T400 Client Security Solution Passphrase Recovery

I am having no luck signing into my passphrase authentication. I chnaged my windows logon from "mdyer-2" to "mdyer" and have not been able to recover the passphrase. I setup the questions also and the software dfoes not ask for the questions any longer. I am quite sure what i set the passphrase to but no luck. In the interim of changing teh windows id I also changed the windows password. the fingerprint software still works fine for logging on however.
any suggestions? I have uninstalled and reinstalled the CSS software and deactivated/reactivated teh chip but no chnage

Hi mdyer, and welcome to the Lenovo User Community!
Here's a Lenovo support article on this topic:
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-69829
I don't work for Lenovo. I'm a crazy volunteer!

Similar Messages

The power meter, and Client Security Solution, Rescue & Recovery problems?

Hey guys,
I just love my Lenovo X61s...
Everytime I boot it up(BTW, I run XP) I login and CSS asks me to verify my authentication, and always fails. I HAVE read posts by other people reporting the same problem, and I've read that clearing the TPM thing in the BIOS will solve it, but in my case it just doesn't!
Also, a power meter just beside the System Notification Tray, doesn't always show up, and hence sometimes when I shut down, a 'PwrBnkGndWindow' end program window pops up! Can anyone please please help me in solving my problems!?

Based on your description I don't think Rescue & Recovery or Client Security Solution have any value for you.

Client Security Solution And System Key Recovery

Hey,
I have an IBM ThinkPad T40 2373-82M Laptop. Everytime Windows starts up Client Security Solution displays a box which is prompting me to enter a password of some sort for authentication. It indicates at the top of the window that the reason for authentication is 'System Key Recovery'. If I click the 'OK' button it brings up another window indicating that authentication has failed and that the security key could not be recovered. I do not recall ever entering a password in the Client Security Soultion programme or anywhere else on my laptop. I am not the first owner of this laptop and I am wondering if the previous owner may still have his/her password in the system? Is there any methid for which I could reset/restore these key's?
Any help is appreciated.
Cheers
Ash

Thanks for the reply.
I must say I have read various issues on the web regarding this particular software buddled with Lenovo T series and although I will be uninstalling it I do not believe there is any support on this whatsoever. Too bad cause I did want to use it ...

Client Security Solution - System Key Recovery - After Lenovo Service

I have a T61p running Windows 7, which I recently had to send to Lenovo for service after the video failed. According to my repair summary, the motherboard on the computer was replaced.
I received the laptop back today, and now when I log on, the system comes up with a window from Client Security Solution asking me to "verify my identity" with "reason: system key recovery."
Unfortunately, the program will not recognize my password, and I get an error message that authentication has failed.
I tried calling Lenovo's support number, since the problem seems to be directly related to their replacement of the motherboard, but I received the response that "that's a software issue, we can't help you."
Any help on this is much appreciated!

hey shannonw,
could you try uninstalling the Client Security Solution software and then reinstall.
once done report back on what happen after.
WW Social Media
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Rescue and Recovery and Client Security solution question

I got a thinkpad edge e220s for home use and I am trying to figure out whether these two thinkvantage tools will be of any use to me since I am not on a company network or anything (all the marketing material mentions IT admins etc).
Is rescue and recovery just a backup solution with disk imaging (like ghost)? I use a drobo for all my data storage so I am not too concerned about backups as the drobo offers redundancy in case of drive failure. The laptop has an SSD which doesn't have a lot of capacity so I do not want unnecessary tools that will take up a lot of space. However if rescue and recovery offers really helpful features then i might consider installing it (and just not using the backup feature). I could not make out what the marketing material meant by one button solution for viruses and crashes.
Secondly, does client security solution offer features other than password vault/manager on my model? I am already using the beta for the new version (4) of password manager which is standalone and does not require client security solution. Again the marketing material does not help a home user like myself understand it very much.
Any help will be appreciated!
Solved!
Go to Solution.

Based on your description I don't think Rescue & Recovery or Client Security Solution have any value for you.

Rescue Recovery / No Windows password / Unrgistered user Client Security Solutions

Hello....When boosted my Lenovo 3000 V100, I got the message saying that Windows could not start because the file "windows root \ system32 \ hal.dll" was either missing or damaged, and that a copy should be reinstaled.
I tried to access the Rescue and Recovery 3, which deployed but then asked me for my Windows password, which I don't have. I pressed Enter anyways and got as answer that I'm not registered with Client Security Solutions, and that only registered users can start a session in Rescue and Recovery or retrieve passwords in case they had been forgotten. What can I do?. I bought my laptop in Chile (spanish) and I am currently living in France.
Thanks,
Jose Luis

SALUT "MALHEREUX"
J AI RESOLU MON SOUCI....A PEU PRES.
IL A FALLU DEMANDER LES CDs DE RESTAURATION A LENOVO. ILS SONT ARRIVES EN SIX SEMAINES, ET APRES AVOIR REFAIRE LA DEMANDE TROIS FOIS.
ENFIN, J AI REBOOSTE L ORDI ET PERDU TOUTE LA INFORMATION ENREGISTRE DANS LE DISQUE....
BON COURAGE

