T440s Touchpad & Lenovo Service Probleme

Hallo zusammen,
hatte jemand daselbe nachfolgende Problem wie ich und kann mir helfen? Ich wende mich übrigens an euch, da der Lenovo Support in meinen Augen gänzlich versagt hat (bis auf den Disponent waren alle unfähig mir zu helfen). Am 24.06 hatte ich das erste Mal Kontakt mit dem Support. Sie wollten einen Techniker schicken, der mich dann auch zwecks Terminabsprache kontaktierte. Tags drauf meldete er sich wieder, dass das Ersatzteil nicht vorrätig sei. Seit dem ist nichts mehr passiert. Ich habe dann am 07.07 eine Beschwerde dies bezüglich eröffnet. Keine Reaktion bis heute. Gestern habe ich nochmal angerufen und bis auf die Beschwerdebearbeitungsnummer bin ich auch kein Stück weiter gekommen. Für 1300€ und einem angeblich guten Service war es in meinem Fall ein absoluter Fail seitens Lenovo.
Zum Problem, das ich anscheinend selber lösen muss.
Das Touchpad erkennt anscheinend Tastenanschläge, wenn ich meinen Handballen links neben dem Touchpad ablege. Dies äußert sich zB dadurch, dass der Cusor mitten im Dokument an eine andere Stelle springt und Dinge überschreibt, weil ich es zu spät bemerke. Oder wenn ich am Zocken bin und mit der externen Maus (linke Maustaste) Dauerfeuer mache unterbricht er dieses plötzlich, weil er wieder von einem Touchpad Klick ausgeht (das ist zumindest meine Vermutung). Da ich mit der aktuellen Software das Touchpad auch nicht gänzlich deaktivieren kann und es keine FN Taste hierzu gibt, habe ich das Touchpad im Bios deaktiviert. Dies hat allerdings nicht geholfen. Inzwischen tritt das Problem auch auf selbst wenn ich den Handballen nicht abgelegt habe. Eine andere Möglichkeit wäre, dass alle 3 USB Slots Wackelkontakte haben. Mit einer Bluetooth Maus habe ich das Dauerfeuerproblem nämlich nicht mehr, allerdings sehr wohl das plötzliche Springen der Maus an andere Stellen.
Mich kotzt es echt an. Da kaufe ich mir das angebliche non-plus Ultra was es hinsichtlich Verarbeitungsqualität gibt und dann so ein offensichtlicher Gehäuse Fail. Und dann ein Support, der in 3 Wochen nichts auf die Kette bekommt ...
Wäre über Hilfe echt froh. Liest Lenovo selber hier auch mit? Wenn ja ein dickes Minus für Euch!
Viele Grüße
Markus

Hi Lyubomir,
Welcome to Lenovo Community!
As per your query on touchpad, I checked with the attached image. The symbol on the touchpad is called as NFC logo (Near Field Communication).
Please Click here to get the complete information on that, for the complete details on NFC please refer to page no 35.
Hope this helps!
Best regards,
Hemanth Kumar
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Lenovo Service-"Leistung"

Hallo.Wie man von Lenovo im Falle einer Reparatur/Reklamation im Stich gelassen wird ist hier schon sehr häufig beschrieben worden. Dazu möchte ich einen weiteren "Leidensweg" hinzufügen: 11.12.2013 (Händler)Lenovo ThinkPad Yoga 2 gekauft (I7, 256 SSD, Touchpad). Nach kurzer Zeit bekam ich immer häufiger Bluescreens zu sehen.8.01.2014 - 23.01.2014 (Händler)Austausch Mainboard da Arbeitsspeicher defekt.25.01.2014 (Händler)Defekte Tastaturbeleuchtung repariert.29.12.2014 (Lenovo)Vor-Ort-Garantie auf drei Jahre verlängert, da seit mehreren Wochen Probleme mit dem Akku.5.01.2015 (Lenovo 01V83WM)Akku defekt - Akku Vor-Ort getausch - hat ca. 2-3 Wochen gehalten.Ein netter Satz aus der Auftragsbestätigung: "Leider befindet sich die gewuenschte Ersatzteile nicht auf Lager. Wir bitten um ein bisschen Geduld.Liefertermin ist derzeit nicht bekannt."25.02.2015 (Lenovo 01V1H8P)Akku defekt - Mainboard Vor-Ort getauscht - hat ca. 2-3 Wochen gehalten.Neben dem Akkuproblem kommen noch massive Probleme mit dem Ghosting-Effekt (Einbrennen) hinzu. Der Tatsache geschuldet, dass bereits Händler und Lenovo repariert haben und das der Lenovo-Service keinen guten Ruf genießt habe ich einen Anwalt gebeten, das Gerät zu wandeln. Dazu habe ich mittlerweile auch ein Angebot von Lenovo erhalten. Aufgrund der Erfahrungen mit dem Yoga 2 wollte ich mich für ein anderes Gerät entscheiden. Den Differenzbetrag zwischen den beiden Geräten (Austausch- und Wunschgerät) hätte ich auf Basis der Lenovo-Shoppreise natürlich bezahlt. Dies wurde von Lenovo mit den Worten abgelehnt, man könnte das "Altgerät" auch in der Werkstatt reparieren. Empfehlenswert geht anders!!!

