T.37 offramp fax not working

Hi,
I have implemented onramp and offramp for my customer. Onramp fax is working fine but the offramp fax is not working. When we test with facsBridge T37 we do not see fax coming on CME router.
Router configuration is
Model: 2911
IOS: 15.4(2)T
I have enabled the mta and foip debugs but no logs are generated. But when I run the wireshark debugs on laptop on which facsBridge application is running, I see acknowledgement from router. But Microsoft fax application which uses facsBridge as modem do the retransmission 2-3 times and then give fatal error.
I am not sure if issue is with config or i am hitting bug. Please guide me how to resolve this issue.

one update...on wireshark i am seeing RST, ACK from router which means it is reseting the session...but could not find reason for that. i tired with app_faxmail_offramp.2.0.1.1.tcl and app_faxmail_offramp.2.0.0.0.tcl script, but results are same.
Below is config of cme.
fax receive called-subscriber $d$
fax send transmitting-subscriber $s$
fax interface-type fax-mail
mta send subject Fax from On-Ramp GW
mta send with-subject $s$
mta send postmaster [email protected]
mta send mail-from hostname xxxxsolutions.com
mta send mail-from username info
mta receive aliases xxxxxsolutions.com
mta receive aliases smtp.gmail.com
mta receive aliases 10.1.30.13
mta receive generate mdn
mta receive generate permanent-error
application
service onramp flash:/its/app_faxmail_onramp.2.0.1.3.tcl
service offramp flash:/its/app_faxmail_offramp.2.0.1.1.tcl
service offramp1 flash:/its/app_faxmail_offramp.2.0.0.0.tcl
service fax_detect flash:/its/app_fax_detect.2.1.2.4.tcl
param redirect-number 106
param mode default-fax
dial-peer voice 7010 mmoip
service fax_on_vfc_onramp_app out-bound
max-conn 10
destination-pattern 4652746
information-type fax
session target mailto:[email protected]
incoming called-number 4652746
mdn
dsn success
dsn failure
dial-peer voice 7020 mmoip
service offramp1
max-conn 10
information-type fax
incoming called-number 9T
image encoding MH
image resolution standard
mdn
dsn success
dsn failure

