System Update v3.14 error: "an error occurred while downloadin​g packages"

I installed the new version of System Update v3.14 from the Leonvo web site on my ThinkCentre A30 (8199-B2U) running Windows XP SP2, however I get the error message "an error occurred while downloading packages" when the percentage hits 15% or 17%.
I uninstalled System Update, rebooted, removed the System Update folder, and re-installed the new System Update v3.14, however I get the same error message.
When I re-install, even after uninstalling System Update, I get a message "a version of IBM Update Connector or System Update has been detected on your system...".  I continue anyway but get the above error message.
I am unable to uninstall IBM Update Connector from the Add-Remove Programs GUI as there is no option to remove it.
Can you tell me how to manually uninstall both IBM Update Connector and/or System Update?
Or please advise if there is another fix for this problem?
Thanks much.
Gary Grathen  

grathen, welcome to the forum,
it's been a while, but if I'm right (which I think I am ), you need to visit C:\IBMTOOLS\APPS\UPDATER and run the Setup file which will give you the choice to uninstall.
Andy  ______________________________________
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Similar Messages

  • System-Upd​ate - An error occured while downloadin​g packages

    I just received my new Lenovo T440S two days ago and I have been updateing it and installing new programs.  When I went to install lenovo update and I get the error message "System update failed to download. Make sure you have an active network connection and retry"
    I do have an active internet connection.
    The log entries from tvsu_log_140906063330.txt are below.
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern: '12.8.10.1005^', Value: '12.6.0.1033' Compare Result: False
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern Received: '1.2.5.8^', Value Received: '1.2.0.21'
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern: '1.2.5.8^', Value: '1.2.0.21' Compare Result: False
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern Received: '2.4.003^', Value Received: '2.3.002'
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern: '2.4.003^', Value: '2.3.002' Compare Result: False
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern Received: '11.5.0.1207^', Value Received: '12.8.10.1005'
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern: '11.5.0.1207^', Value: '12.8.10.1005' Compare Result: True
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern Received: '2.4.003^', Value Received: '2.3.002'
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern: '2.4.003^', Value: '2.3.002' Compare Result: False
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern Received: '1.0.0.1011^', Value Received: '1.0.0.1015'
    Info 2014-09-06 , 06:33:45
    at Tvsu.Gur.LevelVersionParser.parseVersion(String pattern, String val)
    Message: Pattern: '1.0.0.1011^', Value: '1.0.0.1015' Compare Result: True
    Info 2014-09-06 , 06:33:45
    at Tvsu.Engine.Task.Task.Start()
    Message: The size for the UpdateResponse is 68
    Info 2014-09-06 , 06:33:45
    at Tvsu.Engine.Task.Task.Start()
    Message: The process CleanUpProcesshas been finished.
    Info 2014-09-06 , 06:33:45
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HttpsFileDownloaderProcess
    Info 2014-09-06 , 06:33:45
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HttpsFileDownloaderProcess
    Info 2014-09-06 , 06:33:45
    at Tvsu.Engine.Process.AbstractDownloaderProcess.GetU​pdatesList()
    Message: The current session state is-> APPLICABILITY
    Info 2014-09-06 , 06:33:45
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HttpsFileDownloaderProcess
    Info 2014-09-06 , 06:33:45
    at Tvt.FileDownloader.HttpsFileDownloader.SetTotalByt​es(IList beans)
    Message: Total amount of bytes to download: 4358835
    Info 2014-09-06 , 06:33:45
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Connection settings bean found for download.lenovo.com
    Info 2014-09-06 , 06:33:45
    at Tvt.FileDownloader.HttpsFileDownloader.StartDownlo​adProcess()
    Message: Https unique identifier: User-Agent,TVSUWeb/1
    Info 2014-09-06 , 06:33:45