I ran into another, but different problem when I installed it on July 8, 2015. It wanted to install Adobe AIR to run (can't we keep things simple Lenovo?) and it did so. But then nothing after that. No error. No progress. It installed AIR then acted as if done.
Luckily, running it again worked so I could install the diagnostic Lenovo Service Center (LSC). When re-running LSC, it said my AIR was in need of update. C'mon Lenovo.
Long story short it all worked in the end, if lacking in the beta-tested area.
Sadly, the diagnostic program LSC is useless. It detect my Network port, but not the problem with it.
LSC also gives out "Warnings" but never gives a *%@!%# specific message. My ATI/AMD grapphics chip had a "stress test" (what is that even?) and it said "Warning". Wow, that was informative.
Back to the drawing board Lenovo.

Lenovo G550 problem during games and warranty

Hello,
I have lenovo G550, it has G210m graphics card with 512Mb memory.I bought it on 5-jan-2010.
From last 2-3 months my laptop suddenly switches off when i play games(after 5-10 min).I thought this was due to dust and overheating so I get it checked on the lenovo service centre, but overheating or dust is not the issue.
1.Is there any chance that graphics card has some problem..if not what could be the issue??
2.I got one year warranty.Can i extend my warranty and how much i have to pay for 1 or 2 year warranty..??
Will the warranty covers all parts..??
personal information has been removed for your own security

first of all, 3000 serie laptops are not designed for games. you should've bought ideapad serie laptops instead of.
but it seems you have some issue with graphic adapter. can you download any application to check temperature?
you can extend your warranty, better to contact lenovo via mail. lenovo will respond your questions about warranty costs.
( make sure you apply before your current warranty expires )

Lenovo service is not able to repair a X240 for 6 weeks now

For meanwhile 6 (!) weeks lenovo is not able to repair my X240. I never thought, that it would be so difficult to repair one of lenovos highend laptops with 3 years service and extended warrenty
I have to mention, that this ist my 2nd X240. The first one was replaced by lenovo, because it was so bad build, that the local lenovo service denied to open the laptop.
The new one (4 months old) had until now two new displays, three mainboards and a new SDD.
About the 10th of december i opened a service request at IBM ESC, because the laptop didn't boot and the new display (the one before died) showed such an extreme ghosting, that one could read on the lock-screen, what was on the screen, before i locked the screen. Second problem: the laptop didn't wake up from standby.
Got a ticket number, but the service needed weeks to get the needed parts.
In janaury 2015 the service showed up. Meanwhile the laptop booted again. They replaced the display and mainboard. The technician repaced the mainboard to be "sure" that this will not happen again. Result: the laptop didn't boot. His opinion: either the SDD or Mainboard or SSD cable is the reason. He did not use my "old" mainboard, instead he left and said they will contact me again. After he left i saw that he did not assemble the body of the laptop correct wtih the result, that above the rear battery the body was open and bent. And it happend.. nothing! They closed the ticket!!!
A week later the mailroom called and told me that ibm send a parcel. A new SSD! But.. no technician! So i called lenovo again. They told me to open the Laptop and replace the SSD. I refused that. The new X240 is not so easy to open. I told them too, that the SSD cable could be also the reason for the problem.
After DAYS (!) they send me a technician with a new mainboard and he repalced the SSD (which i had to send back to lenovo!). Again no success and he had no SSD cable.
I showed him the body of the laptop and he told me that this is not covered by the warenty. Pardon??? This was not my fault!
Lenovo didn't show up again until i called them. And again a new technician with a new mainboard and without an SSD cable showed up! And what happened? Right! Nothing! The new mainboard did not fix the problem! Surprise.
I called again the support. Told them, that i could not be so difficult to get an SSD cable and a technician.But.. they suggested to send the laptop back to lenovo to repair it. I told him that for 6 weeks the laptop is not working now and that i need that laptop fixed! I don't want to send it in and wait again weeks for the return. The extended warrenty says, that they will repair my laptop on my desk! He told me that he will solve my problem... And what did i get? Yeees, a sticker for a parcel and instructions how to contact UPS.
Sorry lenovo, that is the worst performance ever. 6 Weeks and lenovo is not able to replace a SSD cable and to get the laptop in the shape (closed body) that it was before 3 technicians ruined it.
So lenovo, sry, no carbon 2015 for me. I have to look for an other brand after a bunch of Thinkpads.

