T410 HDD Diag test is freezing and other issues.

I have a T410 that has multiple issues. At first, during the Windows splash screen I would get a blue screen. Also, the HDD diag test was freezing up. So, I had replaced the hdd. After doing so I when hooking up the laptop to our network to run a new image on it, I would get a message saying that the hdd is not installed or drivers are not loaded. None of the other laptops give this message when running an image to them. Next, the system board was replaced and that still didn't resolve the problem. I'm thinking my next step is to replaced the cpu and the memory.
Right now I have a new board and a new hard drive that has no OS loaded on it. Any ideas?

Which HDD diagnostics test did you use? The Lenovo one?
Is the BIOS option for SATA set to compatibility mode?
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen

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Battery – Runaway Applications Can Shorten Battery Time
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Wakeup Computer
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Hi, my macbook 13" retina [a week old] keeps having problems where the keys/trackpad freeze and other times OS crashes itself. has anyone found/been given a solution? i cant get an applecare appt for 2weeks.

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Book your Apple appointment now, in the mean time you can try a SMC reset.
http://support.apple.com/kb/HT3964
1 week old !, call Apple and tell them you need a priority appointment at a genius bar.
http://www.apple.com/support/contact/
http://www.apple.com/retail/
1-800-692-7753
Explain that he MBP is 1 week old, and you need it ASAP, they seem to be very responsive to these kind of issuses.
All the best

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Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
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So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

C309g (CD055A) no black and other issues..

Hey all.. Not sure which thing to post about first, so in random order, here goes....
I bought a used printer listed above in the subject.. It needed a new power supply, and ink, but seemed to be great. I purchased the regular size cartridges except the black which they had in XL size. I printed a total of 3 test pages (set up on three computers), I printed one 8x11 photo via bluetooth from my phone, and my wife printed 2 8x11 photo's from her PC. All 3 8x11's were on regular paper. Oh, and we printed one of the dots built-in pages.. So if you're counting (and I KNOW I am), that is a total of 7 pages. Additionally there may have been one demo page (possibly a total of 8 pages, then!), can't remember if I did that demo page on the previous owners ink or if I did one on the new ink I bought (previous ink was old/empty). Oh, and technically there was an alignment page, so final total 9 pages. After those nine pages, my magenta and yellow ink were both down to around 65-75 percent. It sat a week without use (literally, 7 days). Today I went to print some regular text (black only) and it shot out at me blank pages. I tried a few more times, and nothing but blank pages. Tired of running back and forth, I printed a built-in "school paper" page or wide ruled paper (heh, how cool in a pinch is THAT feature!). It printed perfectly - Course it's blue and magenta, no black..
So it's been awhile since I used inkjet, but I quickly rememberd the handy utility to clear/clean printheads. Ran that. It failed, assumedly for missing black (it had the gray'ish photo black, but not 'black' anywhere on the sheet. After the cleaning failed, I removed the black, and all the colors. Seems to be black in there (as should be!) I dabbed the bottom with a paper towel gently, it turned black... So I put it in, and it whirred away doing it's thing to re-align, and then it told me the shocking news that my printer was low on ink, and showed all levels to be well, I suppose about 10-15 percent remaining (think SMALL skinny lines). Now I know this is an estimate, but I'm concerned from the get-go that after only 9 pages it was down to 65%!!
Before I found the forums, I found a site that recommended removing the ink cartridges, and removing the print head itself and soaking the bottom portion (up to the wire meshes, slightly covering them, but not the entire thing) for awhile in IPA (isopropal alcohol) and then dipping them in fresh a fresh batch to 'rinse' then gently hitting them with compressed air via air compressor (or canned air, I suppose, have an air compressor) to remove any debris and get the remaining alcohol off/out. I then let it sit several hours to 'dry', which - it was probably ready immediately given the properties of IPA, but didn't want to chance it.. Re-inserted it and the ink, and..... SAME THING.
All the ink is official HP ink (since I'm sure that q is coming), was purchased from a big box retailer who ya all know and love or hate (no need to name drop).. I'm wondering if...
1. My ink, though coming out onto the paper towels could be bad/defective. Given the really fast drop in the levels of ink, and the issue with black not seeming to print, seems possible?
2. Should I try the boiling the print head - err not boiling it, but sticking it in recentyl boiled water, and give that a try? The guide that was posted here somewhere showed doing that, with IPA added to the water as an option. Is it possible the IPA didn't break up whatever gunk might be blocking the black, that boiled water might break up? Does that make sense, or would the IPA have broken it down?
How do these print heads work exactly, or is that the big company secret? I mean, is there a tube that goes for the inlet of black to the gold area underneath, cuz it's not directly under the gold like old fashioned cartridges used to be.. Is there any way to open up or access that area like, under the metal screens to get in there with a pipecleaner or something maybe, or something?
And, for bonus points (lol) Why does HP assign two names to their printers?? IE C309g (CD055A), If my printer is the C309g, why is it ALSO the CD055A?? SO confusing and un-necessary..
Thanks for your time and patience

