T61 DVD causes a blue screen crash

My T61 with a Mat**bleep**a DVD-RAM UJ-862 causes a blue screen crash when I put a blank, unformated disk in the drive. A pre-recorded video or audio disk will play but a blank disk causes a crash.

No it really doesn't "go to sleep." It doesn't seem to me to be "the monitor," I think this is strickly happening with the computer that incidentley happens to be connected to a monitor. My simple take anyway.

Similar Messages

Blu-ray creation causes windows blue screen crash

I am testing Premier Elements 7 for the creation of best quality DVD and Blu ray disks. Source is AVCHD 1920x1080i and I have managed to create a number of DVD's and one Bluray without problem. My latest trial creating a Bluray disk failed at about 98%, burn in progress with a Device Error message. This resulted in a blue screen windows crash. Far more worrying is if I re-insert that BD RE disk back into my PC to erase it and try again, it immediately prompts a Blue screen windows crash, so I guess the disk is ruined. I have previously used Premiere Pro, Ulead and more recently Cyberlink Power Director and Sony Vegas. The quality of the DVD footage produced by Premier is far superior and the Bluray output was also excellent. Cyberlink has proved to be a good package appart from the poor quality of re-rendered output. Sony Vegas Pro seems the only one to recognise raw AVCHD footage and opt not to recompress it!!! The Movie Studio version doesn't appear to do this, however, I have only had a limited go at the trials. I had narrowed my choice to upgrading to Adobe Premier, or the cheaper Elements 7 which suits my requirements for home movies, however, a major windows crash, which I tend never to get has got me running scared. Why o why is there not a burn to hard disk option for Bluray creation as for DVD? Has anyone experienced a similar problem - any ideas as to what I could try?

A BSOD situation normally indicates something is wrong systemicly with the computer. It can be either software (usually OS), or hardware related.
The first thing that I would do would be to gather all info on your system and list full OS, version, updates, etc., and all hardware specs. Something in those lists might provide a clue.
Next, I'd look carefully at Event Viewer, especially at the System and Applications tabs. Look for yellow warning messages at the time of the BSOD, and especially the red error messages. It might be easier to invoke a BSOD, so you will know the exact time and date of the crash. Study each yellow and each red message carefully. Many might not yield much useful info, but some might tell you a lot of about what is happening, and may even give you the cause. Please explore every link that is offered in each of these messages. They should take you to either the MS site, or to the site of a software, or hardware company. These will likely be where you'll gather the most important data.
Here's what to look for in Event Viewer:
Give us any details found there.
Also, see this LINK. The video is a bit long, but will furnish you with a lot of troubleshooting tips, and also tools from MS. Make notes of these tools and their use.
Good luck,
Hunt

Repeated blue screen crash when running labview 8.2 on Dell optiplex GX620

Hi, I have recently experienced a series of 'blue screen' crashes on a Dell Optiplex GX620 while running Labview 8.2. The dell is running Windows XP SP2 with an ATI Radeon X600 graphics card. Labview is interfacing with a NI DAQPad 6015 device. The computer is a dedicated Labview machine so there is no other third party software that has been installed that could be causing the problem. Also, the computer is one of three identical machines, the only one that has labview installed and the only one that is crashing. Upon rebooting after the first 'blue screen' crash an error report indicated that there was a problem with the ATI graphics driver and suggested updating the driver to the latest version. This was done. Upon rebooting after the second 'blue screen' crash an error report indicated that there was a problem with the RAM. Both of these crashes occurred while running a labview application. A further two incidents have occurred where the computer has restarted for no apparent reason while running a labview application. I was wondering if you were aware of any known issues/incompatibilities with my specific machine and labview 8.2, or if there could be any other known issues with labview that might be causing the crashes. It should also be noted that this is a new setup and these crashes have occurred in relatively short time frame. Thanks for your help!