Similar Messages

Can't Send FAX / FAX not working

Dear Techies,
I am facing a horrible problem in sending FAX. In our company, our directors are using MAC Book Air & Mac Book. I have a MAC Book too (i am a newbie to MAC), which they had given me for testing purpose, so that i should clear all their problems in MAC. so its actually a tough thing...
Now, they are not able to send FAX from these machines. They asked me to provide them the solution, and i tried in and out in my MAC Book, But no way... I googled a lot, i found many of the discussions based on this issue, but i didnt saw any working solution for it. Now its the 3rd day for me to sit with this issue. Hope someone will be here to help me. Let me give you the details...
Hardware: MAC book and Mac Book Air
OS: MAC OS X Version 10.4.10
CPU: 2.16 Ghz Intel Core Duo
Mem: 2 GB 667Mhz DDR2
MODEM: External Apple USB modem
Scenario 1:
I tried sending the fax from safari (File--> Print--> Fax PDF), then specified our internal FAX number, also Dialing prefix as 9(bcoz i am behind a EPABX, so 9 to get dial tone)
To: 63452743 (Fax number, not original)
Dialing Prefix: 9
Dialing: Tone (selected)
Sound: on (selected)
Wait for dial tone before dialing: selected
then i clicked "FAX"
but the result was; FAILURE...
Result 1:
It will dial, and stands like connected, while showing a progress bar "Faxing" in the external modem window. after around 3 minutes, it stops... and shows the following message in the external modem window;
"hold until 05:01 p.m."
again it will try at that specified time, and the result is same.
Scenario2:
I tried with fax command;
fax send 9-66728437 test-file.001
and i tried
fax send 966728437 test-file.001
Result2:
It will also do the same like above and finally gives up, and then it will write a log as the following;
command;
abcs-computer:~ kmr$ sudo fax send 9-66766766 test-file.001
Password:
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Tue Aug 12 17:03:17 2008 opened /dev/cu.usbmodem
efax: 03:18 using Motorola SM56 USB 1.5.6 in class 1
efax: 03:19 dialing T9-667667667
efax: 05:19 Error: dial command failed
efax: 05:19 failed -> test-file.001
efax: 05:19 done, returning 2 (unrecoverable error)
There were errors (see T9-667667667.log).
abcs-computer:~ kmr$
Log;
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Tue Aug 12 17:03:15 2008 TIFF version 4.2 file (little-endian)
efax: 03:15 TIFF directory at 8 with 17 tags, last image.
efax: 03:15 page 1 : test-file.001 + 234 : 1728x2156 @ 204x196 dpi TIFF/FAX
efax: 03:15 argv[0]=efax
efax: 03:15 argv[1]=-v
efax: 03:15 argv[2]=ewin
efax: 03:15 argv[3]=-v
efax: 03:15 argv[4]=chewmainrxtf
efax: 03:15 argv[5]=-d/dev/cu.usbmodem
efax: 03:15 argv[6]=-iZ
efax: 03:15 argv[7]=-i&FE0&D2S7=120
efax: 03:15 argv[8]=-i&C0
efax: 03:15 argv[9]=-iM1L0
efax: 03:15 argv[10]=-o1
efax: 03:15 argv[11]=-l
efax: 03:15 argv[12]=495 2322999
efax: 03:15 argv[13]=-kZ
efax: 03:15 argv[14]=-h
efax: 03:15 argv[15]=2008/08/12 17:03 495 2322999 Put Your Name Here p. %d/%d
efax: 03:15 argv[16]=-t
efax: 03:15 argv[17]=T9-667667667
efax: 03:15 argv[18]=test-file.001
efax: 03:17 opened /dev/cu.usbmodem
efax: 03:17 command "Q0V1"
efax: 03:17 waiting 2.0 s
efax: 03:17 .170 [ATQ0V1<CR><CR><LF>]
efax: 03:17 .401 [OK<CR><LF>]
efax: 03:17 response "OK"
efax: 03:17 command "Z"
efax: 03:17 waiting 5.0 s
efax: 03:17 .501 [ATZ<CR><CR><LF>]
efax: 03:17 .577 [OK<CR><LF>]
efax: 03:17 response "OK"
efax: 03:17 command "&FE0&D2S7=120"
efax: 03:17 waiting 5.0 s
efax: 03:17 .677 [AT&FE0&D2S7=120<CR><CR><LF>]
efax: 03:17 .903 [OK<CR><LF>]
efax: 03:17 response "OK"
efax: 03:18 command "&C0"
efax: 03:18 waiting 5.0 s
efax: 03:18 .078 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "M1L0"
efax: 03:18 waiting 5.0 s
efax: 03:18 .304 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "E0"
efax: 03:18 waiting 5.0 s
efax: 03:18 .505 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "I3"
efax: 03:18 waiting 5.0 s
efax: 03:18 .630 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
efax: 03:18 .655 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "+FCLASS=1"
efax: 03:18 waiting 5.0 s
efax: 03:18 .850 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 using Motorola SM56 USB 1.5.6 in class 1
efax: 03:18 command "+FTM=?"
efax: 03:18 waiting 5.0 s
efax: 03:18 .975 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
efax: 03:19 .000 [<CR><LF>OK<CR><LF>]
efax: 03:19 response "OK"
efax: 03:19 command "+FAR=1"
efax: 03:19 waiting 5.0 s
efax: 03:19 .126 [<CR><LF>ERROR<CR><LF>]
efax: 03:19 response "ERROR"
efax: 03:19 dialing T9-667667667
efax: 03:19 command "DT9-667667667"
efax: 03:19 waiting 120.0 s
efax: 05:19 Error: dial command failed
efax: 05:19 failed -> test-file.001
efax: 05:19 command "Q0V1"
efax: 05:19 waiting 2.0 s
efax: 05:19 .325 [<CR><LF>OK<CR><LF>]
efax: 05:19 response "OK"
efax: 05:19 command "Z"
efax: 05:19 waiting 5.0 s
efax: 05:19 .500 [<CR><LF>OK<CR><LF>]
efax: 05:19 response "OK"
efax: 05:19 done, returning 2 (unrecoverable error)
==========
Scenario 3:
i tried sending the Fax with efax command too;
efax -d /dev/cu.usbmodem -o a -v ewincm -t T9667667667 ts-fax.001
The result is same too...
command and log on the screen;
abcs-computer:~ kmr$ efax -d /dev/cu.usbmodem -o a -v ewincm -t T9667667667 ts-fax.001
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Tue Aug 12 13:38:44 2008 Warning: bind returned error 13 - Permission denied
efax: 38:44 opened /dev/cu.usbmodem
efax: 38:44 command "Q0V1"
efax: 38:44 waiting 2.0 s
efax: 38:44 .482 [ATQ0V1<CR><CR><LF>]
efax: 38:44 .714 [OK<CR><LF>]
efax: 38:44 response "OK"
efax: 38:44 command "E0"
efax: 38:44 waiting 5.0 s
efax: 38:44 .840 [ATE0<CR><CR><LF>]
efax: 38:44 .915 [OK<CR><LF>]
efax: 38:44 response "OK"
efax: 38:45 command "I3"
efax: 38:45 waiting 5.0 s
efax: 38:45 .066 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
efax: 38:45 .091 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 command "+FCLASS=?"
efax: 38:45 waiting 5.0 s
efax: 38:45 .241 [<CR><LF>0,1,8<CR><LF>]
efax: 38:45 .266 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 command "+FCLASS=1"
efax: 38:45 waiting 5.0 s
efax: 38:45 .467 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 using Motorola SM56 USB 1.5.6 in class 1
efax: 38:45 command "+FTM=?"
efax: 38:45 waiting 5.0 s
efax: 38:45 .618 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
efax: 38:45 .643 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 command "+FAR=1"
efax: 38:45 waiting 5.0 s
efax: 38:45 .793 [<CR><LF>ERROR<CR><LF>]
efax: 38:45 response "ERROR"
efax: 38:45 dialing T6666666
efax: 38:45 command "DT6666666"
efax: 38:45 waiting 120.0 s
efax: 40:45 .017 [<CR><LF>NO CARRIER<CR><LF>]
efax: 40:45 response "NO CARRIER"
efax: 40:45 Error: dial command failed
efax: 40:45 failed -> ts-fax.001
efax: 40:45 command "Q0V1"
efax: 40:45 waiting 2.0 s
efax: 40:45 .262 [<CR><LF>OK<CR><LF>]
efax: 40:45 response "OK"
efax: 40:45 command "H"
efax: 40:45 waiting 5.0 s
efax: 40:45 .413 [<CR><LF>OK<CR><LF>]
efax: 40:45 response "OK"
efax: 40:45 done, returning 2 (unrecoverable error)
abcs-computer:~ kmr$
And also one more information from /var/log/cups/error.log
I [12/Aug/2008:17:01:24 +0300] Started filter
/usr/libexec/cups/filter/cgpdftoraster (PID 275) for job 12.
I [12/Aug/2008:17:01:24 +0300] Started filter
/usr/libexec/cups/filter/rastertotiff (PID 276) for job 12.
I [12/Aug/2008:17:01:24 +0300] Started backend
/usr/libexec/cups/backend/fax (PID 277) for job 12.
I [12/Aug/2008:17:02:28 +0300] Saving printers.conf...
I [12/Aug/2008:17:02:28 +0300] Printer 'External_Modem' stopped by ''.
E [12/Aug/2008:17:02:28 +0300] PID 277 stopped with status 1!
I [12/Aug/2008:17:02:28 +0300] Hint: Try setting the LogLevel to
"debug" to find out more.
So thats all about all my trials and result.... Please help me to get out of this bad situation...
NOTE: I had changed the original FAX number from this post to different numbers...
Thats all...
Thanks in Advance...
and really awaiting for your valuable comments.

