T540p with UltraDock USB Problems

Hallo
I have the T540p with Win 8.1, actual drivers. Updates as in the web site. It works in the Ultra Dock with a 135 W power supply.
Attached to the Dock are following USB Peripherals
1) MS Keyboard 4000
2) Ms Mouse
3) Web Cam (Logitech 920)
After some time (sometimes 10 Min after booting, sometimes longer), the USB ports do not work.  Unplugging the peripherals and plugging them into other USB ports of the dock does the trick, but the previous ones do not longer work until the next start.
The Screen goes blank. Sometimes but not always I get a message from the power manager stating that plane mode has been initiated due to power supply problems. I have tried connecting the thinkpads own 135 w supply, but no difference.
Please help
Kind Regards
Nik
ThinkPad t540p, 2880x1620, i7 4700MQ, 16GB, 256GB SSD, WWAN
Solved!
Go to Solution.

Hi all 
Thanks for posting, Could you possibly try the solution below. I notice that this case is related to this case and i believe this could be a solution.
 NB: Make sure your system is docked to the ThinkPad Pro Dock or Ultra Dock with at least one external monitor connected.
The firmware for the DisplayPort hub in the dock needs to be updated :
If the display on an external monitor connected to a ThinkPad Pro Dock or a ThinkPad Ultra dock is flickering or going blank, download the firmware (fwdphb01.exe) from the following URL:
http://support.lenovo.com/en_US/detail.page?DocID=HT081248
Downloading:
A window will pop up asking you to Run or Save the file. Select Save.
Choose the folder you would like to download the file to and select Save. A different window will appear and the download will begin and complete. Once the download has completed, there may or may not be a message stating that the download completed successfully.
Make sure to be logged on with an Administrator account.
Make sure your system is docked to the ThinkPad Pro Dock or Ultra Dock with at least one external monitor connected.
Installing file:
Close all applications.
Double click the downloaded file: fwdphb01.exe
It will display the current firmware version and the firmware version to be installed.
If the current firmware version on your dock is older than 2.17.000, then click the Update firmware button.
Follow the instructions on the screen to complete installation and restart the dock with following action:
Shutdown the system, unplug the AC adapter from the dock, and wait for 5 seconds. Then, re-attach the AC adapter and power on.
6. If your docking station already updated, then click the Cancel Update button to exit.
Hope this helps and please do post back.
Regards

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    My system drive is 2x40GB PIDE drives running on an add-in Promise FastTrak133 controller.  Yesterday, I was given 2x160GB drives from a client that I decided to upgrade my RAID with.  I installed the drives and fired up my system, but had to reboot several times as the drives weren't jumpered right and not detecting on the Promise board.  After I finally got the drives working, I noticed my USB had completely died.  My USB keyboard and mouse didn't work and my TrueImage rescue disk (which I was going to use to restore my backup to the new RAID with) couldn't see the USB hard disk which contained the backup.  I panicked about this for a while, but eventually managed to restore the keyboard and USB drive by unplugging the system, pulling the battery, waiting 15 minutes, putting the battery back and starting up.  My mouse still didn't work, but once I got into Windows, it started to work after unplugging it and replugging it three times.  All these devices work immediately when plugged into my laptop so I know they are OK.
    Also, for the last few months leading up to yesterday, I've been having a problem with some USB devices not detecting properly when I startup.  For example, the mouse will not respond until I either replug it (sometimes more than once) or on some occasions, just mash the buttons a few times at which point it kicks in.  I also find that sometimes if I switch the keyset on my Zboard (which resets its USB connection), sometimes it won't get recognized as attached to the system unless I disconnect it or reboot.  Both of these devices work perfectly in other systems I've tried them on and once I get them running in Windows, they don't kick out again unless the system is shut down (and they only fail to work on some boots, not all.)  Every other aspect of the system works flawlessly. 
    I was wondering, has anyone else seen this before and is it something I can correct?  Is this a sign that possibly the board is starting to die and I should look at upgrading?  If I install an add-in USB card and disable the on-board USB, will I still be able to boot from USB devices?  I cannot really afford a major upgrade right now, but I also can't afford to lose this system so I'll make the investment if this is a potential sign the board is failing.  Thanks for reading and any help you can provide.
    P.S.  Here is a list of USB devices connected to my system, all of which I've tried disconnecting without fixing the problem:
    Razer Copperhead Gaming Mouse (Latest Drivers & Firmware)
    Ideazon Zboard (Latest Drivers)
    Artec e48U+ Scanner (Latest Drivers, Powered By USB)
    iMex USB 2.0 External HDD Enclosure
    HP Photosmart 7600 Photo Printer (Runs Through Zboard USB Hub)

    the PSU looks fine and should be capable of providing more than enough power - unless it is faulty for some reason. is it clogged up with dust? do you have another one you can test with?
    does your case have its own USB port(s), if so disconnect from motherboard and see if that makes any difference
    also, try going to Device Manager, uninstalling all the Host Controllers listed under Universal Serial Bus controllers, and then rebooting to reinstall the drivers
    i presume you have already referred to this sticky topic: If you are having problems with USB ports, read this topic.

  • MSI E350IA-E45 boot/post problem with some USB devices

    Hi,
    My new mainboard E350IA-E45 with BIOS ver. 1.4 has problems "BIOS problems" booting/posting when I connect a USB IR Receiver from CyberLink and also with a USB wireless adapter model USB-N10 from ASUS, using USB 2.0 or USB 3.0 ports.
    It does the problem with one of the two devices or the two at the same time connected.
    With the Logo disabled, I only see a number (not always the same) at the bottom right of the screen when I boot/reboot, and I cannot enter BIOS. If I wait a while, about half a minute Windows starts and other times not ( I'm not sure at this moment).
    When this happens (not booting/posting) if I remove (while powered) these devices the motherboard posts immediately and normal operation is back !
    When none is connected, it works without problems.
    Does anyone have a solution or explanation for this behavior ?
    Thanks in advance for any help.

    Quote from: Bas on 13-October-11, 15:28:28
    How can you call this explanation "working fine" ??
    Your powersupply is just 75W, anything can happen with so little power.
    As said before, test the board with a 300W powersupply and see if it solves it.
    I bought this Mini-ITX case to have a silent HTPC, its height is 62mm, so where do I put a power supply of 300W using this case if the problem realy "is" the power adapter ! Sorry to say that, but for me it's not the power adapter.
    When I BOOT it, my power meter indicates the maximum value and it's between 25-30 watts, and you say that a 75W external adapter is not enough and what about netbooks or nettops with Zacate inside with similar adapters !
    Can you explain to me why or how it fails to POST in few seconds (or no POST at all) with one of these devices that has a tiny power consumption. And why it POST with a external USB HDD ! It makes no sense to me.
    Anyway if there is no solution to this problem (maybe BIOS update), I don't mind very much to wait about 20 seconds until it POST with the two devices connected, because after that I have no other problems.
    Best regards.

  • USB problem with msi (nforce 1)k7d420

    USB problem with msi (nforce 1)k7d420
    i encountered problem when using my apacer audio steno mp3 player with my nforce(which i don`t hav any problem when using with any VIA chipsets)
    it detects and install the device automaticly but when i want to access it,it just gives me error msg
    windows xp pro service pk1
    nforce nvidia drver v2

    http://www.nforcershq.com/forum/viewtopic.php?t=30003
    may be ive not loaded it yet

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