Systematic keyboard settings reset on the laptop GE40 2OC 036
Good day to all!
I have bought laptop GE40 2OC (Dragon Eyes) in January 2014. I managed to get a configuration with Super RAID (128 +128 Stripe) and HDD WD750 GB. Notebook is very productive, as I wanted.
The problem is: in Win8, which stood on the laptop as default OS, keyboard configuration (settings) namely the "delay before repeat" didn’t save. I used to work with a minimum of delay, and it in a while (indefinitely, different each time) returned to the standard default value. The most amazing thing in the keyboard settings (Control Panel -> Keyboard) slider has always remained in the position where I left it (far right).
I first thought that Kaspersky, which was pre-installed, was the reason, then thought about keyboard driver, it can be a long list ...
A few days ago I realized the reason - the keyboard settings are reset to default, if you press any combination of fn + F(x), or fn + cursor (change of volume/brightness). I.e.you wanted a brighter screen - pressed fn + UP, and settings returned (delay before repeating) back to the default value.
I decided to see how different keyboards will behave in the BIOS. The result surprised me.
1) The native keyboard - if you just hold the DOWN arrow, then in half a second cursor starts to "run". Speed is really slow, namely repeat rate (not delay).
2 ) Logitech K230 - delay before repeat rate is the same as in the case 1, but the repeat rate is faster - about in one and a half times.
3) The native keyboard after pressing any combination fn + func. key - The speed of the delay before repeat is the same as in the case of 1 and 2, but the speed of the repeat ... just mad (!) . I.e. actually in two times faster keyboard sends repeats.
So it is NOT SOFTWARE problem. It is something wrong in HARDWARE.
Question - Does anyone faced with the same trouble? If so - how to treat it? I do not want to go to service center, because not sure that they will be able to fix something.
P.S. to avoid unnecessary questions about my diagnostics:
1) first I deleted the keyboard driver from the device manager – it did not help, settings were abandoned at some points (I did not yet know the reason) still "lost".
2) Removing Antivirus (it had input filter module to protect password fields at websites) did not help .
3) Then I thought about Logitech mouse and keyboard (Unifying) - but they all work fine! I.e. delay of wireless keyboard K230 is always the same, but the native notebook keyboard returned to default over time. By the way – is it a feature, that native notebook keyboard does not wake laptop from sleep ? WHY?
4) In a moment of deep frustration I decided, and updated to Windows 8.1 (but I did not want to, thinking that it will help – and it did not).
5) Yesterday I updated the BIOS from version E1492IMS.30H to version E1492IMS.30N - really hoping for success, but other than nonworking Wi-Fi I have not received any "advantages ". About Wi-Fi it is another story..
6) Finally, I thought that new firmware can fix something, and in addition updated firmware from 5.06 to 5.07. That solved only the problem with Wi-Fi, by the way, not keyboard EC reset was done.
7) the reason for the problem I found accidentally, because I had a suggestion that turning off the camera (fn + F6) was somehow connected with keyboard. It should be noted that the on/off of the webcam also does not save its settings (white balance, saturation, etc. return to default). But this I do not care much.
Please help, because I believe that I am not the only one who have this trouble and certainly in other MSI laptop models such bugs can be too.
Quote from: darkhawk on 07-February-14, 02:08:01
Nope, that's fine.
The MSI rep I forwarded this to said that he has forwarded on-ward as he did not have a GE40 for testing at the time.
He did also agree and seem to think there is a problem with the EC that would cause this issue.
I expect he may post here once a fix has been found.
Thanks!
I'll wait. I think it is clear that the problem goes away when I restart laptop, and also after changing and accepting settings in Control Panel -> Keyboard. But next fn + func. key will again cause default settings
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