T400 build quality issue

Here it goes, I purchased my Lenovo T400 less than a month ago and have noticed the following defects
- Bottom of the screen basel there is a 2-3mm gap between the LCD and the plactic basel which is about 4 cm long
Dust started collecing not to mention there is a pieace of metal is showing as well.
- Base basel where the power botton is located along with volume bottons looks like it's buldged up, most likely
due to its size, meaning it's slightly too big.
- Keyboard, the left side sits higher than the right side not to mention when I type on it the whole left side seems to sink/move
So, with the laptop being less than 30 days old I called lenovo and opened up a service call. The rep was very polite and
recorded all my complaints. I was also told that he will order new parts and ship me an empty box so that I can ship it to
lenovo to repairs. Since then I've been getting phone calls everyday from lenovo rep asking additional question, the same questions everytime he called, to describe the defects. Finally, I got a phone call today from the same rep stating that
lenovo will not repair my laptop as it's too new for it to be a wear and tear issue!!!
I must say, this is my first and last purchase of the lenovo laptop and I will make an attempt to return it and get my money back.
So much for "best" support..

welcome to the club. There are a few of us in here with that. Though the 3G had the same problem but I never realy had that issue. It seems more apparent on the 3GS. I went through 5 already cause of different issues and all of them had this problem...Apple says as long as its in specifications functionaly it dont qualify for a replacement.

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Build Quality Issue

Just picked up a new iPhone 3GS... I was looking closely at the screen and I can see that at the edge of the glass screen where it sits on a rubber mounting (i think) there is an area where the glass is not straight and at the same point the rubber is a little scuffed up. Its not that noticable - but now i have seen it i can see it all the time. Am i been too picky? I have tried to see if other users have this issue but unable to find anything on this site. so is this something that other users have noticed?

welcome to the club. There are a few of us in here with that. Though the 3G had the same problem but I never realy had that issue. It seems more apparent on the 3GS. I went through 5 already cause of different issues and all of them had this problem...Apple says as long as its in specifications functionaly it dont qualify for a replacement.

T400 general build quality? Did I get unlucky or is this normal?

I bought a T400 in September 2008, so just about 2 years ago. I was really pumped because of the Lenovo reputation for good laptops and I like the way they look. I got to customize it with switchable graphics etc.
Well right from the start I had some issues. My fingerprint reader wasn't working correctly. It would sometimes not wake up from sleep properly or something and be unavailable, or take over a minute to become ready (effectively making it useless). Well I called and got the palm rest replaced right away. The customer service was very good and quick.
Then my headphone port cracked for no reason, other than plugging in headphones. It still works but doesn't hold onto the plug anymore so it comes out easily. This is part of the MB and could not be replaced easily without sending in my whole laptop for repairs which would take a couple weeks. I couldn't do without my computer that long because I was a student and needed it everyday, and it wasn't that major of an issue, more of a stupid annoyance.
Then my disk drive started not reading discs all the time. It wasn't really a big issue, just had to try a few times. But it got worse. By the time it got pretty much unusable (can't even install Windows from DVD, have to use a USB), my comp was out of warranty.
Most recently my computer started shutting off randomly. Happened once, then again, then more frequently. I noticed that it happened when the CPU was under load and noticed I was getting a Critical Thermal Event error. So installed TPFancontrol and made sure my fan was working, and it was. But my temps were very high, they would be around 75 idle and go up to mid-high 90's under load!!! I took my computer apart and removed the fan heat sink. It looked like the thermal compound was put on very poorly and there was barely any at all on the actual CPU. I cleaned it off the CPU and GPU and reapplied some AS5. Now my temperatures are back down to 55-60 idle and below 80 under load.
My question is, are other people experiencing these kind of quality issues with the T400 or other newer Lenovo laptops? I know that Lenovo took over IBM and from what I thought, the quality was the same, at least the first year or two. But with these kind of issues I don't think I am likely to buy a Lenovo again. Unless my experience is abnormal.

Skurvy,
Man, all those little things seem to add up over time...
Honestly, I've not seen any widespread comments on headphone jacks or the optical drive, so seems either that you've had some bad luck with individual components, or it's environmental. I've not seen optical drive issues specific to T400, but opticals in general don't do well in a dusty environment and it sounds like it was degrading over time. Have you tried a cleaning disk? Just a thought.
The thermal grease on all the fans and heat sinks are pre-applied as a matrix of little dots of exact spacing and diameter so that they spread out to a uniform film when installed. As it ages, the factory grease does seem to get hard, not specific to the T400 and generally not an issue. Arctic Silver or equiv does seem to work rather well if you have it apart- glad that lowered your temps. I assume you blew out the heat sinks with canned air while you were at it? They can accumulate an amazing amount of dust over time that can lead to overheating too.
Also, I assume you've applied all BIOS and driver updates? Sept 2008 was a fairly early build of the T400, so there have been a number of updates released. You sound pretty savvy, so you probably have, but just thought I'd mention it.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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T430s Build Quality Versus a T400

I'm considering moving up to a T430s from a T400. I've been very happy with the durability and build quality of my T400 and would like to know how it compares to a T430s. How does the T430s compare in terms of build to a T400? I realize it doesn't have the magnesium lid roll-cage but rather the newer CFRP lid roll cage, etc. I am not a gamer and would only use this laptop for typical business use and web development and design. I'm unable to see one in person. Thanks.
Solved!
Go to Solution.