First of all, really thanking you 3 for your posts. i dont need to do a internet faxing. The safari, which i mentioned, in the scenario is an example. My director might need to send FAX from doc files, html files, mails, pdf files etc.
So i need a solution to do the FAX through FAX pdf, which is available through printing.
Then regarding the analog vs digital PBX, here we use analog and digital PBX. But i am trying through the analog line. Still, today i went to the telephone people and asked to give me an direct line to check this out. Then i tried from it.
Fax command and faxing through graphical (fax pdf) gives the same error. But efax command showed a different kind of error message which i will post it here... So i think i will have to work on it... so i requested the telecommunication people to give me an direct line to my table for 2-3 days, so that i could run many test on it... but still i am waiting for their confirmation.
Anyway pls have a look at this message, and put forward ur suggestions.
NOTE: i forgot to notify in the previous post that, the main error point in the log files is "NO CARRIER"
Output of command efax:
abcs-computer:~ root# efax -d /dev/cu.usbmodem -o a -v ewincm -t T7777777 /Users/kmr/test-file.001
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Wed Aug 13 09:25:03 2008 opened /dev/cu.usbmodem
efax: 25:04 command "Q0V1"
efax: 25:04 waiting 2.0 s
efax: 25:04 .097 [ATQ0V1<CR><CR><LF>]
efax: 25:04 .330 [OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "E0"
efax: 25:04 waiting 5.0 s
efax: 25:04 .456 [ATE0<CR><CR><LF>]
efax: 25:04 .531 [OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "I3"
efax: 25:04 waiting 5.0 s
efax: 25:04 .682 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
efax: 25:04 .707 [<CR><LF>OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "+FCLASS=?"
efax: 25:04 waiting 5.0 s
efax: 25:04 .857 [<CR><LF>0,1,8<CR><LF>]
efax: 25:04 .882 [<CR><LF>OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "+FCLASS=1"
efax: 25:04 waiting 5.0 s
efax: 25:05 .083 [<CR><LF>OK<CR><LF>]
efax: 25:05 response "OK"
efax: 25:05 using Motorola SM56 USB 1.5.6 in class 1
efax: 25:05 command "+FTM=?"
efax: 25:05 waiting 5.0 s
efax: 25:05 .234 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
efax: 25:05 .259 [<CR><LF>OK<CR><LF>]
efax: 25:05 response "OK"
efax: 25:05 command "+FAR=1"
efax: 25:05 waiting 5.0 s
efax: 25:05 .409 [<CR><LF>ERROR<CR><LF>]
efax: 25:05 response "ERROR"
efax: 25:05 dialing T7777777
efax: 25:05 command "DT7777777"
efax: 25:05 waiting 120.0 s
efax: 25:20 .008 [<CR><LF>CONNECT<CR><LF>]
efax: 25:20 response "CONNECT"
efax: 25:20 connected
efax: 25:21 waiting 2.0 s
efax: 25:21 .257 [<CR><LF>OK<CR><LF>]
efax: 25:21 response "OK"
efax: 25:21 received UNKNOWN
efax: 25:21 Warning: bit-reversed HDLC frame, reversing bit order
efax: 25:21 command "+FRH=3"
efax: 25:21 waiting 35.0 s
efax: 25:21 .357 [<CR><LF>CONNECT<CR><LF>]
efax: 25:21 response "CONNECT"
efax: 25:21 waiting 2.0 s
efax: 25:21 .959 [<CR><LF>OK<CR><LF>]
efax: 25:21 response "OK"
efax: 25:21 received CSI - answering ID
efax: 25:21 remote ID -> +000 2 7777777
efax: 25:21 command "+FRH=3"
efax: 25:21 waiting 35.0 s
efax: 25:22 .054 [<CR><LF>CONNECT<CR><LF>]
efax: 25:22 response "CONNECT"
efax: 25:22 waiting 2.0 s
efax: 25:22 .355 [<CR><LF>OK<CR><LF>]
efax: 25:22 response "OK"
efax: 25:22 received DIS - answering capabilities
efax: 25:22 remote has no document(s) to send, and can receive
efax: 25:22 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
efax: 25:22 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
efax: 25:22 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
efax: 25:22 command "+FTH=3"
efax: 25:22 waiting 3.1 s
efax: 25:23 .358 [<CR><LF>CONNECT<CR><LF>]
efax: 25:23 response "CONNECT"
efax: 25:23 sent TSI - caller ID
efax: 25:23 waiting 13.6 s
efax: 25:25 .109 [<CR><LF>CONNECT<CR><LF>]
efax: 25:25 response "CONNECT"
efax: 25:25 sent DCS - session format
efax: 25:25 waiting 13.6 s
