T410i - Windows 64-Bit - Fingerprint reader not working

Hi Everyone, when i visit device manager it says my Biometric devices are operating correctly.
Specs - T410i, windows 7, 64-bit
When i click on Biometric devices in control panel, it says "Unavailable"
When i try to setup fingerprint reader using the thinkvantage software it says "Cannot enroll User" - error code E7210005.
Lenovo support told me to hard reset the computer, i did that... reinstalled drivers, reinstalled software, etc etc. still cant get it to work!
Any ideas?

Hi,
the swiped fingers are not stored in the TPM chip. They are stored directly in the Fingerprint chip and a backup on the HDD. So the part with the FPR what you saw in BIOS is the correct place.
You can optionaly restart the TPM chip, but I don't think that this will bring any change, as this chip is mainly for CSs and other TVT applications+ of course MS apps.
So please clear the FPR chip and start back to Windows.
Once you are there, uninstall FPR application completely
- reboot the machine
- install the latest version of the FPR sw:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-73585
- reboot the machine
- now use the Fingerprint software to get you fingers swiped, please don't use the CSS, nor any other application to get your fingers swiped.
Let me know, if you see any error by this process.
Screenshot would be great.
Cheers

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Hi @michaeltamayo18 ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that after doing a recovery your fingerprint reader is not working,
From your screen shot Device Manager is showing no issue with it.
Have you ran the HP Support Assistant to assist with locating HP updates and drivers?
Have you done all your Windows updates?
To assist you I will need some more information.
What exact model of HP notebook do you have? How Do I Find My Model Number or Product Number?
Sparkles1
I work on behalf of HP
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Fingerprint reader not working after resuming from sleep

I kind of mentioned this problem in a previous post and was directed here http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245 which is a patch that could possibly fix it.This patch didn't work. What is happening is when my laptop comes back from sleep either the fingerprint reader is unresponsive, it says "waiting..." at the top of the screen instead of the normal scan message and is unresponsive, or in some cases when I click other credentials it shows a third account (first is my account, second is the reader account,and the third is a stop sign thing that says the fingerprint reader isn't attached). When I sign in with my normal password and try to go to the fingerprint software it pops up a little window that is labeled Lenovo Fingerprint 2.0 and the message is "Pleae wait...".
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Message Edited by Skurvy_Pirate on 09-22-2008 07:40 PM
Solved!
Go to Solution.

Well I got it working again but I'm not exactly sure how. I will go over what I went through so you guys can get an idea and possibly fix it. To start off I talked to MS support and I worked with them for a really long time. They tried intstalling different drivers (other then AuthenTec) and anytime we did that it would say "Fingerprint reader not available" at the login. They tried changing the power settings and which devices could wake up my computer and that had no effect either. I called Lenovo and they basically just told me to download the software that was already on the computer and change the option to have it wake up the computer, which doesn't exist. They were very unhelpful.
What eventualy got it working (and it's been working so far), is uninstalling the driver and software. Then reinstalling it all and installing the patch linked above. The first time I installed it I just double clicked it and went through the installation process. But you need to go into the folder it installs it into (C:\DRIVERS\VISTA\FPIRPON\) and double click FPIRPOn.reg which will add the fix to the registry. On top of this I also went into Device Manager and unchecked the box that allows the computer to turn of the fingerprint reader under Properties->Power Management for the device. The last thing I did was do a registry edit to force the USB to reset when waking from sleep. I found the registry edit here http://support.microsoft.com/kb/928631/en-us.
So I am pretty sure it was the patch that fixed it when I correctly installed it because I had tried both the power management thing to keep it from getting turned off AND the registry edit and it didn't work. I also thing that Vista SP1 fixes what the registry edit does, but I tried it anyways because I was desperate haha. I'm going to undo the registry edit and power management thing one at a time and see if it still works. If it doesn't keep working I'm guessing it's a hardware problem and going to call Lenovo to get it fixed.
Anyone who is having this problem I would suggest they try the patch in the link that I first posted (http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-67245)and follow the installation instructions carefully. Good luck!

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Look in the lenovo folders on you C:\ drive for a folder called LPRA, the setup.exe in here will install OmniPass again if you uninstall it.
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Hi,
The following document will be very useful in troubleshooting this issue.
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Please support me by clicking on the Kudos star if you like my post and “Accept as Solution” if my advice answered or helped your situation. These are the best ways in which you can thank me.
I am an HP Employee.

Fingerprint reader not working at login

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BTW: im a kid.
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Hi Sam,
It's good to be a kid!
Congratulations on your new computer!
This problem may have started about the time you installed (and configured) your Anti-Virus software.
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Simple Pass - Windows 7 logon
I found a fix for the SimplePass Windows login that works on my notebook (running SimplePass 5.3.1.7). All websites have been working; the Windows login did not - I just ignored it for a long time...
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Good morning rv9a.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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T410i - Windows 64-Bit - Fingerprin​t reader not working

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