T61: Communication error 1057 fingerprint software

Google translation:
"Hey Code - 1057 Communication error with the sensor device for fingerprints. Does anyone have a solution to this problem? mvh Christoffer"
Original:
Hei Kode - 1057 Kommunikasjonsfeil med sensorenheten for fingeravtrykk. Har noen en løsning på denne feilen? mvh Christoffer
Moderator note: This forum is in English language only. Please write in English.

I think the fingerprint cable is disconnected inside the thinkpad or the reader itself has gone bad. [All assuming that the driver for this device is installed properly]
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
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Error in fingerprint software

Hello guys,
I am having a problem with my Lenovo R61 fingerprint software. When I try to activate the fingerprint log in option it gives me a pop up Window with the following message:
Cannot enroll user.
An internal error occured (homepass: BMP_LOAD_NOTEXIST (C:\Program Files\ThinkVantage Fingerprint Software\rsc\WizardH.png)).
The error code is: 0xe7210001
I have an R61 Lenovo with Windows XP Professional but I do not know the version of the fingerprint software.
Can you please help me fix it?
Thank you very much.
Nabil

hey nabilkamas,
uninstall the software, go here : http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS002622
download and install it.
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T61 Installed XP SP3 - Fingerprint software not working.

Hi. I just installed XP pro SP3 i got from MSDN. I nlite'd it, and everything was nice until i installed thinkvantage fingerprint software.. It bugs the startup! When i type my password for login to windows it takes 3 minutes to get to the desktop. (without fingerprint software it took 5 seconds) In task manager "Winlogon.exe" takes up 50% cpu and alot of memory. Shutdown is also incridible slow. I uninstalled the fingerprint software and everything was back to normal. I then tried installing xp without ripping stuff from it with nlite, but i still got the same problem. So what do i do about it? Thanks!
EDIT:
Btw. the fingerprintsoftware doesnt work... It cannot display the fingerprint controlcenter.
Message Edited by fat-tony on 05-10-2008 04:49 AM
Message Edited by fat-tony on 05-11-2008 03:35 AM

I can only confirm parts of the thread-owner's post.
I have setup a localized version of Windows XP Professional SP3 (slipstream) and the fingerprint software (v.5.6.2) works fine as regards the logon - no delays of any kind (I am using an administrator account).
However I cannot access "Fingerprints" and "Settings" from the control center's main screen. The links remain black when hovered over. The "Tutorial" link turns blue when hovered over and clicking it will open the tutorial. I can manually open the fingerprint enrollment by clicking its own start-menu-item or by executing enrollbtn.exe from within the fingerprint software's program folder.
But how can I access the settings if not from the control center? And is any explanation available for the inactivation of the two item's on the control center' main screen?
UPDATE: Solved. The fingerprint software is making use of Internet Explorer (the xml files, probably) and choking on restrictive internet settings.
Message Edited by customer_ger on 05-11-2008 08:42 PM

TS1717 Having trouble running iTunes version 11.0.2 on a Dell Laptop running Windows 7 Professional Service Pack 1. Keep getting an error message "the software required for communicating with iPods and mobile phones was not installed correctly..." reinst

Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1). I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you? I normally respond with OK and it immediately tells me "could not be repaired. Please reinstall iTunes..." I have done this a number of times to no avail.

I also notice Quicktime is not getting installed at all.
That one is normal nowadays (ever since the iTunes versions 10.5.x).
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

I have a 16GB san disc that when more than half full and trying to download to my Mac gives a "communication error" message. How can I seamlessly upgrade the computers software to handle SDHC cards of this size?

I have a 16GB San Disc that when more than half full and trying to transfer the images to the iPhoto library I get the message "communication error". How can I update my computers software to be SDHC compatable? I can buy a card reader but thought an update to the software would fix this problem.
Thank you for any solutions or advice.

