T500 Fingerprint Reader in Windows 7 Issue

I recently installed Windows 7 x64, everything went great, except that when I log out / lock / standby the computer, and I try to log back in using the fingerprint reader, I get the following error message: "This computer is locked. Only the logged on user can unlock it".
But I am the logged on (assuming there is one, after a log out...), admin and only user.
So to log on, I just enter the system password and everything works, but back in Vista, this worked without a problem.
When I boot up or restart the computer, I get no issues, the fingerprint reader works great (in the bios and the Windows login part).
Got most drivers through Thinkvantage System Update but had to get the fingerprint drivers from the Lenovo website, released on 10/22 version 3.3.0.56 (initial and official release for Win7)
Any solution to this?
Thanks!
Solved!
Go to Solution.

I've had the same issue with Win 7 x86 as well. I've not had time to clear out the fingerprint profiles yet, but I did find a work around. The fingerprint scanner should start working correctly if, when you go to unlock the machine, you click the "other credentials" button and then the "switch user" button. Just an FYI for anyone looking to unlock their machine without having to reboot it.

Similar Messages

T500: Fingerprint reader works only unreliable in Windows 7 64-bit

A few month ago I was running Windows 7 64-bit on my T500 and was using the fingerprint software version 3.3.0.50 which was working fine. When I ran system update it installed the newest version 3.3.2.27 and shortly after this the fingerprint reader began to make problems.
The problem is that when I boot the system the message "Please wait" stays there forever and I can not login using the fingerprint reader. I usually have to reboot several times before the fingerprint reader starts working again. When I login with the Windows password the fingerprint reader is not avaible in Windows.
At first this problem occured only seldomly however it becomes more frequent over time and after a few weeks the fingerprint reader becomes unuseable. Also there never was any error message and the Thinkvantage Toolbox claimes that everything is working as it should.
Because of this error I returned to Vista 32-bit where everything was working perfect. Last Thursday I installed Windows 7 64-bit again and the problem is showing up again.
Does anybody else have this problem?
Does anybody know a solution for this problem?
And does anybody know where I can get an older version the Windows 7 driver for the fingerprint reader which didn't have this problem on my system.

I bought my T500 last october and had it working fine for months with windows 7 upgrade untill there was an automatic software update. Since then, I had 70 percent or more failures when trying to log in. I have noticed this is worse under very dark conditions. On top of that, it seems the installation did not completely remove the previous version and I assume this was causing a conflict. To fix the problem, I went in program manager and unistalled the lenovo fingerprint softwares both of them and rebooted. I was very surprised to see that there was still a fingerprint software installed (seemed to me a generic software not from lenovo). I gave it a trial and It worked amazingly great since then... so I am not planning to change anything to it!
good luck

T500 fingerprint reader - Windows 8.1 fingerprint option missing "enable biometic framework"

Hy,
It's my first post here. I got a LENOVO t500 at work to use and I wanted to try to use finger print auth to log in. Its in a domain, but I got local administrator privileges on it. The machine runs 64bit Windows 8.1 Pro.
The fingerprint reader driver was missing in the first place (windows identified it as a fingerprint sensor but had no driver).
The sensor is an AuthenTec Inc, AES2810. I've tried to install the lenovo driver:
http://support.lenovo.com/en/downloads/ds034486
But received the error message in the subject about I need to enable the biometric framework.
I've also seen
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T420-Windows-8-1-fingerprint-reader/m-p/124...
and downloaded-installed an authentec driver successfully, so now device manager shows it and identifies it as it should..
Well I've went to the group policies as it was suggeseted everywhere on the net and turned on the options.
I've also checked and found a windows services that had biometrics in it : I've set it to auto-start and started it right away.
But even after all of this the fingerprint option is missing in the accounts sign in page in pc settings.
I've restarted the machine multiple times (with the real restart )
Could you please give me a hint?
I've spent a whole day looking for this yesterday..
Have a nice day & Regards,
Steve

Yes, but only after you enroll your fingerprints in the Fingerprint Manager, then Windows will tell you that Biometric logon is not enabled, and then you're given the option of enabling it.
However, for domain machines, this can be enabled thusly:
Goto: Control Panel\All Control Panel Items\Biometric Devices
Click: Change Biometric Settings
Click both:
Allow users to log on to Windows using their fingerprints
and
Allow users to log on to a domain using their fingerprints
Restart the computer.
Click: 'Switch user' at the log on screen and choose the fingerprint icon (this of course requires you to first have added a set of fingerprints to your account)
See if this doesn't do the trick.
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T500 Fingerprint Reader Looses fingerprints

Hi,
I've erased all the fingerprint data in the BIOS, and reset the security chip (disable/enable). That cleaned up a lot of issues. Every so often, I lose all of my fingerprints. The first clue is the BIOS doesn't ask for a fingerprint on power on, then Windows won't show the fingerprint reader.
I can then re-import the data (backed up after a clean Win7 enrollment, got tired of registering all the time), and reboot. It will work for a while, but then something (unknown) will cause it to not work again. I will get several good reboots before this happens. I'm not sure if a Windows Update causes this, or something else.
Anyone else having this issue?