Hi,
To have a better understanding of what is causing the blue screen crash and the Windows restart, we may need to retrieve the memory dump caused by the crash in Windows XP. Before we actually get into that, we may need to disable Automatic Reboot by Windows when it crashes. I have attached a link that describes how to disable computer reboot after a crash and I have also attached a link of how to retreive the memory dump. Let me know how it goes!
Why Does My Computer Automatically Reboot For No Reason?
How Can I Create a Kernel Memory Dump When Windows Crashes?
(Note that we want to select Complete memory dump, not Kernel Memory dump)
Regards,
Nadim
Applications Engineering
National Instruments

Blue Screen Crashes in Windows Server 2008

Our Windows 2008 server which has been running fine for several years now has started to record a series of blue screen crashes in the past week, almost daily. Our hosting company ran a chkdsk and didn't find any errors. The also ran an sfc scan which
they said identified and fixed several system files, however we are still seeing blue screen crashes.
I have put the minidump from the latest crash in my public skydrive folder at -
https://skydrive.live.com/?cid=446280106bb642de#cid=446280106BB642DE&id=446280106BB642DE%21140
Can anyone help me identify the problem that is causing the blue screen crashes?
Thanks,
Gary
Gary Frickey

Hi,
Gary
Regarding to Dump files that you provided, I have used WinDbg tool to analysis them. For more detailed results, please refer to the following.
1.Analyze 120213-41636-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 1A, {5200, fffffa80130e0000, ac326f8a3564698d, ac366f8a3564698d}
Probably caused by : volsnap.sys ( volsnap!VspDoubleBufferIncomingWrite+9a )
Followup: MachineOwner
4: kd> !analyze -v
* Bugcheck Analysis *
MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005200, The subtype of the bugcheck.
Arg2: fffffa80130e0000
Arg3: ac326f8a3564698d
Arg4: ac366f8a3564698d
Debugging Details:
BUGCHECK_STR: 0x1a_5200
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: mcupdate.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff802e920536f to fffff802e9076440
STACK_TEXT:
fffff880`0d61bcb8 fffff802`e920536f : 00000000`0000001a 00000000`00005200 fffffa80`130e0000 ac326f8a`3564698d : nt!KeBugCheckEx
fffff880`0d61bcc0 fffff802`e90be5a6 : 00000000`00000000 00000000`00001000 00000000`00000200 fffffa80`13ac14d0 : nt! ?? ::FNODOBFM::`string'+0x2f301
fffff880`0d61bd00 fffff802`e928c81c : 00000000`00000000 fffff802`e92a8a00 fffff880`133792c0 00000000`00000200 : nt!ExpAllocateBigPool+0xd6
fffff880`0d61bde0 fffff880`01dab74a : 00000000`00000001 fffff880`121da000 00000000`00001000 fffff880`01da9e2d : nt!ExAllocatePoolWithTag+0x80a
fffff880`0d61beb0 fffff880`01da9372 : fffffa80`13e738b8 fffffa80`13e73560 fffffa80`0aaaf160 00000000`00000000 : volsnap!VspDoubleBufferIncomingWrite+0x9a
fffff880`0d61bf00 fffff880`00a26b69 : fffff880`0d61c000 fffffa80`1340db00 fffffa80`06cc4ab0 fffff8a0`24ebd3c8 : volsnap!VolsnapWriteFilter+0x361
fffff880`0d61bf50 fffff802`e9070b67 : fffff880`0da372c8 00000000`0361e4d8 00000000`03610000 00000000`77a675a4 : Ntfs!NtfsStorageDriverCallout+0x16
fffff880`0d61bf80 fffff802`e9070b2d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27
fffff880`13378700 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue
STACK_COMMAND: kb
FOLLOWUP_IP:
volsnap!VspDoubleBufferIncomingWrite+9a
fffff880`01dab74a 488bf8 mov rdi,rax
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: volsnap!VspDoubleBufferIncomingWrite+9a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: volsnap
IMAGE_NAME: volsnap.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 51a9661e
IMAGE_VERSION: 6.2.9200.16628
BUCKET_ID_FUNC_OFFSET: 9a
FAILURE_BUCKET_ID: 0x1a_5200_volsnap!VspDoubleBufferIncomingWrite
BUCKET_ID: 0x1a_5200_volsnap!VspDoubleBufferIncomingWrite
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x1a_5200_volsnap!vspdoublebufferincomingwrite
FAILURE_ID_HASH: {c0542499-747b-bb38-39b0-9680350f4757}
2.Analyze 120213-42713-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 24, {b50019060b, fffff8800e413e38, fffff8800e413670, fffff802e26a85cc}
Probably caused by : memory_corruption ( nt!MiReleaseReadListResources+14 )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 000000b50019060b
