T500 problems, Lenovo problems

I just got a new T500.
First of all the screen is not very bright. It's hard to see in a well lighted room.
The keys on the keyboard are uneven, as in the left side of the spacebar sticks up in the air.
The vertical scroll on the trackpad only works well if I make the zone very large.
Screen goes dim. When on battery power for a while the screen will go very dim and will not respond to any display or power adjustments. If I plug it in, no change. If I power off and reboot, no change. If I let it sit unplugged over night then all is well.
Today, Dec 28, 2009, I have been on the phone 4 times.
866-426-7378 had a 15 minute wait just to tell me to call 800-426-7378 technical support for a case number.
800-426-7378 was supposed to be technical support. The person at the other end of the phone said they are just a call center. Gave me only 2 options, either return it a pay restocking fee and all shipping, or have Lenovo repair the problems. I said I don't want to go back and forth in the mail with a new laptop please let me return it and send another one. "No", was the response.
866-426-7378 another 15 minute wait, no help, I asked for a supervisor, he got on then disconnected me.
866-426-7378 again, 30 minute wait, finally got an intelligent helpful person. He contacted a tech friend of his who said the problems were probably, 1 need a new keyboard, 2 new track pad or maybe just driver updates (this is a brand new unit), 3 the screen needs a new backlight and possibly even a complete lcd replacement.
So I am sending it back and I will wait to hear from Lenovo.
WHY DO YOU MAKE IT SO PAINFUL

Of the drivers you mention I have the following installed:
- ThinkPad Power Management Driver (6hku06ww)
- Power Manager (7zu413ww)
- Lenovo Fingerprint Software UPEK (6hf309ww)
They appear to work well apart from switching the built in CD player on after a power down. I now have to manually eject and reinsert the CD driver to switch it on.
On My T400s I only have discreet graphics. The built in drivers for WIn 7 worked but I downloaded Intels Win 7 graphics drivers from their site.
You might also want to install the UltraNav driver and Utility.
The drivers seem stable and (mostly) working as they should so I would recommend you install them.
Mats
Thinkpad T400s, X61s, X41, 600

Similar Messages

T500 Driver crash problem, for all upgrading owners

To all the T500 Owners who have upgraded to windows 7. There is one major problem hindering a lot of t500 owners. Someone mentioned earlier in this thread to download the catalyst 9.9 drivers from ATI. Everything else has worked great and all the drives have automatically been updated smoothly.
They install properly but after a restart this is what happens as mentioned by another user
"Hi I have a big problem with my lenovo T500. I installed Windows 7 RC x64 to my lenovo T500 (2082-53G) and when I install the ATI catalyst beta driver v9.9 from ATI's homepage, my computer freezes at startup (some activity on HD but I can't move my mouse and many processes faile to start at boot). I'm not the only one facing this problem: Lenovo T500 Thinkpad - WDM Radeon 3650 Driver Update Causes Screen to Freeze"
I have the exact same problem.... have formatted twice already, gone into safe mode, theres no getting around this problem.
Any help? I have the 32 bit version of windows 7 enterprise 90 day trial.
I know we might not be able to swtich the graphic cards, but at the very least we should be able to pick one in bios and be forced to use that. At this point its not even allowing me to install the discrete driver.

Hi SuperWoofer,
Thanks for your sharing. You're very helpful indeed! =)
Regards,
Cleo
Message Edited by Cleo_Lenovo on 06-12-2009 11:43 AM
WW Social Media
T61, T410, x240, Z500, Flex 14
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Start up problems, lenovo G480

When I turned on my computer it got the blue screen of death and then robooted and defaulted to Startup
Repair.
I dont,t have system recovery disc and image back up files.
The restore point was turn off and no restore point.
The Startup Repair utility runs and can't resolve the issue.
I get the following error:
Problem signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unkown
Problem Signature 04: 21199505
Problem Signature 05 AutoFailover
Problem Signature 06: 10
Problem Signature 07: BadDriver
OS Virsion: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Hi,
You don't have any recovery media and backup, this is not recommended behavior.
Please try to start your computer into Safe Mode by pressing
F8 key to troubleshoot.
To boot into Safe mode, the detailed guide is below:
Start your computer in safe mode
http://windows.microsoft.com/en-in/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
If the issue gone in Safe mode, you can eliminate the default settings and basic device drivers as possible causes. If a recently installed program, device, or driver prevents Windows from running correctly, you can start your computer in safe mode and then
remove the program that's causing the problem.
If it persists, you could use Last Known Good Configuration
in the Advanced Startup Options screen to see if it could fixed.
In addition, if the system recovery tools installed on your hard disk, you could use
Repair Your Computer option to repair.
Otherwise, no method unless you get one recovery media from others to repair your installation.
Karen Hu
TechNet Community Support

My itunes will not work and this is the error message. Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.0.1.12   Application Timestamp:     50c8fc7e   Fault Module Name:     QuickTime.qts_un

Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          11.0.1.12
Application Timestamp:          50c8fc7e
Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          4ea5d609
Exception Offset:          653f1040
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

Hello THIS IS RAZA I GOT A MACBOOK PRO I HAVE A PROBLEM. PROBLEM IS how to solve this problem i have uploaded in .... all the time few days later on i face this problem in safari..... anyone can help me please.....thanks Screen Shot 2015-03-21 at 10.

