T400 case number and replacement part?

I have a clients T400 that has come out of warranty. His 160GB HD died. I called Lenovo first to make sure the machine was out of warranty, the tech advise me that is way and gave me the HD FRU number and the phone number to call to get a replacement.
My colleague called IBM and gave them the part number, they said the FRU doesn't exsist and got us the correct part number but said unless we had a case number from Lenovo the drive would be sold AS-IS. So if we bought it and for someone reason it didn't work they would not warranty or exchange the drive.
So my colleague called Lenovo back who said "We don't give case numbers out for machines out of warranty". It seems that IBM thinks differently. Lenovo also said there some way of creating a case on their website which will send me an email with the correct replacement part number...do you think I could find what they are talking about??? NO!
Has anyone had to deal this mayhem? It's like the left hand doesn't know what the right hand is doing....Plus it makes not sense to not properly help people who have OOW machines that are still fairly new.
I have thought of maybe getting the one of the big bosses at IBM on the phone to fight it out with the boss at Lenovo!
Andrew
Xbase Technologies Corp.

hey xbasetech,
could you pm to me the following and i will see what i can do for you :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)
S/N:
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Similar Messages

  • My iPhone 4 cellphone was stolen last year. I have done all the procedures of reporting it to the South African Police Services and my Vodacom service provider. I do have the case number and I did blacklist my stolen phone. I have not had any assistance.

    My iPhone 4 cellphone was stolen last year. I have done all the procedures of reporting it to the South African Police Services and my Vodacom service provider. I do have the case number and I did blacklist my stolen phone. I have not had any assistance. I had installed Find My iPhone but did not have any iCloud account on it (ie. iCloud Username and Password). So I am unable to track it or find its location as yet. Please help me find my iPhone 4.

    Your only chance is setting it up as new device without using the latest backup afterwards, which you already did.
    If this does not work, you should get it serviced:
    Apple - Support - Service Answer Center
    How to back up your data and set up as a new device

  • HELP!!! Need HP Z1 LCD bezel part number and replacement cost

    Was wondering if anyone had a part number and price for the LCD bezel for HP Z1. Mine is cracked while moving and can't seem to find a number... Called HP four times and been routed around three of those times, until one person finally said, it is the same as the LCD panel.. Hard to be believe it is not sold seperately.  Thanks!!!

    Hi,
    Please try the following store:
       http://h20141.www2.hp.com/Hpparts/Default.aspx?mscssid=C6565EF7171540FF908F121D766CF8CD
    You can also find part # on the 8th manual of the following link:
       http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&dlc=en&document=&product=4036210
    which say : The United Kingdom 517863-031 on page 3-3.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • I deleted a contacts number and replaced it.  But when I go to send a text it is the old number showing but I cannot find it in my phone contacts  Why and how to remove

    Hi
    I had to change a contaxts mobile number so deleted the contact and replaced with new number.  Somehow when I try to send a text it is the old number showing.  Why is it stil showing and how can I remove.   This is the same with some of the itunes which have copied over but again I cant remove.   When I sysnc to computer it tells me that this is a new computer, which it is and it wants to delete everythign. I dont want that can anyone help with these few problems.

    You will have to try Recovery Mode.
    Read this: http://support.apple.com/kb/ht1808
    Follow the instructions very carefully.

  • What is case number and importance of case number in transportation process

    Hi All,
    what is the significance of case number in transportation management.for example if the customer belongs to 56 case number then it will be through DDU(delivery duty unpaid),if he is belongs to 54 it's FCA,
    Regards,
    Hari Challa.

    I don't think iTunes will produce a MP3 disc with the tunes sorted into folders.
    For that sort of thing, you are better off simply burning your stuff from the finder (or Toast if you have it). Insert CDR blank, when prompted what to do with it, tell the system to load the CDR in the finder. Now you can open your iTunes library and you should find a folder called (shudder) Rush. And within that gawd awful folder you should find subfolders, each being a separate album. If you drag all those subfolders into the icon of the blank CDR on your desk top, after a bit where the OS copies them to a disk cache, you will have everything ready to burn already in folders. You might want to rename the folders on the disk image with a "1. ", "2. ", etc in front of the album names to be sure they are forced in the correct order. Now just burn the CDR.
    BTW, this assumes your stuff is already imported to iTunes in MP3 format.
    Patrick - who is NOT a fan of Rush (but loves Canada!)

  • Restore primary no that was mistakenly cancelled and replaced with a new, different number

    I have a simple problem that is two weeks old and still has not been solved. Two weeks ago I called and placed an order for a distinctive ring line to be added. Instead they cancelled my phone number and replaced it with a new number. I have had the old number for almost ten years and need to get it back. Verizon has just been unable to execute to resolve this.I have spoken with about 20 different Verizon people; it has been escalated; I have even gotten the Virginia SCC involved (like the Public Service Commission). Still not fixed. In fact, for the first time today, a Verizon person called me to whom this had been escalated  who stated that they now know how to resolve the problem. Apparently all the other people and departments to whom I had been directed or escalated were the incorrect people. However, the solution requires a new order which cant be placed until an old order is cleared out of "the system".   They are not sure but they think that might take "a day or two"
    Does anyone know how to reach their CEO or their VP of Customer Service, Ms. Diefenderfer?
    Verizon, if you monitor this it is ticket {edited for privacy}. Please help me. Please.

    Verizon support is in receipt of this issue. We will send you a PM to gather additional information.
    Thanks,
    Tonya D.