Arg2: fffff8800e413e38
Arg3: fffff8800e413670
Arg4: fffff802e26a85cc
Debugging Details:
EXCEPTION_RECORD: fffff8800e413e38 -- (.exr 0xfffff8800e413e38)
ExceptionAddress: fffff802e26a85cc (nt!MiReleaseReadListResources+0x0000000000000014)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff8800e413670 -- (.cxr 0xfffff8800e413670;r)
rax=0000000000000000 rbx=0000000000000000 rcx=fffbfa80138f7f80
rdx=fffffa8009fa3e81 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802e26a85cc rsp=fffff8800e414070 rbp=0000000000000000
r8=fffffa8009fa3e80 r9=0000000000000001 r10=fffff802e249c610
r11=fffffa8012e1b010 r12=fffffa8006d92ef0 r13=fffffa80074e29c0
r14=fffbfa80138f7f80 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!MiReleaseReadListResources+0x14:
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0 ds:002b:fffbfa80`138f7fa8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=fffbfa80138f7f80
rdx=fffffa8009fa3e81 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802e26a85cc rsp=fffff8800e414070 rbp=0000000000000000
r8=fffffa8009fa3e80 r9=0000000000000001 r10=fffff802e249c610
r11=fffffa8012e1b010 r12=fffffa8006d92ef0 r13=fffffa80074e29c0
r14=fffbfa80138f7f80 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!MiReleaseReadListResources+0x14:
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0 ds:002b:fffbfa80`138f7fa8=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: TrustedInstall
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff802e256b168
GetUlongFromAddress: unable to read from fffff802e256b1f8
ffffffffffffffff
FOLLOWUP_IP:
nt!MiReleaseReadListResources+14
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0
FAULTING_IP:
nt!MiReleaseReadListResources+14
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0
BUGCHECK_STR: 0x24
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff802e2305e46 to fffff802e26a85cc
STACK_TEXT:
fffff880`0e414070 fffff802`e2305e46 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiReleaseReadListResources+0x14
fffff880`0e4140a0 fffff802`e22fea09 : 00000000`00005000 fffff980`2cb80000 00000000`00005000 00000000`00000000 : nt!MmWaitForCacheManagerPrefetch+0x42
fffff880`0e4140e0 fffff802`e26af71f : 00000000`00000000 00000000`00000000 00000000`00000001 fffff880`0e4141e0 : nt!CcFetchDataForRead+0xe9
fffff880`0e414130 fffff802`e2304e3e : fffffa80`06d92ef0 00000000`00000000 00000000`00040000 00000000`00004301 : nt!CcMapAndCopyFromCache+0xcf
fffff880`0e4141d0 fffff880`01903b58 : fffff8a0`06e3cc50 fffffa80`074b86b0 00000000`00000000 00000000`00000000 : nt!CcCopyReadEx+0xfe
fffff880`0e414240 fffff880`0191a91a : 00000000`00000000 fffff880`0e4144a0 00000000`00060900 fffff8a0`06e3cc50 : Ntfs!NtfsCachedRead+0x148
fffff880`0e4142b0 fffff880`0191c42b : fffffa80`0f799a10 fffffa80`074b86b0 00000000`00000001 fffffa80`074b8600 : Ntfs!NtfsCommonRead+0x68a
fffff880`0e414470 fffff880`016e34ee : fffffa80`074a3010 fffffa80`074b86b0 fffffa80`074b86b0 fffffa80`074b8a50 : Ntfs!NtfsFsdRead+0x1db
fffff880`0e414520 fffff880`016e10b6 : fffffa80`098479a0 fffffa80`074e29c0 fffffa80`074b86b0 fffff802`e24b3140 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x25e
fffff880`0e4145c0 fffff802`e267e868 : 00000000`00000000 fffff880`0e4146a1 fffffa80`074e29c0 00000000`00000018 : fltmgr!FltpDispatch+0xb6
fffff880`0e414620 fffff802`e26ae513 : fffffa80`074e29c0 fffff8a0`028ca000 ffffffff`800012c4 fffffa80`074e29c0 : nt!IopSynchronousServiceTail+0x158
fffff880`0e4146f0 fffff802`e26f415a : fffff880`000004a2 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtReadFile+0x661
fffff880`0e4147f0 fffff802`e26ef1bf : fffff880`0e414918 00000000`00000003 fffff802`e2665870 fffff802`e248310e : nt!PfSnGetPrefetchInstructions+0x19a
fffff880`0e414900 fffff802`e26f1935 : fffffa80`074be080 fffff880`0e4149e0 00000000`00000000 fffff880`0e414a30 : nt!PfSnBeginScenario+0x18f
fffff880`0e4149b0 fffff802`e26a0070 : fffffa80`074be080 00000000`3cc531e5 fffff880`0e414cc0 fffffa80`074be080 : nt!PfSnBeginAppLaunch+0x115
fffff880`0e414a70 fffff802`e268c2cf : fffffa80`074be080 fffffa80`0723c6e0 00000000`00000000 fffffa80`07110080 : nt!PfProcessCreateNotification+0x70
fffff880`0e414aa0 fffff802`e22f4915 : fffff880`02e57180 fffffa80`07110080 fffff802`e268c1cc fffffa80`07110080 : nt!PspUserThreadStartup+0x103