Thanks again - Alas, I've been there. Deleted Search a dozen times, at least, and tried installing it, initially using a PowerShell script (tried several scripts actually, from full-blown total Search Applications with extensive topologies to the most basic
of basics 'please just start without showing me errors'), PowerShell line-by-line to see where things went South, next tried installing through Central Admin (hoping that it was my own stupidity in overlooking things and hoping The System would get it right
for me), and eventually even tried using the config wizzard as a total and utter last resort - Nothing worked.
At first, I found out that removing a Service App needs a *little* bit more work than simply removing it through Central Admin, but by now I can truthfully state that if there's one thing I've become supergood at, it's removing Search Service Applications.Totally.
I will check out the article, though - I realized early on in my SharePoint experience that regardless of what you think you know, there's so much more to find out. I know, that's almost philosophical. That is, my friends, indeed the point I've reached...

Meine Erfahrung mit dem Lenovo-Service

Hallo,
ich möchte hier einmal meine Erfahrung mit dem Lenovo Service schildern:
Als ich mich mich Anfang 2011 dazu entschieden habe, mir ein Laptop zuzulegen, bin ich ganz schnell über ein bekanntes Internetportal auf das Ideapad Y560 der Firma Lenovo gestoßen. Die Systemkomponenten, die Optik als auch das Softwarepacket haben mir sehr zugesagt, ebenso die Recherche im Internet über Erfahrungsberichte des Gerätes. Allerdings hatte ich hier schon einige Kundenrezessionen über etwaige Probleme mit dem Kundenservice von Lenovo sichten können, sollten mir aber vorerst noch egal sein, da mich das wohl niemals treffen würde.
Also habe ich das Gerät bestellt, ich war auch durchaus begeistert, keine Frage! Als dann nach täglichem Gebrauch (privat als auch geschäftlich) das Gerät nach ca. einem Jahr erste Verschleißerscheinungen am Scharnier des Monitors vorwies, wurde ich stutzig. Nach einem Jarhr? .. das kann doch nicht sein, aber ok. Nach weiteren Monaten des Gerbauches hatte sich dann die umschaltbare Grafikkarte (AMD Mobile ...) verabschiedet. Wurde einfach nichtmehr im Gerätemanager angezeigt, von heute auf morgen etwa. Dies war dann für mich der Grund, innerhalb der Garantiezeit, mein Gerät zurückzusenden.
Ich habe über das Internet die Kundenhotline herausgesucht, angerufen und auch sofort nach Einsendung der Rechnung des Internetshops (wo ich mein Gerät erstanden habe) einen Rücksendebeleg für die Post zugesand bekommen. Der freundliche Mitarbeiter am Telefon sagte mir, dass ich das Gerät im normalfall innerhalb von 10 Werktagen zurück in meinen Händen halten werde. Super, schnelle Reparaturzeit, kostenlose Rücksendung, das fängt ja super an (dachte ich mir). Als ich also das Gerät zurückgesendet habe (15.01.2013), konnte ich 2 Tage später einen Vermerk in meinem E-Mail-Postfach verzeichnen, welcher mich auf den Eingang in der Werkstatt hinwies und mir zusagte, dass ich über E-Mail und/oder Telefon eine Rückmeldung über den Reparaturstand bekommen werde.
