"systemroot\system32\ntdll.dll" error

I try to reinstall window xp sp2 on my friend's computer today, boot up from the winxp cd, every thing is fine, but after the windows xp loading screen appears i get a blue screen with the this message :
Stop : c000021 unknown hard error \ systemroot \ system 32 \ ntdll.dll
I switch to a new ram and hard drive, tried 3 different boot cds, but all i get was a blue screen, help please, thanks in advance!
xp2400+
msi k7n2 delta l
msi fx5200
256mb or 512mb ram
wd 80G or seagate 40G

That error message is usually related to a memory problem as suggested previously.

Similar Messages

IPod Classic Crashes randomly with ntdll.dll error

Sometimes when I plug-in my 120GB iPod Classic, iTunes would crash, giving me a ntdll.dll error, and I would need to unplug my iPod classic before it would allow iTunes to start again. Upon disconnect, the iPod will try to restart and then it would unsuccessfully do so, and then it would reboot and tell me to restore via iTunes. After I plug it back in, the iPod would restore fine. It seems that if I don't sync my iPod for a couple of days, the possibility of this error happening is most likely, versus if I plugged it in consistently every day.
I have had this issue for quite a while here are the steps that I've taken to try to mediate this issue:
-Switched iPod twice with Apple Store
-Tried the sync on two different computers with completely different hardware (but windows 7 on both)
-Made a new iTunes library
-Search the support forums/google
-Tried various cables
Here is the error logs from the most recent crash:
Faulting application name: iTunes.exe, version: 9.0.3.15, time stamp: 0x4b590a69
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x00052bf8
Faulting process id: 0x384
Faulting application start time: 0x01cad74f5f441de7
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a9fac431-4342-11df-9742-00238bf6c0ab
Any help would be appreciated!

OK So I sync'd it this afternoon and in the evening, I plugged it in again, and this time it caused iTunes to crash with this error:
Faulting application name: iTunes.exe, version: 9.0.2.25, time stamp: 0x4afca401
Faulting module name: iTunes.dll, version: 9.0.2.25, time stamp: 0x4afca3e5
Exception code: 0xc0000005
Fault offset: 0x00abc4c0
Faulting process id: 0x728
Faulting application start time: 0x01cad7c0e0284b0c
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\iTunes\iTunes.dll
Report Id: b9bf634a-43b4-11df-b2dc-0015f20ac1cf

Having problem with svchost.exe/ntdll.dll errors causing GPSVC (Group Policy Client) to crash preventing users from logging into the server.

Recently (within the past 2 weeks) I have noticed a few of our servers will have problems with the svchost.exe application causing the GPSVC (Group Policy Client) to crash. The only fix at that point is to reboot the server since the GPSVC service is tied
to svchost.exe and therefore is protected from being manually restarted.
I noticed the following errors when this occurs:
Log Name: Application
Source: Application Error
Date: 7/23/2013 4:35:26 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Server1.xxx.xxx.net
Description:
Faulting application name: svchost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000024
Fault offset: 0x00000000000cd7d8
Faulting process id: 0x46c
Faulting application start time: 0x01ce877f9476ac07
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d252d26d-f372-11e2-8ad4-005056ac00e8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-23T08:35:26.000000000Z" />
<EventRecordID>158950</EventRecordID>
<Channel>Application</Channel>
<Computer>AAW19XM2.agency.nwie.net</Computer>
<Security />
</System>
<EventData>
<Data>svchost.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc3c1</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000024</Data>
<Data>00000000000cd7d8</Data>
<Data>46c</Data>
<Data>01ce877f9476ac07</Data>
<Data>C:\Windows\system32\svchost.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>d252d26d-f372-11e2-8ad4-005056ac00e8</Data>
</EventData>
</Event>
All of our servers are running Server 2008 R2 Enterprise where we use Citrix to deliver desktop sessions to our users, but some are virtual and some are physical. This seemingly impacts our virtual machines more, and our VMs are hosted through VMWare, however,
about 5 months ago a similar error fired on a non-virtual machine:
Log Name: Application
Source: Application Error
Date: 2/27/2013 6:57:58 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: AAW29033
Description:
Faulting application name: svchost.exe_gpsvc, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000024
Fault offset: 0x00000000000cd7d8
Faulting process id: 0x6c0
Faulting application start time: 0x01ce14e1af313fd9
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ed3d01c4-80d4-11e2-9128-b499baa9e5e8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-02-27T11:57:58.000000000Z" />
<EventRecordID>286291</EventRecordID>
<Channel>Application</Channel>
<Computer>AAW29033</Computer>
<Security />
</System>
<EventData>
<Data>svchost.exe_gpsvc</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc3c1</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000024</Data>
<Data>00000000000cd7d8</Data>
<Data>6c0</Data>
<Data>01ce14e1af313fd9</Data>
<Data>C:\Windows\system32\svchost.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>ed3d01c4-80d4-11e2-9128-b499baa9e5e8</Data>
</EventData>
</Event>
I've searched and cannot seem to find any information as to what may be causing this, or even really where to start. Would someone be able to help me identify what might be causing this event, specific with the Exception code: 0xc0000024, which causes
the Group Policy Client service to stop?

