T400 + WIndows 7, need help with drivers

Hello.
I have just installed a copy of W7 Pro on my T400 but i got some devices in the device manager which i do not know what is.
I Have installed "everything" from http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-72858
but I could not install the following:
-Local Manageability Service and Serial Over LAN (Intel AMT 4.0) Windows Vista, XP
-Management Engine Interface (Intel AMT 2.6) Windows Vista, XP
The first i managed to install by going to the intel site and download the newest version but the second one wont install nor will the version on the intel download site.
So far i have the following devices missing drivers:
3xBase System Device
PCI Serial Port
PCI Simple Communications Controller
Hope you guys can help me.

Hi Wouz,
I am sorry that the windows 7 drivers are not fully released yet but we have some beta version of drivers. Please check if you can find what you need here. However, it does not cover all of Lenovo products as yet. Lenovo has a large amount of product models to support. Please bear with us and we shall release the drivers soon after the Windows 7 launch in 22nd Oct 2009.
Thank you very much for your patience.
Best regards,
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
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++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
System Information
Time of this report: 5/22/2005, 10:22:20
Machine name: UIWDC2ARUPUS49X
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: MSI
System Model: MS-6702E
BIOS: Version 07.00T
Processor: AMD Athlon(tm) 64 Processor 3500+, MMX, 3DNow, ~2.2GHz
Memory: 1024MB RAM
Page File: 285MB used, 2687MB available
Windows Dir: F:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
DxDiag Notes
DirectX Files Tab: No problems found.
Display Tab 1: No problems found. DirectDraw test results: All tests were successful. Direct3D 7 test results: All tests were successful. Direct3D 8 test results: All tests were successful. Direct3D 9 test results: All tests were successful.
Sound Tab 1: No problems found.
Music Tab: DirectMusic test results: All tests were successful.
Input Tab: No problems found.
Network Tab: No problems found. DirectPlay test results: The tests were cancelled before completing.
DirectX Debug Levels
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: RADEON 9600 SERIES
Manufacturer: ATI Technologies Inc.
Chip type: ATI RADEON 9600 Series AGP (0x4150)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4150&SUBSYS_000217EE&REV_00
Display Memory: 128.0 MB
Current Mode: 1280 x 1024 (16 bit) (60Hz)
Monitor: Plug en Play-monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6546 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 5/4/2005 04:28:54, 226816 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n.v.t.
Mini VDD: ati2mtag.sys
Mini VDD Date: 5/4/2005 04:28:34, 1133056 bytes
Device Identifier: {D7B71EE2-0210-11CF-CC6D-0820A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4150
SubSys ID: 0x000217EE
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.
Sound Devices
Description: Sound Blaster Live! 24-bit
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0007&SUBSYS_10061102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: P17.sys
Driver Version: 5.12.0001.0314 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/4/2004 10:27:46, 840960 bytes
Other Files:
Driver Provider: Creative Technology Ltd.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 96000
Static/Strm HW Mix Bufs: 64, 63
Static/Strm HW 3D Bufs: 64, 63
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Sound Capture Devices
Description: Sound Blaster Live! 24-bit
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: P17.sys
Driver Version: 5.12.0001.0314 (English)
Driver Attributes: Final Retail
Date and Size: 6/4/2004 10:27:46, 840960 bytes
Cap Flags: 0x41
Format Flags: 0xFFF
DirectMusic
DLS Path: F:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Sound Blaster Live! 24-bit, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI-mapper (emulatie), Hardware (Not Kernel Mode), Output, No DLS, Internal
Creative SoundFont Synth (emulatie), Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth (emulatie), Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: All tests were successful.