Ok, also 10 Werktage warten war angesagt, kein Problem, dachte ich mir, dafür bekomme ich ja schließlich ein repariertes Gerät zurück.
2 Wochen strichen ins Land, keine Rückmeldung über den Reparaturstand.
3 Wochen " " "
4 Wochen " " "
Dann habe ich mich entschlossen einmal bei der Hotline anzurufen um nachzufragen wie denn der Stand der Dinge seih. Mir wurde dann mitgeteilt, dass das Gerät noch immer in Der Werkstatt läge, da es wohl ein technisch anspruchsvollerer Schaden wäre, der behandelt werden musste. Ich würde aber sofort Bescheid bekommen, wenn es etwas Neues gäbe - OK, ich warte also noch etwas.
1 Woche strich ins Land, keine Rückmeldung über den Reparaturstand.
2 Wochen " " "
3 Wochen " " "
Ich war schon langsam sauer, wiegesagt, ich benutze das Gerät auch geschäftlich. Privat wäre es mir sicher nicht egal, dass es so lange dauert, allerdings wäre es auch nicht so wichtig.
Jedenfalls habe ich dann nocheinmal angerufen, was teilt mir der nette Mitarbeiter am Telefon mit? Genau, es wird noch auf Teile für die Vollendung der Reparatur gewartet. Mir wurde eine KW genannt, in der die Teile ankommen sollen. Mir blieb also wieder nichts anderes übrig, als dem Glauben festzuhalten, dass ich ein Tip Top repariertes Laptop für umsonst zurückbekomme.
1 Woche strich..... ihr wisst was ich meine.
2, und 3 Woche ebenfalls. Jetzt habe ich also nocheinmal angerufen, ich meine das ist ja auch mein Recht, wenn ich schon nicht einen zugesagten Bescheid seitens Lenovo bekomme, nehme ich es halt selbst in die Hand zu erfahren, was denn mit dem aktuellen Status meines Gerätes ist.
Ein durchaus, durchaus freundlicher Herr (kein Scherz!) war am Telefon. Ich erklärte ihm den Sachverhalt, darüber hinaus, dass ich mitlerweile schon wirklich auf dem Zahnfleisch gehe, weil sich nichts tut usw. Er sichtete also meinen Vorgang und versicherte mir, dass sich nun was tun wird. Mein Vorgang wurde nun von der Werkstatt (nach nunmehr 2 Monaten) an eine andere Abteilung weitergeleitet, welche sich der "Sache" annehmen würde und mir ggf. ein Ersatzgerät anbieten wird. Allerdings warte ich nun wiederum seit 2 Wochen auf einen Anruf der Firma Lenovo. Anrufe bei der im Internet angegebenen Kontaktnummer bringen mir jetzt nichts mehr, da mein Anliegen nicht mehr in den Zuständigkeitsbereich der Mitarbeiter am Telefon fällt.
Also kann ich jetzt weiter warten, und habe darüber hinaus nicht ein mal mehr die Möglichkeit einen Stand zu erfragen? Ist es das jetzt gewesen?
Also entschuldigt bitte diesen Forenbeitrag, man könnte ja meinen ich hätte nichts besseres zu tun, aber ich muss irgendwo meinen Frust auslassen. Ich finde es wirklich mehr als schade, dass mein Gerät jetzt über 2 Monate bei Lenovo in den Werkstatthallen lag und sich immernoch nichts tut. Was kann ich tun? Kann mir vielleicht jemand weiterhelfen, mir bleibt ja nichteinmal mehr die Möglichkeit bei Lenovo anzurufen um nachzuhaken.
Ich danke für euren Lesewillen und verbleibe,
mit freundlichen Grüßen
Marc
Gelöst!
Gehe zu Lösung.

