetSystemProperties() Message: Get the System Properties
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: PreTask
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: Start
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Starting the task
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: The current process is:HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the PreProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the StartProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile() Message: The chm help file is already present in the system
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: The test.properties file was not found, the normal Hello process will continue.
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: HelloProcess Started
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: Client level: HelloLevel_8_11_00
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting PROCESSING status.
Info 2012-06-19 , 08:08:20 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2012-06-19 , 08:08:20 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Direct connection found
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.SetCertificates() Message: Setting certificates...
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean) Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo) Message: Debug Log: Init method:GET
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml responseStatus:404
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse() at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: UDF download status is -> Failed
Severe 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type) Message: Running egather minimal.....
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2012-06-19 , 08:08:22 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args) Message: RC eGatherer: 0
Info 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: MTM received from eGather: 4220CTO
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: An error ocurred while using the MappingParser Exception: Message: Key cannot be null. Parameter name: key Type: System.ArgumentNullException at System.Collections.Hashtable.ContainsKey(Object key) at System.Collections.Hashtable.Contains(Object key) at Tvt.Mapping.Languages.get_Item(String tla) at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: A value could not be mapped when using the MappingParser or eGather execution failed Exception: Message: Error getting MappingParser properties Type: Tvsu.Engine.Process.MappingInterfaceException at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Task.Task.StartExecution() Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess Exception: Message: A fatal error ocurred while in the HelloProcess Type: Tvsu.Engine.Process.HelloProcessException at Tvsu.Engine.Task.Task.Start() at Tvsu.Engine.Task.Task.StartExecution()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting FAILED status.
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e) Message: Error while gathering user information. Exception: Message: A fatal error ocurred while in the HelloProcess Type: Tvsu.Engine.Process.HelloProcessException at Tvsu.Engine.Task.Task.StartExecution() at Tvsu.Sdk.SuSdk.GetSystemProperties() at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Close System Update?
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Application will close now? True
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.MainFrame.OnClosing(CancelEventArgs e) Message: User wanted to close System Update, or the package force a reboot.
Severe 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2012-06-19 , 08:08:32 at Tvsu.Engine.DataBase.ShutDownDataBase() Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2012-06-19 , 08:08:32 at Tvsu.Environment.EnvironmentManager.closeEM() Message: Closing Environment Manager.
Info 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Shut Down the Application

"an error occurred while gathering user infor" I've encountered this.

I've found there is a post disscussed about this.
http://forums.lenovo.com/t5/ThinkVantage-Technologies/System-Update-An-error-occurred-while-gatherin...
But there are talking about the slolutions for Vista sp2.
I'm using Vista bussiness sp3, and I found vista sp3 doesn't release yet..Is that true ?
It's written when I right-clicked my computer > properties
Windows Vista Business
Service Pack 3
any view ? thx

Yes service pack 3 for vista has not been released yet.can you put a link of your screenshot here?Where did you obtain you copy of vista?
Cheers and regards,
• » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ
I am a volunteer here. I don't work for Lenovo

Error occurred while gathering RDF/SEM statistics

Hi,
I have problem:
BEGIN
SEM_PERF.GATHER_STATS();
END;
ORA-13199: Error occurred while gathering RDF/SEM statistics
ORA-06512: на "MDSYS.MD", line 1723
ORA-06512: на "MDSYS.MDERR", line 17
ORA-06512: на "MDSYS.SDO_SEM_PERF", line 8
ORA-06512: на line 3
Thanks,
Aleksey

Fixed.
This error result of “unusable” indexes in schema MDSYS, on table RDF_LINK$.
Rebuild indexes fix error.

