T500 Fingerprint software issue

I have an odd occurrence during login when the Thinkvantage Fingerprint Software is installed, and yes I am joined to a domain. Versions tested to date are 5.8.2.4462 & 5.8.5.6580. This also occurs whether a user has fingerprints registered or not.
I don't receive the [Ctrl][Alt][Del] prompt when the laptop starts up - v5.8.5.6580 does warn during a manual setup that this might happen.
Without registered fingerprints and the GINA still defaulted from Vista:
- The login banner is displayed, where I select the [OK] button.
- Then, 'Other User' is displayed.
-- I select that and am then provided the username/password prompt so that I can login
With registered fingerprints, and the GINA modified:
- The login banner is displayed, where I select the [OK] button.
- 'Please scan your finger' is dispayed
-- swiping the reader takes me directly to the desktop
-- using the option [Esc] displays 2 icons - Fingerprint Logon and Other User.
--- selecting 'Other User' provides me the username/password prompt
--- Fingerprint Logon takes me back to the original prompt 'Please scan your finger'
--- should I not select either I can swipe the reader and it will login. However, the desktop seems to be sluggish to respond
Machine details:
T500 with Windows Vista Ent. x64
Should I uninstall the Fingerprint Software then the [Ctrl][Alt][Del] prompt is returned, I receive my login banner, and the 'Other User' prompt no longer appears. It is as though the GINA used by the fingerprint software is not being properly applied. If this is by design then I guess it's yet another nuance my company will need to adapt to.
Can anyone offer any assistance to resolve so that I can utilize the fingerprint reader?

GMAC-R60
As soon as you register your fingerprints this is enabled by default. I still see the 'Other User' listed should I need to log on as another user and select the [Esc] option. I would expect that using [Esc] would take me directly to the username/password prompt instead of an extended Welcome Screen where I have the 2 options - fingerprint scan and 'Other User'.
Another oddity is that I am only seeing this action displayed on my x64 machines; whereas my x86 machines are not impacted by the same behaviour.

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T400 Fingerprint Software in Windows 7 no longer working

A few days ago, after the usual windows 7 upgrade, the fingerprint prompt to swipe any enrolled finger just disappeared.
After several attempts of reinstalling of the fingerprint software what worked is as follows:
- From the control panel, Programs and Features, uninstall both the windows driver package and the lenovo fingerprint software;
- Download and install the latest lenovo fingerrpint software from the Lenovo support site;
- After the restart, you will be prompted to enroll one or more of your fingers. I was able to enroll one but then later I got an error message "cannot communicate with sensor" or something like it.
- What I did is to go to the control panel, device manager, then pointed to the authentec device and chose properties. Uncheck the box which says something like "allow the computer to switch off device to save on power".
- Then chose from the control panel, Lenovo's Fingerprint Reader and proceeded with the enrollment without any issues.
- Restarted the system, and it worked as smoothly as before. BTW, enrolled six fingers, three on each hand.

i would believe it might be the limiting of the number of programs during startup.
do a msconfig and configure it to startup only windows item only. See if this makes any diference
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Fingerprint Software 5.8 for Windows XP and Vista (32-bit)

Fingerprint Software 5.8 for Windows XP and Vista (32-bit) points to:.
Version: 5.6.2.3650 Release Date: 2007/09/27 which is OLD!!!!
we ar stiil waiting for new driver? package? .. have lot's of customer which acan not help! to fix their machines?
If you have a woman with smal hands/wingers .. there is no way to make it WORK!!!
When will we see new turbo memory drivers?? Have more than 50 customer/notebooks wit turbo memory diabeld. as it not usable, but they have paid for a product!!!!
Come ON !!
Message Edited by TeMpL on 07-09-2008 07:29 PM

Hi there!
Please see this thread for the download links for the Fingerprint Software 5.8 ....
This issue was already raised in the ThinkVantage subforum here at Lenovo Forums and it is resolved.
Regarding the Turbo Memory, please keep in mind that the hardware only works with Vista. Windows XP does not support turbo memory thus the piece of hardware is rendered useless. With regards to Turbo Memory usage in Vista, the latest drivers do fully support the card in Vista and since there are no technological changes, there is no need for additional or new drivers.
Hope this helps!
Steve
Message Edited by icantux on 07-09-2008 02:28 PM

ThinkVantage Fingerprint Software 5.9.9.7282 stops working, crashing on 64-bit Windows 7.