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Uri to download-> http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/packratinfo64.exe
    Info 2014-09-06 , 06:33:45
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Error for-> http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/packratinfo64.exe
    The remote server returned an error: (404) Not Found.
    Exception:
    Message: The remote server returned an error: (404) Not Found.
    Type: System.Net.WebException
    at System.Net.HttpWebRequest.GetResponse()
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Info 2014-09-06 , 06:33:45
    at Tvt.FileDownloader.HttpsFileDownloader.StartDownlo​adProcess()
    Message: Download failed because the file http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/packratinfo64.exe can't be retrieved from the server. Error: NotFound
    Info 2014-09-06 , 06:33:45
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Connection settings bean found for download.lenovo.com
    Info 2014-09-06 , 06:33:45
    at Tvt.FileDownloader.HttpsFileDownloader.StartDownlo​adProcess()
    Message: Https unique identifier: User-Agent,TVSUWeb/1
    Info 2014-09-06 , 06:33:45
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Uri to download-> http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/packratinfo32.exe
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Error for-> http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/packratinfo32.exe
    The remote server returned an error: (404) Not Found.
    Exception:
    Message: The remote server returned an error: (404) Not Found.
    Type: System.Net.WebException
    at System.Net.HttpWebRequest.GetResponse()
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.HttpsFileDownloader.StartDownlo​adProcess()
    Message: Download failed because the file http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/packratinfo32.exe can't be retrieved from the server. Error: NotFound
    Info 2014-09-06 , 06:33:46
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Connection settings bean found for download.lenovo.com
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.HttpsFileDownloader.StartDownlo​adProcess()
    Message: Https unique identifier: User-Agent,TVSUWeb/1
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Uri to download-> http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/tvsu_64.lnk
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Local path set to: C:/ProgramData/Lenovo/SystemUpdate/session/Reposit​ory/sushortcutfix01/tvsu_64.lnk
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: The folder structure for the current download is: C:\ProgramData\Lenovo\SystemUpdate\session\Reposit​ory\sushortcutfix01
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Download for: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/tvsu_64.lnk finished with status code: 206
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.HttpsFileDownloader.StartDownlo​adProcess()
    Message: Download finished succesfully with code: PartialContent
    Info 2014-09-06 , 06:33:46
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Connection settings bean found for download.lenovo.com
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.HttpsFileDownloader.StartDownlo​adProcess()
    Message: Https unique identifier: User-Agent,TVSUWeb/1
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Uri to download-> http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/tvsu_32.lnk
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Local path set to: C:/ProgramData/Lenovo/SystemUpdate/session/Reposit​ory/sushortcutfix01/tvsu_32.lnk
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: The folder structure for the current download is: C:\ProgramData\Lenovo\SystemUpdate\session\Reposit​ory\sushortcutfix01
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.DirectFileDownloader.StartDownl​oad()
    Message: Download for: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mob​iles/tvsu_32.lnk finished with status code: 206
    Info 2014-09-06 , 06:33:46
    at Tvt.FileDownloader.HttpsFileDownloader.StartDownlo​adProcess()
    Message: Download finished succesfully with code: PartialContent
    Ken