DirectInput Devices
Device Name: Muis
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Toetsenbord
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
Registry: OK
USB Devices
+ USB-hoofdhub
| Vendor/Product ID: 0x1106, 0x3038
| Matching Device ID: usb\root_hub
| Lower Filters: vulfntrs
| Service: usbhub
| Driver: usbhub.sys, 8/3/2004 23:08:44, 57600 bytes
| Driver: usbd.sys, 9/7/2001 14:00:00, 4736 bytes
Gameport Devices
PS/2 Devices
+ Standaardtoetsenbord (101/102 toetsen) of Microsoft Natural PS/2-toetsenbord
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| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:55:30, 53760 bytes
| Driver: kbdclass.sys, 8/4/2004 00:57:18, 25216 bytes
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+ Toestenbordstuurprogramma voor Terminal Server
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
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| Driver: termdd.sys, 8/4/2004 01:03:48, 40840 bytes
| Driver: kbdclass.sys, 8/4/2004 00:57:18, 25216 bytes
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+ HID-compliant Wheel Mouse
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DirectPlay Service Providers
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: The tests were cancelled before completing.
Registry: OK
DirectPlay Adapters
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: LAN-verbinding 2 - IPv4 -
DirectPlay Voice Codecs
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s
DirectPlay Lobbyable Apps
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 65.4 GB
Total Space: 76.3 GB
File System: NTFS
Model: ST380011A
Drive: F:
Free Space: 56.7 GB
Total Space: 78.2 GB
File System: NTFS
Model: Maxtor 6Y080L0
Drive: D:
Model: LITE-ON COMBO SOHC-5232K
Driver: f:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (Dutch), 8/3/2004 22:59:54, 49536 bytes
Drive: E:
Model: LG CD-ROM CRD-8521B
Driver: f:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (Dutch), 8/3/2004 22:59:54, 49536 bytes
System Devices
Name: VIA CPU to AGP2.0/AGP3.0 Controller
Device ID: PCI\VEN_1106&DEV_B188&SUBSYS_00000000&REV_00\3&61AAA01&0&08
Driver: F:\WINDOWS\system32\DRIVERS\VIAAGP1.SYS, 5.01.0000.3442 (English), 7/2/2003 04:42:00, 27904 bytes
Name: VIA Standard Host Bridge
Device ID: PCI\VEN_1106&DEV_7282&SUBSYS_00000000&REV_00\3&61AAA01&0&07
Driver: n/a
Name: VIA Standard Host Bridge
Device ID: PCI\VEN_1106&DEV_4282&SUBSYS_00000000&REV_00\3&61AAA01&0&04
Driver: n/a
Name: VIA Standard Host Bridge
Device ID: PCI\VEN_1106&DEV_3282&SUBSYS_00000000&REV_00\3&61AAA01&0&03
Driver: n/a
Name: VIA Standard PCI to ISA Bridge
Device ID: PCI\VEN_1106&DEV_3227&SUBSYS_00000000&REV_00\3&61AAA01&0&88
Driver: F:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.0000 (Dutch), 9/6/2001 18:20:18, 36352 bytes
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Device ID: PCI\VEN_1106&DEV_3104&SUBSYS_70201462&REV_86\3&61AAA01&0&84
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Driver: F:\WINDOWS\system32\DRIVERS\arp1394.sys, 5.01.2600.2180 (English), 8/3/2004 22:58:30, 60800 bytes
Driver: F:\WINDOWS\system32\DRIVERS\enum1394.sys, 5.01.2600.0000 (English), 8/17/2001 23:46:40, 6400 bytes
Name: VIA Rev 5 of later USB universele host-controller
Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_70201462&REV_81\3&61AAA01&0&83
Driver: F:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:38, 20480 bytes
Driver: F:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:44, 142976 bytes
Driver: F:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (Dutch), 8/4/2004 01:03:24, 76288 bytes
Driver: F:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:44, 57600 bytes
Name: VIA Rev 5 of later USB universele host-controller
Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_70201462&REV_81\3&61AAA01&0&82
Driver: F:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:38, 20480 bytes
Driver: F:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:44, 142976 bytes
Driver: F:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (Dutch), 8/4/2004 01:03:24, 76288 bytes
Driver: F:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:44, 57600 bytes
Name: VIA Rev 5 of later USB universele host-controller
Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_70201462&REV_81\3&61AAA01&0&81