You still out there looking at things? If so I have an update. The issue hasn't stopped, even though it did seemingly die down for awhile, however, it is now back with a vengeance.
I am able to force it to happen by killing the svchost process that is hosting GPSVC. If I run gpupdate /force, then logout/login it does get GPSVC running again. Furthermore, if I simply start svchost again via the Task Manager GPSVC starts running again.
When I access the server remotely with KVM it acts just like it does as if I'm logging into it via Citrix/RDP which for Admin IDs gives an error saying "Failed to connect to a windows service. Windows could not connect to the Group Policy Client service...",
however, normal user accounts just get a message when logging into the server "The Group Policy Client Service Failed the Logon. Access is denied."
I haven't opened a case with Microsoft yet, but we about ready to because of the increase in these errors.
If you have any further suggestions that would be great, otherwise I'll provide an update once I get word back from Microsoft.
**EDIT -- apparently I mistook the the server's SCM's actions as my own. I was able to successfully crash the GPSVC service by killing the hosting svchost process, however, after I crashed it and let it sit crashed for awhile when I attempted
to restart either by starting a svchost task, or running gpupdate /force it failed. Either that, or there is a timing issue where if we don't restart the svchost process, or run gpupdate /force quickly enough it won't be able to recover without a reboot.

Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error

Illustrator CC 2014 crashing on brand new Surface Pro 3. ntdll.dll error
Event log:
Illustrator.exe
   18.0.0.18
   53880380
   ntdll.dll
   6.3.9600.17114
   53649e73
   c0000374
   00000000000f87a8
   1c5c
   01cfada4daa6f194
   C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
   C:\windows\SYSTEM32\ntdll.dll
   1b0d17fe-1998-11e4-826e-60029244db05

bitlocker encrypts your drive making it difficult to run programs that require constant access to your drive--it should be 'off'--however--just turning it off won't solve the problem. You need to turn it off and decrypt the drive
see below
To turn off or temporarily suspend BitLocker
Click to open BitLocker Drive Encryption.
Do one of the following:
To temporarily suspend BitLocker, click Suspend Protection, and then click Yes.
To turn off BitLocker and decrypt the drive, click Turn Off BitLocker, and then click Decrypt Drive.