fffff880`0e414b00 fffff802`e22f4897 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThread+0x16
fffff880`0e414c40 000007fd`9e59d5e8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThreadReturn
000000c9`60f5fa28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`9e59d5e8
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!MiReleaseReadListResources+14
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 51a966cd
IMAGE_VERSION: 6.2.9200.16628
STACK_COMMAND: .cxr 0xfffff8800e413670 ; kb
IMAGE_NAME: memory_corruption
BUCKET_ID_FUNC_OFFSET: 14
FAILURE_BUCKET_ID: 0x24_nt!MiReleaseReadListResources
BUCKET_ID: 0x24_nt!MiReleaseReadListResources
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x24_nt!mireleasereadlistresources
FAILURE_ID_HASH: {12e84aa1-b4fa-6138-fa2a-d3b77e82b2b2}
3.Analyze 120213-48687-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck C2, {d, fffff901007059c0, 64704344, fffbfa8015d6a940}
Probably caused by : win32k.sys ( win32k!W32pProcessCallout+86 )
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 000000000000000d, type of pool violation the caller is guilty of.
Arg2: fffff901007059c0
Arg3: 0000000064704344
Arg4: fffbfa8015d6a940
Debugging Details:
OVERLAPPED_MODULE: Address regions for 'dump_iaStor' and 'dump_iaStor.' overlap
FAULTING_IP:
win32k!W32pProcessCallout+86
fffff960`0014bad6 33d2 xor edx,edx
BUGCHECK_STR: 0xc2_d
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: WerFault.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff80295c78027 to fffff80295a60440
STACK_TEXT:
fffff880`10ffe908 fffff802`95c78027 : 00000000`000000c2 00000000`0000000d fffff901`007059c0 00000000`64704344 : nt!KeBugCheckEx
fffff880`10ffe910 fffff960`0014bad6 : fffff901`007059c0 fffffa80`15d6adb0 fffff901`007059c0 00000000`64704344 : nt!ExFreePoolWithTag+0xec7
fffff880`10ffe9f0 fffff960`00184630 : fffff880`10ffeb40 fffffa80`15d6a940 00000000`00000000 00000000`00000000 : win32k!W32pProcessCallout+0x86
fffff880`10ffea20 fffff802`95e9db5a : fffffa80`15d6a940 fffffa80`15d6adb0 00000000`00000000 00000000`00000008 : win32k!W32CalloutDispatch+0x2f1
fffff880`10ffea80 fffff802`95e72004 : fffffa80`0a18ed20 00000000`00000001 00000000`00000000 00000000`00000000 : nt!ExCallCallBack+0x3a
fffff880`10ffeab0 fffff802`95e9d86d : 00000000`00000000 fffffa80`15d6a901 00000000`00000000 fffffa80`152d7080 : nt!PspExitThread+0x414
fffff880`10ffebd0 fffff802`95a5f453 : fffffa80`15d6a940 fffffa80`152d7080 fffff880`10ffecc0 00000000`7f62b000 : nt!NtTerminateProcess+0xfd
fffff880`10ffec40 000007fd`bb652eaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00cde078 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`bb652eaa
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!W32pProcessCallout+86
fffff960`0014bad6 33d2 xor edx,edx
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: win32k!W32pProcessCallout+86
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5216eef4
IMAGE_VERSION: 6.2.9200.16699
BUCKET_ID_FUNC_OFFSET: 86
FAILURE_BUCKET_ID: 0xc2_d_win32k!W32pProcessCallout
BUCKET_ID: 0xc2_d_win32k!W32pProcessCallout
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xc2_d_win32k!w32pprocesscallout
FAILURE_ID_HASH: {9d5e1858-9d8c-dc1b-8469-c4e8abf71b98}
Based on the above prompt messages, you can refer to the following article and get detailed information of Bug Check 1A, Bug Check 24 and Bug Check C2.
Bug Check 0x1A: MEMORY_MANAGEMENT
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx
Bug Check 0x24: NTFS_FILE_SYSTEM
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557433(v=vs.85).aspx
Bug Check 0xC2: BAD_POOL_CALLER
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560185(v=vs.85).aspx
Based on current state, I suggest you should update volsnap.sys and win32k.sys drivers. Then check if this issue can be solved. Meanwhile, you also should check the memory
in your computer. For detailed operations, please refer to the following article.
Run Diagnostics to Check Your System for Memory Problems
http://technet.microsoft.com/en-us/magazine/ff700221.aspx
If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request.
To obtain the phone numbers for specific technology request, please refer to the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Hope this helps.
Best regards,
Justin Gu