Resurrected!!
I have been having this problem since I rebuilt my t500 with Windows 7 x64 about a year ago. Every so often, the fingerprint logon will stay at "Verifying" forever so I have to login manually using the password. Next time I lock the machine, the finger printer scanner is no longer an option. I can re-import my fingerprint and everything is fine for a while but I can not find a reason for this or a fix. Uninstall/re-install yields the same results.

T500 fingerprint reader

The fingerprint reader only works on my T500 about 50% of the time. Thinkvantage system update broke it the first (and last) time I ran system update. Based on some posts by other people I uninstalled the software and the authentec device and then did a fresh install with v3.2.0.116.
Is anyone else having this problem?
Solved!
Go to Solution.

I confirm it works !
I had the same problem, my FPR worked about 50% of times.
I open control pannel and unistalled Lenovo Fingerprint software and AuthenTec Biometric driver.
Restarted windows.
I downloaded the newest fingerprint software driver v.3.2.0.275 , installed and restarted system.
Now it works very fine on winXP, SP3
Riding on Lenovo T500, 2082GU (T9400, 3GB RAM, 160GB HDD, ATI Mobility Radeon HD 3650)

T500 fingerprint reader files?

I have a Lenovo T500 with Win7 Pro and use a fingerprint reader for logon. After I installed Comodo Internet Security I was not able to logon using the fingerprint reader with default security settings, and I had to disable some functions of the security applications. I may need to add files that the fingerprint reader uses for logon to the list of trusted applications. What are the specific application files that fingerprint reader uses?

I suspect that both applications modify the GINA in Windows, and perhaps they both cannot co-exist as they make their own modifications to that security file.
Presently with an X201 and a T500/T410 combo
I've owned everything from a 701c up to present which equal a ton of ThinkPads

V570 Fingerprint reader and BioExcess Software issue

Purchased my computer in July 2012. Fingerprint reader and BioExcess were working fine. Nothing special was changed on my PC except installing normal packaged software from other vendors. Sevearl days ago the fingerprint reader stopped reading. Swiping does not do anyting. I do not get an error message or an indication that the swipe did not work or anything like that. It just does nothing. I cannot open the BioExcess software program. Since I cannot swipe, I cannot open it that way. When I try to access the BioExcess software by using my password, the program "dings" but does not open. I do not get any error message. I only get an error message if I intentionally enter the wrong password.
Otherwise the program "dings" and teh dialog box disappears.
Please help.

Try to reinstall the bioexcess sofrware. Reply with result. It would be D drive or download from support site.
Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)
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I can't use fingerprint reader on Windows 7

I'm going into Control Panel > Biometric devices, I choose a finger to enroll and then I get a notice :"Truesuite.FPR has stopped working."
Anyone else run into this one yet? What can I do to use Fingerprint?

Hey,
Have you tried running the uninstaller built into the temp folder for the B209? Try the steps listed below.
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3777182&
3. Once the download is done extracting, cancel the download.
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use this tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional. You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3777182&
15. Run the download to reinstall the printer
Some of the instructions are for a re-install and can be ignored if you simply need to uninstall.
As well, if necessary try running the link below from Microsoft for programs that cannot install or uninstall.
Fix problems with programs that can't be installed or uninstalled
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I am not an HP employee.

Z61M - Fingerprint reader disabled and now I cannot access windows

My fingerprint reader had been causing issues, so I went into the Thinkpad menu and under "manage security options" , clicked on the fingerprint icon and then preceeded to delete what I thought was the fingerprint option/software. I mistakenly thought I would be able to use the password to access windows, however, I'm now unable to get past the CSS User ID window. I can only access Thinkvantage by pressing the blue button when prompted but can't find anything in there to help me. The finger print reader now fails everytime and the Control/Alt/Del button only brings up the CSS User ID and when I hit "ok" it states - "User was not enrolled or his data cannot be opened". When I click options on the CSS ID window and then click "I am not enrolled and want to use my windows password", it states "unable to bypass logon because the user is enrolled" - which contradicts the first message????
I'm really confused and the Lenovo help desk offered no assistance except to "restore to factory settings" but that means I'll lose everything - surely there is an easier solution to getting access to my laptop without a complete reset.