Hello
THIS IS RAZA
I GOT A MACBOOK PRO
I HAVE A PROBLEM. PROBLEM IS how to solve this problem i have uploaded in .... all the time few days later on i face this problem in safari..... anyone can help me please.....thanks

This is a scam. Do not phone these people, at best they will charge you for unnecessary 'cleaning' and at worst they will gain access to your Mac and steal your data. You've probably managed to install some 'adware' which is producing this fake warning. 'Adwaremedic' should remove it and is safe to use - please see
http://www.adwaremedic.com/index.php

My itunes wount open when i try to open it this message comes up Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.6.3.25   Application Timestamp:     4fd16377   Fault Module Name:     CRYPTU

when i try to open my Itunes this Message comes up
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.6.3.25
Application Timestamp:    4fd16377
Fault Module Name:    CRYPTUI.dll_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4ce7b847
Exception Offset:    68221040
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    5129
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Taken at face value, you're having trouble with a Windows operating system file there.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

First thing to try is the latest version of Lightroom (currently 5.6). If it don't crash, then problem solved - upgrade.
If Lr5 won't run on your machine, then Lr4 instead.
If both Lr5 and Lr4 crash on your machine, then at least you know it's a not a Lightroom version problem but something wonked in your system.
If you can't figure out how to resolve the crash on the system you have, then it's time for a new system (or try another converter/editor app).
PS - A few things to try:
* After re-installing new version, if that doesn't fix it, then get rid of all Lightroom-related data files (rename them so they can be restored), in case problem is in Lr data file.
* Remove all non-essential hardware in case problem is hardware/driver.
* Startup up machine with minimal software services.
* If still no go, consider updating driver software, including mainboard drivers and/or bios firmware if need be.
* Of course run all the system hardware and software diagnostics you can - problem could be failing disk or ram..
* Check system event logs for any clues.
If you don't know how to do some of these things - ask.
Do not say "you've tried everything" unless you want a lecture - there is most definitely something you haven't tried. It's like when you can't find your car keys - you haven't looked everywhere - there is somewhere you haven't looked!
PS - Has Lightroom EVER worked on your machine? what's changed since then..
Good luck,
Rob

My itunes wont work. I keep getting this Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.7.0.21   Application Timestamp:     504d85d9   Fault Module Name:     QuickTime.qts_unloaded   Fault

My itunes usnt working. I keep getting this message.
Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          10.7.0.21
Application Timestamp:          504d85d9
Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          4f8f8a5b
Exception Offset:          70be1040
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.0.6002.2.2.0.768.3
Locale ID:          1033
Additional Information 1:          b9b5
Additional Information 2:          063aa4ebde4a7a45f8c482e6ed282861
Additional Information 3:          b251
Additional Information 4:          0639314542445d4694fa87cff3be7aa4

Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Try updating your QuickTime player to the most recent version.

Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.3.1.55   Application Timestamp:     4deec351   Fault Module Name:     MSVCR80.dll_unloaded   Fault Module Version:     0.0.0.0   Fault Module

Installed itunes for 64 bit windows 7 as instructed.
Installation successful, but upon opening itunes, I get this message:
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.3.1.55
Application Timestamp:    4deec351
Fault Module Name:    MSVCR80.dll_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4dcddbf3
Exception Offset:    72c129e1
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7600.2.0.0.768.3
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I've uninstalled and installed 3 times and get the same problem.
Please advise!

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.0.1.12   Application Timestamp:     50c8fc7e   Fault Module Name:     StackHash_0a9e   Fault Module Version:     0.0.0.0   Fault Module Times

ITunes app crashed after startup with following errors.
Problem signature:
Problem Event Name:                        BEX
Application Name:                             iTunes.exe
Application Version:                           11.0.1.12
Application Timestamp:                     50c8fc7e
Fault Module Name:                          StackHash_0a9e
Fault Module Version:                        0.0.0.0
Fault Module Timestamp:                  00000000
Exception Offset:                                00000000
Exception Code:                                  c0000005
Exception Data:                                   00000008
OS Version:                                          6.1.7601.2.1.0.256.4
Locale ID:                                             1033
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
Any ideas, tried reinstalling ITunes, no change.