Hallo,
ich habe leider ein sehr ähnliches Problem mit dem Lenovo-Service wie meine Vorredner. Ich habe mir im Oktober 2014 eine Yoga 2 Pro gekauft (Neuwert: 1399 €). Es war das erste Mal, dass ich so eine hohe Summe für ein Laptop in die Hand genommen habe. Daher habe ich mich sorgfältig informiert, welche Marke und Modell es sein sollte. Nach einigen Gesprächen mit Kundenberatern und mehreren Testberichten war meine Entscheidung klar. Es wird das Lenovo Yoga 2 Pro. Das Preis-/Leistungsverhältnis scheint zu stimmen und in dieser Preisklasse, vor allem bei einem Global Player wie Lenovo ist in einem Garantiefall sicher schnell eine Lösung gefunden. In diesem Punkt sollte ich mich massiv getäuscht haben.
Meine Erfahrung mit dem Kundenservice
Zunächst war ich positiv überrascht wie schnell Lenovo reagiert hat. In einem ersten Gespräch mit einem Hotline-Mitarbeiter wurde mir freundlicherweise erklärt, dass das Gerät nach dem kostenlosen Versand durch Lenovo eine maximale Bearbeitungszeit von 10 Werktagen hat. Soweit so gut. Ich war begeistert über so eine schnelle Reparatur. Kurz nachdem ich das Gerät eingeschickt habe, bekam ich eine E-Mail mit dem Verweis auf den Bearbeitungsstatus meines Gerätes und der maximalen Bearbeitungszeit von 15 Werktagen. Jetzt ist warten angesagt. Nachdem die 10 Werktage verstichen sind und sich der Status nicht verändert hat, wollte ich freundlicherweise nachfragen und wurde mit der bereits bekannten Wartezeit von bis zu 15 Werktagen, laut Lenovo drei volle Kalenderwochen, vertröstet.
Kurzer Exkurs: Werktage sind Tage von Mo-Sa. Das macht in der Summe sechs Tage. Arbeitstage sind Tage von Mo-So. Das macht in der Summe fünf Tage. Siehe Bundesurlaubsgesetz (BUrlG) vom 8.1.1963. Kleine Info an die Mitarbeiter von Lenovo, die den Unterschied anscheinend nicht kennen (wollen).
Nach nun 15 Arbeitstagen hat sich der Bearbeitungsstand laut Online-Abfrage nicht verändert. Folglich hake ich beim Kundenservice nochmal nach und es stellt sich heraus, dass das Gerät auf Blockade gestellt wurde. Wieso, weshalb, warum? Das weiß leider keiner und kann es im System auch nicht einsehen. Nach langem hin und her mit dem Mitarbeiter wurde die Angelegenheit an das Kundenmanagement weitergeleitet, welches sich spätestens nach drei Tagen bei melden wird. Nun ist schon etwas Zeit ins Land verstrichen und es kam kein Anruf seitens Lenovo. Auf weitere Nachfrage stellte sich heraus, dass das Kundenmanagement bis dato nicht in den Fall involviert wurde. So wurde ich wieder mit Wartezeit vertröstet.
Fazit
Mittlerweile ist ein ganzer Monat verstrichen, trotz des Versprechens, den Fall in maximal 15 Werktagen (!) zu bearbeiten. Die Aussagen der Service-Mitarbeiter widersprechen sich immer wieder gegenüber den Vorrednern. Bei so einem hohen Kaufpreis und so einem schlechten Service kann ich für mich persönlich nur einen einzigen richtigen Entschluss ziehen. Nie wieder ein Produkt dieses Herstellers!
Ich hoffe ich kann dem letzten Service-Mitarbeiter vertrauen und in den nächsten Tage meldet sich das Kundenmanagement. Sollte es bloß eine weitere Floskel gewesen sein, so sehe ich mich gezwungen rechtliche Schritte einzuleiten.

Lenovo H520s "Lenovo Service Partion has been destroyed".

Hello all,
Yesterday, an error started to appear on my H520s saying that the lenovo service partion has been destoryed. The only option I have to clik is OK, and each time I press it, it simply says Can not find script file "X:\onekey\main\Irscall.vbs". Then I clik the OK again, and it seems to restart the computer.
I have tried entering the BIOS many times, and figured out it was "F1". The problem is, I cannot access my operating system, and what's worseis that it is Windows 8, and it came pre-installed on the computer.
The problem with Windows 8 is I can't access boot manager to use a recovery disk, or enter safe mode without actually having to enter the operating system.
I have looked around the forums and many other websites, but it seems all those with this same problem, have Windows 7.
No recovery disks came with the computer, but I do have 2 recovery disks and a recovery USB, that I made a while after I got the computer, which I got about 1 week ago, and is still brand new.
I also have an external hard disk which contains my backup, that goes by the name "Seagate Backup".
Do you guys have any solutions, if so try and make sure it's for Windows 8 not Windows 7.
Thanks,
Lavendar

Similar problem with me here with similar machine and I seev you have been waiting for an answer for 4 months!!
http://forums.lenovo.com/t5/Lenovo-3000-and-Valueline/Lenovo-service-partition-destroyed/td-p/114610...