I've managed to work this out myself by going into BIOS and disabling the Security chip which allowed me then to use the password to get access. From there I have now disabled the finger print reader correctly. Hopefully this helps someone else down the track!! Cheers.

T420s - fingerprint reader - no software for windows 7

Hi,
since my last update with 'system update' (active hdd protection and something else) I get an error while logging in into windows with the fingerprint reader.
Link to image
I am able to start my thinkpad using the fingerprint reader, but logging in into windows and starting the fingerprint reader software leads to that error message. So I removed drivers and software to install again. But I recognized, there are no drivers / software packages for the fingerprint reader for windows 7 anymore on the lenovo server. Also the system update doesn't show anything for that purpose. So I tried installing the windows 8, 8.1 software but I had the same error.
Furthermore, my system update cannot be started with the normal command anymore (tvsu.exe), I have to use the Tvsukernel.exe file in the system update folder. Something went totally wrong here. I tried to reinstall the system update again several times with no success.
Anyone with an idea? Don't want to re set up windows.
Max
Moderator note: images totalling more than 50k converted to links per forum rules: Lenovo Community Participation Rules

Some else reported these exact same problems:
http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X220-Software-fail-System-Update-and-Fingerpri...
I don't know what causes it but the other user suspects something is wrong in Windows Update. So far, I haven't seen the issues myself.

Fingerprint Reader, Window 8 64 Bit and DV7-6c90us

I upgraded to Windows 8 64 right after it came out. My fingerprint reader worked fine all this time. Now it doesn't work at all. I am thinking a recent Windows Update has something to do with it.
I've scoured the forums, tried workaounds, installed old drivers, installed older drivers with Win7 compatability and I CANNOT get the fingerprint reader to work.
Windows Device Manager shows the device with an exclamation mark indicating that the correct drivers are not installed. So, it sees the device. No matter how many new and old device drivers I download, I just cannot get the reader to work in Win 8.
I need some help please.
My model is HP Pavilion DV7-6c-90us
I believe this is an AuthenTec reader. ANd I've been to their site too.
I really miss being able to login to my PC and websites using the fingerprint reader and I'd like that functionality back.
Please help me out here.

Hello cwhaley,
I see that you are having problems with the fingerprint reader on your HP computer. I have a couple of suggestions that may help with this issue.
Here is a link to troubleshooting steps for the fingerprint reader in Windows 8. Follow the steps in the link and let me know what happens.
Here is a link to the drivers for your system, if you need them.
I would uninstall the current drivers for the fingerprint reader and reinstall the drivers from the website. If that doesn't help then you can update the software with this link. It is to the SimplePass software update download.
If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos. I really appreciate it!
Let me know what happens.
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Fingerprint reader in V570 after Windows 8 install

I replaced the Windows 7 install with Windows 8, and most of the functions are working. I initially tried the original BioExcess software for Windows 7. It would allow me to enroll one finger, but would not accept my system password. BioExcess told me I needed the Windows 8 version I then tried the Lenovo Fingerprint reader for Windows 8 (actually for the V580). It runs the Password Vault, but not the fingerprint reader module. Short of paying BioExcess for a licence has anyone been able to get this running?

Hi Sammh and welcome to the Community,
You have an AuthenTec reader.
Go to here and follow the instructions to uninstall the reader and then follow the link given to download and install the driver provided.
This is the one I'm using on an x61 and it is working in Windows 8.
Regards,
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Fingerprint reader not working on T500

I have a T500 (2081-CTO) on which I have recently installed windows 7 64-bit. I moved from Vista home premium 32 to bit. I was able to install all of the Lenovo thinkvantage programs and also Fingerprint software Beta for Windows 7 64-bit and authen tec driver for windows 7 64-bit. Fingerprint reader is recognized by the system and program works fine.
However, when I go to enroll my fingerprints the bar, that shows up when scanning the finger for the first time, somehow never goes to full 100%. I keep swiping my figer over and over agin but the program, I guess, can not get enough good swipes. Did anyone else have the same problem?