X61 - Vista Business - Client Security Solution Error - There was a problem connecting to the TPM

During startup my x61 has been displaying the following message, 'Client Security Solution' - "There was a problem connecting to the TPM (security device) ont his computer. It is possile that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information".
I have spent an extraordinary amount of time and effort to find identify the cause and a solution for this problem. It occurs whether or not virus software is enabled or disabled and numerous calls to Lenovo, Symantec, Kaspersky, and Microsoft have resulted in finger pointing and no answers. None of the vendors acknowledge the problem yet this same issue is a significant topic of concern as found in various blogs and 'help' sites. Lenovo thought it was hardware and changed the motherboard. Lenovo told me to call Microsoft since it was a Vista issue. Microsoft told me to call Lenovo since Vista Business was preinstalled on the machine. Lenovo told me to call Microsoft and so it goes. I removed Symantec's anti-virus and replaced it with Kaspersky.
The strangest thing is that the module works intermitently and it seems that everytime a Lenovo update is performed (via Thinkvantage) the problem reoccurs for sometime.
Does anyone out there have an understanding of the cause and a potential solution???

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

T61p Client Security Solutions + Password Manager + Two Operating Systems

Greetings.
I am running both XP and VISTA on my T61p. I use the client security solutions password manager feature for websites and network shares. Since my model has the biometric scanner instead of entering the user ID and password I just swipe my finger. The issue is that when I first setup client security solutions it creates some system key that I assume is tied to the security chip hardware. Once I have it setup and working under one operating system it fails to authenticate me under the other operating system. It brings up a windows that says, "Verify Identity" / "reason for authentication: system key recovery" Why am I not able to use this feature under both operating systems?
Thanks for your time.
XSYLUS

Thanks for the reply.
I was using an older version of RnR, however, after the attempt to re-install, I upgraded to the latest version. It still errors out.
As to your second guess, I was hopefull this was the fix, I had forgotten to go through the registry. I deleted an empty CSS folder in the Common Files folder. And found several registry entries which have now been deleted. I don't believe I missed any. But unfortunately no luck. I cleared the chip again as well.
If it adds any clues, the system update was not working either. But the language fix posted on the forums resolved it. If I remember correctly the first time I tried to reinstall CSS it did ask a question/comment about language not matching. I could be wrong, however, there have been alot of attempts.
I spoke with tech support on the phone with the only suggestion being a clean restore of the laptop which I would like to avoid.
Thanks again.

Client Security Solution and Office 2010's Word and Outlook

I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo to upgrade to Win 7 (deadline was June 22). This week I purchased the Windows 7,retail 64 bit Home Premium upgrade package at a local store.
I did the upgrade (clean install) Windows 7 64 bit Home Premium on my ThinkPad T400 type 2764-CTO. Also successfully installed all Win 7, 64 bit ThinkVantage software with System Update 4.
I manually Installed the file z909zis1032us00.exe Client Security Solution 8.3 for Windows 7 (64-bit only) Version: 8.30.0032.00 Note: When upgrading from Windows XP To use TPM with Win 7 erase TPM in the BIOS configuration utility. In the Security and Security Chip menu, locate the option to clear the security device referred to as Security Chip and clear. If not done you can install but not use the program.
Then I had this issue with Client Security - Password Manager version 8.30.00.32.00 and Office 2010's Word & Outlook. This was before I spotted a tread with the same issue between Password Manager 3.20.0320.00 and Office 2007.
I noticed that whenever I run Word 2010 or Outlook in conjunction with Client Security SolutionI I could not select text. I could no longer use CSS because of it...
I called Lenovo and was told that they do not support retail version of Win 7. (Remember they refuse to sell me their version a week earlier). Because I dint know what to do, I deactivated the TPM in Client Security and it solve the problem in both Word & Outlook.
On the following automatic System Update at the Lenovo site the system pick up something was wrong with Client Security (it did not when the TPM was activated???) and offered to download and install "Client Security Solution Office 2007 Patch 64bit". I did and following installation I re activated the TPM. The problem in Word & Outlook was no longer there.
Then on the next system update the system offered to download and install "Patch for IE crash with Password Manager (Win7) version 1.0". I had not experience that problem but downloaded and let the system install it anyway.
So the problem is not restricted to version 8. 3.20.0320.00 and Office 2007 as reported in the other thread. Because the patch was automatically downloaded fron the web site (Client Security Solution Office 2007 Patch 64bit) I do not know if it is the same patch the was offered in that thread.
I hope this will help other people having the same problem.
Claude

Hi All,
May i know the version of the CSS? Is it Windows 7 CSS 8.3 ? 32 bit or 64 bit? Would love to know more in detailed for i could report to the development team.
Thanks!
Regards,
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
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Client Security Solution problem (Vista)