KRDHarris-
I am not familiar with Flickr, but found their support page at <Flickr Support>. You may get better help there than here. I get the impression that the App is somewhat buggy.
The iTunes preview page indicates the App is for iPad as well as the iPhone. <Flickr App Preview>
Fred

X201 Fingerprint software problem

When I got the X201, I configured the fingerprint software and it ran fine. Then, after I did a "suspend" and "resume", it no longer worked. The device manager said that the fingerprint co-processor was disabled because it had detected a problem (error code 43). I tried unloading the driver, and letting it automatically re-install. It worked a few times (with a couple of suspend/resume cycles), but after I left it suspended for several hours and restarted, the fingerprint reader did not work again. And again, device manager showed disabled with code 43. Can anyone give me advice on how to resolve this?

vasqi wrote:
my error code is: E7210005 on x201
I tried your suggestion and it made no difference for me.
old-ish thread...
are you running the most current fingerprint read software and drivers?
from the x201 driver matrix: http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-70656
cheers.
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T400 Fingerprint Software in Windows 7 no longer working

A few days ago, after the usual windows 7 upgrade, the fingerprint prompt to swipe any enrolled finger just disappeared.
After several attempts of reinstalling of the fingerprint software what worked is as follows:
- From the control panel, Programs and Features, uninstall both the windows driver package and the lenovo fingerprint software;
- Download and install the latest lenovo fingerrpint software from the Lenovo support site;
- After the restart, you will be prompted to enroll one or more of your fingers. I was able to enroll one but then later I got an error message "cannot communicate with sensor" or something like it.
- What I did is to go to the control panel, device manager, then pointed to the authentec device and chose properties. Uncheck the box which says something like "allow the computer to switch off device to save on power".
- Then chose from the control panel, Lenovo's Fingerprint Reader and proceeded with the enrollment without any issues.
- Restarted the system, and it worked as smoothly as before. BTW, enrolled six fingers, three on each hand.

i would believe it might be the limiting of the number of programs during startup.
do a msconfig and configure it to startup only windows item only. See if this makes any diference
WW Social Media
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Lenovo Thinkpad T410 got errors with Fingerprint sensor device! So frustrating!

I have just bought a new Lenovo Thinkpad T410 2518-FAA from one of main agencies of Lenovo in my country. The new-buy laptop was said to be totally new, i.e. it was not a re-furbished, and I actually checked for manything to confirm the real status of this laptop. However, when I bought it back to my house, a serious problem appeared. At the laptop store, I did not have enough time to check the Fingerprint device, thus I skipped to check it. When I came back home, the Fingerprint sensor error of this new-buy laptop completely drived me crazy!!! I installed the Fingerprint software of Lenovo, but this software continuously reported errors: "Can not enroll users, can not update passport, and can not find fingerprint sensor device." I have tried uninstalled and reinstalled this software many times, and already checked for the latest version of this software, it was Thinkvantage Fingerprint sofware 5.9.3 for Win 7-32 bit. My operation system is Win 7-32 bit. But these errors still appeared again and again. I already checked the status of TouchChip Fingerprint Coprocessor in Biometric Devices, uninstalled then re-installled this device, and it showed that this device was working properly and up-to-date, and I already unchecked the option "Allow the computer to turn off this device to save power", but all of my efforts was in vain!!! These errors still appeared and it drives me crazy! Up to now I had been unable to enroll my fingerprint to set up the fingerprint reader! These 3 errors just kept prompting in front of my eyes! Another problem is that the laptop can transfer files to my Nokia E51 mobile via Bluetooth, but I could not make the reverse transfer for a file from this mobile to laptop! Oh, I am very disappointed about Lenovo now! Inside the manufacture box that carried the laptop, there are just some instruction guides without any installation CD for installing Thinkvantage softwares... I had to go to the website of Lenovo and find a bunch of links of softwares that I tried many times but I still did not know how to donwload... I had to donwload the Thinkvantage Fingerprint software from another website... Please help me, guys! Did you encounter the same problem with me? May you please instruct me how to solve these problems! Thank you a lot!

hey Moon_Light,
i would suggest uninstalling all ThinkVantage software, then go to http://support.lenovo.com ; download all drivers for you unit and install.
at the same time do a bios update as well.
WW Social Media
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FingerPrint Software Win7 64bit not installing. T61P

Installed Win7 Premium - no issues. Lenovo drivers etc. are fine.
Each time I try to install the Fingerprint software 64bit for win 7 it completes the install then states
" its not a valid w32 installation". I'm downloading direct from Lenovo.
Any ideas?
Solved!
Go to Solution.

phil-san wrote:
Installed Win7 Premium - no issues. Lenovo drivers etc. are fine.
Each time I try to install the Fingerprint software 64bit for win 7 it completes the install then states
" its not a valid w32 installation". I'm downloading direct from Lenovo.
Any ideas?
Hi,
Do you mean Fingerprint Software 5.9.2 for Windows 7 (64-bit)?
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-73585
Let me know and i'll report immediately to development team. Thanks!
Regards,
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
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IPod communication error when i updated iTunes!

