T500: No Sound After Closing Lid

I have 'do nothing' set in Power Manager for when I close the lid of my T500, but upon closing it, any audio playing cuts out after a few seconds.
Any ideas on how to fix this so I can listen to music without having the lid open?
Cheers
T500 User

HI ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George

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Hello K1200LT,
Welcome to the HP Forums!
I understand the computer will not sleep when you shut down the lid. You seem to have already done most of the troubleshooting I would've suggested.
To be honest, it is either a hardware or software-related issue. To determine this, I would like you to reinstall the operating system. It will clear up any software conflicts and allow you to start fresh.
First, please ensure you backup your files. Here is information on how to do this: Backing Up Your Files (Windows 8)
Once this is done, it is safe to reinstall the operating system. Performing an HP System Recovery (Windows 8)
If the same situation occurs, the computer likely has faulty hardware. At that point, please contact HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
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Hey Pascale,
I am not sure if you have fixed this but I had the same problem and found some advice from another website...
http://www.adeepbite.com/lion-seems-having-insomnia-it-doesnt-sleep-easily/
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HI @tootall69
Thank you for your reply.
You can try this step as it will restore the power schemes back to the defaults.
Here is a link to Troubleshooting sleep and hibernate issues (Windows 7) that may help.
Next you can try this.
Go to start run
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You could also do a restore to before this started to happen. HP Notebook PCs - Using Microsoft System Restore
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Performing an HP system recovery (Windows 7)
During the recovery you will notice the option to backup your personal files to prevent data loss. If you have not already done one, now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
You also have the option to contact HP support for assistance. They can remotely access your sytem to find and resolvie issue for you.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Hey Pascale,
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T500: No Sound After Closing Lid

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