efax: 25:25 .479 [<CR><LF>OK<CR><LF>]
efax: 25:25 response "OK"
efax: 25:25 command "+FTM=145"
efax: 25:25 waiting 3.1 s
efax: 25:25 .604 [<CR><LF>CONNECT<CR><LF>]
efax: 25:25 response "CONNECT"
efax: 25:25 Warning: termios.iflag is 000000005, not 000001005
efax: 25:25 Warning: terminal mode not set properly
efax: 25:25 waiting 30.0 s
efax: 25:28 .708 [<CR><LF>OK<CR><LF>]
efax: 25:28 response "OK"
efax: 25:28 sent TCF - channel check of 2700 bytes
efax: 25:28 command "+FRS=1"
efax: 25:28 waiting 3.0 s
efax: 25:28 .783 [<CR><LF>OK<CR><LF>]
efax: 25:28 response "OK"
efax: 25:28 command "+FRH=3"
efax: 25:28 waiting 3.0 s
efax: 25:31 waiting 2.0 s
efax: 25:31 .832 [<CR><LF>OK<CR><LF>]
efax: 25:31 response "OK"
efax: 25:31 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
efax: 25:31 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
efax: 25:31 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
efax: 25:31 command "+FTH=3"
efax: 25:31 waiting 3.1 s
efax: 25:32 .829 [<CR><LF>CONNECT<CR><LF>]
efax: 25:32 response "CONNECT"
efax: 25:32 sent TSI - caller ID
efax: 25:32 waiting 13.6 s
efax: 25:34 .579 [<CR><LF>CONNECT<CR><LF>]
efax: 25:34 response "CONNECT"
efax: 25:34 sent DCS - session format
efax: 25:34 waiting 13.6 s
efax: 25:34 .931 [<CR><LF>OK<CR><LF>]
efax: 25:34 response "OK"
efax: 25:34 command "+FTM=145"
efax: 25:34 waiting 3.1 s
efax: 25:35 .056 [<CR><LF>CONNECT<CR><LF>]
efax: 25:35 response "CONNECT"
efax: 25:35 Warning: termios.iflag is 000000005, not 000001005
efax: 25:35 Warning: terminal mode not set properly
efax: 25:35 waiting 30.0 s
efax: 25:38 .156 [<CR><LF>OK<CR><LF>]
efax: 25:38 response "OK"
efax: 25:38 sent TCF - channel check of 2700 bytes
efax: 25:38 command "+FRS=1"
efax: 25:38 waiting 3.0 s
efax: 25:38 .231 [<CR><LF>OK<CR><LF>]
efax: 25:38 response "OK"
efax: 25:38 command "+FRH=3"
efax: 25:38 waiting 3.0 s
efax: 25:41 waiting 2.0 s
efax: 25:41 .280 [<CR><LF>OK<CR><LF>]
efax: 25:41 response "OK"
efax: 25:41 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
efax: 25:41 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
efax: 25:41 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
efax: 25:41 command "+FTH=3"
efax: 25:41 waiting 3.1 s
efax: 25:42 .283 [<CR><LF>CONNECT<CR><LF>]
efax: 25:42 response "CONNECT"
efax: 25:42 sent TSI - caller ID
efax: 25:42 waiting 13.6 s
efax: 25:44 .034 [<CR><LF>CONNECT<CR><LF>]
efax: 25:44 response "CONNECT"
efax: 25:44 sent DCS - session format
efax: 25:44 waiting 13.6 s
efax: 25:44 .404 [<CR><LF>OK<CR><LF>]
efax: 25:44 response "OK"
efax: 25:44 command "+FTM=145"
efax: 25:44 waiting 3.1 s
efax: 25:44 .529 [<CR><LF>CONNECT<CR><LF>]
efax: 25:44 response "CONNECT"
efax: 25:44 Warning: termios.iflag is 000000005, not 000001005
efax: 25:44 Warning: terminal mode not set properly
efax: 25:44 waiting 30.0 s
efax: 25:47 .635 [<CR><LF>OK<CR><LF>]
efax: 25:47 response "OK"
efax: 25:47 sent TCF - channel check of 2700 bytes
efax: 25:47 command "+FRS=1"
efax: 25:47 waiting 3.0 s
efax: 25:47 .704 [<CR><LF>OK<CR><LF>]
efax: 25:47 response "OK"
efax: 25:47 command "+FRH=3"
efax: 25:47 waiting 3.0 s
efax: 25:50 waiting 2.0 s
efax: 25:50 .754 [<CR><LF>OK<CR><LF>]
efax: 25:50 response "OK"
efax: 25:50 Error: no command/response from remote
efax: 25:50 command "+FTH=3"
efax: 25:50 waiting 3.1 s
efax: 25:51 .757 [<CR><LF>CONNECT<CR><LF>]
efax: 25:51 response "CONNECT"
efax: 25:51 sent DCN - disconnect
efax: 25:51 waiting 13.6 s
efax: 25:52 .033 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 command "H"
efax: 25:52 waiting 5.0 s
efax: 25:52 .259 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 failed -> /Users/kmr/test-file.001
efax: 25:52 command "Q0V1"
efax: 25:52 waiting 2.0 s
efax: 25:52 .504 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 command "H"
efax: 25:52 waiting 5.0 s
efax: 25:52 .655 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 done, returning 3 (invalid modem response)
abcs-computer:~ root#
Thanks in Advance...