Firefox hang at start with ntdll.dll error

Ciao a tutti! (Hallo everybody!)
My system run W7 Ultimate sp1, whit PrevX 3.0 free edition and McAfee VirusScan Enterprise 8.7.0i.
Firefox hangs at startup, reporting the error below.
I've tried vary support thread:
- complete reinstallation
- safemode startup
- remove profile
in crash report folder i've found only a file:
InstallTime20121119183901
I've also tried:
- memory check
- antivirus check (also with Kaspersky)
- Microsoft system check (command sfc /scannow)
- Microsoft Fix.it
no way to solve the problem.
any suggestion?
thanks in advance

How To Fix Ntdll.dll Errors
Try the below solutions one at a time.
* Unplug removable devices
* Restart your computer. The ntdll.dll error you're receiving could be due to a one-time, temporary issue and a simple reboot may resolve the problem completely.
* Reinstall the program if the ntdll.dll error only displays when you use a specific program.
**If the software program has any updates or service packs available, install them too. The software's programmers may have identified an issue with the program that caused the ntdll.dll error and then issued a patch for it.
**Note: Third party software programs that have been installed on your computer are almost always the cause of ntdll.dll errors. The remainder of these troubleshooting steps resolve ntdll.dll issues only rarely.
* Check the Windows service pack level you're running and then check Microsoft's support site to see if there is a more recent service pack available for installation. Some issues that caused ntdll.dll errors have been corrected in these service packs from Microsoft.
* Selectively disable Internet Explorer add-ons. If your ntdll.dll error is displaying when you start, run, or close Internet Explorer, an add-on may be causing the problem. Disabling each add-on, one by one, will determine which add-on is the culprit (if any).
**Note: As a workaround, assuming the ntdll.dll error really is Internet Explorer related, install and use a competing browser like Firefox.
* Rename the NLSPATH system variable. If your Windows system does not have this environment variable, skip this step.
**Note: This is a troubleshooting step for this issue only. Be sure to set this path back to its original name if this does not resolve the ntdll.dll issue.
* Disable Data Execution Prevention for Explorer.exe. As in the previous step, this is for troubleshooting the ntdll.dll issue only. If this doesn't resolve the problem, return the Data Execution Prevention settings to their previous settings.
* Update drivers for any hardware in your computer where updated drivers are available. Outdated drivers sometimes cause ntdll.dll errors.
* Test your memory for damage. If you're receiving ntdll.dll messages, one possible cause could be a bad memory module in your system. Testing your memory will either identify a problem or clear your RAM of any responsibility.
* Replace your memory if it fails any of your tests.
* Ntdll.dll errors could occur if you have an Iomega Zip drive on the same IDE cable as the hard drive inside your computer. If so, move the Zip drive to a dedicated IDE controller.
* Replace the IDE cable connecting the hard drive to the motherboard. If this cable is damaged or malfunctioning, one symptom could be the ntdll.dll error you're seeing.
* Repair your installation of Windows. If individual software reinstallations fail to resolve the problem, a repair installation of Windows will replace the ntdll.dll file.
* Perform a clean installation of Windows. A clean installation will completely remove Windows from your PC and install it again from scratch. I don't recommend this option unless you've exhausted all previous troubleshooting ideas and you're comfortable that the ntdll.dll error is not caused by a single program (Step #2).
**Note: If a single program or plugin is causing the ntdll.dll error, reinstalling Windows and then reinstalling all of the same software may lead you right back to the same ntdll.dll error.
* While extremely rare, if everything else has failed, including the clean installation from the last step, you could be dealing with a hardware issue with your hard drive.
**If so, replace the hard drive and then perform a new installation of Windows.

Itunes ntdll.dll error

every now and then when I am listening to iTunes, it will crash out of nowhere with a ntdll.dll error. Anyone else experience this?? It's quite annoying...
here is the error...
http://img124.imageshack.us/img124/7036/itunesdllerror6sf.jpg
Dell Dimension 4600 Windows XP 5th Gen iPod

In Windows 7. Control Panel/System/Advanced system settings/Startup and Recovery Settings/
Leave Write an event to the system log checked and Automatically restart, unchecked, and where it says Write debugging information, choose (none), then OK at the bottom.