Driver: F:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:38, 20480 bytes
Driver: F:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:44, 142976 bytes
Driver: F:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (Dutch), 8/4/2004 01:03:24, 76288 bytes
Driver: F:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:44, 57600 bytes
Name: VIA Rev 5 of later USB universele host-controller
Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_70201462&REV_81\3&61AAA01&0&80
Driver: F:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:38, 20480 bytes
Driver: F:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:44, 142976 bytes
Driver: F:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (Dutch), 8/4/2004 01:03:24, 76288 bytes
Driver: F:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:44, 57600 bytes
Name: VIA Standard Host Bridge
Device ID: PCI\VEN_1106&DEV_2282&SUBSYS_00000000&REV_00\3&61AAA01&0&02
Driver: n/a
Name: VIA Standard Host Bridge
Device ID: PCI\VEN_1106&DEV_1282&SUBSYS_00000000&REV_00\3&61AAA01&0&01
Driver: n/a
Name: VIA Bus Master IDE Controller
Device ID: PCI\VEN_1106&DEV_0571&SUBSYS_70201462&REV_06\3&61AAA01&0&78
Driver: F:\WINDOWS\system32\DRIVERS\viaide.sys, 1.00.0001.0001 (English), 8/3/2004 22:59:44, 5376 bytes
Driver: F:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.2180 (Dutch), 8/3/2004 22:59:42, 25088 bytes
Driver: F:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.2180 (English), 8/3/2004 22:59:44, 95360 bytes
Name: VIA Standard Host Bridge
Device ID: PCI\VEN_1106&DEV_0282&SUBSYS_00000000&REV_00\3&61AAA01&0&00
Driver: n/a
Name: Sound Blaster Live! 24-bit
Device ID: PCI\VEN_1102&DEV_0007&SUBSYS_10061102&REV_00\3&61AAA01&0&30
Driver: F:\WINDOWS\system32\ksuser.dll, 5.03.2600.2180 (Dutch), 8/4/2004 01:03:14, 4096 bytes
Driver: F:\WINDOWS\system32\ksproxy.ax, 5.03.2600.2180 (Dutch), 8/4/2004 01:03:38, 130048 bytes
Driver: F:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.2180 (Dutch), 8/3/2004 23:15:22, 140928 bytes
Driver: F:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.2180 (English), 8/3/2004 23:08:00, 60288 bytes
Driver: F:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.2180 (English), 8/3/2004 23:15:50, 145792 bytes
Driver: F:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.2180 (Dutch), 8/3/2004 23:08:04, 48640 bytes
Driver: F:\WINDOWS\system32\wdmaud.drv, 5.01.2600.2180 (English), 8/4/2004 01:03:40, 23552 bytes
Driver: F:\WINDOWS\system32\CtDvInst.dll, 0.00.0000.0008 (English), 7/25/2003 11:35:48, 131072 bytes
Driver: F:\WINDOWS\system32\drivers\ctoss2k.sys, 5.12.0001.0172 (English), 9/22/2003 02:47:38, 178672 bytes
Driver: F:\WINDOWS\system32\drivers\ctsfm2k.sys, 5.12.0001.0172 (English), 9/22/2003 02:48:06, 130192 bytes
Driver: F:\WINDOWS\system32\sfman32.dll, 5.12.0001.0130 (English), 8/17/2001 08:35:46, 36864 bytes
Driver: F:\WINDOWS\system32\sfms32.dll, 5.12.0001.0172 (English), 9/22/2003 02:51:52, 172032 bytes
Driver: F:\WINDOWS\system32\ct2mgm.sf2, 9/22/1999 09:18:00, 2167684 bytes
Driver: F:\WINDOWS\system32\P17res.dll, 5.12.0001.0308 (English), 3/29/2004 04:02:48, 136704 bytes
Driver: F:\WINDOWS\system32\P17.dll, 1.00.0001.0029 (English), 4/8/2004 04:37:40, 60928 bytes
Driver: F:\WINDOWS\system32\drivers\P17.sys, 5.12.0001.0314 (English), 6/4/2004 10:27:46, 840960 bytes
Driver: F:\WINDOWS\system32\drivers\Pfmodnt.sys, 3.00.0000.0003 (English), 3/5/2003 12:19:28, 15840 bytes
Driver: F:\WINDOWS\system32\A3d.dll, 80.00.0000.0003 (English), 4/11/2002 03:41:06, 65536 bytes
Driver: F:\WINDOWS\system32\P17CPI.dll, 1.00.0000.0002 (English), 10/2/2003 12:48:18, 53248 bytes
Name: Ethernet-controller
Device ID: PCI\VEN_10EC&DEV_8169&SUBSYS_702C1462&REV_10\3&61AAA01&0&58
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1103&SUBSYS_00000000&REV_00\3&61AAA01&0&C3
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1102&SUBSYS_00000000&REV_00\3&61AAA01&0&C2
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1101&SUBSYS_00000000&REV_00\3&61AAA01&0&C1
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1100&SUBSYS_00000000&REV_00\3&61AAA01&0&C0
Driver: n/a
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Help would be very much appriciated, thnx!