Lenovo-Service für ThinkPad T450s

Schade. Momentan warte ich auch noch auf ein Mainboard für ein T450s (gemeldet am 11.06.) und habe mich eben nochmals erkundigt, wann es endlich geliefert werden soll: sehr wahrscheinlich nächste Woche.Es ist schon eigenartig (um es extrem milde auszudrücken), dass es bei einem neuen Modell anscheinend kein Ersatzteil gibt, die Notebooks aber x-tausend Mal in den Werken für den Verkauf produziert werden.

Hallo, ich habe ein kleines Problem mit dem Service von Lenovo.Ein Kollege nutzt seit April diesen Jahres ein Thinkpad 450s. Vor 14 Tagen bootete das Teil nicht mehr und gab nur noch 2 Piepser von sich.Da das Gerät noch Garantie hat und wir Vor-Ort-Service gekauft haben, habe ich am gleichen Tag ein Ticket beim Lenovo-Service (Tel. 0800-500 46 18) aufgemacht.Nun höre ich seit 14 Tagen, dass ein Motherboard für das T450s nicht lieferbar sei. Ich finde, dass das kein Zustand ist.Auf eine Email an "[email protected]" habe ich bisher keine Antwort bekommen.Kennt jemand einen Kontakt/Stelle, an den ich mich noch wenden kann? Vielen Dank. Gruß, Wolfgang

Lenovo service complaint

Hi,
I'm not entirely sure if this is the correct place to be posting about this but can I get help regarding a warranty claim.
I've sent in my laptop to the service centre about a month ago, precisely on the 16 of August due to some problems with the laptop. At that point where I handed over my laptop I was told that they would inform me regarding the diagnosis of the problem as well as an estimation of the period which the laptop would take to be fixed.
But as a matter of fact I was never contacted after two weeks which then I tried to contact the service centre where my call only went through after about 30 to 40 times? Even then they didn't inform me regarding the problem while only mentioning parts to fix the laptop has been ordered and waiting to be fixed by the technicians.
Today I've already tried to call the service centre multiple times with no one answering but during one of the calls my call was accepted and immediately cut. Can I know whether do you guys have a standards regarding your service centre operations for them to be doing something like this or is it that you guys just don't give a **bleep** once a sale been made? Pardon my language because I thought with the amount of support and recommendation that I've seen Lenovo has been receiving, I expected better service or at least a professional level service from a Lenovo service centre branch.
What I would like to know now is where I can direct my complaint and/or possibly get this matter resolved?

raxan,
Sorry to hear about your repair delays - thanks for sharing them.
We can certainly try to arrange some asistance for you. Would you send me a private message with your contact information - name, phone, the system tyep and serial number and any of the service case numbers you may have?
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Lenovo service trigger v8.1

all of a sudden I get this message "lenovo service trigger v8.1"
                                                       Event registered successfully
                                                       Start event successfully raised
                                                       Unregister rrservice provider successfully!
Just what is this telling me? It does'nt cause me any problem its just annoying.

I believe this is from Rescue and Recovery. Take a look at this thread:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/rrstrigger-exe/td-p/236378#M11755
-gan

Lenovo Service Bridge cannot install

Hi, Trying to install the Lenovo Service Bridge app, the installer downloads the application but then returns an error saying "Cannot retrieve application. Authentication failure." and closes on me. Cheers,Callum EDIT: Here is the 'details' it gives me - http://pastebin.com/AKsMpvg3

I ran into another, but different problem when I installed it on July 8, 2015. It wanted to install Adobe AIR to run (can't we keep things simple Lenovo?) and it did so. But then nothing after that. No error. No progress. It installed AIR then acted as if done.
Luckily, running it again worked so I could install the diagnostic Lenovo Service Center (LSC). When re-running LSC, it said my AIR was in need of update. C'mon Lenovo.
Long story short it all worked in the end, if lacking in the beta-tested area.
Sadly, the diagnostic program LSC is useless. It detect my Network port, but not the problem with it.
LSC also gives out "Warnings" but never gives a *%@!%# specific message. My ATI/AMD grapphics chip had a "stress test" (what is that even?) and it said "Warning". Wow, that was informative.
Back to the drawing board Lenovo.

