T410i - Finger print reader is not working

I have an unique case. Finger print reader is working fine while registering finger prints but not working while login or when prompts for authentication. !!!

Tried re-installing the fingerprint reader driver? Is the Client Security Solution installed as well?
*Non Lenovo employee*
I have a Y2P (i5) ... Feel free to ping me if you want me to test some applications with your Y2P if you have the same model. I don't mind keep doing recovery on it if needed .... =)

Similar Messages

  • My finger print reader is not working and this unknown driver is not installing HP4230s

    my finger print reader is not working and i have tried the downloads available on hp website and many other but its not showing in the area where we configure the passwords for the pc
    and my other problem is as i have updated my pc to win 8 or 8.1 this device is not getting installed the hardware id is : ACPI\VEN_HPQ&DEV_0004
    kindly solve these problems as i really want to use this finger print and i dont know what is this unknown device all about

    my hp envy mp notebook fingerprint is not working, give the software for it !

  • Finger print reader does not work

    i followed the directions and my print was scanned, rescanned,and the edges were scanned and accepted but the reader does not react when the phone is locked....i deleated and rescanned and followed all directions which accepted my finger print....once again thereader does not unlock the phone...any suggestions?

    I looked for software and found a suggestion which I down loaded. Now the finger print reader does not work either on Internet Explorer or on Firefox. So I had to do a reset to an early time to get rid of that soft ware. We are back to where I started, with the finger print reader working fine on Explorer 11 and it does not work at all on FireFox. There must be some work around, has this not occurred with other folks.

  • Finger print reader will not work with password manager

    i have the finger print reader working fine to log into windows but when i select advanced options for a password protected site in password manager,and custom security level ,when i click on protect with finger print,it says i have not enrolled any finger prints with client security solution,when i check the fingerprint tab in client security solution it shows my fingerprints what i have stored,why is this conflict happening?when i check my web email i want to be able to swipe my finger and log in not keep typing my password in,anybody know how to sort this??

    Hi,
    I have the same problem, help me please.
    I have the 3000 N200 notebook, when I use the finger print to log on using the windows vista logon it work fine, but if I try to use it with ThinkVantage technology (such password manager) it told me that  the device is not installed.
    (Sorry for my english.) 

  • Finger Print Scanner is not working after downloading new operating system 8.1

    hi,
    recently i have installed new OS windows 8.1 for my HP PAVILION DV6 laptop, but my bluetooth and finger print scanner is not working. can any one suggest me solve my problem..
    txs
    best regards
      karim

    Hi @sam1211 ,
    Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6 Notebook and Bluetooth and HP Simplepass complications since doing a Windows upgrade. Here is a link to the HP Support Assistant. Just download and run the application. Just to make sure all drivers and software are updated as well.
    Here is a document on troubleshooting and using Bluetooth if needed. Under the tips for finding a Bluetooth device, there is a section on making sure the wireless communication is turned on. This is an important section. 
    Here is another document with some great information about Bluetooth fixes.
    Here is a link to troubleshoot the HP Simplepass software.
    The HP SimplePass Identity Protection Software must be updated to v8.00.57 or later. Here is a link to download the latest. You will have to uninstall the old software.
    Hope this helps you with the Bluetooth and HP Simplepass.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • Tecra M5: finger print sensor is not working properly since a drink was spilt into the keyboard

    My finger print sensor is not working properly since a drink was spilt into the keyboard. When booting up, it automatically "fails" 5 times in a row (without any attempts to swipe a finger), then defaults to password entry to boot the machine's hard drive.
    This is not a problem and all i want to do is disable the finger print sensor, but cannot work out how to do this. I've tried uninstalling the driver, which I seemed to do without any problems, but when rebooting, the sensor still seems active, and still goes through the same process.
    Everything else works fine and this is just a minor niggle, but I'd like to remove the annoyance of it beeping at me 5 times while it does its thing!
    Can anyone tell me how I completely disable it?
    Thank you.

    Have you removed the fingerprint software? If yes check if in device manager is listed some unknown device. Please post the result.
    Maybe you can try to disable this unknown device and it will not be recognized as new hardware every time when you start the notebook.

  • Finger Print reader does not link to Win7 Logon Screen

    Win7 Ultimate 64 bit
    FingerPrint software 5.9.4
    Biometric link to windows Logon accepted
    MS Server domain client
    At system boot, the logon screen appears and the fingerprint light is "on". I scan my finger, the light blinks once and no submission of the saved Windows password to the logon window. I must key in password.
    Lenovo support asked me to uninstall software, BIOS clear saved finger prints then re-install (and re-register). I have done this twice with no change.
    This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
    Any thoughts on how to re-connect reader to logon?
    Solved!
    Go to Solution.