The two vis.cards issue is normal, it sees the primary output (VGA) as a device and the TV-out a separate device.
Go to device manager to see if there's any device on ur rig that doesn't have drivers.
Did u install the 4-in1 drivers, get the latest version from the MSI support site.
good luck.

Need help with 17-f012nx

Bought this HP Pavilion 17-f012nx last month but had to reformat. Despite the re-formating and downloading and installing all relevant drivers, I keep experiencing a number of issues. My biggest concern is as follows:
1. No sound from HDTV when connected using HDMI.
Hardware ID: HDAUDIO\FUNC_01&VEN_8086&DEV_2882&SUBSYS_80860101&REV_1000
2. Piccture on HDTV does not occupy entire screen (I'd say it only occupies 70% of the sccreen real estate, centered).
Intel HD Graphics Hardware ID: PCI\VEN_8086&DEV_0F31&SUBSYS_227C103C&REV_0E
3. Keys repeat intermittentlly - tried setting and changinng repeat rate and repeat delay - nothing worked. Beginning to suspect probblem may bbe hardware related. Thiis is really irritating and I don't know if I can go on using this computer when I havve to keep hitting backspacce to ccorrect what I just typed.
Operating System is Windows 8.1
I also did a hardware detect through Intel's webbsite to make sure that I have the right Intel HD Graphics Drivee - Intel concurred.
I really wannted to likke this laptop, especially for the screen size and the affordable price. Unfortunately, the problems with it are too numerous for my liking.
I look forward to a workable solution.
Thanks.

Hi saudiyani,
Welcome to the HP Support Forums!
Has your HDMI/TV connection ever had sound before, and if so were there any updates that could have affected it?
If it had worked before I would have suggested a system restore.
What happened that forced you to do the reformat of the hdd?
The drivers you installed were they from the HP support page for your notebook or from elsewhere? HP normally recommends using the drivers from the support page as they are designed to work with the devices included in your notebook. If you need it the support page for your notebook is here:
HP Pavilion 17-f012nx Notebook PC support
Some general information that may be helpful for you:
Connecting a Monitor, Projector or TV (Windows 8)
Overview of HDMI and DVI Connections for PCs
In the following link, please pay particular attention to the section on Troubleshooting TV setup as a second monitor.
Using Two or More Monitors with One Computer (Windows 8)
Another thing that could help with drivers is the: HP Support Assistant as it can automate the driver updates for you.
For the keyboard issue, it is possible that some cleaning or the use of a can of compressed air could prove effective. Also please look at the following page, that offers some other possibilities.
Notebook Keyboard Troubleshooting (Windows 8)
I hope this helps as a start.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Need help with a currently "in-use" form we want to switch to Adobes hosting service

Hi, I am in desperate need of help with some issues concerning several forms which we currently use a paid third party (not Adobe) to host and "re-distribute through email"...Somehow I got charged $14.95 for YOUR service, (signed up for a trial, but never used it)..and now I am paying for a year of use of the similar service which Adobe is in control of. I might want to port my form distribution through Adobe in the hopes of reducing the errors, problems and hassles my customers are experiencing when some of them push our "submit button". (and I guess I am familiar with these somewhat from reading what IS available in here, and I also know that, Adobe is working to alleviate some of these " submit" issues, so let's don't start by going backwards, here) I need solutions now for my issues or I can leave it as is, If Adobe's solution will be no better for my end users...