Error occurred while finding users using API with custom field

Hi All,
I am getting the following error while searching user using API with custom attribute. Did anybody faced the same problem before ?
Hashtable<Object,Object> env = new Hashtable<Object,Object>();
env.put("java.naming.factory.initial", "weblogic.jndi.WLInitialContextFactory");
env.put(OIMClient.JAVA_NAMING_PROVIDER_URL, "t3://localhost:14000");
System.setProperty("java.security.auth.login.config","C:\\Oracle\\Middleware\\Oracle_IDM1\\designconsole\\config\\authwl.conf");
System.setProperty("OIM.AppServerType", "wls");
System.setProperty("APPSERVER_TYPE", "wls");
tcUtilityFactory ioUtilityFactory = new tcUtilityFactory(env, "xelsysadm", "Weblogic123$");
OIMClient client = new OIMClient(env);
client.login("xelsysadm", "Weblogic123$".toCharArray());
SimpleDateFormat formatter = new SimpleDateFormat("yyyy-MM-dd");
tcUserOperationsIntf moUserUtility = (tcUserOperationsIntf)ioUtilityFactory.getUtility("Thor.API.Operations.tcUserOperationsIntf");
Hashtable mhSearchCriteria = new Hashtable();
mhSearchCriteria.put("USR_UDF_ACTUALSTARTDATE",formatter.format(date));
tcResultSet moResultSet = moUserUtility.findAllUsers(mhSearchCriteria);
printTcResultSet(moResultSet,"abcd");
log4j:WARN No appenders could be found for logger (org.springframework.jndi.JndiTemplate).
log4j:WARN Please initialize the log4j system properly.
Exception in thread "main" Thor.API.Exceptions.tcAPIException: Error occurred while finding users.
at weblogic.rjvm.ResponseImpl.unmarshalReturn(ResponseImpl.java:237)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:348)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:259)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl_1036_WLStub.findAllUsersx(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at weblogic.ejb.container.internal.RemoteBusinessIntfProxy.invoke(RemoteBusinessIntfProxy.java:85)
at com.sun.proxy.$Proxy2.findAllUsersx(Unknown Source)
at Thor.API.Operations.tcUserOperationsIntfDelegate.findAllUsers(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at Thor.API.Base.SecurityInvocationHandler$1.run(SecurityInvocationHandler.java:68)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.security.Security.runAs(Security.java:41)
at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(weblogicLoginSession.java:52)
at Thor.API.Base.SecurityInvocationHandler.invoke(SecurityInvocationHandler.java:79)
at com.sun.proxy.$Proxy3.findAllUsers(Unknown Source)
at oim.standalone.code.OIMAPIConnection.usersearch(OIMAPIConnection.java:209)
at oim.standalone.code.OIMAPIConnection.main(OIMAPIConnection.java:342)
Caused by: Thor.API.Exceptions.tcAPIException: Error occurred while finding users.
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.findAllUsers(tcUserOperationsBean.java:4604)
at Thor.API.Operations.tcUserOperationsIntfEJB.findAllUsersx(Unknown Source)
at sun.reflect.GeneratedMethodAccessor1614.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.oracle.pitchfork.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:34)
at weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
at com.oracle.pitchfork.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:42)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy347.findAllUsersx(Unknown Source)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl.__WL_invoke(Unknown Source)
at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl.findAllUsersx(Unknown Source)
at Thor.API.Operations.tcUserOperationsIntf_e9jcxp_tcUserOperationsIntfRemoteImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:667)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:522)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:518)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Thank you

Hi J,
Thanks for the reply. But the code is working fine for OOTB attributes and for 11g API i am getting permission exception
Exception in thread "main" oracle.iam.platform.authz.exception.AccessDeniedException: You do not have permission to search the following user attributes: USR_UDF_ACTUALSTARTDATE.
at oracle.iam.identity.usermgmt.impl.UserManagerImpl.search(UserManagerImpl.java:1465)
at sun.reflect.GeneratedMethodAccessor1034.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at oracle.iam.platform.utils.DMSMethodInterceptor.invoke(DMSMethodInterceptor.java:25)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy366.search(Unknown Source)
at oracle.iam.identity.usermgmt.api.UserManagerEJB.searchx(Unknown Source)
at sun.reflect.GeneratedMethodAccessor1449.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.oracle.pitchfork.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:34)
at weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
at com.oracle.pitchfork.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:42)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy365.searchx(Unknown Source)
at oracle.iam.identity.usermgmt.api.UserManager_nimav7_UserManagerRemoteImpl.__WL_invoke(Unknown Source)
at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
at oracle.iam.identity.usermgmt.api.UserManager_nimav7_UserManagerRemoteImpl.searchx(Unknown Source)
at oracle.iam.identity.usermgmt.api.UserManager_nimav7_UserManagerRemoteImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:667)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:522)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:146)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:518)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: oracle.iam.identity.exception.SearchAttributeAccessDeniedException: You do not have permission to search the following user attributes: USR_UDF_ACTUALSTARTDATE.
at oracle.iam.identity.usermgmt.impl.UserManagerImpl.search(UserManagerImpl.java:1462)
... 44 more

