System update reports no packages on Z60m restored to a Jan-2006 factory state

Hi,
I have just rebuilt my Z60m (type 2529-FKG) following a hard drive failure, reinstalling from a set of rescue and recovery disks I made last year.
While Windows has downloaded a load of updates, system updaters claims none (aside from an update to system update - 3.14.0008) despite having regularly downloaded updates in the past.
Any ideas what I can do to solve this?
Thanks, John.

Hi,
I have just rebuilt my Z60m (type 2529-FKG) following a hard drive failure, reinstalling from a set of rescue and recovery disks I made last year.
While Windows has downloaded a load of updates, system updaters claims none (aside from an update to system update - 3.14.0008) despite having regularly downloaded updates in the past.
Any ideas what I can do to solve this?
Thanks, John.

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    Go to Solution.

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    Severe 2014-04-01 , 05:43:14
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  • ThinkVantage System Update - "There are no applicable packages found for your system"

    QuestionWhen running TVSU, I am getting a system notification of "There are no applicable packages found for your system"
    AnswerThis issue has occured at various times, and may more commonly occur when TVSU updates itself.  At the time this article was originally written, the symptom was noted by some customers after updating from version 4.01.0010.
    After updating System Update, if no packages are found for your system, please try the following to uninstall and manually reinstall the current version of system update.
    Click Start
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    Run ThinkVantage System Update and the list of updated drives will now populate correctly.

    There are a few comments here that have come in over 3 years...
    1) Please update to the latest version of TVSU appropriate for your version of operating system.  TVSU should update itself, but please check the reported version when TVSU starts up against the most recent version available to download on support.lenovo.com.  Uninstall, download the newer version, and re-install if it does not auto update and you have confirmed a newer version.
    2) From time to time, there are issues with the TVSU catalog and updates may not be reported as available for a specific system.  Lenovo software teams do their best to ensure the update catalog is current for all supported models, but in the event that you find no updates for your system and believe this is in error, please manually check several of the principle driver versions in device manager and compare with the versions available for manual download on the support site for your model.  If later versions of drivers and BIOS are available on the support site, but not made available through TVSU, then use this feedback link to notify the e-support team so they may investigate.
    http://support.lenovo.com/us/en/websitefeedback
    3) If you have recently changed the system board in your system, or service has changed the board, and TVSU can no longer find updates, or reports an error detecting your system, please reboot and press F1 to enter BIOS.  (Note, you may need to shut and restart to enter BIOS).  In BIOS, check that the system model type and serial number are correctly displayed.  These should match the type and serial numbers on the sticker on the bottom of your system.  TVSU identifies correct updates by checking these values in BIOS.   When a system board is replaced, there is a service proceedure to update the type and serial number values in BIOS to match that of the new system.  If these are shown as blank, this was not performed, and is the reason TVSU is not detecting updates.  Please contact Lenovo service if this is the case.

  • T61P - System Update build: 5.02.0011 - Error occurred while gathering user informatio​n

    I have issues with SU with my Lenovo t61p
    Win8Pro x64
    [Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
    Info 2013-04-29 , 01:31:43
    at Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2013-04-29 , 01:31:43
    at Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2013-04-29 , 01:31:44
    at Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Scheduler Manager Starts...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Obtaining information from the Enviroment Manager...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Validating Starts...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Validating Ends...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Sending Values to the SchedulerParser...
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Receiving Values from the SchedulerManager
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Starting Validation Process!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - All validations have been processed!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Writting to the registry...
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - All values were saved on the Registry!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Reloading Scheduler
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - The Scheduler was reloaded
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: All values sent to SchedulerParser...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Scheduler Manager ends...
    Severe 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 2.0.50727.6400
    Info 2013-04-29 , 01:31:44
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2013-04-29 , 01:31:49
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_03_00
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2013-04-29 , 01:31:49
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2013-04-29 , 01:31:49
    at Tvsu.FileDownloader.HttpsDownload.SetCertificates(​)
    Message: Setting certificates...
    Info 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(Connect​ionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    Message: Debug Log: Init method:GET
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Failed
    Severe 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2013-04-29 , 01:31:53
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: MTM received from eGather: 6458BS9
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: An error ocurred while using the MappingParser
    Exception:
    Message: There is not entry for the key SRM
    Type: System.NullReferenceException
    at Tvt.Mapping.Languages.get_Item(String tla)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
    Message: Error getting MappingParser properties
    Type: Tvsu.Engine.Process.MappingInterfaceException
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Ex​ception e)
    Message: Error while gathering user information.
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelE​ventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2013-04-29 , 01:31:59
    at Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2013-04-29 , 01:31:59
    at Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application

    You have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
    Run windows update and make sure .netframework is current.
    Did you upgrade from win 7?