    This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
    Any thoughts on how to re-connect reader to logon?
    I am using 5.9.4 with no problem, although I seem to recall having to go into the Fingerprint software and make some innocuous setting change, then change it back.  But I was changing a lot of things at the time and don't know for sure if that had any effect.
    Are you able to log onto the domain by manually entering your password?  If not, may need to re-add the computer to the domain.
    W520 | FHD | i7-2720QM | 8GB RAM | nVidia Quadro 1000M | Intel 510 120GB SSD | Seagate 7200rpm 500GB HDD
    T510 | 1366x768 | [email protected] | 8GB RAM | nVidia NVS 3100M | Seagate 7200rpm 500GB HDD
    T61p | 1920x1200 | [email protected] | 4gb RAM | nVidia Quadro FX 570M | Hitachi 320GB HDD | (broken frame, now a file server)

  • Portege R700 Finger Print Reader suddenly not recognised from OS

    Hello,
    I have been searching for a solution
    My R700 on Win7 was working flawlessly using the finger print scanner. At some point without any reason the
    hardware (finger print reader to login) was not recognized by the OS anymore.
    - I tried to remove the driver software, reinstalled it
    - updated it and so on resulting that the hardware was not found.
    - I even removed all relevant entries from the registry - no go.
    - the Authentic Finger Print software starts up, but only giving an error that the FP-reader is not present.
    Is there a way to remove the stored fingerprint manually by deleting the manually.
    The hardware is working according to the support. (Machine was send in)
    However I do not wish to re-setup the entire machine (it is a business notebook) just to get this to work?
    Any hints or step by step intro to achieve this?
    I could not find a descritpion on how to remove fingerprints (cause I suspect that is the problem) manually since the software to do this does not start up.
    Any input would be appreciated.
    Best regards
    julian

    If you don't see the fingerprint hardware or unresolved devices in Device Manager then the device is either disabled in the BIOS or the fingerprint sensor is faulty or loose, or there was a liquid spill causing corrosion.

  • Finger print reader is not connected

     have hp bavilion dv6 laptop and when i try to use fingerprint it says to me FINGERPRINT READER IS NOT CONNECTED please help ...in this laptop finger print reader is built in !!!

    Hello mahmoudrefat, welcome to the HP Forums.
    I see that you're getting a message stating that the fingerprint reader is not connnect. I would like to help you with this.
    To be able to better assist you on the issue, could you please provide the following information:
    Model and Product numbers for your notebook (do not post the serial number please).
    Currently installed operating system.
    I look forward to your reply.
    Thank you for posting on the HP Forums.
    I worked on behalf of HP.

  • Finger Print Scanner is not working

    my finger print scanner isn't working hp probook 450 after updating my finger print driver ?

    windows 8.1 is has some issues... 
    i think...

  • , Finger print validity sensor not working probook 450 g2

    i have downloaded the finger print validity sensor and intalled it ..till now it's not working and i cant even find it in sign in options 

    Hello @ess_elgiendii ,
    To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
    Even though this is a Commercial product, I would check is it enable biometric support.
    Here is a link to troubleshoot the Fingerprint Reader software.
    You have installed the incorrect version of software for your system. You will have to uninstall it and install this version.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • My finger print scanner is not working

    Hi, my 5s started to act crazy. It wont recognize my print anymore despite of moisturizing my finger tips, thinking that the problem is in my skin but it did not work. So I decided to delete my print in the system thinking that it would resolve the issue, but it just make the things worst. It won't read any print of mine anymore.please help me, this annoys me all the time. Tnx

    The phone needs to train you to use Touch ID as well as you training the phone. Try deleting your fingerprints, and re-enter them. Move your finger around a little with each tap. Sometimes it helps to make two fingerprint recordings of the same finger.

  • Finger Print Scanner is not working after downloadin​g new SimplePass

    I upgraded my laptop ENVY dv6 to windows 8.1 and downloaded the compatible simplepass. I installed it and tried to start using it. When i had to swipe my finger for it to register my fingerprint and start using it, the finger scanner is not turning on and is not working.
    How do i fix this?
    Thank You

    my finger print scanner is also not working and detecting the sensor also... can u people suggest to solve my problem.
    best regards
       karim

  • Z61M finger print reader has never worked

    I was just wondering does the reader lite up? From new I have not been abel to get this to work. I have uninstalled reinstalled and updated the drivers, I have even gone in to the bios looking. I read the trouble guides about running PC doctor but I can not find any thing in there to test the finger reader. I have even checked the flat ribbon cable to make sure it was clean and seated good. Mine does not lite up at all. This would be a very nice feature for my son who is blind. Any suggestions. Thanks in advance.