I've had a similar problem with black not printing, though my printer is a B8550. I bought new and have used it fairly lightly I'd say, but after only a couple of years it suddenly stopped printing the photo black (it has separate cartridges for black for photos and black for text, etc.).
It prints on regular printer paper just fine using the other black--but not a drop prints of the Photo Black (yes, it's full). Since I've cleaned the print head, and even bought a new one, and a diagnostic print shows absolutely no trace of the photo black, I'm fairly sure the printer itself is at fault. It's sold as a 'Photosmart' printer, meaning it's intended to use to print photos--large format too--so without photo black it is a huge brick as far as I'm concerned.
I've begun to notice from these forum posts that there is an issue with HP and black ink, or at least whatever controls black for photo papers in their inkjet printers. If I'm not mistaken both yours and mine use the 564 cartridges, so maybe that suggests a common factor in such printers that is the culprit. I suspect HP knows there is a problem, either with the hardware or firmware, and I wish they would do right by us.

IPhone 4s scan lines and other issues?

So I recently bought an iphone off of craigslist in June (Biggest mistake I've ever made). I met up with the person and the iphone looked pretty fine to me, who's never had an iphone btw, but as soon as I got home I noticed slight lines going across the screen. They were red and blue. They bothered me, but not too much. It effected the back camera more than the front but I said hey I can live with it considering I got the phone really cheap. Well now it's been 3 months since and it's gotten much worse. The scan lines are worse, the screen freezes, then fades to black. Also when I try to use the camera everything goes green and distorted then turna inverted. And when I try to look at pictures they have vertical lines thru them so I cant even make out what it is. If I really want to see a picture I have to screen shot it to get a quick glimpse. Also I noticed the screen freaks out more when there is color. So say I'm on my screen lock and my screen lock is just white, then the horizontal lines arent too bad. But if I go to my home page were all the apps have color, it freaks out. Or when I go on instagram, it completely wigs out and the screen freezes and fades out. I haven't dropped it accept once off the table and cracked the back, but I had this problem before so I know that's not why. I don't know if it has any water damage from the previous owner. The only thing she mentioned was that the screen was cracked. Please if you know what's wrong or have any advice please let me know. Thank you.

The screen needs to be replaced.
You can see if the phone have been in contact with water by looking at the indicators. You'll find dem here: http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/HT3302/HT3302-iphone _4-activated-001-mul.png
If they turn out to be read that indicates that the phone is water damaged.
You should talk to folks at apple to here what they can do to help you out.
Good lock!

Scan app not opening and other issues

Hi,
Let me start by saying thank you for your assistance. I have a regular-old 5514 photosmart airprint printer, and it is going crazy. It is just about to be two years old. My computer is a MacBook Pro on 10.9.1 (also two years old). The printer and computer are connected by my Comcast blast wifi. All of my paper and ink are HP. So here's the problem, first it won't print my pictures, not on glossy or regular-it just makes the noise like it is printing but the pages are blank (this never used to be a issue); second, the scan app won't even open on my computer, it just gives me a long page of coded errors or just automatically closes; finally, it often is printing streaky if it does print. There are no updates that I can find on for the app on my computer, and I have zone 2 ink, (I will buy more if this thing starts working), and I have run all the tests and they are completely fine as if nothing is wrong. Please help! If you need additional details I can provide that info.
Thanks,
amycdero

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

Trouble with 4G and other issues after latest update.

