T400 sound issues: sporadic stuttering and crackling

I recently purchased the new T400 laptop and am having some issues with sound quality.  Frequently, the speaker sound choppy and broken.  On top of this, I can hear a crackling/popping interference coming from the speakers.  I first noticed the issue while listening to music over my wireless connection.  I have tried listening through the headphones port and the problem persists.  Restarting the computer usually fixes the problem temporarily, so did opening a song in i-tunes and playing it for 10 seconds until the audio corrected itself.  Since then, I have noticed that the problematic sound quality is not confined to music over the Internet, with similar effects occurring in i-tunes and during the windows start-up and shutdown music theme.  In addition, I have had my computer lose all audio capabilities twice until the computer was restarted; the mute was not on, the volume was all the way up, and all of the volume controls were balanced.
Is this a harware or software problem and how do I go about troubleshooting my computer?  I read the Lenovo troubleshooting page for audio issues, but since my computer is brand new, I didn't know if it was nessisary to try and intall the latest drivers and BIOs?  
  Any suggestions would be much appreciated.  Thanks!

Hello,
first thing to do is burning recovery dvd´s, you´ll need 3-4 dvd´s.
Then save your C:\SWTools folder, there are all needed drivers in it, especially gfx drivers are important.
Then I would mention to install new audio drivers with System Update, see if it fixes crackling.
If not, then try a Linux Live Cd, boot with it to check, if it´s a Vista (software) or hardware problem.
The last thing, if Linux has shown no problems, is to install Vista from your recovery dvd´s.
Cheers
Andreas
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
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    What can I do??

    hi b noir,
    I don't no about virtuel drives like you mententioned. In the mean time I have rebooted the XPS and run again the iTunes diagnostics. I think the back - chance in the registry was not ready to use.  Now there are another results. They are the same in case of a running CD or a not running CD. The difference in total is like before. It takes more time that iTunes reads the (bad) CD and at the there is no good sound. In both cases ( running or not running CD) iTunes diagnostics gives as a result :
    (the copie from ITunes shows the result of the not running CD from Tracy Chapman)
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    Dell Inc. Dell System XPS L502X
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater-Bibliothek 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device Treiber 1.55.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes-Seriennummer 00D7B2B00CD25750
    Aktueller Benutzer ist kein Administrator.
    Aktuelles Datum und Uhrzeit sind 2011-06-11 19:33:22.
    iTunes befindet sich nicht im abgesicherten Modus.
    WebKit Accelerated Compositing ist aktiviert.
    HDCP wird unterstützt.
    Core Media wird unterstützt.
    Info zu Video-Anzeige
    NVIDIA, NVIDIA GeForce GT 540M
    Intel Corporation, Intel(R) HD Graphics Family
    **** Info für externe Plug-Ins ****
    Keine externen Plug-Ins installiert.
    iPodService 10.3.1.55 (x64) arbeitet zurzeit.
    iTunesHelper 10.3.1.55 arbeitet zurzeit.
    Apple Mobile Device service 3.3.0.0 arbeitet zurzeit.
    **** CD/DVD-Laufwerkstests****
    LowerFilters: PxHlpa64 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    D: PLDS DVDRWBD DS-6E2SH, Rev CD11
    Audio-CD im Laufwerk
    11 Titel auf der CD gefunden, Spieldauer: 42:07 auf Audio-CD
    Titel 1, Startzeit: 00:02:00
    Titel 2, Startzeit: 03:59:47
    Titel 3, Startzeit: 07:19:27
    Titel 4, Startzeit: 11:31:30
    Titel 5, Startzeit: 15:31:50
    Titel 6, Startzeit: 20:07:50
    Titel 7, Startzeit: 24:27:15
    Titel 8, Startzeit: 27:49:10
    Titel 9, Startzeit: 32:41:25
    Titel 10, Startzeit: 35:29:65
    Titel 11, Startzeit: 38:38:00
    Audio-CD erfolgreich gelesen (Suche nach alter Firmware).
    Laufwerksgeschwindigkeit erfolgreich erkannt
    Die CDR-Geschwindigkeiten des Laufwerks sind:  4 10 16 24
    Die CDRW-Geschwindigkeiten des Laufwerks sind:  4
    Die DVDR-Geschwindigkeiten des Laufwerks sind:  4
    Die DVDRW-Geschwindigkeiten des Laufwerks sind:  4
    After starting the import it is going slower and slower. If it is helpful I can send you a soundfile with these distortions.
    best regards
    tcgerd

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