    I encountered the same error, but I'm not convinced that I have the same problem:
    Looking in C:\ProgramData\Lenovo\SystemUpdate\logs\TvsuComman​dLauncher.log I found this message: 
    Severe 2014-09-10 , 02:01:48
    at Tvsu.Service.Client.CommandLauncher.CheckDigitalSi​gnature(String img)
    Message: Digital signature validation failed! :C:\Program Files (x86)\Lenovo\System Update\egather\ia.exe
    and in tvsu_140910141544.log:
    [Lenovo System Update build: 2014-06-18 5.06.0016] 10/09/2014 14:15:44
    Info 2014-09-10 , 02:15:45
    at Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2014-09-10 , 02:15:47
    at Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2014-09-10 , 02:15:47
    at Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe 2014-09-10 , 02:15:47
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 4.0.30319.18444
    Info 2014-09-10 , 02:15:47
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2014-09-10 , 02:15:47
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2014-09-10 , 02:15:47
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2014-09-10 , 02:15:47
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2014-09-10 , 02:15:47
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2014-09-10 , 02:15:47
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2014-09-10 , 02:15:47
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2014-09-10 , 02:17:03
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2014-09-10 , 02:17:03
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2014-09-10 , 02:17:04
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2014-09-10 , 02:17:04
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_10_00
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_10_00.xml
    Info 2014-09-10 , 02:17:04
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_10_00.xml
    Info 2014-09-10 , 02:17:04
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2014-09-10 , 02:17:04
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2014-09-10 , 02:17:04
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2014-09-10 , 02:17:04
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Unexpected Error: Configuration system failed to initialize
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    Message: Configuration system failed to initialize
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    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2014-09-10 , 02:17:04
    at Tvsu.FileDownloader.HttpsDownload.StartDownload(Fi​leDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_10_00.xml
    Status set to FAILED
    Exception:
    Message: Configuration system failed to initialize
    Type: System.Configuration.ConfigurationErrorsException
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    at Tvsu.FileDownloader.HttpsDownload.StartDownload(Fi​leDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2014-09-10 , 02:17:04
    at Tvsu.FileDownloader.GeneralDownloader.Download(Fil​eToDownloadBean bean, downloadingDelegate downDelegate)
    Message: Some error occurred in download module :
    Exception:
    Message: Configuration system failed to initialize
    Type: System.Configuration.ConfigurationErrorsException
    at Tvsu.FileDownloader.HttpsDownload.StartDownload(Fi​leDownloadInfo fileInfo, downloadingDelegate downDelegate)
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    Severe 2014-09-10 , 02:17:04
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    Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info 2014-09-10 , 02:17:04
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2014-09-10 , 02:17:04
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a5dbbd7f6301e33789b950ef3ccd7b19f8401187 /timeout 300000
    Info 2014-09-10 , 02:17:04
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2014-09-10 , 02:17:06
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2014-09-10 , 02:17:06
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: MTM received from eGather: 5129CTO
    Info 2014-09-10 , 02:17:06
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Data to be set in the Environment Manager to use with Quest:
    QOS (Quest OS): Windows 7
    QOSLang (Quest language): EN
    MTM: 5129CTO
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    at Tvsu.Engine.Task.Task.Start()
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    Info 2014-09-10 , 02:17:06
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    Message: PostTask
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    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Return the System Properties
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    Message: Get Applicable Updates
    Info 2014-09-10 , 02:17:06
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2014-09-10 , 02:17:07
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
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    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2014-09-10 , 02:17:07
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelpCenterQuestProcess
    Info 2014-09-10 , 02:17:07
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    Message: Executing the PreProcess HelpCenterQuestProcess
    Info 2014-09-10 , 02:17:07
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    Message: Setting DONE status.
    Info 2014-09-10 , 02:17:07
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    Info 2014-09-10 , 02:17:07
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    Message: Launching Egather
    Info 2014-09-10 , 02:17:07
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather complete.....
    Info 2014-09-10 , 02:17:07
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    Message: Launching HelpCenter
    Severe 2014-09-10 , 02:17:07
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    Message: An error ocurred while contacting the help center
    Exception:
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    Type: System.Configuration.ConfigurationErrorsException
    at System.Configuration.ConfigurationManager.PrepareC​onfigSystem()
    at System.Configuration.ConfigurationManager.GetSecti​on(String sectionName)
    at System.Configuration.PrivilegedConfigurationManage​r.GetSection(String sectionName)
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    Info 2014-09-10 , 02:17:07
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysreco$ -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a5dbbd7f6301e33789b950ef3ccd7b19f8401187 /timeout 300000
    Info 2014-09-10 , 02:17:07
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2014-09-10 , 02:17:07
    at Tvsu.Engine.Task.Task.Start()
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    Message: Exception of type 'Tvt.FileDownloader.DownloadException' was thrown.
    Type: Tvt.FileDownloader.DownloadException
    at Tvsu.Engine.Task.Task.Start()
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    Info 2014-09-10 , 02:17:07
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
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    Info 2014-09-10 , 02:17:07
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    Message: Error while downloading packages.
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    Type: Tvt.FileDownloader.DownloadException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolde​rDelegate spd, showErrMsgDelegate sed)
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2014-09-10 , 02:17:07
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while downloading packages. >
    Info 2014-09-10 , 02:17:09
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2014-09-10 , 02:17:09
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2014-09-10 , 02:17:14
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Can anyone shed any light on this?
    I've uninstalled System Update and re-installed.