Notepad comes up on startup with [.ShellClassInfo] LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

When my computer boots up, a notepad comes up with this message: [.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787
What does this mean and how do i get rid of it?
Also, I have Windows 7 home edition

I am having this same issue. I tried to use your "Fix it" and it failed to do so for me. I do not know very much about working on issues like this myself. I can follow instructions, but the one's listed to follow were not very helpful either. Please help
me if you can. Every time I start up this pops up on my notepad. ALSO, I had updates that needed done because I have not been on my laptop for quite some time. Over a year at least. And I noticed all this happening after those updates took place. Could it
have had something to do with that? I have Calibre for my ebooks and I am having problems updating it as well and I do believe it is all tied together. Thanks so much for your time!

C:\windows\system32\d2d1.dll error. Windows 7 ultimate, can't use half of my applications.

Built a pc a while ago, ever since I installed windows 7 ultimate, a genuine copy with key. I have been getting the following
error: C:\windows\system32\d2d1.dll is either not designed to run on windows, or it contains an error.
Can anyone PLEASE help me resolve this issue, it has been driving me crazy, I can't use steam in big picture mode, use my
mouse customization software, or windows movie maker, and many more.
Or is my only option a fresh install of windows 7? Because I no longer have possession of the disc/key.
Thanks for your help.

AJ
Two things to try first
Run a system file check
Please run a system file check (SFC)
All instructions are in our Wiki article below...
Should you have any questions please ask us.
System file check (SFC) Scan and Repair System Files
Wanikiya and Dyami--Team Zigzag

C:\Windows\system32\DCIMAN32.dll Error

When I try to start dreamweaver I get a "C:\Windows\system32\DCIMAN32.dll is either not designed to run on Windows or it contains and error" message.

Hi Nomcmicken,
Can you try logging in as the admin and seeing if that changes things?
Thanks,
Preran

Keep getting c:/windows/system32/scarddlg.dll error message

Keep getting the same error message
c:/windows/system32/scarddlg.dll is not a valid windows image
need help asap

AJ
Two things to try first
Run a system file check
Please run a system file check (SFC)
All instructions are in our Wiki article below...
Should you have any questions please ask us.
System file check (SFC) Scan and Repair System Files
Wanikiya and Dyami--Team Zigzag

B Noir HELP! NTDLL.DLL Error, 'iTunes has stopped working'

A few weeks ago my iTunes stopped working, I looked at the problems reports on my control panel and found out it was a ntdll.dll fault. I cannot fix it! I've deleted itunes and all of its components and then tried to reinstall them and it still works! Quicktime works fine or seems to anyway! I'm absolutely sick of it, its driving me mad! My computer is Windows Vista. I've copied and pasted the fault report below:
Problem signature
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          10.5.1.42
Application Timestamp:          4ebf7d7c
Fault Module Name:          ntdll.dll
Fault Module Version:          6.0.6002.18327
Fault Module Timestamp:          4cb73436
Exception Code:          80000003
Exception Offset:          0004884e
OS Version:          6.0.6002.2.2.0.768.3
Locale ID:          2057
Additional Information 1:          fd00
Additional Information 2:          ea6f5fe8924aaa756324d57f87834160
Additional Information 3:          fd00
Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

Fault Module Name:          ntdll.dll
Fault Module Version:          6.0.6002.18327
If the QuickTime Player is launching, I'm less inclined to wonder about an ATI Tray Tools conflict issue. (Although we may have to return to that ... symptoms for that particular issue have changed slightly before, and might have changed again. I was away from the forum for a few months, which is an eternity in this particular advice-provision business.)
On occasion, the ntdll.dll-referencing error has been associated with some sort of Apple Application Support damage. (In those cases, Safari for Windows also fails to launch on the same PC, also citing ntdll.dll in the problem report.) But in those cases a complete uninstall/reinstall can fix this.
Doublechecking, Leah. When you did your uninstall/reinstall, were you using the following document as a guide? (The "Verify iTunes and related components are completely uninstalled" section is particularly important if we've got damaged Apple Application Support program-file issues afoot.)
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

How to track ntdll.dll error for Acrobat 9.3.x?