I updated my itunes and now when i connect my iPod Nano to my computer this error message appears:
The software for communicating with the iPod is not installed correctly. Please reinstall iTunes to intall the iPod's software.
When I reinstall iTunes the same error message appears. I have also removed all of the software related to the iPod but to no effect.
Can anyone help me?
Windows Windows XP SP2

I'm also having the same problem since upgrading to the latest iTunes version 6.05. I've followed all the instructions for uninstalling and reinstalling ipod updater and itunes setup including deleting all temp files, diabling Norton Antivirus. Still get the iPod Service Error when launching iPod updater and the communication error in iTunes. I'm at a loss to the problem. My other PC with iTunes 6.04 reads the ipod just fine. Any other suggestions?

Failed to sync update 4d81de56-2aac-433b-85f1-44b464cd09aa. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$ SMS_WSUS_SYN

Hi I had to recover my SCCM media server from SQL and now having trouble to install Windows Update. When I deploy Windows Update, I can see status is "UKNOWEN".
I feel like something to do with WSUS/SQL/SCCM media server syncing issue.. But I can't point out that trouble setting to fix it. I have checked and make sure, there is no proxy setting in IE and SUP.
In the wsyscmgr.log is saying it is having syncing issue.
sync: SMS synchronizing updates, processed 32400 out of 34494 items (93%), ETA in 00:05:43 $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:39:14.008-600><thread=1788 (0x6FC)>
Failed to sync update 4d81de56-2aac-433b-85f1-44b464cd09aa. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:39:43.847-600><thread=1788 (0x6FC)>
Failed to sync update 5357f0f8-dc7c-467c-8d8d-ea4d6345260c. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:39:46.063-600><thread=1788 (0x6FC)>
sync: SMS synchronizing updates, processed 33158 out of 33248 items (99%), ETA in 00:00:14 $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:14.129-600><thread=1788 (0x6FC)>
sync: SMS synchronizing updates, processed 33252 out of 33252 items (100%) $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:14.733-600><thread=1788 (0x6FC)>
sync: SMS synchronizing updates, processed 33252 out of 33252 items (100%) $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:14.733-600><thread=1788 (0x6FC)>Sync failures summary: $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:14.733-600><thread=1788
(0x6FC)>
Failed to sync update 4d81de56-2aac-433b-85f1-44b464cd09aa. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:40:14.734-600><thread=1788 (0x6FC)>
Failed to sync update 5357f0f8-dc7c-467c-8d8d-ea4d6345260c. Error: The Microsoft Software License Terms have not been completely downloaded and cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:40:14.735-600><thread=1788 (0x6FC)>
Sync failed: Failed to sync some of the updates. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:15.513-600><thread=5504 (0x1580)>
STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=S-Syd-SCCM.xxx.xxx SITE=SYD PID=10652 TID=5504 GMTDATE=Mon Jun 23 03:40:15.513 2014 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates"
ISTR1="Failed to sync some of the updates" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 $$<SMS_WSUS_SYNC_MANAGER><06-23-2014
13:40:15.514-600><thread=5504 (0x1580)>
Sync failed. Will retry in 60 minutes $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:15.536-600><thread=5504 (0x1580)>
Setting sync alert to active state on site SYD $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:15.536-600><thread=5504 (0x1580)>
Sync time: 0d01h31m49s $$<SMS_WSUS_SYNC_MANAGER><06-23-2014 13:40:15.551-600><thread=5504 (0x1580)>
I am getting event ID 6703.
I have checked and make sure, there is no proxy setting in IE and SUP.

Hi,
I saw someone use the following steps to fix this issue.
1. Unselect all Classisfications in SUP
2. Run wsusutil reset
3. Run another sync
4. Add Classifications
Best Regards,
Joyce
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Communication Error with HP 8600 Fax

I have a LENOVO_PN_90BG0003US running Windows 8.1 with a 64-bit operating system. I have installed an HP Officejet Pro 8600 Plus All-In-One Scanner/Printer/Fax. I am able to print and scan, but cannot setup the digital fax. I get a communication errors that states "There is a problem communicating with the printer". I have troubleshooted through HP without any luck. The printer is online and I have no issues printing or scanning. I am able to digitally fax from two other systems that are also running Windows 8.1. I have also disabled the anti-virus and firewall, and this did not help. Any assistance would be greatly appreciated.
Thank you,
Bob