Just to share GREAT Experience with Lenovo Service with T61p one long two short beeps

Two weeks ago my laptop just suddenly died for no reason. It was in sleep mode and never woke up. I have researched some forums and found that the best thing to do is try to call the number of Lenovo service. I cannot remember it right now, but please check another thread t61p and one long two short beeps. The laptop was out of warranty and according to lenovo site it was 31. July was the last day for replacement claims, however nobody asked a question regarding warranty or replacement. Lenovo sent the box promptly and whole turnaround was in 3 days.
I was really surprised with efficiency and service.
So, if you are in the same situation please give it a try.
Good Luck!

I have used support service a few times and they have always been professional and helpful the support center in Ga. I called last night for my wireless card its on the way to me now I've never had any problems
Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
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GMAC

Lenovo Services/Program takes a long time to start after bootup

It seems like Lenovo services take a long time to start after boot up is completely done.
My Bootup time is less than a minute (0:51s), but my lenovo services (Power Manager Gauage, Lenovo Services in the Sidebar, have th ThinkVanatage Button work, and most annoying of all is having access to my network card to change networks) takes about 2 minutes.
Is there a reason why this is taking so long?
I've uninstalled and installed the lastest Lenovo Interface Driver, and a lot of ThinkVantage/Lenovo software and drivers.
Any ideas?

No response?
Anyone else on T400 notice this?

Can't re-add printer after removing from eprint center - 'Web Services Problem'

I have an HP Photosmart Premium C310 series printer (Model Number CN503B) which I have been using with ePrint for about 18 months. Aside from intermittent issues it has worked, I use a chromebook most of the time so rely on the ePrint option via Google Cloud Print.
Last week it stopped working, with every job in the list showing as cancelled. Following advice on the forum I removed the email address of the printer from the eprint center. I thought it would then be simple to add the printer back. However, I have been unable to connect the printer to the web service so I cannot create the code I need to add the printer back.
STEPS TO REPRODUCE:
1. Factory reset printer settings
2. Factory reset network settings
3. Restart printer and Reboot router
3. Settings -> Network -> Wireless Setup Wizard
4. Choose correct SSID, enter password for WPA
5. ‘Connected to Network’
6. Settings -> Web -> Enable Web Services
7. ‘Accept terms’ screen -> Accept
8. ‘Checking for product updates’ screen shows briefly then returns to 'accept terms' screen
9. Next it makes a ping sound and shows ‘Web Services Problem’ ‘Problem connecting to Web Services Server’, it then pings again a few seconds later (which ties in with what I see in the network logs as a second attempt)
10. Log on to printer via web interface and set IP address of printer to manual IP outside DHCP range (as advice on other threads in this forum). Check DNS setting valid (same as gateway server which all other devices on network are also using successfully as DNS)
11. Repeat steps 6 and 7 - still same error message
I consider myself technically savvy and have followed all advice I can find on this forum including the following:
1. reverting to printer and network defaults
2. rebooting router
3. assigning static IP address to printer outside of DHCP range of router
4. connecting to printer via web interface and setting DNS to variously: same as gateway, google DNS (8.8.8.8), ISP DNS
5. adjusting firewall settings on router to explicitly allow and log outbound connection on the HP ports (already had a rule allowing all outbound connections)
As mentioned, the printer worked fine with ePrint previously so I suspect the ePrint server is rejecting a request from my printer for some reason, maybe because there is old / corrupt data on the server regarding my specific printer.
I’m logging outbound traffic from the printer and here are what the router logs show me (printer IP replaced with 192.168.x.x below, even though it is not public )
Thu, 2013-04-11 09:13:42 - TCP Packet - Source:192.168.x.x, 36475 Destination:15.201.202.81,80 - [HTTP rule match]
Thu, 2013-04-11 09:13:43 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:51 - TCP Packet - Source:192.168.x.x, 64270 Destination:15.201.224.79,443 - [HTTPS rule match]
Looks like both are HP sites: first is 'g4t2674.houston.hp.com' and the second secure one is ‘registration-pro-site2eprint.houston.hp.com’ which sound likely to be correct. That suggests the DNS is working but that the registration server doesn’t like the request for some reason.
I had the printer registered for Google Cloud Print but I have now deleted that also and it doesn’t seem to have made any difference (assume it just formats and forwards to the HP ePrint email anyway).
One hack that sheds some further light is to switch off wifi on the printer and then switch on ePrint. Eprint gives an error but stays set as 'on'. When I then switch wifi back on I can then at least check for product updates (it tells me I have the latest product updates). However, web services are still a 'no go'. Network traffic for that product update exchange looks like this:
Thu, 2013-04-11 10:14:51 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x ,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
So clearly the printer can communicate to those servers well enough to find it has the latest firmware.
I realise this is a lot of information but hopefully some of it is helpful for troubleshooting.
Thank you in advance for any help!