  • System Update error "An error occurred while gathering user informatio​n"

    I honestly think that i'm never going to stop running into issues with Lenovos software....
    Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out. 
    [Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
    Info 2015-03-04 , 05:58:34
    at Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2015-03-04 , 05:58:36
    at Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2015-03-04 , 05:58:36
    at Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe 2015-03-04 , 05:58:36
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 4.0.30319.34209
    Info 2015-03-04 , 05:58:36
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2015-03-04 , 05:58:36
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2015-03-04 , 05:58:39
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_14_00
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_14_00.xml
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_14_00.xml
    Info 2015-03-04 , 05:58:39
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2015-03-04 , 05:58:39
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2015-03-04 , 05:58:39
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(Connect​ionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2015-03-04 , 05:58:39
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    Message: Debug Log: Init method:GET
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Downloaded
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    Message: Parsing the UDF file
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
    Exception:
    Message: Root element is missing.
    Type: System.Xml.XmlException
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent(​)
    at System.Xml.XmlTextReaderImpl.Read()
    at System.Xml.XPath.XPathDocument.LoadFromReader(XmlR​eader reader, XmlSpace space)
    at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Unable to execute egather
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error getting the Egather parser
    Exception:
    Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
    Type: System.IO.FileNotFoundException
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
    Exception:
    Message: Error getting the Egather parser
    Type: Tvsu.Engine.Process.EgatherException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Ex​ception e)
    Message: Error while gathering user information.
    Exception:
    Message: Error getting the Egather parser
    Type: Tvsu.Engine.Process.EgatherException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2015-03-04 , 05:58:42
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2015-03-04 , 05:58:42
    at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelE​ventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2015-03-04 , 05:58:42
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2015-03-04 , 05:58:42
    at Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2015-03-04 , 05:58:42
    at Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2015-03-04 , 05:58:43
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application
     One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_14_00.xml
    It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
    My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
    Solved!
    Go to Solution.

    The hello level  9_14 is expected behavior. The link is currently set blanks.  Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information. 
    As you saw, hello level9_13 contains data.
    My notes: 
    systemupdate506-01-15-2015.exe System Update  5.06.0027 hl=14  (02/05/2015)
    systemupdate506-11-04-2014.exe System Update  5.06.0024 hl=13  (11/24/2014)
    >>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
    ====
    Your failure is here:
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​​g type)
    Message: Unable to execute egather
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error getting the Egather parser
    Exception:
    Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
    ================
    SU runs ia.exe(inventory agent) via tvsucommandlauncher via  the SU service in windows services. 
    Expected output is the creation of  two XML's:
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
    These two .xmls contain information about your system such as machine type and model.
    This message stated:
    Message: RC eGatherer: 0
    I dont think ia.exec ever got executed.
    ===
    In c\programdata\lenovo\systemupdate\logs    
    Post
    tvsu_exec.log
    Tvsucommandlauncher.log 
    service.log   (inside the SUservice logs folder).
    Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
    ==
    DId your system ship from the factory with System Update installed?
    Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system?

  • Need to delete all data and restore computer to factory state !

    Hi - please help. I have made a mistake - I tried to migrate data from my iMac to my brand new MacBook Pro (no idea why !) , and I have way too much data. The MacBook memory is full already. I therefore want to delete everything and restore the MacBook to its factory state. I have already deleted and reinstalled OX S thinking this would do it but it hasn't. The issue is it says the disk is full but I can't see any files or folders to delete. Where are they ? And how can I delete them all ? Please help - I am very excited about my MacBook Pro and within 24 hours its clogged up

    Power off your MacBook.
    Hold down the "Option" button while starting up the computer. You may let go once you see the spinning dial below the apple.
    Using the arrow keys, navigate to 10.8 Recovery and press enter.
    Select your language and go into Disk Utility.
    Click on your hard drive (not "Macintosh HD," the one above that with the brand name, model, and capacity).
    Go to the "Erase" tab.
    Make sure the volume type is set to "Mac OS Extended (Journaled)," and click the "Erase" button on the bottom of the window (not "Erase Free Space," that will do nothing), and choose how secure you want the erase to be. The less secure the faster it will go. For a hard drive with a capacity of 128 GB this can take anywhere from 3 hours (least secure) to 24 hours or more (most secure).
    Go through the same process you did to reinstall the operating system.
    You should be good to go.