To whom it may concern,
After the recent update I have been having the following problems:
I lose 4G in many places where I was receiving great 4G access before.
Battery life seems to have suffered a little, this may be due to 4G hunting.
New software applications were installed like the Caller ID app, and flipboard. I hate when software is installed without my authorization and then cannot be removed. What year do we live in Verizon?
I have heard on this and other forums that a factory reset does not resolve these issues but Verizon claims that it is the final resolution. We should not have to do a factory reset after an update. I understand that there are many variables to consider with all the apps out there but that is what testing is for. That is why we wait for updates from Verizon.
I will attempt a factory reset to resolve my issues. If this does not resolve the issues I will be contacting Verizon about a refund for the 4G access that I am now being denied.
Thanks
AlphaDanger

Hey AlphaDanger!
The year is 2013 and I read you loud and clear on wanting to make sure your software operates smoothly on your GS3. So, let's make that happen.
Right off the bat, thank you for the details as well as considering a hard reset. But, I'd like to make another recommendation if you have yet to do it. Instead, I'd suggest wiping the cache partition. To do this:
1.) Power off your phone.
2.) Simultaneously hold the volume up key, home key, and power key.
3.) When it vibrates, release only the power key.
4.) When you see the Android recovery menu, wipe cache partition using the volume down toggle and power key to select.
5.) Then select "Reboot System Now".
Please let us know how this goes.
EvanO_VZW
Follow us on Twitter @VZWSupport

Power Mac G4 (sawtooth) AGP - Firmware and other issues

Hello,
So I was given an older Power Mac G4 AGP which I've been using while my Power Book G4 gets a logic board replacement but I've been having some issues with the AGP unit. How do you check to see what version of the firmware you have? I read a firmware update but it requires OS 9 to launch and I don't know if I need this or not. The other issue has been when I tried to run Firefox after successfully installing it. Firefox doesn't launch, it just opens and then closes. When I use Safari, the browser will work for about a few minutes but then it will freeze and I need to force quit it. I am running 10.4.11 and I was thinking of installing 10.5.6 but I'm not sure if this is possible with the Sawtooth. Do I need to upgrade the processor? Any advice or help is appreciated.

Hi, veesh678 -
Early models of the G4 (AGP) models came with OS 8.6; later models came with an installer for a model-specific version of OS 9.0.4. The latter disk will have a blue-gray label, be named "Power Mac G4" with a subtitle "Software Install", and has a part number of 691-2657-A (the part number will be in fine print on the right-hand side of the label).
Non-current firmware will not preclude the machine from booting to that CD; a retail OS 9.0.4 Install CD (white label, gold 9, no model named) probably will not work, although a retail OS 9.1 or 9.2.1 Install CD should work fine.
The current firmware version for the G4 (AGP) model is v. 4.2.8, which can be downloaded from this article -
Article #120068 - G4 Firmware Update 4.2.8
Note that to install that version the machine must be booted to OS 9.1 or OS 9.2.x from its hard drive, and the firmware update must be run from the same hard drive.
Before installing firmware update v. 4.2.8, download and run DIMM First Aid (it's a free download) to verify the compliance of the RAM in the machine.

All of a sudden TWO choices for Restart and Shutdown and other issues...

I noticed today that there are now TWO choices in the menu for Restarting and Shutting down for my iMac.
"Restart...
Restart
Shutdown...
Shutdown"
Nothing new has been installed.
Also, now there is a black rectangular outline around anthything that is "selected" on the desktop or in a menu.
My mac mini has also started to act weird all of a sudden. Watching Netflix today, the entire display get s horizontal colored lines and the computer freezes. I have to hold the power switch to turn it off. When trying again, it does the same thing after a few minutes.
Any ideas?
Any help would be appreciated.
Message was edited by: ihans

The imac problems have been solved.
The Voice Over Function in the preferences was turned on somehow. This caused the duplicate restart and shutdown issue, and the black box around highlighted items.
Now If I can figure out the Mac Mini issue. I hope it's not dying on me...
Message was edited by: ihans

T410 HDD Diag test is freezing and other issues.

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