Fax not working when send and receive throguh PSTN

Fax failed when it is sent and received through PSTN. User are able to receive fax when sent and received using VoIP(onnet) but not through PSTN(offnet).

Hi bertley32,
Thanks for letting me know.
Try sending a fax to the HP Fax Back number: 1-888-473-2963, to see if you have the same results.
If you connect a phone to the printer, can you call out?
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

External USB Modem fax not working under 10.5.8

I upgraded my Mac Mini home office server (print, fax, backup) to 10.5.8 and now it appears that faxing is completely broken (or maybe the USB modem driver.)
I've verified that this is broken on another system.
After booting, the following is seen in the fax log:
efax: 33:57 command "+FAR=1"
efax: 33:57 waiting 5.0 s
efax: 33:57 .956 [<CR><LF>ERROR<CR><LF>]
efax: 33:57 response "ERROR"
efax: 33:58 command "S0=1"
efax: 33:58 waiting 5.0 s
efax: 33:58 .157 [<CR><LF>OK<CR><LF>]
efax: 33:58 response "OK"
efax: 33:58 waiting for activity
efax: 33:59 activity detected
efax: 34:00 Error: tcsetattr on fd=5 failed: Invalid argument
efax: 34:00 Error: tcsetattr on fd=5 failed: Invalid argument
efax: 34:00 command "Q0V1"
efax: 34:00 Error: fax device write: Input/output error
efax: 34:00 waiting 2.0 s
efax: 34:00 waiting 2.0 s
efax: 34:00 command "Q0V1"
efax: 34:00 Error: fax device write: Input/output error
efax: 34:00 waiting 2.0 s
efax: 34:00 sync: dropping DTR
efax: 34:00 Error: tcsetattr on fd=5 failed: Invalid argument
efax: 34:00 Error: tcsetattr on fd=5 failed: Invalid argument
efax: 34:00 Error: tcsetattr on fd=5 failed: Invalid argument
efax: 34:00 waiting 2.0 s
efax: 34:00 command "Q0V1"
efax: 34:00 Error: fax device write: Input/output error
efax: 34:00 waiting 2.0 s
efax: 34:00 sync: sending escapes
efax: 34:00 Error: tcsetattr on fd=5 failed: Invalid argument
efax: 34:00 Error: fax device write: Input/output error
efax: 34:00 Error: fax device write: Input/output error
efax: 34:00 Error: tcsetattr on fd=5 failed: Invalid argument
efax: 34:00 Error: fax device write: Input/output error
efax: 34:00 Error: fax device write: Input/output error
efax: 34:02 Error: fax device write: Input/output error
efax: 34:02 waiting 2.0 s
efax: 34:02 command "Q0V1"
efax: 34:02 Error: fax device write: Input/output error
efax: 34:02 waiting 2.0 s
efax: 34:02 Error: sync: modem not responding
efax: 34:03 done, returning 2 (unrecoverable error)
Anybody else seeing this?

This solution is a "workaround" and will not affect in any problems, like I saw that they will happen after:
1.) Removing and changing "IOSerialFamily.kext" : ("The system extension '/System/Library/Extensions/IOSerialFamily.kext' was installed improperly and cannot be used....")
2.) or go back to OS 10.5.5... (latest security-updates not included)
Go to your System-Prefs -> Printing and Faxing
chose the Fax-Modem -> Options
1.) to receive faxes: choose "receive faxes on this computer"
2.) to send faxes: choose not to "receive faxes on this computer",
plug your modem out, wait 5 seconds and plug it in.
Now you can send faxes, but not receive,
before you choose "receive faxes on this computer" again.
To send, you have to start with 2.) again...
It's strange for a mac, but better than 10.5.5 or a corrupted system...
APPLE-STUFF: HERE AGAIN: FIX THAT FAX-PROBLEM FOR 10.5.8 QUICK PLEASE - IT'S IMPORTANT!!!
trollius

Fax not working

I just purchased a 8610 and I keep getting a variety of error messages 321, 358, and 388. I used to have the 8600 and was able to fax without a problem until about two weeks ago. I have tried all the solutions available on the site and nothing seems to help fix this problem

Hi @sleuthclint,
Welcome to the HP Forums!
I understand that you cannot fax with your HP Officejet 8610, and I am happy to help!
Please take a look at the following:
Cannot Send or Receive Faxes.
How to connect your HP Fax Device to an ISDN, ADSL, PBX, or VoIP line. (If you have one of those types of phone connections).
Interpreting Error Codes in Fax Communication Error or Fax History Reports.
Hope these guides will help, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Output fax not working.