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

Problem signature:, Problem signature:Problem Event Name: APPCRASH

Hello,
I really need help on this: After I updated my IPhone4 to IOS 5.0.1, I haven't been able to Sync anything even though I have backed up everything. So I had to set my Iphone as a new device. Below is what I keep getting every time that I connect my Iphone to Itunes... It is really frustrating.
Problem signature:
Problem Event Name: APPCRASH
Application Name: SyncServer.exe
Application Version: 17.669.5.1
Application Timestamp: 4e66ceff
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.630.15.0
Fault Module Timestamp: 4e7196ac
Exception Code: c0000005
Exception Offset: 0004bd33
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
What should I do?
Thanks,
SS

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

Description Faulting Application Path:     C:\Program Files\Safari\Safari.exe Problem signature Problem Event Name:     APPCRASH Application Name:     Safari.exe Application Version:     5.34.57.2 Application Timestamp:     4f982b5e Fault Module Name:

Description
Faulting Application Path:    C:\Program Files\Safari\Safari.exe
Problem signature
Problem Event Name:    APPCRASH
Application Name:    Safari.exe
Application Version:    5.34.57.2
Application Timestamp:    4f982b5e
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.18015
Fault Module Timestamp:    50b83b16
Exception Code:    80000003
Exception Offset:    0003491e
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID:    3349202712

im having this problem to ive uninstalled and installed but this still comes up!!
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.7.0.21
Application Timestamp:    504d85d9
Fault Module Name:    StackHash_0a9e
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00000000
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    5129
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

CS5 has stopped working pop up everytime when selecting fonts. details: Problem signature:   Problem Event Name:APPCRASH   Application Name:Illustrator.exe   Application Version:15.1.0.39   Application Timestamp:4d76c9e3   Fault Module Name:CoolType.dll

Stops responding, etc
details
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Illustrator.exe
Application Version:    15.1.0.39
Application Timestamp:    4d76c9e3
Fault Module Name:    CoolType.dll
Fault Module Version:    5.7.83.9418
Fault Module Timestamp:    4c296b69
Exception Code:    c0000005
Exception Offset:    00021ae1
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:    8e1b
Additional Information 2:    8e1b636bd3438ac15d03ef1549553b25
Additional Information 3:    1b31
Additional Information 4:    1b316dab8b65bf468124c367b4a50e14

But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
The application runs queries to fetch data from database in SQL server 2008, and for that I am using a Microsoft SQL Native Client 2008 R2 64 bit ( this is the only version that installs on either PC, even the one on which I developed my LV Application).
I am not using any driver, only toolkits for reports - and for that I un-checked the "Remove unused polymorphic VI instances" when making the executable, otherwise LV throws up an exception that share variable are not being included.
Yes I did reboot every time after I ran the installation.
Still getting the same error.

My system is crashing and vies the following: Problem signature: Problem Event Name: APPCRASH Application Name: Acrobat.exe Application Version: 11.0.10.32 Application Timestamp: 547e97af Fault Module Name: Accessibility.api

My system is crashing
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.10.32
Application Timestamp: 547e97af
Fault Module Name: Accessibility.api
Fault Module Version: 11.0.10.32
Fault Module Timestamp: 547e9587
Exception Code: c0000005
Exception Offset: 00038776
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hi Sue,
Does this happen with any particular file or all files?
Since the crash report above mentions accessibility.api, so are you working on any related function like adding tags etc. when Acrobat crashes?
Disable all the 3rd party services working in the background and check.
Regards,
Rave

I upgraded i tunes and it crashed...in winows 32 bit ista home premimum and error is ...Problem signature:   Problem Event Name:     APPCRASH   Application Name:     iTunes.exe   Application Version:     11.1.4.62   Application Timestamp:     52ddbf7a   F

i m using window vista32 after itunes upgrade.. itunes crash ..
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          11.1.4.62
Application Timestamp:          52ddbf7a
Fault Module Name:          ntdll.dll
Fault Module Version:          6.0.6000.16386
Fault Module Timestamp:          4549bdc9
Exception Code:          c0000005
Exception Offset:          00062086
OS Version:          6.0.6000.2.0.0.768.3
Locale ID:          16393
Additional Information 1:          a183
Additional Information 2:          96f68295953afa2675d1551e001cfa2f
Additional Information 3:          5630
Additional Information 4:          5482da5e28e2dc79b1d40bd90d8c9b

Fault Module Name:          ntdll.dll
Fault Module Version:          6.0.6000.16386
Even if you don't have any third-party plug-ins or add-ons, try opening iTunes in safe mode as per the instructions in the following document:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
If iTunes opens in safe mode, quit iTunes and then try launching it again normally. Does it launch without the error messages this time?

T500 problems, Lenovo problems

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