  • How can I restore an IdeaPad s10e to factory settings?

    Hi all! I'm new to this forum. I've been searching far and wide for a solution to my problem and I can't find a suitable answer...
    I have an IdeaPad s10e (which I love) but lately there have been some weird and bizarre things going on with XP (WPA-PSK protected networks not working, programs crashing, windows opening by themselves). Before someone jumps in and say "VIRUSES!" it's not that. I always take all the necessary precautions to avoid this. What happened is that I used some StarDock programs to dress XP up and it started doing all these crazy things, I uninstalled them and it's still acting weird.
    Anyway, I wanted to restore my netbook back to factory state, but since I installed Ubuntu 9.04 and Windows 7 alongside XP my F11 restore option is missing. When I installed Ubuntu the option was still there, but when i installed the cursed Windows 7 RC the loader ate up that option. Now I restored XP's bootloader and deleted the Ubuntu partition but the F11 option is still missing.
    So, what can I do?...I really want to restore my netbook back to normal. This time around Windows 7 won't be an option until I can buy the full version.
    So PLEASE help me. And I also read some posts about cloning the drive before using the netbook and such, but none of that will help me. Lenovo's support isn't very helpful.
    Thanks in advance!
    Solved!
    Go to Solution.

    IdeaPadder wrote:
    Windows 7 won't be an option until I can buy the full version.
    http://www.mydigitallife.info/2008/11/06/how-to-rearm-and-extend-free-usage-activation-grace-period-...
    this link shows a way to use windows 7 rtm for 120 days legally..
    AMD Phenom II X6 1055T / 2xATI HD5770 CF / 8GB DDR3 / 4x500GB RAID-5 / Win 7 Ultimate x64
    Lenovo S10e Black / 2GB DDR2 / 160GB HDD / 6-cell battery / Win 7 Ultimate x86
    Motorola Xoom

  • Lenovo System Update 5.03 on T430u doesn't report software updates

    On my T430u Lenovo System Update 5.03 running on windows 8.1doen't find any update even though updates are available. More technical details about the problem are reported in my previous thread.
    I'm really pleased if someone can help me.
    Thanks,
    Denis.
    Solved!
    Go to Solution.

    Hi Mithun,
    The problem still persist.
    I've just reinstalled all components:
    - .NET Framework 3.5 SP1
    - Lenovo System Update 5.03.008 (systemupdate503-2013-10-31.exe)
    - Related Patch "Patch module for Lenovo System Update" (sushortcutfix01.exe)
    - Executing DesktopToastsForCriticalUpdates (look at the screenshot) it reports available updates
    - Executing Lenovo System Update it doesn't report any updates to install.
    In logs directory of Lenovo System Update installation directory (C:\Program Files (x86)\Lenovo\System Update\logs) I can extract the same error:
    Info    2014-01-20 , 12.04.56
        in Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_08_00.xml
    Info    2014-01-20 , 12.04.56
        in Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
    Info    2014-01-20 , 12.04.56
        in Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
        Message: Setting PROCESSING status.
    Severe    2014-01-20 , 12.04.56
        in Tvsu.Engine.Process.HelloProcess.Start()
        Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml, this XML file is not well-formed
        Exception:
            Message: Elemento radice mancante.
            Type: System.Xml.XmlException
               in System.Xml.XmlTextReaderImpl.Throw(Exception e)
       in System.Xml.XmlTextReaderImpl.ParseDocumentContent()
       in System.Xml.XmlTextReaderImpl.Read()
       in System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
       in System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
       in Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
       in Tvsu.Engine.Process.HelloProcess.Start()
    - The File: C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_08_00.xml
    it's an empty file (0 KB).
    Can you help me?
    Is there a place where I can attach all log files ?
    Best regards,
    Denis.

  • Lenovo System Update shows no new packages - T430s/8.1

    Dear Community,
    T430s, Win 8.1 Enterprise here. I installed Lenovo System Update 5.03 and scanned for new packages. However, it states that there are no new things for me. I went to Lenovo’s support website and found numerous drivers definetly newer then my installed one. Any ideas where the problem is? (I don’t want to download and install all of them individually…)
    Link to image
    Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules

    Dear Community,
    T430s, Win 8.1 Enterprise here. I installed Lenovo System Update 5.03 and scanned for new packages. However, it states that there are no new things for me. I went to Lenovo’s support website and found numerous drivers definetly newer then my installed one. Any ideas where the problem is? (I don’t want to download and install all of them individually…)
    Link to image
    Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules

  • Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?