Hello All,
I am facing an issue with the Fax output of the PO.
When the PO is created it goes for a backend release.Once release the PO has to go as Fax.
But after the release it is not showing the created user.Instead it comes as the default user WF-BATCH.
I need the creater name to appear in the FAX.Can anyone help me out with this issue.
For the POs which are not released via workflow are taking the user id to the FAX.
Regards
Raju

Hi Sudhir,
The solution in the thread are for SRM.
Do we have any solution for the POs in ECC6 R/3?
Thanks
Raju

C6180 Wireless Network Fax not Working

I have a Photosmart C6180 I can not send a fax from my notebook over the wireless network. I can print over the network. I can do a fax test over the network. I can send a fax manually. When I try to print to a fax I get a popup "Processinf fax request" but nothing ever happens.

Welcome to the Apple Forum.
Did you enaled the option that says "create a closed network"? Uncheck it if so.

My j4680 not work with windows 8

hi i have hp officejet j4680 all in one and i got hp pc windows 8 so now the printer is working but the scanner and fax not working and the cd not working in the pc what can i do to make it work now please step by step

HAVE YOU RECEIVED AN ANSWER FROM ANYONE?
I HAVE THE SAME PROBLEM -I CAN PRINT BUT I CANNOT SCAN. I TRIED ALL THE SOLUTIONS ON THE INTERNET AND NONE HAVE WORKED SO FAR
PLEASE LET ME KNOW IF YOU HAVE A SOLUTION!!
YITZHAK KALET

Fax is not working on H323

Hello All,
I have an issue with fax, it is connected to an fxs port on my h323 gateway. When a call comes from PRI and get connected to fax after I hear the fax tone the fax drops. IOS is Version 15.0(1)M4, and DSP is PVDM3.
My analysis:
The external calls hit gateway and it matches the pots dialpeer where my fax connected to. From the "debug voip vtsp all", I see Primary Fax Protocol=CISCO_FAX_RELAY, which is not enabled and we are using T38 relay and modem passthrough method for faxing. I believe PVDM3 does not work with Cisco Relay and couldn't allocate any dsp resources for the call and it drops. But still I wonder how gateway takes cisco relay.
Config:
voice service voip
allow-connections h323 to h323
fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback none
h323
emptycapability
modem passthrough nse codec g711ulaw
dial-peer voice 1001 pots
tone ringback alert-no-PI
description PSTN Incoming, Pattern:.
translation-profile incoming PSTN-to-PhoneDN
incoming called-number .
direct-inward-dial
dial-peer voice 999030 pots
tone ringback alert-no-PI
destination-pattern 3027898
progress_ind setup enable 3
port 0/3/0
Output of vtsp debug
Oct 4 20:30:07: //6824/97F0D7BD8350/VTSP:(0/1/0:15):7:1:1/vtsp_dsm_save_fax_config:
   Fax Relay=ENABLED
   Primary Fax Protocol=CISCO_FAX_RELAY, Fallback Fax Protocol=NONE_FAX_RELAY
   Fax Relay CM Suppression :=ENABLED, Fax Relay ANS Suppression :=DISABLED
   Fax Parameters Set By=Dialpeer, Peer=999030 (this is the peer where my fax connected to)
I have converted the port to MGCP and found its working, while faxing I see vtsp outputs
Oct 4 23:57:29: //7181/8FE17FEF8379/VTSP:(0/3/0):-1:1:2/vtsp_dsm_save_fax_config:
   Fax Relay=DISABLED - MGCP Application
   Primary Fax Protocol=IGNORE_FAX_RELAY, Fallback Fax Protocol=IGNORE_FAX_RELAY
   Fax Relay CM Suppression :=ENABLED, Fax Relay ANS Suppression :=DISABLED
   Fax Parameters Set By=MGCP Call Type --> I believe MGCP disabled the cisco fax relay and switch over to T38.
Oct 4 23:57:40: //7181/8FE17FEF8379/VTSP:(0/3/0):-1:1:2/vtsp_dsm_save_fax_config:
   Fax Relay=ENABLED
   Primary Fax Protocol=T38_FAX_RELAY, Fallback Fax Protocol=NONE_FAX_RELAY
   Fax Relay CM Suppression :=ENABLED, Fax Relay ANS Suppression :=DISABLED
   Fax Parameters Set By=MGCP Call Type
Can some one kindly suggest how to make it work on H323, also how we can force disabling cisco fax relay?

As I mentioned earlier, we are using MGCP for that particular fax port and the gateway we use as H323.
Even I'm not pretty sure about using mixed protocol, I believe this gateway gonna used to support call center calls. SInce MGCP is easy for configs they might have confiugred only the port as MGCP endpoint.
Now its not working with both the cases, not in mgcp as well as fallback mode. Can you reveiw the debugs and see why I have to remove "modem passthrough" command from voice service voip section which of our standard config and works well with all other gateway of ours. Please help here.

