T510: display issues(Bright pixels that wouldn't go away) -support?

Question

Shortly after purchasing a new T510, I started to have problems with the display (Bright pixels that wouldn’t go away).  I figured it was a BIOS or driver issue.  However as my company purchased about 80 of these machines and I turned out to be the only one with the issue, I called support.
I also purchased the onsite 24hour support for three years, so I called Lenovo and in a couple days (not 24hours) they came in a replaced the LCD panel, which they assured me was the issue.  Not even an hour or two after the repair tech (David) left the problem started happening again.
I called back and Lenovo now indicated it has to be the motherboard.  Ok, so a couple days later David came in and replace the motherboard.  Now I purchased these units fully loaded, discrete graphics extra memory, high res, etc.  The motherboard they replaced it with did not have the Nvidia card, instead just the onboard graphics, which A. is no what I purchased, and B. not equivalent or better.
So David ripped out the new inferior board and put the old broken one back in, so I could at least continue with my job, with the intermittent pixel issue. I should also mention the screen went blurry at the same time the pixel issue happened, so I would have to reboot to restore the monitor.  David then ordered another Motherboard.
A week went by and no one called me back, so I called Lenovo again to find out what the heck was going on and why I didn’t have a new one ready in waiting within 24 hours. I was informed that is not how the warrantee works, only that they will respond in 24 hours and that the verbiage on their site around the warrantee was not perfectly clear.  Wow. OK…  I then asked when they expect to have this fixed and it turns out the part I need is on back order.
The part finally arrives. In another 4-5 days, however, I have a business trip coming up and I can’t risk yet another defective part. With my current flaky monitor I can at least get by.  So I schedule a time with David the repair tech to swap it out when I return.
I get the new Motherboard installed and I get all these video errors and other things start going horribly wrong.  David indicates it is a driver/bios issue and I need to upgrade/install drivers to remedy it.  Okay, so I do that, spend hours trying to get it to work. Turns out this motherboard is even worse and it crashes every time I try and use an external monitor or if the Nvidia 3100 kicks in for hardware acceleration.
I continue to work under the belief that this is a driver issue and try to fix it, however one of the MANY crashes ends up corrupting my Window 7 install, now throwing blue screens all the time and destroying my development env in the process. So I rebuild the machine and it just keeps happening.  This is now days of lost work that I can’t bill for.
I call Lenovo again to try and get this lemon replaced.  I get a hold of Jerome who punts me to Lenton, who punts me to Nate Bennet.  Nate seems like a reasonable guy and informs me that at their level of service they can only repair the units and are happy to continue working through this. By now this is gone on long enough and I want to have the laptop replaced, 1 out of 80, this one is a lemon. Nate appears to agree and kick off an escalation process to have this case reviewed and informs me that someone will call me back in 24-48 hours (business days that is).  Okay this is still incredibly inconvenient, but at least I believed we are making forward progress.
36 Hours goes by and no one calls me back, so I call Lenovo yet again.  I get a hold of Julius.   Julius informs me he’ll have a supervisor call me back right away, as there was not one available.
48 hours later I call Lenovo again, as you can guess no one has called me back.  I get a hold of Michael.  I again explain the whole situation to Michael and ask to speak to a supervisor, again...  Which again I’m informed is not possible as there is not one available.  Michael indicates that he’ll have a supervisor call me back.  This time I say I can wait on the line because that is what everyone else told me and nothing happened.  Michael then informs me that he is Michael and would not let that happen and assured me that a supervisor would call me back right away. I relent; verify my contact info with Michael and it all seems to be accurate.
So again nearing the end of the day no one has called me back, I call Lenovo yet again.  This time I get a hold of Phil.  I once again explain the whole situation.  Phil is very apologetic, but still is unable to produce a supervisor.  Phil indicates he’ll put sticky notes on his supervisor’s machine to contact me back. I guess these guys are probably using a T510 as well and can’t read their email either.
I ask for the name of this supervisor because clearly Lenovo is filling me with horse s&^% at this point.  There is a clear pause and all he says it "Carter.., that is his last name I don’t know his first name." Okay really, so you know this guy well enough to put sticky notes on his monitor, but you only know his last name.  Now I know I’m being lied to, but what can I do.
So here I am with a busted laptop that crashes at least 3-4 times a day I can’t use the discrete graphics that I paid for and only supports the LCD panel built into it.  In previous experience, with a different manufacturer, after the first few failed attempts they would have replaced the unit.  I guess I should be angry with the guy that convinced us to give Lenovo machines a try for the next refresh (That was me by the way).
I really have no idea how to proceed with this one.  This is first time in my career that I have ever been treated like this.  I really have no idea what to say.
Moderator Note: Edited subject to match content.

Answer 1

technoone wrote:
" but it seems an awful lot like that subject line was changed to, well, make sure less people would click through and read your post.".
I'd like to give you the benefit of the doubt on this one, there is a message at the top of the forum stating: 
"Welcome to Lenovo's Discussion Community!  Please note our guidelines when posting."
if you read the Forum Guidelines it states quite clearly;
Title threads appropriately
. The title of a thread should accurately reflect the subject of the discussion and be as technically specific as possible.  Avoid inflammatory or emotional statements that do not aid the development of the conversation. Thread titles are indexed not only for search functions within the forum, but often externally in Google, Yahoo, etc. Proper thread titles will aid the active members of the Lenovo community, as well as non-members who may be searching more broadly. Example of a good thread title: T Thinkpad Blue Screens after suspend . Example of a bad thread title: Stupid computer locks up - worthless piece of junk. Moderators may alter thread titles to be more meaningful if less than appropriate titles are chosen.
I'm certain the edited title represents the actual real hardware problem at hand better than the original because it's more descriptive and accurate and will therefore attract the attention of the members who have experienced the same or similar situations to comment and offer advice based on their experience.
Please do take time to read our guidelines as I'm sure you'll find some other helpful and informative tips in them.
Regards
Andy  ______________________________________
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