T500 Standby Problem

I recently purchased a T500 to replace my old T42P and am having a problem with the power saving settings that I can't solve.  For reasons that are unclear to me, when left idle, the machine will go into standby mode (even when it is using power from a wall socket and it is not supposed to go on standby).  This would not be a big issue except that once this happens I cannot awaken it from standby by any of the usual methods (briefly pressing the power button or using some keyboard combination). I am force to do a hard reboot by holding down the power button for +4 seconds.
Does anyone have any insights about why the machine is entering standby and then not coming out of it normally?  I've looked at all of the power settings and cannot fathom what is wrong.  They are essentially the same as the ones I had on my T42P, which did not have this problem.

OK, I talked with Lenovo (actually IBM) help desk about this and they recommended the following:
Do the following while USB devices are disconnected.  All of these items are found at migr-70443:
update the bios to most recent version (v1.20-1.01 as of 15 Dec 2008) if not already at the latest
reload/update the intel chipset driver
uninstall Lenovo Fingerprint software
(my note for XP, use control panel, add/remove software)
F1 into bios - clear internal fingerprint data
(my note, I found that I also needed to clear the TPM chip)
install the new Lenovo Fingerprint software (v3.2.0.275 as of 26 Oct 2008)
install patch for the fingerprint driver
(my note, the only patch available is migr-67245 which is Vista-only, so apparently this last step doesn't apply to XP)
When re-enrolling fingerprint data, do so without USB devices plugged in, so that there's no issues with shared IRQs (which are used by the fingerprint reader as it is also a usb device)
I've done steps 1 through 5 for an XP install.  I'll post back if this didn't work.

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    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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    Note from Moderator: Watch your language.
    Message Edited by nonny on 04-21-2008 08:27 AM
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    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
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    I am not a Lenovo employee.

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