"System Update" is not available without a Motorola service account

Can somebody explain to me what this is or means? It's not mentioned in any of the documentation and it's not mentioned on the majority of these threads when people are sucessfully upating their droids. HELP!
Thanks in advance
VJ

djtonic wrote:
Negative on being hacked/rooted! Just like the instructions read, select settings > system updates and that's when I get this message. Then it asks "Do you want to setup an account" choices are setup or cancel. I select setup and it processes for about 20 sec, then reads "this is taking to long select ok to keep trying in background"
is there a way you have some debug mode turned on or service menu activated or you received a development version of the phone?  Have you accessed any "hidden menus" and messed up settings?
Either you or verizon did something to the phone.
I would run into a vzw store and get service codes or send the ph back for replacement.
This is what I was afraid of hearing. At least this confirms my suspictions. All I got out of vzw tech support was that "The only way that phones are being updated is by OTA" and that this is a geographical phased approach til the end of the month. WTH!
Verizon plz properly train your people
Thanks for the reply

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