Hi,
While running Acrobat 9.3.x in embedded mode for my application I get this error:
Faulting application Acrobat.exe, version 9.3.3.177, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0002bc34
What is the best way to track the reason of it? It usually happens inside my developed Acrobat plugin with SDK 8.x, but usual DURING/HANDLER doesn't help in that case to catch it.
I'm developing with Visual Studio 2005. Should I try to enable any of C++ exception tracking or the only way is to prepare PDB (program database) file and try track done what is the line?
Any help will be highly appreciated.
I'll try to update today my Acrobat to 9.3.4.x and see if it's the same.

Ok, after playing more with that and stopping at Access violation - I get this situation:
0:000> g
(f9c.970): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=77d0510c ebx=00150000 ecx=0000003c edx=014e0000 esi=77d051c0 edi=77d051b8
eip=7c82a0d0 esp=00123260 ebp=0012347c iopl=0         nv up ei pl nz ac pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000             efl=00010216
ntdll!RtlAllocateHeap+0xfa:
7c82a0d0 884706          mov     byte ptr [edi+6],al        ds:0023:77d051be=77
and stack trace (where I don't see my plugin actually):
WARNING: Stack unwind information not available. Following frames may be wrong.
0012347c 776d7284 ntdll!RtlAllocateHeap+0xfa
00123494 776d6a69 ole32!CoGetCurrentProcess+0x10b6
001236cc 776d6cb5 ole32!CoGetCurrentProcess+0x89b
00123728 776d61b1 ole32!CoGetCurrentProcess+0xae7
00123748 776b3616 ole32!CreateFileMoniker+0x1886
001237a4 776b2322 ole32!CoGetMarshalSizeMax+0x1044
001237e0 776d6100 ole32!CoMarshalInterface+0x74
00123838 776d6498 ole32!CreateFileMoniker+0x17d5
001242c4 03169a2c ole32!CoGetCurrentProcess+0x2ca
0012432c 031696c2 Acrobat_3000000!AcroWinBrowserMain+0x27772
00124354 030e43f9 Acrobat_3000000!AcroWinBrowserMain+0x27408
001243a0 0314799f Acrobat_3000000!DllCanUnloadNow+0x634ef
00124400 03687c8f Acrobat_3000000!AcroWinBrowserMain+0x56e5
001245f0 7c829fb5 Acrobat_3000000!PDFLTerm+0x7fccf
001245fc 7c829f3d ntdll!RtlGetNtGlobalFlags+0x38
001246dc 78134c39 ntdll!RtlFreeHeap+0x126
001246e8 78134c58 MSVCR80!free+0xcd
00000000 00000000 MSVCR80!free+0xec
So, why does Acrobat Professional fail with Access violation error?

Itunes 11.1.5 crashes with ntdll.dll error

After trying everything it seems I could find on the discussion groups about this error, I finally managed to solve it on my machine. Win 7 64 bit...
I turned off error reporting which was creating the minidump file. (Set it to none). It makes no sense but now I can make it through a sync without itunes crashing...

In Windows 7. Control Panel/System/Advanced system settings/Startup and Recovery Settings/
Leave Write an event to the system log checked and Automatically restart, unchecked, and where it says Write debugging information, choose (none), then OK at the bottom.

Explorer keeps crashing with ntdll.dll, verifier.dll, msvcrt.dll and combase.dll errors