We used FormsCentral to code these forms and it works for the most part (if the end-user can co-operate, and thats iffy, sometimes), but I need help with how to make it go through your servers (and not the third party folks we use now), Not being cruel or racist here, but your over the phone "support techs" are about horrible & I cannot understand them or work with any of them, so I would definitely need someone who speaks English and can understand the nuances of programming these forms, to please contact me back. (Sorry, but both those attributes will be required to be able to help me, so, no "newbie-interns" or first week trainees are gonna cut it).... If you have anyone who fits the bill on those items and would be willing to help us, please contact me back at your earliest convenience. If we have to communicate here, I will do that & I can submit whatever we need to & to whoever we need to.
I need to get this right and working for the majority of my users and on any platform and OS.
You may certainly call me to talk about this, and I have given my number numerous times to your (expletive deleted) time wasting - recording message thingy. So, If it's not available look it up under [email protected]
(and you will probably get right to me, unlike my and I'm sure most other folks', "Adobe phone-in experiences")
Thank You,
Michael Corman
VinylCouture
Phenix City, Alabama 36869

Well, thanks for writing back...just so you know...I started using Adobe products in 1987, ...yeah...back then...like Illustrator 1 & 9" B&W Macs ...John Warnock's Helvetica's....stuff like that...8.5 x 11 LaserWriters...all that good stuff...I still have some of it working on a mac...much of it was stuff I bought. some stuff I did not...I'm not a big fan of this "cloud" thing Adobe has foisted upon the creatives of the world...which I'm sure you can tell...but the functionality and usefulness of your software can not be disputed, so feel free to do whatever we will continue to pay for, ...I am very impressed with CC PS on the 64 bit PC and perhaps I will end up paying you the stipend that you demand for the other services.
So I guess that brings us to our problem.. a few years back and at the height of the recession and near bankruptcy myself, I was damn lucky and hit on something and began a small arts and crafts supply service to sell my products online to a very "niche market" ...I had a unique product and still sell that product (plus others) online...My website is www.vinylcouture.com...Strange? Yes...but there is a market it seems, for everything now, and this is the market I service...Catagorically, these are 99%+ women that use these "adhesive, sticky backed vinyl products" to make different "craft items" that are just way too various and numerous to go into... generally older women, women who are computer illiterate for the most part...and all this is irrelevant to my problem, but I want you to have every bit of background on this and especially the demographic we are dealing with, so we can get right to the meat of the problem.
OK...So about two years ago, I decided to offer a "plain sheet" product of a plain colored "stick back" vinyl... it is available in multiple quantities of packs ( like 5 pieces, 10 pieces, 15 pieces, in a packi & so on)...and if you are still on my site.. go to any "GO RIGHT TO OUR ORDER PAGE" button, scroll down a little...and then to the "PLAIN VINYL" section...you will see the Weebly website order process.) You can back out from here, I think,..but, anyway this product is available in 63 colors + or - a few. So then the problem is, how do they select their individual colors within that (whatever) pack?... .
So my initial idea was to enable a "selection form" for these "colors" that would be transmitted to me via email as 'part" of the "order process".. We tried getting our customers to submit a " a list" ( something my competitiors still do, lol, poor bastards)......but that..is just unbelievable..I can't even begin to tell you what a freakin' nightmare that was...these people cannot even count to 10, much less any higher... figuring out what colors to list and send me... well, lets just say, it wasn't working......I had to figure out a better way...Something had to be done.
So after thinking this all out, and yeah...due to my total ignorance, i figured that we could make a form with Live Cycle Designer (Now Forms Central)...(back then something that was bundled with Adobe Acrobat Pro), I believe, and thats what this thing was authored in... and it would be all good...LOL!