I have the same issue with the same laptop
I've noticed that whichever driver you try and install, the version always seems stuck at 2.1.0.2

Ubuntu 13.10 on a T440 - Wifi, Sound, Fingerprint reader and TrackPoint issues

I recently got my t440 and put Ubuntu 13.10 on it and have had a few problems pop up. Hopefully someone here can help, or I will find solutions and post here as things get working again.
Wifi - I have a Thinkpad 11b/g/n 2x2 wireless card. I do not believe there are currently Linux drivers provided for this card. According to thinkwiki, the 1x2 version of the card works with real tek's rtl8192se driver; I have tried to load it with modprobe, but it does not work for this card. There might be a solution to this with ndiswrapper, but I haven't been successful. I have ordered an intel wireless card to replace this one.
*-network UNCLAIMED
       description: Network controller
       product: Realtek Semiconductor Co., Ltd.
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:03:00.0
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: bus_master cap_list
       configuration: latency=0
       resources: ioport:3000(size=256) memory:f0400000-f0403fff
Sound - The sound works when ubuntu boots, but usually crashes shortly thereafter. There are some known sound issues with 13.04 and 13.10, but I haven't been successful stopped the problem with their suggestion.
http://itsfoss.com/fix-sound-ubuntu-1304-quick-tip/
http://askubuntu.com/questions/361730/no-sounds-after-upgrade
Fingerprint reader - All previous thinkpads had AuthenTec fingerprint readers; this generation ships with Validity readers. Info on thinkwiki is describes installing fprint, but fprint does not recognize the validity reader. This post looks promising.
http://www.tuxtrix.com/2012/05/how-to-activate-validity-fingerprint.html
TrackPoint - The trackpoint pointer works fine, but lenovo did away with the physical left/middle/right click buttons. The top on the touchpad can be pressed (in windows) for left/middle/right click, but I haven't gotten this functionality enabled in Ubuntu yet. Might be able to fix this in the xorg.conf file
http://www.thinkwiki.org/wiki/Synaptics_TouchPad_driver_for_X

Fingerprint reader- above links do not resolve the problem. fprintd and frprint-demo do not recognize the Validity fingerprint sensor. My issues are the same as described in this post.
Output from lsusb
benjib0t@benjib0t-ThinkPad-T440:~/Downloads/fprint_vfs5011$ lsusb
Bus 001 Device 002: ID 8087:8000 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 004: ID 04f2:b39a Chicony Electronics Co., Ltd
Bus 002 Device 003: ID 0bda:8761 Realtek Semiconductor Corp.
Bus 002 Device 002: ID 138a:0017 Validity Sensors, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
The device id is 138a:0017. In this fedora forum, a user successfuly gets a 138a:0018 to work.
1) Clone and compile this git repo: https://github.com/maffmeier/fprint_vfs5011.git
git clone https://github.com/maffmeier/fprint_vfs5011.git
cd fprint_vfs5011
sudo apt-get install libusb-1.0-0-dev libnss3-dev libglib2.0-dev libgdk-pixbuf2.0-dev
./configure
make
sudo make install
2) This has installed libprint is /usr/local/lib, but fprintd still does not recognize the device
3) I created a symlink in /usr/lib to the libfprint I compiled, in hopes that fprintd would pick it up, but to no avail
benjib0t@benjib0t-ThinkPad-T440:/usr/lib$ sudo fprintd
Launching FprintObject
** Message: D-Bus service launched with name: net.reactivated.Fprint
** Message: entering main loop
** Message: No devices in use, exit
Maybe I'll try compiling libfprint too...

My HP Probook 450 G0 fingerprint reader is not working WIndows 7

Hello,
I am trying to enable my HP Probook 450 G0 fingerprint reader.... I tried many driver version of validity sensor... and finally i have currently installed the driver and software that are mentioned in following link....
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/DV4-1240br-FingerPrint-Driver-f...
Both are them working fine (**without any error) But DigitalPersona is showing me the following message on welcome screen.... "The FingerPrint reader is not connected.Connect the reader"....
OS : Windows 7 Professional
What do you say.....is there any compatibiltiy issue or any hardware issue....or if there any driver mismatch, can someone suggest me the supported driver version....
Thanks in Advance

I have the same problem as the original poster, and followed the download link you provided only to encounter the exact same issue. I am using Windows 7 and bought this machine two days ago. I don't understand why this singular process is this problematic. I really miss my ASUS K53E and it's face logon feature.
Perhaps HP should take lessons unless they have something better than this "fingerprint reader." The only consistent feature I am detecting is its inconsistancy. Oh well, I just won't bother using it, or put a sticker over the thing.
If I have to spend more than an hour troubleshooting a feature of medium to low importance then it was a mistake to purchase the machine (but it was a gift sadly), and it was a mistake to implement the feature and release it without making sure it works. Pretty weak HP, but not as bad as Toshiba or Gateway/Acer at least--not that it says much.
Anyone have a legit fix for this annoying issue? Or some third party facial recognition login program instead?

T500 Fingerprint Reader in Windows 7 Issue

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