  • Portal Runtime Error : An exception occurred while processing a request

    Hello friends,
    After upgradation of my portal to the following patch level, SAP J2EE 6.20:
    <b>Portal Version :</b> EP 6 SP 2 patch 29 hotfix 0
    <b>Content Mgmt and Collaboration  version</b> : 6 SP2 patch 5
    i faced many performance related issues. Portal seems to be <b>very slow</b>. After logging in, most of the time I get 2 errors:
    <b>Either</b>
    <b>1></b> Iview remains blank.
    <b>Or
    2></b> Portal Runtime Error : An exception occurred while processing a request. Portal Runtime exception occured. Please check the System Log.
    But when I refresh that particular iview, it works fine.
    I went through the portal.log file (/usr/sap/PEP6/j2ee/j2ee_00/cluster/server/managers/log/portal/logs). And found <b>the root cause of most of the exceptions as "com.inqmy.services.servlets_jsp.server.ServletNotFoundException: The requested servlet ( portal ) not found."</b>Aug 18, 2005 6:07:42 PM # PRT-Async 2          Fatal           Exception ID:06:07_18/08/05_0669
    com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
    Component : pcd:portal_content/ACCContent/ACCContent.Roles/Company/R.Employee/W.MyWork/P.MyWork.DesktopTools/I.Contacts
    Component class : com.sapportals.portal.prt.pom.RootComponentNode
    User : tempuser
            at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:853)
            at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:311)
            at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
            at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
            at java.security.AccessController.doPrivileged(Native Method)
            at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
            at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
            at java.lang.Thread.run(Thread.java:479)
    Caused by: com.sapportals.portal.prt.component.PortalComponentException: PortalComponentException
            at com.sapportals.portal.prt.pom.RootComponentNode.service(RootComponentNode.java:153)
            at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
            at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
            at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
            at java.security.AccessController.doPrivileged(Native Method)
            at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
            at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
            at java.lang.Thread.run(Thread.java:479)
    Caused by: com.inqmy.services.servlets_jsp.server.ServletNotFoundException: The requested servlet ( portal ) not found.
            at com.inqmy.services.servlets_jsp.server.ServletContextFacade.loadServletLocal(ServletContextFacade.java:3660)
            at com.inqmy.services.servlets_jsp.server.InvokerServlet.service(InvokerServlet.java:81)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
            at com.inqmy.services.servlets_jsp.server.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:275)
            at com.inqmy.services.servlets_jsp.server.RequestDispatcherImpl.include(RequestDispatcherImpl.java:384)
            at com.sapportals.portal.prt.pom.RootComponentNode.service(RootComponentNode.java:144)
            at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
            at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
            at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
            at java.security.AccessController.doPrivileged(Native Method)
            at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
            at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
            at java.lang.Thread.run(Thread.java:479)
    <b>Help needed.(</b>as i am helpless now.)
    Regards,
    Nilz

    Anthony,
      I had check it. It was correct. But the thing when I saw in the component Inspector of portal, my iview did not appear.
    I created like this
             project-> rightclick->   export-> par ->selecting project-> givint protal password-> and finish.
    The NW didn't give any error, but the par file didn't appear in the portal componet Inspect.
    but the par file is  created in the NW studio Navigation bar.
      Let me know any help regarding this
    thanks
    venkat