Hi all,
I just bought my laptop a few weeks ago. Initially explorer only crashed (with the ntdll.dll error) when I had a lot of folders open, or when I was transferring stuff. But now I cannot open any folders at all without it crashing with the verifier.dll error.
This doesn't happen in safe mode.
Log Name: Application
Source: Application Error
Date: 09-02-2014 12:39:43 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WenShi
Description:
Faulting application name: explorer.exe, version: 6.3.9600.16441, time stamp: 0x5265dec8
Faulting module name: verifier.dll, version: 6.3.9600.16384, time stamp: 0x5215f8f7
Exception code: 0x80000003
Fault offset: 0x000000000000abd4
Faulting process id: 0x17fc
Faulting application start time: 0x01cf24d328661f76
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\verifier.dll
Report Id: 7729c240-90c6-11e3-8267-ecf4bb7b6c5d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-02-08T13:39:43.000000000Z" />
<EventRecordID>4891</EventRecordID>
<Channel>Application</Channel>
<Computer>WenShi</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.3.9600.16441</Data>
<Data>5265dec8</Data>
<Data>verifier.dll</Data>
<Data>6.3.9600.16384</Data>
<Data>5215f8f7</Data>
<Data>80000003</Data>
<Data>000000000000abd4</Data>
<Data>17fc</Data>
<Data>01cf24d328661f76</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>C:\Windows\system32\verifier.dll</Data>
<Data>7729c240-90c6-11e3-8267-ecf4bb7b6c5d</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
This is the event log for one of the errors. I have also uploaded two dump files after explorer crashed onto my skydrive:
https://skydrive.live.com/?cid=05A8CC170A7688F5&id=5A8CC170A7688F5!105
Can anyone please help me? I have found many similar threads but I'm not sure which program is causing the crashes for me. Thanks very much!

Hi again,
Sigh. Explorer crashed on me again. I was using iTunes when this happened (not sure if relevant), I wasn't transferring files, and had 4 explorer folders open.
Would you please download explorer.exe.3432 from my skydrive and analyse it for me? Thank you so much for your help.
Here's the event log for my most recent crash: mscordacwks.dll error?
Log Name: Application
Source: Application Error
Date: 10-02-2014 10:38:38 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WenShi
Description:
Faulting application name: Explorer.EXE, version: 6.3.9600.16441, time stamp: 0x5265dec8
Faulting module name: mscordacwks.dll, version: 4.0.30319.34003, time stamp: 0x522ec01b
Exception code: 0xc0000005
Fault offset: 0x000000000001e733
Faulting process id: 0xd68
Faulting application start time: 0x01cf264dda16c79f
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscordacwks.dll
Report Id: e1816640-9247-11e3-826b-ecf4bb7b6c5d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-02-10T11:38:38.000000000Z" />
<EventRecordID>5410</EventRecordID>
<Channel>Application</Channel>
<Computer>WenShi</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.3.9600.16441</Data>
<Data>5265dec8</Data>
<Data>mscordacwks.dll</Data>
<Data>4.0.30319.34003</Data>
<Data>522ec01b</Data>
<Data>c0000005</Data>
<Data>000000000001e733</Data>
<Data>d68</Data>
<Data>01cf264dda16c79f</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscordacwks.dll</Data>
<Data>e1816640-9247-11e3-826b-ecf4bb7b6c5d</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Frame won't start - 0xc0000005 error clash with ntdll.dll

Good day everyone,
After installing Framemaker 12, I cannot start the program. Windows 7 Enterprise gives me an error 0xc000005. Looking at the event viewer, there is a clash with windows file ntdll.dll. If I start Windows in safe mode, I can start Framemaker. Same with safe mode with networking. I tried turning off all services and system settings to no avail.
I have all the most recent patches for Windows and Frame, tried every option out there on the Internet and Can't get it to work.
Has anyone else encountered or heard of this? I thought I'd ask the users at large before giving in to contact Adobe and Windows support.
I'm looking for any other options to start and use Framemaker. Running it only in Safe Mode won't do, as I can't print and the video is way too big.
Thanks
_Don

> ntdll.dll
You might right-click on C:\WINDOWS\system32\ntdll.dll
and report Version > File Version
There are nearly 2500 entry points (API calls) in the various versions of NTDLL, so it's impossible to guess which function call may be triggering the crash. But if your NTDLL has been replaced by an incompatible version, that might be apparent (but doubtful, as probably everything that runs on post-NT Windows calls at least one API in this DLL). This assumes that FM is invoking the installed standard NTDLL on the machine. Thanks to Side-by-Side assemblies in Win98 and later, FM might be invoking it's own (older) version.
You might also look in C:\WINDOWS\WinSxS\Manifests
and see if there's any evidence of a manifest file for Adobe Framemaker

"systemroot\system32\ntdll.dll" error

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