Portal Runtime Error : An exception occurred while processing a request

Hello friends,
After upgradation of my portal to the following patch level, SAP J2EE 6.20:
Portal Version : EP 6 SP 2 patch 29 hotfix 0
Content Mgmt and Collaboration version : 6 SP2 patch 5
i faced many performance related issues. Portal seems to be very slow. After logging in, most of the time I get 2 errors:
Either
1> Iview remains blank.
Or
2> Portal Runtime Error : An exception occurred while processing a request. Portal Runtime exception occured. Please check the System Log.
But when I refresh that particular iview, it works fine.
I went through the portal.log file (/usr/sap/PEP6/j2ee/j2ee_00/cluster/server/managers/log/portal/logs). And found the root cause of most of the exceptions as "com.inqmy.services.servlets_jsp.server.ServletNotFoundException: The requested servlet ( portal ) not found."Aug 18, 2005 6:07:42 PM # PRT-Async 2 Fatal Exception ID:06:07_18/08/05_0669
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : pcd:portal_content/ACCContent/ACCContent.Roles/Company/R.Employee/W.MyWork/P.MyWork.DesktopTools/I.Contacts
Component class : com.sapportals.portal.prt.pom.RootComponentNode
User : tempuser
 at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:853)
 at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:311)
 at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
 at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
 at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
 at java.lang.Thread.run(Thread.java:479)
Caused by: com.sapportals.portal.prt.component.PortalComponentException: PortalComponentException
 at com.sapportals.portal.prt.pom.RootComponentNode.service(RootComponentNode.java:153)
 at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
 at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
 at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
 at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
 at java.lang.Thread.run(Thread.java:479)
Caused by: com.inqmy.services.servlets_jsp.server.ServletNotFoundException: The requested servlet ( portal ) not found.
 at com.inqmy.services.servlets_jsp.server.ServletContextFacade.loadServletLocal(ServletContextFacade.java:3660)
 at com.inqmy.services.servlets_jsp.server.InvokerServlet.service(InvokerServlet.java:81)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at com.inqmy.services.servlets_jsp.server.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:275)
 at com.inqmy.services.servlets_jsp.server.RequestDispatcherImpl.include(RequestDispatcherImpl.java:384)
 at com.sapportals.portal.prt.pom.RootComponentNode.service(RootComponentNode.java:144)
 at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
 at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
 at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
 at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
 at java.lang.Thread.run(Thread.java:479)
Help needed.(as i am helpless now.)
Regards,
Nilz

Anthony,
I had check it. It was correct. But the thing when I saw in the component Inspector of portal, my iview did not appear.
I created like this
 project-> rightclick-> export-> par ->selecting project-> givint protal password-> and finish.
The NW didn't give any error, but the par file didn't appear in the portal componet Inspect.
but the par file is created in the NW studio Navigation bar.
Let me know any help regarding this
thanks
venkat

OWA error: A problem occurred while you were trying to use your mailbox (Exchannge 2010 SP3)

Hi!
I have several mailboxes that are was moved from Exchange 2007 to Exchange 2010.
Sometimes occurs a problem: in OWA may appears error "A problem occurred while you were trying to use your mailbox" when selecting interface elements (such as "Options", "Public Folders",
"Reminders"). After this error user cannot access to mailbox through OWA during 10 minutes. The error "A problem occurred while you were trying to use your mailbox" appears in top of browser window on any computers. This behavior is manifested
in any browser, but it can not be associated with any particular event.
Access to mailbox through Outlook or through mobile devices (ActiveSync) continues to work fine in this time.
The errors in Application log on Client Access Server is absent (including error with EventID 9646). ExBPA is not showing anything specific to that error message. Test of OWA connectivity working successfully.
In the logs of IIS finded records:
2014-08-26 09:23:01 172.16.0.31 GET /owa/ &ex=UE:Microsoft.Exchange.Data.Storage.TooManyObjectsOpenedException 443 DOMAIN\username 172.16.4.218 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.3;+.NET4.0C;+.NET4.0E;+.NET+CLR+1.1.4322;+MS-RTC+LM+8)
200 0 0 31
Someone faced with such issue?
Have ideas to solve the issue?

