System Update error with ia.exe - is there a fix?

Hi
T61 - XP Pro SP3 - running OK until recently! ......Now, cannot System Update my T61 due to this ***** error. I've read as much as there is on the forum and other pages and cannot [as yet] make out if there is an actual fix. Any claims...? Lenovo....?
Incidently, having issues with Windows Updates too.... cannot install SQL 2005 SP2/3 due to '0x663' error message does anybody know what this refers? MS are less than informative ...
Thanks

Maybe do a search before starting a new thread. This topic has been discussed in many threads. But to give you hope, iOS 8.1 is coming in the next couple weeks and according to several developers who have the Beta version and even some publications who have access, 8.1 will indeed address Bluetooth Connectivity issues.

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System Update error "An error occurred while gathering user information"

I honestly think that i'm never going to stop running into issues with Lenovos software....
Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out.
[Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
Info 2015-03-04 , 05:58:34
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.34209
Info 2015-03-04 , 05:58:36
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:36
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2015-03-04 , 05:58:39
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2015-03-04 , 05:58:39
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_14_00
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2015-03-04 , 05:58:39
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Downloaded
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
Message: Parsing the UDF file
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
Type: System.IO.FileNotFoundException
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2015-03-04 , 05:58:39
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:41
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2015-03-04 , 05:58:41
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2015-03-04 , 05:58:42
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2015-03-04 , 05:58:42
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2015-03-04 , 05:58:42
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2015-03-04 , 05:58:42
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2015-03-04 , 05:58:42
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2015-03-04 , 05:58:43
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
Solved!
Go to Solution.

The hello level 9_14 is expected behavior. The link is currently set blanks. Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information.
As you saw, hello level9_13 contains data.
My notes:
systemupdate506-01-15-2015.exe System Update 5.06.0027 hl=14 (02/05/2015)
systemupdate506-11-04-2014.exe System Update 5.06.0024 hl=13 (11/24/2014)
>>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
====
Your failure is here:
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
================
SU runs ia.exe(inventory agent) via tvsucommandlauncher via the SU service in windows services.
Expected output is the creation of two XML's:
'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
These two .xmls contain information about your system such as machine type and model.
This message stated:
Message: RC eGatherer: 0
I dont think ia.exec ever got executed.
===
In c\programdata\lenovo\systemupdate\logs
Post
tvsu_exec.log
Tvsucommandlauncher.log
service.log (inside the SUservice logs folder).
Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
==
DId your system ship from the factory with System Update installed?
Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system?

System Update Error while loading

Having a problem with the ThinkVantage System Update Tool v3.14 running on T40 w/ XP SP2.
When I launch the tool I get the following error:
"A problem occurred while loading the System Update configuration settings. Please wait while System Update restarts."
I click OK for the error and System Update restarts and gets the very same error.... over and over again until I kill the Tvsukernel.exe.
I have uninstalled / reinstalled the app....yes with reboots in between.
I have validated that I have the latest .Net version
I get the same result if I launch System Update from Start Menu or within Lenovo ThinkVantage Toolbox.
I'm not using a proxy.
TVT Scheduler is running.
ANY Ideas anyone can offer would be greatly appreciated........... !

hello
hear is the link for your thinkpad software check it out
thinkpad software downloads
Cheers and regards,
• » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
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I am a volunteer here. I don't work for Lenovo

System Update Error on Windows XP 64 bit

When I try to run System Update on my T410 which I have just installed Windows XP 64 bit on, I get the following error message.
Searching for Updates
An error occurred while gathering user information.
System Update does nothing after that.

Hello,
I don't believe that Lenovo ever shipped a T410 with Windows XP Professional 64-bit Edition, so you'll likely need to manually download device drivers for the various hardware components from the various silicon manufacturers' web sites (i.e., Intel, nVidia and so forth).
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
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?? System Update Incompatible with Win 7 Service Pack 1 ??

Hello everyone,
I have two ThinkPads.One's a T61p and the other is a W500. Both have Windows 7 Service Pack 1 (beta) installed and both have ThinkVantage System Update 4 (v4.00.0024) installed.
It seems the System Update is incompatible with Service Pack 1. When I try to run the System Update, it seems to start fine but when I try to get new updates, I receive the message, "An error occurred while gathering user information."
Has anyone else had this error? Will a new (compatible) version of System Update be released?
Thanks

i had the same problem got it working by adding until they update for now
  <OS>
   <OSTVIA>WIN7-ULT.SP1</OSTVIA>
   <OSeGatherer>
    <Name>WINDOWS 7 Ultimate</Name>
    <ServiceRelease>Service Pack 1</ServiceRelease>
   </OSeGatherer>
   <OSQuest>Windows 7</OSQuest>
  </OS>
in the MappingInterface.xml located at
C:\Program Files\Lenovo\System Update\session\system\SSClientCommon

ThinkVantage System Update error

I recently used a set of system restore disks after a hard drive failure in my R61i. Now when I run System Update version 3.00.0022 I receive an error message (an error occurred while gathering user information) My system bios is version 2.16. Does anyone know how to fix this?
Solved!
Go to Solution.

Does this help?:- http://forums.lenovo.com/t5/ThinkVantage-Technologies/System-Update-An-error-occurred-while-gatherin...
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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WAS 6.40 ABAP stack install - error with sapstartsrv.exe - Help needed!