ThinkVantage Fingerprint Software 5.9.9.7282 stops working, crashing on 64-bit Windows 7.
Issue producing on Lenovo ThinkPad W530.
Each time I tried to start the ThinkVantage Fingerprint Software, it is crashing with following error :
[Window Title]
ThinkVantage Fingerprint Software Application
[Main Instruction]
ThinkVantage Fingerprint Software Application has stopped working
[Content]
Windows is checking for a solution to the problem...
[Cancel]
Because of this crash I am unable to enroll my fingerprint data for windows logon.
I have noticed that all ThinkVantage softwares are crashing e.g. ThinkVantage Power Manager 6.
As per Lenovo Support Chat service I have updated the following softwares/drivers to the latest versions:
1. power manager
2. power management
3. think vantage
4. hot key features
But still no luck, fingerprint software is still crashing, please help!

Hi I have exactly the same problem, you are not alone. As soon as I find a solution I will post it here
greets

T500 fingerprint reader

The fingerprint reader only works on my T500 about 50% of the time. Thinkvantage system update broke it the first (and last) time I ran system update. Based on some posts by other people I uninstalled the software and the authentec device and then did a fresh install with v3.2.0.116.
Is anyone else having this problem?
Solved!
Go to Solution.

I confirm it works !
I had the same problem, my FPR worked about 50% of times.
I open control pannel and unistalled Lenovo Fingerprint software and AuthenTec Biometric driver.
Restarted windows.
I downloaded the newest fingerprint software driver v.3.2.0.275 , installed and restarted system.
Now it works very fine on winXP, SP3
Riding on Lenovo T500, 2082GU (T9400, 3GB RAM, 160GB HDD, ATI Mobility Radeon HD 3650)

BUG IN FINGERPRINT SOFTWARE!

I believe there is a bug in the IOS 7.0.4 fingerprint reading software.
Supposedly, that software learns and becomes more accurate with usage.
However, I have found that it becomes LESS accurate with usage!
I have had to re-enter my fingerprints three times already!
After new entering of my prints it always works great in the beginning.
After a few months, each time, it begins to malfunction!!

Well, since the 5S and Touch ID have not been out that long for it to malfunction after a few months each time, I would say you might be exaggerating slightly.
What user troubleshooting have you tried? You mention nothing of that except just re-entering your fingerprint. User troubleshooting is restart, reset, restore from backup, restore as new. If you are experiencing difficulties with your Touch ID, it could either be software or hardware. Software issues are handled by the troubleshooting steps, hardware by Apple. Try the restart, then reset, then restores and if it is still malfunctioning, you can make an appointment at the Genius Bar at Apple. The device is still under warranty.
As razmee209 states, I also have not had any issues with mine. I find that I can get the Touch ID to react to my print faster than many people can type in their 4-digit passcode. I truly enjoy this feature.

T500: Fingerprint reader works only unreliable in Windows 7 64-bit

A few month ago I was running Windows 7 64-bit on my T500 and was using the fingerprint software version 3.3.0.50 which was working fine. When I ran system update it installed the newest version 3.3.2.27 and shortly after this the fingerprint reader began to make problems.
The problem is that when I boot the system the message "Please wait" stays there forever and I can not login using the fingerprint reader. I usually have to reboot several times before the fingerprint reader starts working again. When I login with the Windows password the fingerprint reader is not avaible in Windows.
At first this problem occured only seldomly however it becomes more frequent over time and after a few weeks the fingerprint reader becomes unuseable. Also there never was any error message and the Thinkvantage Toolbox claimes that everything is working as it should.
Because of this error I returned to Vista 32-bit where everything was working perfect. Last Thursday I installed Windows 7 64-bit again and the problem is showing up again.
Does anybody else have this problem?
Does anybody know a solution for this problem?
And does anybody know where I can get an older version the Windows 7 driver for the fingerprint reader which didn't have this problem on my system.

I bought my T500 last october and had it working fine for months with windows 7 upgrade untill there was an automatic software update. Since then, I had 70 percent or more failures when trying to log in. I have noticed this is worse under very dark conditions. On top of that, it seems the installation did not completely remove the previous version and I assume this was causing a conflict. To fix the problem, I went in program manager and unistalled the lenovo fingerprint softwares both of them and rebooted. I was very surprised to see that there was still a fingerprint software installed (seemed to me a generic software not from lenovo). I gave it a trial and It worked amazingly great since then... so I am not planning to change anything to it!
good luck

Deploying Windows 8.1 via System Center 2012 - Microsoft account default sign-in option when Fingerprint software is installed

Hi Everyone,
Just seeing if anyone knows a fix for this, basically when I deploy Win 8.1 using SCCM 2012, the deployment is successful, joins to the domain during the task sequence.
My issue at the moment is that, at the login screen it's defaulted to sign-in with email address (microsoft account) below I can select Domain or Fingerprint
How do I change it so that it defaults to Domain sign-in, when I deploy Win 8.1 without Fingerprint software, it defaults to domain sign-in which I'm after.
Device is Lenovo ThinkPad x240 AL
Many thanks,
Max

