System won't let me configure to anything other than stereo

my pavilion dv7-7020us no longer allows me configure the sound as 4.1 or anything other than stereo. this problem started within the last couple of days tho i'm not sure exactly when as i mostly use headphones. i've reinstalled all of the system drivers and ofc the audio drivers and it made no difference. i'd rather like to get my sound working the way it's supposedta again.

anybody else had this problem?

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System won't let me configure to anything other than stereo

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