I have installed the lenovo fingerprint software and Client Security Solution 8.1 on my N200 0769. Unfortunately, CSS doesn't recognize my fingerprint reader. I can logon with the fingerprint software the way it is meant, so it can't be a hardware problem.
Under Windows XP both programs worked perfectly together so I could enter login data in Firefox by simply scanning my finger. I don't understand why the software doesn't work with Vista...
3000 N200 BDG, Vista Business 32bit

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

Help with setup of the X60s Client Security Solution

I recently restored my X60s HDD using the Product Recovery CD from
the Lenovo Service Center here in Singapore. Prior to the recovery
I had to reset the Security Chip thru the BIOS setup.
I did not setup any password in the system during the recovery
process. Part of the recovery process I did was to upgrade the
Rescue and Recovery (R&R) to Version 4.21.0016.00 and the Client
Security Solution (CSS) to Version 8.20.0023.00
Now that I have restored the Windows XP system and all of my
application software, I tried to setup my Windows password and also
use the CSS for added security of my notebook.
When I initiate the CSS, it ask me for my Windows password so that
the userid can be enrolled in CSS. When I enter the password and
press the OK button, I got this message ... "The user could not be
enrolled with Client Security Solution"
I think that the error is related to the resetting of the embedded
chip, called the Trusted Platform Module (TPM) in the notebook.
How do I now resolve this issue of using the CSS?
By the way, I just bought my X60s last Aug 23 2008 and the reason
why I had to recover my HDD is also because of the problem with the
CSS password which for some reason it always fails to authenticate.
Regards
Rodney

railman wrote:
I have a Zen Micro 4GB setup and working great on our desktop computer. I have the Creative Media Source v3.0.9 and Zen Micro Media Explorer v4.00.22 software installed. I purchased two Zen Micro 6GBs at Christmas for my kids. I have been through the manual and these forums, but no help on how to setup the two new Zen Micros to work with the existing software. The new Zens do show the popup "Creative Media Device Detected", and I can see the new Zens in Windows Explorer. The new Zens do not show up in the Zen Micro Media Explorer. Do I have to install the Zen software for each of the three Zens? If not, any ideas? Thanks
It appears that you may have both PlaysForSure Zen Micro and non-PlaysForSure Zen Micro. As such, you should install both plugins for MediaSource. A newer version of MediaSource is also available to you.
Here is what you should do:
- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
- Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource from your product download site.
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Client security solutions TMP error message on a t60 with XP

I just installed client security solutions and I’m getting the follow error message. When I go to programs and click no security solutions opens. This t60 is new to me so I’m not sure which questions to ask.
I have the fingerprint reader working
What should I ask or tell
Any advice?
Thanks
http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
<a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
[IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

Client Security solution not working with fingerprint, Fingerprint Tab is unavailable

Just recieved my Thinkpad T430 today and have done all updates on the system. I am trying to use Client Security Solution with my fingerprint however it will not allow me to do so. Whenever I go into password manager I get the message, "The requested operation requires fingerprint authentication, but the device is not installed. Please make sure the device is connected and retry the option". Any idea as to how I can fix this? Currently the fingerprint only works to logon to windows (Note: I'm Running Windows 7 Pro x64).

Hi
Lastest CSs is not in system update, you could try the install the latest version in follow link:
http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS014164

Alternative to Client Security Solution

Hi,
I like the fingerprint reader on the T500, but find that the client security solution software is very slow. Is there an alternate software that will work with the T500 fingerprint reader?
Thanks

Hi,
if you have changed the Windows password, and by startup the CSS is asking you for password, then just simply enter the new created Windows password. That should do it.
If you realy want to clear everything from CSS I would do it in following steps:
- dissable CSS <Enhanced Security->Deactivate>
* reboo the machine
- start into BIOS and clear the Security chip <this will clean everything from CSS>
- save changes and start into OS
- go to Password manager and delet all your entries, as after clearing the Security chip it make no sence to have them, as all pwds are gone
- activate CSS <Enhanced Security-> Activate>
* reboot the machine
- start from the scratch with all the passwords etc.
Let me know, if this help
Rgrds

Client Security Solution with TPM

Hi,
after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
I always get amessage form css on the screen that an error occurred during connecting the TPM on this computer (sorry, I'm using the german language versions, therefore my translation might not be exactly the same what you get from the english version).
The message-box shows the additional hint, that the problem might be caused by the firewall or an antivirussoftware (both are actually disabled).
What I tried out already:
- delete and reactivate the TPM before installing css
- delete TPM (without reactivation) and install css
- connected to my domain, and not connected
- firewall disabled and enabled
- antivirus running and stopped
Has anybody an idea what else I can do to get the css with the password-manager up to work??
Regards - Rudolf

Nop.
I'm a little bit frustrated by Lenovo, because of the poor support.
The notebook is excellent, but the support .....
In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
Here it seems to be different.

T400 Client Security Solution Passphrase Recovery

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