Outbound FAX is not working

Outbound FAX is not working. Below is the Call Flow
FAX ServeràH.323àCUCMàMGCPàGatewayàE1 PRIàPSTN
The CUCM version is 8.0.3 while the gateway IOS version is 12.4(24)T5.
Collected the following
Packet Captures between FAX server and CUCM
CUCM traces
Debugs in PSTN Gateway
Below are the observations
H.225 Setup message is seen in packet captures and CUCM traces. See snippet below
16:53:00.684 |In Message -- H225SetupMsg -- Protocol= H225Protocol|*^*^*
16:53:00.684 |Ie - H225BearerCapabilityIe -- IEData= 04 03 90 90 A5 |*^*^*
16:53:00.685 |Ie - Q931CalledPartyIe -- IEData= 70 09 A1 39 36 33 32 33 39 39 38 |*^*^*
16:53:00.685 |Ie - H225UserUserIe -- IEData= 7E 00 86 05 30 88 06 00 08 91 4A 00 05 22 80 B5 00 00 30 13 44 69 61 6C 6F 67 69 63 20 43 6F 72 70 6F 72 61 74 69 6F 6E 00 AC 15 98 05 06 B8 00 14 15 79 1B C9 3E 02 1F 3F 03 80 B9 FE 5F AC 75 00 D5 0D 98 00 07 00 AC 15 98 14 07 FB 11 00 25 13 79 1B C9 3E 02 1F 3F 03 80 B9 FE 5F AC 75 01 00 01 00 01 00 01 00 01 00 01 40 40 B5 00 00 30 14 44 69 61 6C 6F 67 69 63 20 43 6F 72 70 6F 72 61 74 69 6F 6E 10 80 01 00 |*^*^*
16:53:00.685 |MMan_Id= 0. (iep= 0 dsl= 0 sapi= 0 ces= 0 IpAddr=149815ac IpPort=2043)|*^*^*
16:53:00.685 |IsdnMsgData1= 08 02 5B CA 05 04 03 90 90 A5 70 09 A1 39 36 33 32 33 39 39 38 7E 00 86 05 30 88 06 00 08 91 4A 00 05 22 80 B5 00 00 30 13 44 69 61 6C 6F 67 69 63 20 43 6F 72 70 6F 72 61 74 69 6F 6E 00 AC 15 98 05 06 B8 00 14 15 79 1B C9 3E 02 1F 3F 03 80 B9 FE 5F AC 75 00 D5 0D 98 00 07 00 AC 15 98 14 07 FB 11 00 25 13 79 1B C9 3E 02 1F 3F 03 80 B9 FE 5F AC 75 01 00 01 00 01 00 01 00 01 00 01 40 40 B5 00 00 30 14 44 69 61 6C 6F 67 69 63 20 43 6F 72 70 6F 72 61 74 69 6F 6E 10 80 01 00 |*^*^*
16:53:00.685 |value H323-UserInformation ::= |*^*^*
16:53:00.685 |SPROCRas - {
h323-uu-pdu
    h323-message-body setup :
        protocolIdentifier { 0 0 8 2250 0 5 },
        sourceInfo
          vendor
            vendor
              t35CountryCode 181,
              t35Extension 0,
              manufacturerCode 48
            productId '4469616C6F67696320436F72706F726174 ...'H
          terminal
          mc FALSE,
          undefinedNode FALSE
        destCallSignalAddress ipAddress :
            ip 'AC159805'H,
            port 1720
        activeMC FALSE,
        conferenceID '1415791BC93E021F3F0380B9FE5FAC75'H,
        conferenceGoal create : NULL,
        callType pointToPoint : NULL,
        sourceCallSignalAddress ipAddress :
            ip 'AC159814'H,
            port 2043
        callIdentifier
          guid '2513791BC93E021F3F0380B9FE5FAC75'H
        mediaWaitForConnect FALSE,|*^*^*
16:53:00.686 |
        canOverlapSend FALSE,
        multipleCalls FALSE,
        maintainConnection FALSE,
        presentationIndicator presentationAllowed : NULL,
        screeningIndicator userProvidedVerifiedAndFailed
    nonStandardData
      nonStandardIdentifier h221NonStandard :
          t35CountryCode 181,
          t35Extension 0,
          manufacturerCode 48
      data '4469616C6F67696320436F72706F726174 ...'H
    h245Tunneling FALSE
}|*^*^*
Based on this, the CUCM is doing correct digit analysis and routes the call to MGCP gateway’s endpoint S0/SU0/DS1-0/[email protected]
Gateway sends the ISDN q931 setup message to PSTN for which it does get the Call Proceed and Progress indicators
The gateway is dropping call in Cause Code “0x80AF - Resource unavailable, unspecified”. See Snippet below
016325: *May 2 17:12:47.661: MGCP Packet received from 172.21.152.5:2427--->
CRCX 5493 S0/SU0/DS1-0/[email protected] MGCP 0.1
C: D000000003d354dd000000F500000016
X: 1
L: p:20, a:PCMU, s:off, t:b8, fxr/fx:t38
M: recvonly
R: D/[0-9ABCD*#]
Q: process,loop
<---
016383: *May 2 17:12:47.669: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0016
        Sending Complete
        Bearer Capability i = 0x8090A3
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98381
                Exclusive, Channel 1
        Calling Party Number i = 0x0083, N/A
                Plan:Unknown, Type:Unknown
        Called Party Number i = 0xA0, '96323998'
                Plan:Unknown, Type:National
016384: *May 2 17:12:47.757: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x8016
        Channel ID i = 0xA98381
                Exclusive, Channel 1
016385: *May 2 17:12:47.761: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8 callref = 0x8016
        Progress Ind i = 0x8181 - Call not end-to-end ISDN, may have in-band info
016386: *May 2 09:12:48.193: %C3800_ENVM-3-MFAIL_OFF: There is more than one failure with the Power System 1 or this Power System h
as been turned off.
016387: *May 2 17:12:51.669: //494/2E810F7780E1/CCAPI/cc_handle_inter_digit_timer:
   Generate inter-digit timeout CC_EV_CALL_DIGIT_END event
016388: *May 2 17:12:59.773: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x0016
        Cause i = 0x80AF - Resource unavailable, unspecified
From the Fax Utility it shows No answer at Fax Number. Also it rings the remmote fax machine twice (Actually i can hear the ring as the macine is beside me)
Please help me to solve the issue. Except this other functions are working properly. Moreover I can send internal Fax from one user to other.
Thanks and Regards,
Ashfaque.