  • OWA error: A problem occurred while you were trying to use your mailbox (Exchannge 2010 SP3)

    Hi!
    I have several mailboxes that are was moved from Exchange 2007 to Exchange 2010.
    Sometimes occurs a problem: in OWA may appears error "A problem occurred while you were trying to use your mailbox" when selecting interface elements (such as "Options", "Public Folders",
    "Reminders"). After this error user cannot access to mailbox through OWA during 10 minutes. The error "A problem occurred while you were trying to use your mailbox" appears in top of browser window on any computers. This behavior is manifested
    in any browser, but it can not be associated with any particular event.
    Access to mailbox through Outlook or through mobile devices (ActiveSync) continues to work fine in this time.
    The errors in Application log on Client Access Server is absent (including error with EventID 9646). ExBPA is not showing anything specific to that error message. Test of OWA connectivity working successfully.
    In the logs of IIS finded records:
    2014-08-26 09:23:01 172.16.0.31 GET /owa/ &ex=UE:Microsoft.Exchange.Data.Storage.TooManyObjectsOpenedException 443 DOMAIN\username 172.16.4.218 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+InfoPath.3;+.NET4.0C;+.NET4.0E;+.NET+CLR+1.1.4322;+MS-RTC+LM+8)
    200 0 0 31
    Someone faced with such issue?
    Have ideas to solve the issue?

    Hi,
    Event 9646 occurs if a MAPI client opens more than the default value. You can follow the steps below for troubleshooting:
    1. Run regedit, and then click OK.
    2. Expand the following registry subkey:
       HKEY_LOCAL_MACHINE \SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
    3. Right-click ParametersSystem, point to New, and then click  Key.
    4. Type MaxObjsPerMapiSession, and then press ENTER to name the new subkey.
    5. Right-click MaxObjsPerMapiSession, click New, and then click DWORD Value.
    6. Type Object_type, and then press ENTER to name the object.
    Note: Object_type is the name of the object type in the error message that is mentioned in the "Symptoms" section.
    Hope this can be helpful to you.
    Best regards,
    Amy Wang
    TechNet Community Support

  • MGX-8850 DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.

    Need help with resolving this error message. 
    From what I can tell the card seems find when doing a dspcd 8 it does not show any alarms.
    AGNODE-331-1.7.PXM.a > dspcd 8
    AGNODE-331-1                     System Rev: 05.06   May. 02, 2014 15:51:28 GMT
    MGX8850/B                                            Node Alarm: CRITICAL
    Slot Number    8    Redundant Slot:  7
                        Front Card          Upper Card          Lower Card
    Inserted Card:      PXM45C              UI Stratum3/B       PXM HardDiskDrive  
    Reserved Card:      PXM45               UI Stratum3         PXM HardDiskDrive  
    State:              Standby             Active              Active         
    Serial Number:      SAD100509GD         SAD1032004C         SAD102509L4 
    Prim SW Rev:        5.6(10.200)         ---                 ---
    Sec SW Rev:         5.6(10.200)         ---                 ---
    Cur SW Rev:         5.6(10.200)         ---                 ---
    Boot FW Rev:        5.6(10.200)         ---                 ---
    800-level Rev:      E0                  B0                  A0   
    800-level Part#:    800-20217-06        800-25728-01        800-05052-06
    CLEI Code:          BA7AURPDAA          BA6ATU0FAB          BA7IADYAAB 
    Version ID (VID):   ---                 ---                 ---        
    Reset Reason:       On Reset From Shell
    Card Alarm:         NONE                
    Failed Reason:      None                
    Type <CR> to continue, Q<CR> to stop: 
    AGNODE-331-1                     System Rev: 05.06   May. 02, 2014 15:51:28 GMT
    MGX8850/B                                            Node Alarm: CRITICAL
    Miscellaneous Information:
    Crossbar Slot Status:      Present
    Alarm Causes
        NO ALARMS                 
    Backcard Mismatch/Failed Reasons
    Upper Card 
        NO MISMATCH               
    Lower Card 
        NO MISMATCH               
    Type <CR> to continue, Q<CR> to stop: 
    AGNODE-331-1                     System Rev: 05.06   May. 02, 2014 15:51:28 GMT
    MGX8850/B                                            Node Alarm: CRITICAL
    Front Card Mismatch Reason
    NO MISMATCH
    AGNODE-331-1.7.PXM.a > 
    but when I run the dsplog command the following is shown.
    07A00454 05/02/2014-14:13:31 DIAG-4-ERR           
            SysDiag    SysDiagReportError
    DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
    07A00455 05/02/2014-12:40:41 DIAG-4-ERR           
            SysDiag    SysDiagReportError
    DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
    07A00602 05/02/2014-12:53:54 DIAG-4-ERR           
            SysDiag    SysDiagReportError
    DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
    Anyone know why the log is showing this and how do I get past it?