The issue disappeared this weekend. I didn't change anything so it must have been something server side. I notice others with the same issue have also seen it resolved.
Thanks to all those who contributed and tried to help out. Although disappointed I went for a long time without ePrint I'm glad that action was apparently taken to resolve in the end.

File Proxy Service Problem on errors

In continuation of this thread...
File Proxy Service Problem on errors
We are now facing two problems.
1.The proxy service is executed twice
2.File is getting moved to error directory with prefixed file names which we are not able to retrieve and use in the notification email.
Not sure how to fix :(

1.The proxy service is executed twice Check if this is due to transaction timeout issue as discussed here. Re: OSB File polling working twice with the same file
2.File is getting moved to error directory with prefixed file names which we are not able to retrieve and use in the notification email.I am not sure wehther you have any option here. You can check with support. Alternatively can raise notification mail with the timestamp and some file/business identifier from the file. The support person can then open the file from error directory to verify the file/business id in the file or educate the support user that the files will have a prefix

Customer Service Problems

After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account.
I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable. Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems. When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers. Someone in your company needs to hear this and put a stop to these destructive business practices.
In brief, the first issue involved arranging a service call for interruption of internet service. The entire process kept me on the phone for a total of 3 hours over several days. I have given up my land line and use a cell phone exclusively. Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but I did not understand the reason for the transfers. Then the pattern of hold-talk-transfer began again. Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern. Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.   During that time I incurred cell phone charges of $.45/ minute.
After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call. They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service. I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement. I also asked to have them communicate with me through email. I was told that communicating through email was not possible. These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each. I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority. The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.
The second issue involved billing. I signed up for auto-pay to have my monthly bill deducted directly from my bank account. Verizon’s computer system deducted the bill twice, overdrawing my account. I incurred a bank overcharge fee. The same pattern of hold-talk-transfer began for this complaint as well. The customer service staff refused to take responsibility for this error as well. Their solution required me to spend more time and incur extra expenses. I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request. He denied any responsibility for this billing problem too.   I had to have my bank retrieve the money under a fraud compliant.
Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem. If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem. If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem. When all of those actions prove inadequate, then there is a *communications* problem.
Customer service has flagged my account and put me down as a “problem” customer. Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions. Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code. I grew up working in my family’s retail liquor store. From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
Admit when you are wrong and try to make up for the mistake.
Never argue with a customer over small things.
Listen to the compliant and don’t just dismiss it out-of-hand
Try to make things right even though you may not be directly responsible for problem.
For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules. I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under. But their behavior tells a different story.
Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive. He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on. To date I have not received the communications they promised.
Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about? I’m afraid the answer will be yes. Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.
My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
with my issues but have no interest in repeating my past experiences.
It's too bad that this had to happen since the solution could have been so easy and simple.
I plan to publish some form of this letter and distribute it to the public.
Solved!
Go to Solution.

Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report.
RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
My final statement was $ 24.47. I cleared a check from Verizon.
I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan.
Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
New number:{edited for privacy} ; Email:{edited for privacy}
Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
Events that prove the lack of training and support Verizon customer and billing service have.
Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
Tracking # {edited for privacy}
2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'.
A credit for the international plan has been applied to your account and will appear on the next statement.'
2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
Tracking # {edited for privacy}
2/16/10 Verizon eCenter responded (Michael) I am sorry for the inconvenience you have experienced.
Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966
Monday through Friday between 8:00 AM to 6:00 PM Local Time.
2/16/10 Verizon eCenter (Sue) responded : I am sorry for the inconvenience you have experienced.
I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
I stand on my decision of not pay for someone else mistakes.
Your actions have damaged my integrity as a good costumer and citizenship.
Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

T440s Touchpad & Lenovo Service Probleme

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