I've had mine for a couple months and would recommend it. However, it is not perfect and as someone who came from using Macs, I can say that even a low-end plastic Macbook is slightly better built all-around than the T430s-- Although the T430s feels more solid, it has gaps and other small problems that don't exist on Macbooks.
Internally, I think the T430s is quite a bit better than a current model Macbook... Its faster and runs cooler. It also has much better expansion than most other laptops in its class (especially if you get the version with Thunderbolt, which is basically a fast PCI connector in serial form).
Don't worry about the screendoor effect. That was from a batch of LG panels and those are no longer used by Lenovo as far as we can tell. I bought my T430s in January and it has an AUO screen that looks pretty good and I think that is the screen they are using as standard now. Lenovo did misfire on the color profile they included with Windows, but loading one of the substitute profiles from the forum rectifies that problem.
So the only remaining 'weakness' of the T430s seems to be battery life, and that can be helped by adding an ultrabay battery.

Quality issues? Dirt behind the glass

Hi there,
I have just returned yet another 27" Cinema Display to Amazon because of quality control issues at Apple it seems:
There was clearly visible *dirt behind the glass screen* (i. e. sitting directly on the LCD panel itself) - this seems to be limited to the right hand side of the display. This was the second display with gunk (some weird smear) in the top right hand corner, and dust in the lower right hand corner.
Anybody else experiencing problems with the build quality of the 27" displays?
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Thanks Jan -
I had the same experience. Amazon is awesome. I told them there was dust under the glass - no problem. They sent me a new monitor with 2-day shipping and without charging my card. They gave me a UPS label and 30 days to return the old one. Very professional, zero cost on my part.
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Well I am now on my 3rd 5800 and they all seem to have really bad build quality. As others have mentioned there is a big gap along one side of the phone (top right hand side running down past the volume buttons) and in the dark light leaks out through the gap
Come on - how can anything like this be put out to the general public - this is a serious issue. If you can get one side of the phone to close properly then why didn't you get the other side to do the same?
As a product designer I know that during the design stage there are several prototypes made, parts checked etc - how could this be passed as ok?
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This is really annoying me as well. This phone cost me a lot of money and it's the worst build quality/design I've ever seen.
People talk about dust getting in through the gap but what worries me is that it is much more likely to let in moisture! I've checked with Vodafone and moisture damage is NOT covered by their warranty. So unless Nokia admit that it's a manufacturing fault you'll have to pay for the repair youself.
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Message Edited by colin5800 on 09-Mar-2009 05:50 PM

Canon Vixia HFM40 video quality issues in Premiere Elements 10

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I am trying to edit video from a Canon Vixia HFM40 camcorder in Adobe Premiere Elements 10 on a Mac, but the video playback and the exported video has quality issues. Playback is not smooth when there is a lot of movement in the picture. It looks similar to interlacing issues, but there are no horizontal lines when the video is paused. Any ideas on how to solve that would be be much appreciated.
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OK, I've been doing some more research and I think I found the problem. The choppy picture is due to Premiere Elements and VLCs inability to properly de-interlace the 60i video. It gets played back in 30p, which does not create horizontal lines, but it is a lot more choppy than the native 60i, especially when there is a lot of movement in the picture.
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I have had pretty bad experiences with the previous generation of MBP (Core duo). The lid closes unevenly meaning to say that the gap for 1 side is significantly wider than the other.
Hows the build quality now?
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I don't recall any differences however, I've only had one and it's from january 2009. Everything is made in China so build quality is not that great across the entire line of BB's. It's adequate but not exceptional.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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HP Officejet Pro L7590 - print quality issue

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I am an HP employee.

SAP ERP Quality Issue: Notification Creation Problem

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This past saturday we upgrade the operating systems on the systems in question and they are now running windows 7 64 bit with service pack 1 installed. image 1 is the orignal pdf that was printed with a 3rd party pdf printer(PDF Xchange view version 2.5) image 2 is the same document that was printed using acrobat reader 10.1.2
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image 1
image2

Hi, nd a warm welcome to the forums!
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T400 build quality issue

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