Hi all,
Can anyone assist me with a new installation issue? I am trying to perform an initial install of WAS 6.40 SP3 ABAP stack (non unicode) using the NW Master CD and CD51030103 for the SAP Kernel on a vanilla W2K AS server.
I also have a previously installed working version of EP6.0 SP9 on WAS 6.40 (SP9) on the same physical server.
The problem is occuring at the Create and reregister services part of the new 6.40 kernel install, I am getting the message:
WARNING 2004-12-08 18:45:26
Execution of the command "F:\usr\sap\IDS\SYS\exe\run/sapstartsrv.exe '-r' '-q' '-p' 'F:\usr\sap\IDS\SYS\profile\START_DVEBMGS00_devbox01' '-s' 'IDS' '-n' '00' '-U' 'devbox01\SAPServiceIDS' '-P' 'XXXXXX' '-e' 'devbox01\idsadm'" finished with return code -1. Output: Test call to Service failed.Profile parameter SAPSYSTEMNAME or SAPSYSTEM doesn't match installation parameters.Service not correctly installed.
ERROR 2004-12-08 18:45:26
MOS-01011 'F:\usr\sap\IDS\SYS\exe\run/sapstartsrv.exe' returned with '-1'.
I have had no problems in the past in installing a 6.20 kernel on the same host as a portal server, but this time with 6.40 I have had no luck.
I have tried replacing the version of sapstartsrv.exe from the
..usr\sap\SID\SYS\exe\run directory with a more recent version to see if the exe version was the problem but this has not resolved.
I have also tried to run the installation again without deleting the previous files, and this has also made no difference.
I have read through most of the forum's regarding problems with sapstartsrv.exe failing, but couldn't find anything that can help fix my problem.
If anybody thinks they can help, it would be most appreciated
Cheers,
Paul

Hi Sergio, hi Paul,
I'm getting the same error while trying to install with RI 2.5. Interesting enough, I also have a 6.20 installed on the same machine.
Sergio, do you mean by your last post one should change the system nr when configuring the installation?
Paul, did you find a workaround/solution?
Thanks in advance
Detlev

Application error with btvstack.exe

I installed the Win 8.x drivers for Kworld's USB ATSC hybrid TV stick (UB445-U2) and they caused errors in btvstack.exe and bitcasa.exe. I contacted Bitcasa and they were able to help me resolve the bitcasa.exe error. I contacted Kworld about the btvstack.exe error and they recommended contacting Lenovo about this error because it is an application that is part of Qualcomm Atheros Bluetooth suite.
Please let me know if you know how to resolve the apparent driver conflict with btvstack.exe.
I have the following installed:
Windows 8.1 64 bit with current updates
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS driver 8.0.1.305
Kworld UB445-U driver from Conexant 6.214.423.423

t,
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Good luck!
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WAS 6.40 ABAP stack install - error with sapstartsrv.exe

Hi,
Can anyone assist? I am trying to perform an initial install of WAS 6.40 SP3 ABAP stack (non unicode) using the NW Master CD and CD51030103 for the SAP Kernel on a vanilla W2K AS install, which also has a working EP6.0 SP9 runnning on it.
At the Create and reregister services part of the kernel install, I am getting the message:
WARNING 2004-12-08 18:45:26
Execution of the command "F:\usr\sap\IDS\SYS\exe\run/sapstartsrv.exe '-r' '-q' '-p' 'F:\usr\sap\IDS\SYS\profile\START_DVEBMGS00_devbox01' '-s' 'IDS' '-n' '00' '-U' 'devbox01\SAPServiceIDS' '-P' 'XXXXXX' '-e' 'devbox01\idsadm'" finished with return code -1. Output: Test call to Service failed.Profile parameter SAPSYSTEMNAME or SAPSYSTEM doesn't match installation parameters.Service not correctly installed.
ERROR 2004-12-08 18:45:26
MOS-01011 'F:\usr\sap\IDS\SYS\exe\run/sapstartsrv.exe' returned with '-1'.
I have had no problems in the past in installing a 6.20 kernel on the same host as a portal server, but this time no luck.
I have also tried replacing the version of sapstartsrv.exe from the
..usr\sap\SID\SYS\exe\run directory with a more recent version to see if the exe version was the problem but this has not resolved.
I have also tried to run the installation again without deleting the previous files, and this has also made no difference.
I have read through most of the forum's regarding problems with sapstartsrv.exe failing, but nothing of use to fix my problem.
If anybody thinks they can help, it would be most appreciated
Cheers,
Paul
Message was edited by: Paul Brine

Hi Sergio, hi Paul,
I'm getting the same error while trying to install with RI 2.5. Interesting enough, I also have a 6.20 installed on the same machine.
Sergio, do you mean by your last post one should change the system nr when configuring the installation?
Paul, did you find a workaround/solution?
Thanks in advance
Detlev

System updata error

an issue on the new t410...
I have several softwares which can only be run on the xp-system (the original OS is win7pro)
however, I have a critical problem with the system update
everytime is gives a message
"System Update - An error occurred while gathering user information "
I have tried many possible methods as I can find by internet search, however, they do not work at all..
What is happening here??

That (rather uninformative) error message usually means the version of TVSU you are running is too old for the version on the Lenovo servers.
If you are running an older TVSU (maybe one that came w/an XP downgrade) go to the support site and install the newest version. Hopefully that will get you going.
Z.
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System Update Error in T41

I am trying Windows 7 on my T41, and running System Update ver. 4 to get the necessary drivers. I keep getting Error 75. Can anyone help me?

Hi scottiecargo, welcome to the forum,
hate to disappoint you, but server OSes were never supported in SystemUpdate and neither IBM or Lenovo ever released drivers for server OSes for any ThinkPads.
I know some people have installed server OSes on ThinkPads, searching here and at http://forum.thinkpads.com/ might produce some driver ideas for you.
Good luck
Andy ______________________________________
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