T500: Fingerprint reader works only unreliable in Windows 7 64-bit

A few month ago I was running Windows 7 64-bit on my T500 and was using the fingerprint software version 3.3.0.50 which was working fine. When I ran system update it installed the newest version 3.3.2.27 and shortly after this the fingerprint reader began to make problems.
The problem is that when I boot the system the message "Please wait" stays there forever and I can not login using the fingerprint reader. I usually have to reboot several times before the fingerprint reader starts working again. When I login with the Windows password the fingerprint reader is not avaible in Windows.
At first this problem occured only seldomly however it becomes more frequent over time and after a few weeks the fingerprint reader becomes unuseable. Also there never was any error message and the Thinkvantage Toolbox claimes that everything is working as it should.
Because of this error I returned to Vista 32-bit where everything was working perfect. Last Thursday I installed Windows 7 64-bit again and the problem is showing up again.
Does anybody else have this problem?
Does anybody know a solution for this problem?
And does anybody know where I can get an older version the Windows 7 driver for the fingerprint reader which didn't have this problem on my system.

I bought my T500 last october and had it working fine for months with windows 7 upgrade untill there was an automatic software update.  Since then, I had 70 percent or more failures when trying to log in.  I have noticed this is worse under very dark conditions.  On top of that, it seems the installation did not completely remove the previous version and I assume this was causing a conflict.  To fix the problem, I went in program manager and unistalled the lenovo fingerprint softwares both of them and rebooted.   I was very surprised to see that there was still a fingerprint software installed (seemed to me a generic software not from lenovo).  I gave it a trial and It worked amazingly great since then...   so I am not planning to change anything to it!
good luck

Similar Messages

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