And on HP Photosmart C7280 All-In-One.
I've got mine connected to the network on Ethernet - figured that would be less problematic than wifi - and my MacPro can see everything about the printer, just not print to it. This includes the C7280's built-in webserver which - like alot of SOHO routers - gives you a web-based interface to the printer's configuration and status. Everything on that page looks right-on, but no printing.
The printer's copy and fax functions work, and I can even scan images and save them across the network onto my machine, so the printer is already interoperating with the network to a high degree, just not printing.
Like alot of people, I bypassed the HP driver CD and downloaded a fresh software package yesterday from HP's site (200MB+, ***?), which is what I used to configure my system. As far as I could tell, there appear to be no firmware updates available for this printer. MacOS "Software Update" doesn't offer any printer driver updates - I'll try the posted link to Apple's site next.

Lenovo toolbox and fingerprint software stopped working on Thinkpad W700 Windows 7 Pro 64 bit

After installing Lenovo Updates an unknown USB device appeared in device manager. Per the instructions of a Lenovo support person I performed a system restore to a time prior to the updates. After doing that the Lenovo Toolbox and Fingerprint software would no longer work. I tried another system restore back to the latest date and that did not solve the problem. I also tried reinstalling both the Toolbox and the finger print software and they still won't work. When I try to launch either of those apps I get an error message saying that they have stopped working and that the system was checking online for a solution, with no result. It's my impression that the system restore screwed up something in the OS or the system registry that is a dependency for those two programs. The only suggestion Lenovo support could give me is to re-image the system. I would prefer to find the cause and fix that rather than reload the entire system. I would love to know what could cause these two programs to stop working when the other Lenovo utilities seem to work fine. Any help with this would be greatly appreciated.

Which version of the tool box are you using?Mine would not open after installting updates but after installating the latest version its working fine
http://www-307.ibm.com/pc/support/site.wss/MIGR-73783.html
Cheers and regards,
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Lenovo Fingerprint Software stopped working under Win 8.1

Just upgraded to Win 8.1 (64-bit) and to the latest drivers for W700 (2753-WBB).
Major trouble with the Thinkvantage Fingerprint Software.
The Lenovo Fingerprint Software version 3.3.2.50 for Win 7 (64-bit) was fine under Win 8.0
but it doesn't work any more under Win 8.1
http://support.lenovo.com/en_US/downloads/default.page?
The Thinkvantage Fingerprint Software isn't compatible with W700 and W700ds.
Thinkvantage Fingerprint Software Version 5.9.9.7282 for Windows 8 (64-bit) or 7 (64-bit)
supports only the ThinkPad W510, W520, W701, W530 systems
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029769
Thinkvantage Fingerprint Software Version 6.0.0.8102 for Windows 8.1 (64-bit or 32-bit)
supports only the ThinkPad W510, W520, W701, W530 systems
http://support.lenovo.com/en_US/detail.page?DocID=DS036923
The management of complex passwords becomes difficult without Fingerprint.
Any ideas?? Thank you.

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I’m writing to just check in to see if the suggestions were helpful. If you need further help,
please feel free to reply this post directly so we will be notified to follow it up.
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ThinkVantage Fingerprint Software 5.9.9.7282 stops working, crashing on 64-bit Windows 7.

ThinkVantage Fingerprint Software 5.9.9.7282 stops working, crashing on 64-bit Windows 7.
Issue producing on Lenovo ThinkPad W530.
Each time I tried to start the ThinkVantage Fingerprint Software, it is crashing with following error :
[Window Title]
ThinkVantage Fingerprint Software Application
[Main Instruction]
ThinkVantage Fingerprint Software Application has stopped working
[Content]
Windows is checking for a solution to the problem...
[Cancel]
Because of this crash I am unable to enroll my fingerprint data for windows logon.
I have noticed that all ThinkVantage softwares are crashing e.g. ThinkVantage Power Manager 6.
As per Lenovo Support Chat service I have updated the following softwares/drivers to the latest versions:
1. power manager
2. power management
3. think vantage
4. hot key features
But still no luck, fingerprint software is still crashing, please help!

Hi I have exactly the same problem, you are not alone. As soon as I find a solution I will post it here
greets

T61: Communication error 1057 fingerprint software

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