T-Mobile SIM card won't work with my replacement factory unlocked iPhone 5
On Saturday, my rear camera on my factory unlocked iPhone 5 stopped focusing. I took it in to my nearest Apple store and they replaced it. Problem is, now I can't get my T-Mobile SIM card to work with the replacement phone. The guys at the genius bar sent me to T-Mobile to see if a new SIM card would fix the problem, but I'm still getting an "Unsupported SIM" error when I try to activate the phone. Any insights?
Do you have information about the model no. of original purchase that is printed on the back cover ?
What is model no. of the replacement iPhone 5 ?
If T-mobile SIM worked on the original purchase and does not work on the replacement iPhone 5, they gave you a wrong model.
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"The SIM card that you currently have installed in this Iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the Iphone. Please insert another SIM card from a supportedunder the activation policy that is currently assigned by the activation server. This is not a harware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."
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My iPhone5 prompts while setting up "This iPhone is not currently setup to work with carrier you are attempting to use.Please insert another SIM card from a supported carrier" or "Request that this iPhone be unlocked" How can I unlock my new iPhone5 to function properly?
That means that the phone is locked to a carrier other than the one you are trying to use.
ONLY the carrier it is locked to can authorize unlocking it.
Where exactly did you get this "new" iPhone 5? -
The SIM card inserted in this iPhone does not appear to be supported.
This iPhone is not currently setup to work with carrier you're attempting to use. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked.
what does it mean?Have a look in Settings>Carrier
Again YOU cannot unlock it - only the original carrier can do it -
The SIM card inserted in this iPhone does not appear to be supported.
This iPhone is not currently setup to work with carrier you're attempting to use. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked.Sounds like you are trying to use an iPhone that is locked to a particular
wireless carrier with the sim from another wireless carrier. Contact the wireless
provider that the iPhone is locked to and ask if they offer unlocking and if
you qualify. Only the wireless carrier that the iPhone is locked to can unlock
it. -
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Your iPhone was hacked or jailbroken before and through the update it locks back to the original carrier. Only the original carrier can unlock the iPhone. You have to contact them and find out what the procedure you needs to follow.
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This iPhone is not currently setup to work with carrier you're attempting to use. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked.
In your other post https://discussions.apple.com/thread/5001329?tstart=60
you say the iPhone originally was on contract with Orange UK. You will have
to work with Orange UK to get the iPhone unlocked.
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