Hi,
Event 9646 occurs if a MAPI client opens more than the default value. You can follow the steps below for troubleshooting:
1. Run regedit, and then click OK.
2. Expand the following registry subkey:
HKEY_LOCAL_MACHINE \SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
3. Right-click ParametersSystem, point to New, and then click Key.
4. Type MaxObjsPerMapiSession, and then press ENTER to name the new subkey.
5. Right-click MaxObjsPerMapiSession, click New, and then click DWORD Value.
6. Type Object_type, and then press ENTER to name the object.
Note: Object_type is the name of the object type in the error message that is mentioned in the "Symptoms" section.
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

MGX-8850 DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.

Need help with resolving this error message.
From what I can tell the card seems find when doing a dspcd 8 it does not show any alarms.
AGNODE-331-1.7.PXM.a > dspcd 8
AGNODE-331-1 System Rev: 05.06 May. 02, 2014 15:51:28 GMT
MGX8850/B Node Alarm: CRITICAL
Slot Number 8 Redundant Slot: 7
Front Card Upper Card Lower Card
Inserted Card: PXM45C UI Stratum3/B PXM HardDiskDrive
Reserved Card: PXM45 UI Stratum3 PXM HardDiskDrive
State: Standby Active Active
Serial Number: SAD100509GD SAD1032004C SAD102509L4
Prim SW Rev: 5.6(10.200) --- ---
Sec SW Rev: 5.6(10.200) --- ---
Cur SW Rev: 5.6(10.200) --- ---
Boot FW Rev: 5.6(10.200) --- ---
800-level Rev: E0 B0 A0
800-level Part#: 800-20217-06 800-25728-01 800-05052-06
CLEI Code: BA7AURPDAA BA6ATU0FAB BA7IADYAAB
Version ID (VID): --- --- ---
Reset Reason: On Reset From Shell
Card Alarm: NONE
Failed Reason: None
Type <CR> to continue, Q<CR> to stop:
AGNODE-331-1 System Rev: 05.06 May. 02, 2014 15:51:28 GMT
MGX8850/B Node Alarm: CRITICAL
Miscellaneous Information:
Crossbar Slot Status: Present
Alarm Causes
NO ALARMS
Backcard Mismatch/Failed Reasons
Upper Card
NO MISMATCH
Lower Card
NO MISMATCH
Type <CR> to continue, Q<CR> to stop:
AGNODE-331-1 System Rev: 05.06 May. 02, 2014 15:51:28 GMT
MGX8850/B Node Alarm: CRITICAL
Front Card Mismatch Reason
NO MISMATCH
AGNODE-331-1.7.PXM.a >
but when I run the dsplog command the following is shown.
07A00454 05/02/2014-14:13:31 DIAG-4-ERR
 SysDiag SysDiagReportError
DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
07A00455 05/02/2014-12:40:41 DIAG-4-ERR
 SysDiag SysDiagReportError
DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
07A00602 05/02/2014-12:53:54 DIAG-4-ERR
 SysDiag SysDiagReportError
DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
Anyone know why the log is showing this and how do I get past it?