    Need help with resolving this error message. 
    From what I can tell the card seems find when doing a dspcd 8 it does not show any alarms.
    AGNODE-331-1.7.PXM.a > dspcd 8
    AGNODE-331-1                     System Rev: 05.06   May. 02, 2014 15:51:28 GMT
    MGX8850/B                                            Node Alarm: CRITICAL
    Slot Number    8    Redundant Slot:  7
                        Front Card          Upper Card          Lower Card
    Inserted Card:      PXM45C              UI Stratum3/B       PXM HardDiskDrive  
    Reserved Card:      PXM45               UI Stratum3         PXM HardDiskDrive  
    State:              Standby             Active              Active         
    Serial Number:      SAD100509GD         SAD1032004C         SAD102509L4 
    Prim SW Rev:        5.6(10.200)         ---                 ---
    Sec SW Rev:         5.6(10.200)         ---                 ---
    Cur SW Rev:         5.6(10.200)         ---                 ---
    Boot FW Rev:        5.6(10.200)         ---                 ---
    800-level Rev:      E0                  B0                  A0   
    800-level Part#:    800-20217-06        800-25728-01        800-05052-06
    CLEI Code:          BA7AURPDAA          BA6ATU0FAB          BA7IADYAAB 
    Version ID (VID):   ---                 ---                 ---        
    Reset Reason:       On Reset From Shell
    Card Alarm:         NONE                
    Failed Reason:      None                
    Type <CR> to continue, Q<CR> to stop: 
    AGNODE-331-1                     System Rev: 05.06   May. 02, 2014 15:51:28 GMT
    MGX8850/B                                            Node Alarm: CRITICAL
    Miscellaneous Information:
    Crossbar Slot Status:      Present
    Alarm Causes
        NO ALARMS                 
    Backcard Mismatch/Failed Reasons
    Upper Card 
        NO MISMATCH               
    Lower Card 
        NO MISMATCH               
    Type <CR> to continue, Q<CR> to stop: 
    AGNODE-331-1                     System Rev: 05.06   May. 02, 2014 15:51:28 GMT
    MGX8850/B                                            Node Alarm: CRITICAL
    Front Card Mismatch Reason
    NO MISMATCH
    AGNODE-331-1.7.PXM.a > 
    but when I run the dsplog command the following is shown.
    07A00454 05/02/2014-14:13:31 DIAG-4-ERR           
            SysDiag    SysDiagReportError
    DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
    07A00455 05/02/2014-12:40:41 DIAG-4-ERR           
            SysDiag    SysDiagReportError
    DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
    07A00602 05/02/2014-12:53:54 DIAG-4-ERR           
            SysDiag    SysDiagReportError
    DIAG: slot 8, error = 0xffffffff: Reset occurred while running Offline diag.
    Anyone know why the log is showing this and how do I get past it?