Well not so simple...as you well know, Adobe Acrobat would NOT LET YOU EMAIL anything from itself.....it just wouldn't work (and I know why, and all that hooey), but not being one to take NO for answer,.I started looking for a way to make my little gizmo work.. So I found this company that said they can "hijack" (re-direct actually) the request to email, bypass the wah-wah, and re-transmit it to the proper parties.....for less than $100 a year, I think...its called http://pdf-fillableforms.com/.
A nice gentleman named Joseph Silva helped us program the thing to go to his servers and back out. Please dont hassle them...I need them...for now..it basically does work...try it...you should get back a copy of the form that you filled out...good luck however, if you're on MAC OSX or similar...
I have included a copy of both of our forms (and feel free to fill it out and play with it)...just put test somewhere on it...(and you must include YOUR email or it will balk)..they are supposed to be mostly identical, except one seems to be twice as large....generating a 1.7 meg file upon submission, while the other one only generates a 600K file or so...thats another issue for another day or maybe you can advise on that also...
OK so far so good......In our shop, once Grandma buys a 10 pack (or whatever), Only then she gets to the link on her receipt page ro the relevant "selection form" ,(this prevents "Filling and Sending" with "no order" and "no payment", another early problem we had)... which they can click on and it will usually download and open up on their device if all goes well...Then our little form is supposed to be fillable and is supposed to ADD UP all the quantities, so grandma knows how many she is buying and so forth right on the fly, and even while she changes her mind..., and IT'S LARGE so grandma can see it, and then it TOTALS it all up for them, ( cause remember, they can NOT add).., except there is a programming bug (mouse-click should be a mouse-up probably or something..) which makes you click in the blank spaces to get to a correct TOTAL...about 70-80% of our customers can enable all these features and usually the process completes without problems for them especially on PC's running Windows OS and Acrobat Reader X or XI...at least for most... Unfortunately it is still not the "seamless process" I would like or had envisioned for the other folks out there that do have trouble using our form.... Many folks report to us the following issues that we know of. First of all it takes too much time to load up...We know its HUGE...is there anyway that you can see, to streamline this thing? I would love for it to be more compact...this really helps on the phones and pads as I'm sure you well know.
Some just tell us,"it WON'T work"....I believe this is because they are totally out of it and dont even have Adobe Reader on their machine, & don't know how to get it ( yes, we provide the links).....or it's some ancient version....no one can stop this one...
It almost always generates some kind ( at least one time) of "error message" which we do warn them about..., telling one, basically that "Acrobat doesnt even like this happening at all, and it could be detrimental to ones computer files", blah-blah...(this freaks grandma out really bad)...& usually they end up not even trying to send it... and then I get calls that even you wouldn't believe...& If they DO nut up and push the Red "Submit Form" button, it will usually send the thing to us (and also back to them at the "required email address" they furnished on the form, thats what the folks at the "fillable forms place" do) so, if it's performing it's functions, why it is having to complain?. What are we doing wrong?....and how can I fix it?...Will re-compiling it or saving it as a newer version of "FormsCentral" correct any of these problems ?
Ok, so that should keep you busy for a minute and we can start out with those problems...but the next thing is, how can I take advantage of YOUR re-direct & hosting services?, And will it get rid of the error messages, and the slowness, and the iOS incompatibilities ? (amazingly, the last iOS Reader version worked almost OK.. but the newest version doesnt seem to work with my form on my iphone4) If it will enable any version of the iOS to send my form correctly and more transparently, then it might be worth the money...$14.95 a MONTH you say. hmmmmm...Better be good.
Another problem is, that I really don't need 5000 forms a month submitted. I think its like 70-100 or less....Got any plans for that? Maybe I'm just not BIG ENOUGH to use Adobe's services, however in this case, I really don't care whose I do use as long as the product works most correctly for my customers as well as us. Like I said, If I'm doing the best I can, I won't change anything, and still use the other third party, If Adobe has a better solution, then i'm all for that as well. In the meantime, Thanks for any help you can provide on this...
Michael Corman
VinylCouture.com
(706) 326-7911

T400 + WIndows 7, need help with drivers

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