    Biometrics isn't for everyone, and I'm uniquely qualified to say the Authentec readers included with Thinkpads are the best fingerprint scanners available to the general public. It is an electrostatic reader that doesn't rely on optics or lighting (I get the impression you'd like to see either a skin light for ornamentation and a backlight such as the cheap scanners I'm going to describe in the next paragraph....and you'll never find either on an Thinkpad. The Authentec scanner is the most tolerant of dirt and resins every finger picks while still delivering an accurate reading and maintaining real security. Those light up scanners you're describing are the easiset to thwart and can be spoofed with a mini mag light and amber filter especially if you can tailgate the last person  within 90 seconds of their successful logn.
    Early fingerprint readers used backlighting just like a mini photocopier to read fingerprints and they're horrible, the lamps dim, their reader platens scratch with usage but that cool red light sells a sense of security. Even modern biometric door sensors have red lights but many don't even require it since they use the same brand of scanners from Authentec found inside Thinkpads and the red light is just for ornament, night lites and those obsessed with Cylon Model 6 that it shapes every part of their life, red car and red undies.
    You should ensure it is enabled in the BIOS and set your BIOS to default /F10
    shutdown, let it power off for  some secs
    return and look for the B&W fingerprint menu or a error and simple beep warning the sensor isn't found.
    Forget the PCDoctor diags since they'll just advise if it is connected and readable or missing and malfucnmoitnign.
    Borking around the bios settings can throw the sensor into a conflict when in some instances our users have tried to enable the nonexistant paralletl  port and activated Infrared while activating and dinking up the COM port which the 60's use to assign to the biometric sensor and just f10 to the bios is enough to eliminate those little conflicts.
    Since the system allows 3 failed swipes b4 reboot, a blind person's heightened tactile senses won't have any problems and likely hit it  the first time every time.
    Useful fingerprint reader tips when enrolling and logging on:
    1. During enrollment, you can mix and match your angles since the user and fingers are stored as an average, so a right thumb doens't have to be enrolled as five perfectly straight swipes, and if you are accustomed to logging on while standing and sitting,  than enroll two prints while standing and three while sitting or versa, it makes a big difference.
    2. Your finger is a roller skate,  not a rocking chair....to many users become frustrated with repated failed logons because corporate users are typically enrolled witht he assistance of an IT pro but fail to adequately swipe the platen used to capture prints.  At close obsersance, most people barely succeed to logon since they baRELY SKIM THE FIRST HALF OF THE PLATEN WHEN YOU SHOULD BE MOVING YOUR FINGERPRINT THROUGH THE SENSOR THE WAY A ROLLER SKATER KICKS THEIR FEET ACROSS THE FLOOR.
    Too many users get by or get angry when they're just rubbing upwards across the top half of the sensor, this phenomenom occurs more frequently to women and espeically younger and elderly women since younger womens fingers are still reaching maximum size but smaller fingers are harder to capture at the same speed as a mans fat thumb. Ladies have better and more frequently lognosn on the first try if they scrape their finger across the sensor at a slower pace but not so slow it stands still since a steady finger wil ruin the logon.
    3. Keep a backup fingter, the old joke is "cut off their finger and steal an ID, that is stupid on more levels than can be described but a good idea is setup a trusted person as a backup / emergency logon account and reserving your ring finger for this purpose is an easy way to create the ID.
    Example, when creating your profile and clicking the idiograms of ten fingers, skip your ring finger and ask your husband to use whatever finger he'd like and it just assumes the profile of your ring finger.  since that is the finger of matrimony it is aprophao and easy to remember as the backup account that still logson securelty to your box.
    Don't just sit there, take a second and use the Kudo's button to compliment the people who help you.

  • Finger print reader is not enrolling my fingerprin​t

    I have been trying to enroll my fingerprint, but no matter how i swipe my finger accorss it keeps saying "unsuccessfull" . My pc does have the fingerprint device,  I tried reisntaling driver, reinstalling software, updating driver . I have no idea what to do at this point ! Any suggestions ?

    Hi,
    1. Post your part number (p/n) . You'll find it at the bottom of the laptop on a sticker, which looks like this.
    2. Which system are you using?
    ** Say thanks by clicking the "Thumb up" icon which is on the left. **
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

Maybe you are looking for