Hi,
According to your description, I'm not sure whether your system deployment is full successfully, if your system just had one User Account, you will doesn't have switch user option at login screen.
So, firstly, please check your computer user account after you login into system, make sure your domain user account has been created and enabled.
Scondly, try to use Switch User feature at Start Screen for test, make sure your system work properly. if not, you can try to use
netplwiz command to open User Account. In this interface, you can choose which user account as default user.
If you need further assistance on this particular issue or any other Windows related issue, let us know and we will be glad to assist you.
Roger Lu
TechNet Community Support

Thinkvantage fingerprint software patch 7261 doesn't take

X201s
Win7 32, up to date
Fingerprint software 7226
Using system update to apply fingerprint software patch 7261 doesn't work. Just says it didn't install.
I downloaded the patch separately. Seems to run fine, though only once did it say 'system restart necessary'. But in no case does it 'take' - that is, after a restart, the installed fingerprint software is still 5.9.7, v7226.
It's not a huge issue, but Lenovo's fingerprint software is always hit or miss, and I always hope the next update will fix it.
X201s, W7 Pro, 4GB

I'm aware that the patch doesn't install in TVSU. And the patch only modifies/updates 1 file, it does not change the version of the fingerprint software that is installed.
This week there should be a new version 5.9.8 of fingerprint software for Win7. This version will include the patch file and other fixes that have been picked up along the way.
Sorry for this trouble with the patch.

Thinkvantage Fingerprint Software

I recently updated to version 5.9.6.
I can sign on to the computer using the fingerprint reader with no issues, it works like it always has. However, now when I got to a web site or anything else that requires a password I get the following error: The requested function requires fingerprint authentication but the device is not installed. Please make sure the device is connected and retry the operation.
The password manager works fine but only recognizes the fingerprint software when I open it directly. When in a web site etc. I need to manually enter my password to access it.,
Need to fix it so I have this function back. While this software is not as good as what I had on my old HP its better than not working at all

*edit* Go into Control Panel>Hardware and Sound>Biometric Devices and make sure the settings are appropriate (and Security set to convenient level). The Help section in Biometric Devices can walk you through different steps.
Ok. Can you go into BIOS, under Security, and try resetting your fingerprint data? Restart and go to a page without setting your fingerprint and see if it still happens.
Can you also make sure all of your Windows updates are current and run ThinkVantage System Update?
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T43-W7 (new install) Fingerprint Software not interfacing with power-on password

Went through a remarkably painless upgrade of my old T-43 to W7 yesterday. After the W7 install, I added the Lenovo Toolkit, and let it load the recommended drivers/updates. Then to regain use of the fingerprint function, I d/l'd the latest version of CSS, which seemed to install just fine (per upgrade recommendations, I uninstalled the fingerprints/power-on password prior to upgrade).
In going through the enrollment process, the only checkboxes that appear above each "finger" are for Windows, not for the power-on password. The power-on password isenabled and set in BIOS for both the computer and the hard drive (password identical to the Windows User password). Tried with the Security Chip both Enabled and Disabled, and also tried "Clearing" the security Chip, to no avail.
The result so far is that fingerprint login is working great for W7, but no longer works at all for power on, as it did under W2k. I have an X301 that I upgraded from Vista to W7 on which all of this works perfectly, so I am pretty sure I know what should be possible, but maybe this is beyond the hardware function of W7 with the T43? Am I missing something?

Vince69,
Thank you again for your suggestion. I tried updating the driver using the package you pointed to, and did not have any luck. Kept getting "Driver not found", (and include subdirs was checked). Also tried manually dropping into each subir in the file, and still no luck.
I came across an entry in http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/aa965e55-de21-4dd0-93e2-05e6d14... which seems to address the "Unkown Device" issue. Go about halfway down the page, and the instructions provided by James Norman seemed to work for me--at least it made the error message go away.
But the original problem of the Fingerprint s/w interfacing with power-on password is still there. After fixing the device driver problem, I reinstalled Fingerprint Software (I had uninstalled it before fixing the Device Driver issue), and I have the same behavior and selection choices under "Settings" as I had before--none of the settings include anything to do with power-on password.
Any more suggestions?