    Team Lenovo,
    I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
    I've made sure no firewalls are active.  Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options.  I've tried to uninstall and reinstall and no change.  I've also tried to run as an Administrator and no luck either.
    I reviewed the logs that are located at:
    C:\Program Files (x86)\Lenovo\System Update\logs
    I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it.  I did notice download.lenovo.com link when I try to reach it directly shows file not found???
    [ThinkVantage System Update build: 2009-10-19 4.00.0024]    2/5/2011 4:13:45 PM
    Info    2011-02-05 , 04:13:45
        at Tvsu.Environment.EnvironmentManager..ctor()
        Message: Starting Environment Manager...
    Info    2011-02-05 , 04:13:45
        at Tvsu.Nls.NlsResources..ctor()
        Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe    2011-02-05 , 04:13:45
        at Tvsu.Sdk.SuSdk.StartApplication()
        Message: Application runs with the framework: 2.0.50727.4952
    Info    2011-02-05 , 04:13:45
        at Tvsu.Engine.DataBase.InitializeDataBase()
        Message: Initializing the DataBase from file: updates.ser
    Warning    2011-02-05 , 04:13:45
        at Tvsu.Gui.Util.Tools.get_SystemVendor()
        Message: The vendor was resolved to THINK
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
        Message: The chm help file is already present in the system
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: The test.properties file was not found, the normal Hello process will continue.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather minimal.....
    Info    2011-02-05 , 04:14:11
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:11
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:14
        at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
        Message: RC eGatherer: 0
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: MTM received from eGather: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Data to be set in the Environment Manager to use with Quest:
    QOS (Quest OS): Windows 7
    QOSLang (Quest language): EN
    MTM: 4389AB8
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelloProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The process HelloProcesshas been finished.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: PostTask
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetSystemProperties()
        Message: Return the System Properties
    Info    2011-02-05 , 04:14:14
        at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
        Message: Get Applicable Updates
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting DONE status.
    Info    2011-02-05 , 04:14:14
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-05 , 04:14:19
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
    Info    2011-02-05 , 04:14:19
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelpCenterQuestProcess
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
        Message: Launching Egather
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
        Message: Running egather complete.....
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: Launching HelpCenter
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message:  /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info    2011-02-05 , 04:14:19
        at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
        Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message:
    Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Info    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
        Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
    Severe    2011-02-05 , 04:14:19
        at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
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        Exception:
            Message: The underlying connection was closed: An unexpected error occurred on a receive.
            Type: System.Net.WebException
               at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
       at System.Net.HttpWebRequest.GetRequestStream()
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
    Info    2011-02-05 , 04:14:19
        at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
        Message: Exception setting the request content
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Message: Tvt.FileDownloader.DownloadException
    Exception setting the request content
       at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
        Message: An error ocurred while contacting the help center
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
       at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
       at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
       at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
    Info    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PostProcess HelpCenterQuestProcess
    Severe    2011-02-05 , 04:14:19
        at Tvsu.Engine.Task.Task.StartExecution()
        Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.Start()
       at Tvsu.Engine.Task.Task.StartExecution()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting FAILED status.
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
        Message: Error while downloading packages.
        Exception:
            Message: Exception setting the request content
            Type: Tvt.FileDownloader.DownloadException
               at Tvsu.Engine.Task.Task.StartExecution()
       at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
       at Tvsu.Gui.Util.ProgressThread.InitSearch()
    Info    2011-02-05 , 04:14:20
        at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
        Message: Showing ERROR Message: < An error occurred while downloading packages.

    Thank you for the reply.  I already have NET. Framework 4.x installed and I stil have the same problem.
    I looked at the logs again and I believe the issue is that I can not download this file:
    https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Can someone try that link and see if they get anything?  I keep getting in my browser "file not found".
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-07 , 09:23:47
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Connection settings bean found for download.lenovo.com
    Info    2011-02-07 , 09:23:47
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-07 , 09:23:47
        at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
        Message: Setting PROCESSING status.
    Info    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: UDF download status is -> Failed
    Severe    2011-02-07 , 09:23:47
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Could't connect to the HelloServer, no UDF file was downloaded

  • I did a full system restore to my phone along with the new 7.0 update. Now I went to restore my phone setting back through Itunes and it goes through all the steps but when it is completed it wont get past the "Connect to Itunes" screen

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    hey PSIC01,
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    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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