System9 EPM Architect Process Manager Issue

Question

Hi,
Can somebody help me with Hyperion system9 EPMA issue.
I can't able to start the windows services for EPM Architecht Process Manager.
I am getting the Following error........
Need some suggestions to fix this.
Thanks.
Service cannot be started.
Hyperion.DimensionServer.ProcessManager.Interface.ProcessManagerException: Cannot initialize the Session Manager. --->
System.Runtime.InteropServices.COMException (0x80040154):
Retrieving the COM class factory for component with CLSID {1964B05C-284C-4375-BE83-D4DDD071F5E9}
failed due to the following error: 80040154.
at Hyperion.DimensionServer.SessionManager.CasSecurityProvider.Initialize
(String jvmPath, String classPath, String ctgLibPath, String cssConnInfo,
String hubHost, String hubPort, Boolean enableNestedGroups)
at Hyperion.DimensionServer.SessionManager.SessionManager.Initialize(String jvmPath, String classPath, String ctgLibPath,
String cssConnInfo, String hubHost, String hubPort,Boolean enableNestedGroups, String rdbmsVendor, String rdbmsConnParams,
Int32 rdbmsCommandTimeout, Boolean restorePastInstanceSessions, Boolean enableCaching, Boolean useJarsInHyperionClearcase)
--- End of inner exception stack trace ---
at Hyperion.DimensionServer.ProcessManager.ProcessManager.Initializ...

Answer 1

Dinension server has probably problems with accessing the database.
First, use tnsping from hyperion server to database instance according to your tnsnames.ora, for example: tnsping hfmdb
If this fails, you have to modify tnsnames.ora.
If it's ok, then stop all EPMA services and reconfigure EPMA (register with SS, config DB and deploy to app server). Use "drop all tables..." to clean the whole EPMA DB scheme.
Then try to start EPMA services again.
Hope this helps...
Vlado