  • Case number 30000639471

    After numerous attempts I was able to receive a case number to replace my officejet 7610 wide format printer. Now I am having a great deal of trouble making the connection to leave my credit card number in order for HP to ship the replacement. They left a message that I could do this via internet or email but  no address  or URL to do either. I am so sick of this whole process that it's ALMOST  better to throw the piece of crap in the toilet and just admit I just got the shaft.
    Is there anyone out there who can tell me where I can log this in and finally get this matter resolved? This has become the worst customer relations nightmare I have ever experienced!!!
    Jadeast

    His case.
    It's the number.

  • What is partner name and product part code in 'Back to college' form.

    Is Product number and product part code is same.

    Hello ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
    If you are unfamiliar with how the Forum's private message capability works,
    this post has instructions. Please let me know if this information was helpful by clicking the thumbs up below.
    Have a great day!

  • Material Part number or Manufacturer Part number

    Hi Gurus,
    1. Is there any difference between Material Part number and Manufacturer Part number?
    2. Is Material Part number maintained in material master? If yes, where can I find it?
    Thanks in advance.

    Refer below link
    https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/106f94ee-8dc2-2a10-a485-882871fa5c11
    I think Material Part number  & Material number both are same.

  • Oracle 11g database stores CAS number incorrectly in chemical database.

    Hi,
    I have an issue in Oracle 11g database. I am working on a chemical database which handles chemical structures ,formulas, CAS numbers, ACX number. The database has a compound table which stores compound attributes like chemical structure, molecular weight, CAS number and so on. The CAS number is of type varchar2(15) and will be in the format 50-50-0. All the CAS numbers will be in this format.
    The issue which I found specific to Oracle11g database is that when a CAS number is edite and saved from the application it changes into some random characters like AEAAAA8AA in the table. With Oracle 10g version there were no issues. Can anyone please help me to understand what could be the reason for this? Looking forward to your replies on this.
    Thanks

    Ok, thanks to all for pointers on finding the alert log. Found it. here's the relevant section, I believe:
    ARCH: Error 19809 Creating archive log file to 'D:\ORADATA\FASTRECOVERY\....\ARCHIVELOG\2012_11_07\O1_MF_1_2456_%U_.ARC'
    Errors in file C:\APP\diag\rdbms\....\trace\ukgb01_ora_3308.trc:
    ORA-16038: log 2 sequence# 2456 cannot be archived
    ORA-19809: limit exceeded for recovery files
    ORA-00312: online log 2 thread 1: 'F:\ORADATA\REDO\....\REDO02.LOG'
    USER (ospid: 3308): terminating the instance due to error 16038
    ARC0: STARTING ARCH PROCESSES
    System state dump requested by (instance=1, osid=3308), summary=[abnormal instance termination].
    System State dumped to trace file C:\APP\diag\rdbms\.....\trace\xxxxx_diag_504.trc
    Dumping diagnostic data in directory=[cdmp_20121107205514], requested by (instance=1, osid=3308), summary=[abnormal instance termination].
    Instance terminated by USER, pid = 3308
    Wed Nov 07 21:13:40 2012
    Adjusting the default value of parameter parallel_max_servers
    from 640 to 185 due to the value of parameter processes (200)
    Starting ORACLE instance (normal)
    I'm new to all this. What do I do in rman to clear this up?

  • Case number/dispatch number

    Im trying to figure out my repair status since my ipod mini will not turn on and i dint drop it or anything and it says in order to find this out i need the case number and or dispatch number!!! WHAT ARE THESE? and WHERE DO I FIND THEM?! plz help!

    They should be written on the form Apple sent when you requested service, or it would have been given to you over the phone if you did it that way.

  • Case Number 149517135

    Trying to find out the status of the subject case number from my phone call of Dec 8. I sent an email to customer service but nobody responded. Can someone help?

    Hi jimsinaz,
    I was able to look up your case number, and it looks like everything has since been resolved. Please let us know if there's anything more we can do to help.
    Cheers,
    Elizabeth|Social Media Supervisor|Best Buy® Corporate
     Private Message

  • How can I check case number?

    I created a support case in Eloqua. They told me to log into the Support Portal and search for Case Number. I think Topliners community is a Support portal, but where I can search the case number?

    You should get an email with the case number and then you can search for it and it'll add to your case list. To get to the support portal, click on the question mark icon in the top right of the screen when you are logged into Eloqua and then click "ELOQUA Support Portal"

  • I have a model MB 2320 printer. What is the cannon stock number for replacement ink cartridges?

    Hi stephenleccese, Ink for your MAXIFY MB2320 can be found by using the following link: http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/small_office_home_office_series/maxify_mb2320?selectedName=SuppliesAndAccessories

    Hi.
    Select your region below, follow the steps to contact HP via phone:
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Fill the included form, you will be provided with a case number and the phone number details.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • He menu button of the ipod touch (4th generation) is not working and the service center of ipod is asking us to pay for the fixation of the said item even though it's still on warranty. this is the case number 215866894. And the service center said that t

    he menu button of the ipod touch (4th generation) is not working and the service center of ipod is asking us to pay for the fixation of the said item even though it's still on warranty. this is the case number 215866894. And the service center said that they don't cover that center part of the ipod so they're asking us money before they can fix it. We bought the ipod last december 8, 2010 and we brought it to the service center last april, 2011 here in the philippines. And until now they're not fixing it because they're asking us to pay half the price of the item which is 8,040 pesos..

    As advised, you need to call Apple about this.
    http://support.apple.com/kb/HE57
    No one here works for Apple (no one who will reply, anyway) so there's nothing anyone here can do to help you with this issue.
    Good luck.

Maybe you are looking for