  • APP-DT-34605:Oracle error ORA-4098 occured while writing to PER_ALL_ASSIGNM

    We have Upgraded DB from 10.2.0.2 to 10.2.0.5 having same Apps version 11.5.10.2,
    we have seen below issue upon upgrade,
    While updating any information in Assignment i.e. Assignment Status getting following error.
    APP-DT-34605:Oracle error ORA-4098 occured while writing to PER_ALL_ASSIGNMENTS_F
    How to overcome these errors, please advise,
    RM

    Please see these docs.
    PERWSHRG: Updating Assignment Gives Error APP-DT-34605 ORA-6510 [ID 286294.1]
    Update Employee Assignment Details Cause Error: APP-DT-34605-- ORA-20001 occurred writing to PER_ALL_ASSIGNMENTS_F [ID 793451.1]
    APP-DT-34605 Error When Saving on Assignment Form [ID 829292.1]
    Receive APP-DT-34605 Error When Updating an Existing Payment Method [ID 780090.1]
    ORA-06508 PL/SQL Could Not Find Program Unit Being Called: "APPS.PAY_PAY_SHD" [ID 1170903.1]
    Thanks,
    Hussein

  • IWeb Publish Error - A lock occurred while publishing to MobileMe

    iWeb Publish Error - A lock occurred while publishing to MobileMe. Try publishing again later.
    I've tried all articles so far on apple support site. Tried on new OS user and publishing to folder and publishing a test page. I still get an error. Publishing to folder works fine, its just when I publish to MobileMe. Also tried different network and restarting computer etc.
    Help me. Thanks.

    If you are logged in OK maybe you should look at your Keychain.
    Finer/Go/Utilities/Keychain Access.app.
    Try "Keychain First Aid" from the "Keychain Access" drop down menu.

  • T61P - System Update build: 5.02.0011 - Error occurred while gathering user informatio​n

    I have issues with SU with my Lenovo t61p
    Win8Pro x64
    [Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
    Info 2013-04-29 , 01:31:43
    at Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2013-04-29 , 01:31:43
    at Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2013-04-29 , 01:31:44
    at Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Scheduler Manager Starts...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Obtaining information from the Enviroment Manager...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Validating Starts...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Validating Ends...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Sending Values to the SchedulerParser...
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Receiving Values from the SchedulerManager
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Starting Validation Process!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - All validations have been processed!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Writting to the registry...
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - All values were saved on the Registry!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Reloading Scheduler
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - The Scheduler was reloaded
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: All values sent to SchedulerParser...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Scheduler Manager ends...
    Severe 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 2.0.50727.6400
    Info 2013-04-29 , 01:31:44
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2013-04-29 , 01:31:49
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_03_00
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2013-04-29 , 01:31:49
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2013-04-29 , 01:31:49
    at Tvsu.FileDownloader.HttpsDownload.SetCertificates(​)
    Message: Setting certificates...
    Info 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(Connect​ionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    Message: Debug Log: Init method:GET
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Failed
    Severe 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2013-04-29 , 01:31:53
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: MTM received from eGather: 6458BS9
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
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    Message: There is not entry for the key SRM
    Type: System.NullReferenceException
    at Tvt.Mapping.Languages.get_Item(String tla)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
    Message: Error getting MappingParser properties
    Type: Tvsu.Engine.Process.MappingInterfaceException
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Ex​ception e)
    Message: Error while gathering user information.
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelE​ventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2013-04-29 , 01:31:59
    at Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2013-04-29 , 01:31:59
    at Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application

    You have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
    Run windows update and make sure .netframework is current.
    Did you upgrade from win 7?

  • System Update 3.14.0024 "An error occurred while downloading packages."

    I have a T61 (7664-1KU) with Win XP SP3.  After searching all 64 pages of this ThinkVantage Technologies Board I could not find a solution that works, hence this new post.
    Here are the various attempts so far, none of which  have worked, in isolation or combination:
    Have rebuilt the laptop hard drive completely and tried to reload Thinkvantage software through System Update 3.14.0024
    Reinstalled System Update
    In LAN settings have unchecked "Automatically detect settings"; "Use ... script,"; and "Use a proxy server"
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    hey PSIC01,
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    and see how it goes.
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    Have you checked out the Community Knowledgebase yet?!
    How to send a private message? --> Check out this article.