Blank CD's cause blue screen crashes?

I\'m running W7 on a Pavilion Slimline s5213w using HP DVD R 16x 4.7Gb Data disks. The problem is that with brand new, straight out of the box cd\'s, about half of them work and half cause an almost immediate blue screen crash. All I do is insert a disk and then in Computer either double click or right click the cd reader and Computer freezes. Then no matter what I do I get a blue screen. This problem seems to be in the disks and not the drive but I can\'t see how a disk could be so poisonous to the computer unless there is something wrong with the disk software. Any help would be appreciated.
This question was solved.
View Solution.

Hello JCV,
You’re having problems with the computer crashing every time that you try to use a disk.
Go into device manager and uninstall the DVD drive. There could be a problem with the driver.
Here is a link to device manager.
Also go to HP.com and update the optical drive.
Here is a link to both updates.
HP MediaSmart DVD Application Update
LightScribe System Software Update
Let me know how everything goes.

Clicking on firefox icon causes blue screen crash

This began Friday, Feb. 25, about mid day. The only changes to the system that morning were an update to an Adobe plugin, either Flash player or Shockwave, I'm not sure, and an update to the Scottrade Elite desktop trading app. Both of those changes occurred about 0900. The problems began about 1130 when the system, Windows 7 Home Premium had a blue screen crash. From that time on, I have uninstalled each of the apps mentioned. I cannot open Firefox to work on the plugins becuase every time I click on the icon I get a blue screen crash with the words "Page fault in non paged area" at the top. I've also uninstalled and reinstalled the Firefox app with no apparent beneficial effect. The Scottrade trading app has been reinstalled and works well, causing no further probs.

Hello mrcart,
i think it is unlikely that firefox itself is causing an operating system crash, i had some time back an similar issue where a system of a friend of mine was crashing while using IE - thats the only app he used ... the system in his case had faulty ram, and i suspect you are facing some sort of hardware problem or faulty device driver.
Please read this (also lists steps what you can do):
http://technet.microsoft.com/en-us/library/cc957625.aspx
(personally) I would suggest you start by checking your ram, you can do this in two ways:
Search in your Windows 7 Start Menu for "ram", you should find something like "Diagnose your computer´s memory problems"
... Or, you use the memtest86+ tool from here (e.g. download the iso, burn it and boot from the cd):
http://www.memtest.org/
Check your eventlog for errors (e.g. disk errors, timeouts, etc).
If you cannot track the problem down (i would suspect a hardware problem or faulty device driver ... e.g. it could be your video card driver doing something wrong) you should seek help at your computer manufacturer, an experienced friend, or using some forum.
kind regards,
John Kirk.

Access to istore causes blue screen crash

I am running an ipod and itouch - PC is Windows XP.
With the newest version of itunes, everything works fine between itunes on the PC and the devices, EXCEPT trying to access the store for music or podcasts. I see the headings of the store displayed, then I get a blue screen crash. This happens with the devices attached, or not.