X201 Fingerprint software problem

When I got the X201, I configured the fingerprint software and it ran fine. Then, after I did a "suspend" and "resume", it no longer worked. The device manager said that the fingerprint co-processor was disabled because it had detected a problem (error code 43). I tried unloading the driver, and letting it automatically re-install. It worked a few times (with a couple of suspend/resume cycles), but after I left it suspended for several hours and restarted, the fingerprint reader did not work again. And again, device manager showed disabled with code 43. Can anyone give me advice on how to resolve this?

vasqi wrote:
my error code is: E7210005 on x201
I tried your suggestion and it made no difference for me.
old-ish thread...
are you running the most current fingerprint read software and drivers?
from the x201 driver matrix: http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-70656
cheers.
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Fingerprint software won't recognize my fingerprints

Hi,
I installed window 7 64bit (using upgrade cd from the upgrade to win7 program)
Installed all updates (windows)
However, the fingerprint software won't recognize my fingerprints -.-
The first two are fine, but the third one never works, it is the same story for all my fingers...
I HAD the program working perfectly before I reinstalled my OS
For some reason I seem to recall the same problem last time I had to reinstall, don't remember what i did to fix it
any advice?
Thank you for your time and help!
edit:
To add some details:
It was working before
The hardware is not the issue (it reads my fingers)
It's software or just my DNA changes my fingerprints -.-
I don't remember what software/version I downloaded last time, but I search online on this site and found the newest software
Also, the face program is not working either
It was working before I reinstalled OS
Is it just me or all the security programs just not liking me -.-

Thanks for responding
Just want to point out I mention clean install
So point 1 wasn't too useful
I also mention I updated everything (windows and downloading the newest already)
And since the problem is not being able to enroll fingerprints, point 3 isn't valid either
after a night of no sleep being trying to get the little piece of hardware to work-.-
Here's my solution,which I hope will help people
Things to note:
1. Toshiba fingerprint utility (1.02 something) and truesuite (version 2.0.0.57. something) are two different programs
On the tecra download site (canada) (andall window 64bit fingerprint I found on the US site) the program is Toshiba fingerprint utility
It has a few neat features such as file locking, auto ie password
However, it has the major problem of giving you a tough time to enroll (after 30 minutes of just swiping my finger, it FINALLY worked..for ONE finger -.-, wasn't able to repeat the process with other fingers -.-)
Also it is "buggy" and it slows down your system IMO
2. Using windows update (keep pressing updated after the first few times)
You get an optional Authen Tec update
Don't choose it, if you like the file locking part of the Toshiba program or u will be like me, unable to log in at ALL (even using password)
If you do mess up and can't log in at all (not being able to click or press enter for your password), go to safe mode, and use system restore
(for some reason turning off services/start up using msconfig didn't work :S suppose it would work using command line -.-)
3. You will see that there are now two softwares
first one is the toshiba fingerprint (default)
second one is the "updated" one
Uninstall everything (both programs)
Restart
Use windows updated again and install the new one
If should work
and by chance it doesn't
Go to Control/hardware/bio and turn it off, click apply, and turn it back on again
The "new" version is really a downgrade
It works well, recongized my fingerprints with no problems
No system tray/startup program
And IMO it's a lot stable/faster
However there is NO other feature, no file locking (if u have files locked...don't update)
Another thing to add, it doesn't conflict with comodo defense (the toshiba one does)
So bascially, after losing a night's sleep over something really trival...
don't update, stick with the "old" default version and add the updated version in windows updated in the ignore section
The old version will eventually get one of your fingerprints, plus u get the file locking part (the old version is basically the paid version of the new upgrade version)
OR don't download from toshiba website and use the window update version (the stripe down version, where u need to pay to have the features of the old version

T500 Fingerprint Power-on Trouble

Hi !
I have a T500. I installed the driver of the fingerprint software. The machine found the driver. However when i wanted to select a finger to enroll, it gives an error "cannot communicate with sensor. Please confirm the sensor is ready." In settings tab it also alerts that "Get Power-on policy failed". What should i do now ?
Thanks

I don't have that model, but the error message sounds like something is wrong with the power management drivers. Are you sure you have installed those? And have you enabled the fingerprint reader hardware in the BIOS settings?
You might also ensure that the BIOS settings are all at the default values--that's done when you choose "Load Default Settings" in the BIOS and reboot.

FingerPrint Software Win7 64bit not installing. T61P

Installed Win7 Premium - no issues. Lenovo drivers etc. are fine.
Each time I try to install the Fingerprint software 64bit for win 7 it completes the install then states
" its not a valid w32 installation". I'm downloading direct from Lenovo.
Any ideas?
Solved!
Go to Solution.

phil-san wrote:
Installed Win7 Premium - no issues. Lenovo drivers etc. are fine.
Each time I try to install the Fingerprint software 64bit for win 7 it completes the install then states
" its not a valid w32 installation". I'm downloading direct from Lenovo.
Any ideas?
Hi,
Do you mean Fingerprint Software 5.9.2 for Windows 7 (64-bit)?
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-73585
Let me know and i'll report immediately to development team. Thanks!
Regards,
Cleo
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T61, T410, x240, Z500, Flex 14
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T500 Fingerprint software issue

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