Need help with resolving this error message.
From what I can tell the card seems find when doing a dspcd 8 it does not show any alarms.
AGNODE-331-1.7.PXM.a > dspcd 8
AGNODE-331-1 System Rev: 05.06 May. 02, 2014 15:51:28 GMT
MGX8850/B Node Alarm: CRITICAL
Slot Number 8 Redundant Slot: 7
Front Card Upper Card Lower Card
Inserted Card: PXM45C UI Stratum3/B PXM HardDiskDrive
Reserved Card: PXM45 UI Stratum3 PXM HardDiskDrive
State: Standby Active Active
Serial Number: SAD100509GD SAD1032004C SAD102509L4
Prim SW Rev: 5.6(10.200) --- ---
Sec SW Rev: 5.6(10.200) --- ---
Cur SW Rev: 5.6(10.200) --- ---
Boot FW Rev: 5.6(10.200) --- ---
800-level Rev: E0 B0 A0
800-level Part#: 800-20217-06 800-25728-01 800-05052-06
CLEI Code: BA7AURPDAA BA6ATU0FAB BA7IADYAAB
Version ID (VID): --- --- ---
Reset Reason: On Reset From Shell
Card Alarm: NONE
Failed Reason: None
Type <CR> to continue, Q<CR> to stop:
AGNODE-331-1 System Rev: 05.06 May. 02, 2014 15:51:28 GMT
MGX8850/B Node Alarm: CRITICAL
Miscellaneous Information:
Crossbar Slot Status: Present
Alarm Causes
NO ALARMS
Backcard Mismatch/Failed Reasons
Upper Card
NO MISMATCH
Lower Card
NO MISMATCH
Type <CR> to continue, Q<CR> to stop:
AGNODE-331-1 System Rev: 05.06 May. 02, 2014 15:51:28 GMT
MGX8850/B Node Alarm: CRITICAL
Front Card Mismatch Reason
NO MISMATCH
AGNODE-331-1.7.PXM.a >
but when I run the dsplog command the following is shown.
07A00454 05/02/2014-14:13:31 DIAG-4-ERR
 SysDiag SysDiagReportError
DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
07A00455 05/02/2014-12:40:41 DIAG-4-ERR
 SysDiag SysDiagReportError
DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
07A00602 05/02/2014-12:53:54 DIAG-4-ERR
 SysDiag SysDiagReportError
DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
Anyone know why the log is showing this and how do I get past it?

APP-DT-34605:Oracle error ORA-4098 occured while writing to PER_ALL_ASSIGNM

We have Upgraded DB from 10.2.0.2 to 10.2.0.5 having same Apps version 11.5.10.2,
we have seen below issue upon upgrade,
While updating any information in Assignment i.e. Assignment Status getting following error.
APP-DT-34605:Oracle error ORA-4098 occured while writing to PER_ALL_ASSIGNMENTS_F
How to overcome these errors, please advise,
RM

Please see these docs.
PERWSHRG: Updating Assignment Gives Error APP-DT-34605 ORA-6510 [ID 286294.1]
Update Employee Assignment Details Cause Error: APP-DT-34605-- ORA-20001 occurred writing to PER_ALL_ASSIGNMENTS_F [ID 793451.1]
APP-DT-34605 Error When Saving on Assignment Form [ID 829292.1]
Receive APP-DT-34605 Error When Updating an Existing Payment Method [ID 780090.1]
ORA-06508 PL/SQL Could Not Find Program Unit Being Called: "APPS.PAY_PAY_SHD" [ID 1170903.1]
Thanks,
Hussein

IWeb Publish Error - A lock occurred while publishing to MobileMe

iWeb Publish Error - A lock occurred while publishing to MobileMe. Try publishing again later.
I've tried all articles so far on apple support site. Tried on new OS user and publishing to folder and publishing a test page. I still get an error. Publishing to folder works fine, its just when I publish to MobileMe. Also tried different network and restarting computer etc.
Help me. Thanks.

If you are logged in OK maybe you should look at your Keychain.
Finer/Go/Utilities/Keychain Access.app.
Try "Keychain First Aid" from the "Keychain Access" drop down menu.

Retail Execution 3.2 Failure occurred while executing user supplied code in the server

Hello,
I am having sync issues while trying to sync data between device and CRM server.
I can register the device in SUP and the app navigates to the home screen of the Rex application. When I try to perform a customer sync for example I get this error in the SUP logs.
2014-07-15 16:26:19.831 ERROR Mobilink Thread-213 [com.sybase.ml.sup.Logger] [-10225] Failure occurred while executing user supplied code in the server
I read on some other post for some other package that the issue was that the package deployed to the SUP server didnt match the application version on the device.
So I went to the SAP marketplace and downloaded the patch for SUP and Rex.
I patched the SUP server to 2.3 SP4.
I then tried deploying the patch for the Rex MBO but get the error below.
Anyone know a way around this?
Regards
Jared

Hello,
Apply the Patch-10510 as per SAP note 1999833 to resolve this error. The patch has to be asked via OSS to component MOB-SUP-RT.
Best Regards,
Rajat.

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