The first thing to do is get the error codes from the crash.
Here is an older post from b noir that explains how to find the error codes.
http://discussions.info.apple.com/message.jspa?messageID=1422425

Windows Server 2003 install blue screen crash

I am attempting to install windows 2003 R2 standard addition on the following system currently running Windows XP.
PROCESSOR
Intel® Core™2 Duo 375W,E6550 (2.33GHz,1333Mhz FSB, 4MB L2 Cache, Dual Core)
edit
OPERATING SYSTEM
Genuine Windows® XP Professional, SP2 (NTFS) (+ Media) - English (32bit)
edit
TOWER/BASE ORIENTATION
Vertical Chassis Orientation (Minitower, W: 170,2 x H: 447.3 x D: 468.4 mm)
edit
BUSINESS SUPPORT
No Business Support Required
edit
MEMORY
4GB ( (4 x 1.0GB DIMM) 800MHZ DDR2 ECC SDRAM Memory
edit
GRAPHICS CARD
256MB nVidia NVS 290, Dual Monitor DVI or VGA Graphics Card (ULGA8)
edit
HARD DRIVE
160GB (7,200 rpm) SATA 3.0Gb/s Hard Drive with NCQ and 8MB DataBurst Cache™
edit
OPTICAL DRIVE
48X CDRW/DVD
The box is a Dell T3400.
All the specs fit the server requirments. Does anyone have any suggestions?
Just to summarize. I'm booting from CD. The drivers are copied across and when windows attempts to start the blue screen crash occurs.
Jay

Hello Customer,
Thank you for using TechNet Forum, and also many thanks for Aaron's assistance.
Please note, this forum is for General questions on Windows Server 2008. I suggest you try to post Windows Server 2003 related issue to the Windows Server 2003 Newsgroup for your best serve:
http://www.microsoft.com/technet/community/newsgroups/serveros/win2003.mspx
Thanks for your understanding.
Moreover, the blue screen is mostly caused by hardware or drivers incompatibility. I suggest you take a look at the following website
If the hardware appear to be on the Hardware Compatibility List (HCL):
http://www.microsoft.com/whdc/hcl/default.mspx
Thanks.
Best wishes
Morgan Che
Microsoft Online Community Support

HP-Pavilion A6130N Blue Screen Crashes

Hi,
I've been experiencing blues screen crashes for the past month and I'm not sure what is causing them. I've updated everything and ran HP diags and it states all hardware ok.
I've uploaded my minidump, could someone analyze???
http://www.mediafire.com/file/e6yxrhjylhblhyl/Mini110910-01.zip
Thanks!!!

Did you burn a set of the HP Recovery Disks? It takes three DVD+Rs. Is your data backed up?
Did you check all the bios and software updates that were posted?
Try this bootable memory diagnostic CD. Download memtest86 iso file and burn it to disk using Imgburn.
Try this procedure:
Unplug the PC and open it up. Clean out all the dust. Carefully remove and replace all the cables going to the motherboard one at a time. Do the same for the memory dimms and the video and sound cards if you have any. You might want to buy a can of compressed air to blow the dust out of the CPU heat sink. Plug your PC back in and give it a go. Don not keep your PC in an enclosed space.
If after doing all the above and your PC is still crashing then use your HP Recovery Disks.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

3 Dead Pixels after Blue Screen crash, should I make another Genius Bar appointment?

Ok, so yesterday I made a GB appointment, after a friend told me to, when I showed him that I had a dead pixel on my phone's screen. So when I got to apple, I showed them the dead pixel and they told me they were going to replace the screen on the phone. It turned out that the machine they use to do so, was down, so they ended up giving me a replacement phone. So I checked it out at the store and it looked fine. So now today, while running some errands, my new replacement iPhone had crashed and turned blue, then rebooted on me & a few moments after when I got back on the phone and was imessaging, I noticed 3 dead pixels instantly (one on right under the names of the contact on the message, on the J key on the board and to the middle-right where your send messages are displayed)
Now I'm thinking that, because my originally iPhone had crashed and turned blue also and I noticed the one dead pixel on it that same day, that the blue screen crashing could possibly be causing this??
Should I go back to the apple store and tell them what happened?

(Update) the pixels actually all seem to be red, whenever I go on a yellow screen and I just noticed a fourth one. I think I should take my phone in

I HAVE A SONY VAIO WITH WINDOWS VISTA- SUDDENLY I'M GETTING A BLUE SCREEN (crash dump)THAT SHUTS DOWN MY COMPUTER. HOW DO I STOP THIS. ALREADY TRIED TO UNINSTALL AND RE INSTALL. MAY NOT HAVE DONE IT CORRECTLY ?