  • ThinkVantage System Update keeps failing with "an error occurred while downloading packages"

    For approximately a week now, various machines I am responsible for have been unable to successfully run System Update.  The error I see in v3 vs. v4 of System Update is slightly different, though I wonder if the underlying cause is the same.  On one machine (ThinkCentre M52) running XP (so using Update v3), when attempting to download the package information, I get the error: "An error occurred while downloading packages".  I checked the TVSU log, and find the following error:
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     Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/livefeed.xml
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    hey PSIC01,
    try installing this version of TVSU - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012808
    and see how it goes.
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
    Follow @LenovoForums on Twitter!
    Have you checked out the Community Knowledgebase yet?!
    How to send a private message? --> Check out this article.

  • Trying to download latest operating system update for iPhone4. Received error 2001 and now iPhone 4 will not respond. Is there a fix?

    Trying to download latest operating system update for iPhone 4. Received error 2001 and now iPhone will not respond. Can anybody suggest a fix?

    tried restoring?

  • Unable connect System Update (LNV Prod Center). Error msg: Unable access Proxy server.

    I have a X61s Model 27G.
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    edutex wrote:
    I have a X61s Model 27G.
    I cannot perform System Update via Lenovo Productivity Center. Gives error msg (in my native language pt) that
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    I have a wireless broadband conx and  access net  without problems. Can someone help?
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    Full disclosure: Lenovo issues my paychecks.

  • Error RCIRAS0546, failure occured while the report was being processed

    Hello all,
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    2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||[ProcWorkerManager.cpp : 6854]  RAS-CORE-METRICS  (before cleanup) number of child processes = 3
    2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:6979) child id=1 crashed
    2010/09/28 15:37:30.011|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:6994) cleanupChildren() removing child id=1
    2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:101) PageChildDesc destructor (id=1)
    2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:7028) cleanupChildren() marking as stopped: worker id=1 in child id=1
    2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorker.cpp:2703) stopping worker id=1
    2010/09/28 15:37:30.012|==| | |25630|1474562960| |||||||||||||||(ProcWorkerManager.cpp:7168) cleanupChildren() ending
    Does someone know this problem and what to do about this?
    With kind regards,
    Pim van Stam
    SvSnet

    We got this error message on a report that had 5 subreports, 3 of which were based on stored procedures. The report was running fine in our Dev environment and in the CR developer, but not when we published it to another environment. The problem was caused because the stored procedures had been changed in Dev (so that they ran correctly) but these changes had not been released to the other environment. Once the scripts were run to update the stored procedures the report ran successfully. So it apepars that the problem was because the stored procedure/s the subreports were using were failing, but we only got the RCIRAS0546 error message.

  • The error of RCIRAS0546 occurs while try to save a DeskI document

    while try to save a DeskI File in Infoview, the error ""Your request could not be completed because a failure occured while the report was being processed. Please contact your system administrator.[RCIRAS0546]" occurs .
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    Hi Jun,
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  • Error occured while running .java package in BPEL

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    *     at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:33)*
    *     ... 4 more*
    Caused by: java.net.ConnectException: Connection timed out: connect
    *     at java.net.PlainSocketImpl.socketConnect(Native Method)*
    *     at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)*
    *     at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)*
    *     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)*
    *     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)*
    at java.net.Socket.connect(Socket.java:529)
    *     at java.net.Socket.connect(Socket.java:478)*
    *     at java.net.Socket.<init>(Socket.java:375)*
    *     at java.net.Socket.<init>(Socket.java:189)*
    *     at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnection.createSocket(SocketConnection.java:126)*
    *     at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnection.connect(SocketConnection.java:44)*
    *     ... 5 more*
    What will be the solution ??
    Thanks,
    Nir

    take the code out of bpel. run it standalone. does it work?
    -ryan

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