Just a quick update, as per Cisco TAC the CUCM version 8.0.3 does not support gateway IOS version is 12.4(24)T5 (Later I found its only for conference option). So we upgraded the IOS to 15.1(1)T3. But still having the sam issue.
Thanks,
Ashfaque

Switch from Comcast back to AT&T - Now Fax is not working on my HP Officejet J5700 All-in-one

To HP Support:
My home phone was with Comcast. My fax was working fine. I have since switched my home phone to AT&T and now my fax is not working.
Question - what do I need to do to get my fax to work like it did previously?
Please advise and thank you.
Greeneyes4U2

Try first contact AT&T, there might be something they need to do. Nowadays, phone companies provide very different services, on some lines, fax just don't work. Here is an HP support page with some info that might be helpful.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00302247&cc=us&dlc=en&lc=en
======================================================================================
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
***Click on White “Kudos” STAR to say thanks!***

Umlauts are not working in faxes

Hello,
I´m using a smartform to create a customer letter. Normally, I´m converting the output-otf to PDF and send it as attachement by email.
But in one case, I have to send the smartform output-otf as fax. For that I have used the function "CONVERT_OTF_AND_FAX".
Generally, it´s working. but in the fax, the umlauts are not working! In my PDF´s of the same smartform, I can see all umlauts correct!
Does anybody know how to solve that problem?
Regards Michael

Nobody has an idea?
Hmmm, I have to fix that problem tomorrow and don´t know what to do! Maybe it is something like a codepage problem with the fax-server?
I don´t think, that I have to set any special parameter when I call the CONVERT_OTF_AND_FAX function.
The strange thing is, when I use the same table with otf data and convert it to PDF, it´s working with all country specific special characters...
Thank you for Your help!
Regards Michael

Telephone will not work after installing fax wizard

I have a new HP Office Pro 8615. After I installed the fax wizard, my telephone quit receiving or sending calls. The only incoming call will ring on the fax. Can I uninstall the fax, as I do not need it?

Hi , Welcome to the HP Forums! I see that your telephone will not work after installing fax wizard, for your HP Officejet Pro 8615. I am happy to help! What is the Operating System you are using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos. If you do not need the fax, all you should have to do is unplug the phone cable from the back of the printer. That will prevent the printer from using the fax function. If your phone continues not to work, I would consider contacting your phone provider. Thank you for posting! “Please click the Thumbs up icon below to thank me for responding.”

I Installed Lion and now my USB modem will not work to send a PDF fax? Do I need a new USB modem to send faxes or is there a software update that I need?

I Installed Lion and now my USB modem will not work to send a PDF fax? Do I need a new USB modem to send faxes or is there a software update that I need? Also can I change the picture of the login screen? That grey mat looks ugly!

As posted by Ham on July 29 @ 9pm on this thread <https://discussions.apple.com/message/15786976#15786976>.
Official statement from Apple:
http://support.apple.com/kb/ht3152

T.37 OnRamp and OffRamp fax configuration- Problem

Hello !
I have configured CISCO 2901 call router with T.37 OnRamp and OffRamp fax configuration.
I have configured SMTP for receiving fax from call router. I am using Novell GroupWise 8 e-mail application.
I could able to receive fax from call router,
But i m not able to send fax to outside world via call router
Because while sending fax we are using outsideno@callrouterip address ( ex: [email protected])
My Novell GroupWise giving error like unable to find e-mail address in mail box ( Error : can not deilver message to internal loop address )
Reason : Mail box not able to find address because of every time if you use No like this [email protected] . Mail box not able to recognize and unable to forward to call router,
I try to use windows FAX service to send fax to VOIP ( call router ), that does not work.
Is there any tool or client setup we would able to use and deliver mail to call router to send fax.
Until or else their is no use for using T.37 OnRamp and OffRamp fax configuration in call router
Thanks
Best Regards
Jayaraja R

fax receive called-subscriber $d$
fax interface-type fax-mail
mta send server smtp.domainname.com port 25
mta send subject Fax-Mail Message
mta send with-subject both
mta send postmaster [email protected]
mta send mail-from hostname callrouter.domainname.com
mta send mail-from username fax
mta send return-receipt-to hostname domainname.com
mta send return-receipt-to username fax
mta receive aliases X.X.X.X
mta receive aliases callrouter.domainname.com
mta receive maximum-recipients 5
application
service faxmail_offramp flash:app_faxmail_offramp.2.0.1.1.tcl
service onfax flash:app_faxmail_onramp.2.0.1.3.tcl
global
service alternate default
I hope this configuration would be sufficient ,
Thanks
Best Regards
Jayaraja R

T.37 offramp fax not working

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