LAST WEEK STARTED GETTING A BLUE SCREEN (CRASH DUMP) AFTER CLOSING I TUNES, THAT CAUSES MY COMPUTER TO SHUTDOWN. IVE BEEN TOLD BY A PC REPAIR SHOP THAT I DONT HAVE A VIRUS. I DO HAVE ANTIVIRUS PROTECTION ON MY PC. ATTEMPED TO REINSTALL I TUNES BUT MAY NOT HAVE DONE IT CORRECTLY. I STILL HAVE THE PROBLEM. THE BLUE SCREEN ONLY HAPPENS WITH I TUNES. I HAVENT MADE ANY RECENT CHANGES TO MY MUSIC- NO DOWNLOADS /UPLOADS. ANY KNOWLEDGE OF THIS SITUATION? THANKS!!

Hey Ishland,
You are not alone. I'm getting the same thing I'm running Vista. I'm reading that Windows 8, 8.1 preview, Vista and XP.
I'm thinking this has to be a Apple update to iTunes 11.0.4.4 fix.
Cheers,
Steve
P.S. you might want to make your post easier to read by turning the cap lock off.

Pavilion elite e9110t windows 7 blue screen crash

hp pavilion elite e9110t upgraded to win 7 i recieved 2 blue screen crashes today on goggle chrome with the following error codes
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000000000000B0
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001770E9D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
what do i need to do????? i am using chrome to type this.
This question was solved.
View Solution.

Joey, welcome to the forum.
Did you try uninstalling and reinstalling Chrome? Sometimes a glitch will occur during the original install. This can cause the problem that you are experiencing.
Also, you may want to try Internet Explorer or Firefox to see if you receive the same error message. This will tell you if it is a problem with Chrome or a system problem.
Please click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

Windows 7 Blue Screen Crash

Hello, I recently have been getting a lot of blue screen crashes simultaneously. I haven't downloaded any games or anything. I just use this laptop for school work mostly. I already ran a memory diagnostic test and no problems found as well as restored my
computer to a month back to when it wasn't having any problems. Anyways, this the problem details:
Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7601.2.1.0.768.3
Locale ID:   4105
Additional information about the problem:
BCCode:   3b
BCP1:   00000000C0000005
BCP2:   FFFFF88005CFC3BE
BCP3:   FFFFF88009ACE4D0
BCP4:   0000000000000000
OS Version:   6_1_7601
Service Pack:   1_0
Product:   768_1
Files that help describe the problem:
C:\WINDOWS\Minidump\103014-25318-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-82087-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Hope that someone could help! Thanks!

FS
These were all Related to NETwNs64.sys Wireless WiFi Link Driver from Intel Corporation (yours is 5 years old). I would remove the current driver and install the newest driver available.
If you continue to crash Remove McAfee and use MSE in its place.
Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\problem\103014-25318-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0360c000 PsLoadedModuleList = 0xfffff800`0384f890
Debug session time: Thu Oct 30 12:54:00.869 2014 (UTC - 4:00)
System Uptime: 0 days 0:01:07.181
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff88005cfc3be, fffff88009ace4d0, 0}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+2673be )
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005cfc3be, Address of the instruction which caused the bugcheck
Arg3: fffff88009ace4d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
NETwNs64+2673be
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax]
CONTEXT: fffff88009ace4d0 -- (.cxr 0xfffff88009ace4d0;r)
rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
r14=fffffa8008bf7fb0 r15=fffffa800af1c008
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
NETwNs64+0x2673be:
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
Last set context:
rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
r14=fffffa8008bf7fb0 r15=fffffa800af1c008
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
NETwNs64+0x2673be:
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: wlanext.exe
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88005cfc3be
STACK_TEXT:
fffff880`09aceeb0 00000000`00000000 : fffffa80`08bf7618 fffffa80`00000002 00000000`000000dc fffffa80`00001e37 : NETwNs64+0x2673be
FOLLOWUP_IP:
NETwNs64+2673be
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: NETwNs64+2673be
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: NETwNs64
IMAGE_NAME: NETwNs64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4d10df1b
STACK_COMMAND: .cxr 0xfffff88009ace4d0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_NETwNs64+2673be
BUCKET_ID: X64_0x3B_NETwNs64+2673be
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x3b_netwns64+2673be
FAILURE_ID_HASH: {69744f93-8380-f8c7-a080-fedb60128a80}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag

Blue screen crash when hooking up iPhone

I have had my iPhone for a few months now and have only been able to hook up my phone to my husband's (far inferior) laptop. Whenever I hook my phone up to my Sony Vaio desktop I get a blue screen crash and the whole system starts rebooting. Does anyone else have this problem and what can I do about it? I called Apple support and after reinstalling iTunes they said they didn't know. They said it might be a driver issue but I don't really want to start removing random drivers as I don't want to lose functionality of my computer and I don't know which driver might be causing this...
PLEASE HELP ME!!

Which USB port are you connecting to on the Vaio, what else is connected to USB, and have you checked Sony's site for updated USB root drivers?

IPhone 6 Plus 16GB blue screen crashes: Read, error type:Address map hole or size mis-match

Hi folks,
Some time ago I had a 16GB 6+ and it crashed with the blue screen, so I returned it. I now have a brand new one that I got from Tmobile ($75 return fee) and although it has mostly worked just fine, I have gotten 2 blue screen crashes. Below are the details from the phone's log.
What strikes me is the message "Read, error type:Address map hole or size mis-match".
Does anyone know if this could be caused by a hardware defect?
I've gotten one of these crashes running iOS 8.1.2 and another in 8.1.3.
Thanks.
Incident Identifier: 20304759-E90B-453F-BDC5-176AF4E30041
CrashReporter Key:   fcf18d230005749957728546dea3221a0c588330
Hardware Model:      iPhone7,1
Date/Time:           2015-01-25 19:43:44.913 -0800
OS Version:          iOS 8.1.2 (12B440)
panic(cpu 0 caller 0xffffff8008cd45d0): L2C PIO error (src:core0-AF snoop, address:0x1202030208, access:Read, error type:Address map hole or size mis-match, L2C_ERR_STS:100003fc00000202, L2C_ERR_ADR:0x1108e1202030208, L2C_ERR_INF:0x2107)
Debugger message: panic
OS version: 12B440
Kernel version: Darwin Kernel Version 14.0.0: Mon Nov 3 22:27:30 PST 2014; root:xnu-2783.3.22~1/RELEASE_ARM64_T7000
iBoot version: iBoot-2261.3.33
secure boot?: YES
Paniclog version: 3
Kernel slide:     0x0000000006000000
Kernel text base: 0xffffff8008002000
Epoch Time:        sec       usec
Boot    : 0x54bc22ef 0x00000000
Sleep   : 0x54c58398 0x0002abb4
Wake    : 0x54c583ae 0x000f08df
Calendar: 0x54c5b7e3 0x00025045

same with my iPhone 4s 16gb
{"os_version":"iOS 8.1.3 (12B466)","bug_type":"110"}
Incident Identifier: 582496DB-6999-468C-9504-3D1C191B9F4B
CrashReporter Key: 623a577555e51ed110b937358adfa66fba3ea447
Hardware Model: iPhone4,1
Date/Time: 2015-02-20 04:17:50.830 +0300
OS Version: iOS 8.1.3 (12B466)
panic(cpu 0 caller 0x83dc8347): "i2c1::_checkBusStatus Bus is still in a bad state; last write status 00010110 xfer 00000000 fifo 00000000 for device als"
Debugger message: panic
OS version: 12B466
Kernel version: Darwin Kernel Version 14.0.0: Mon Jan 12 21:30:11 PST 2015; root:xnu-2783.3.26~3/RELEASE_ARM_S5L8940X
Kernel slide: 0x0000000003400000
Kernel text base: 0x83401000
Boot : 0x54e68884 0x00000000
Sleep : 0x54e68a7e 0x000dd6ac
Wake : 0x54e68b19 0x00035c02
Calendar: 0x54e68b1d 0x00040927
Panicked task 0x84a87c60: 13773 pages, 122 threads: pid 0: kernel_task
panicked thread: 0xc5066e80, backtrace: 0x81a33ca0
0x834ad94d
0x834adcb1
0x8341d5bd
0x83dc8347
0x83dc8059
0x83dc7e35
0x8389c601
0x8389c513
0x836f6f65
0x8389cc6d
0x8389ccc5
0x83a9f18d
0x83a9c27f
0x83a9c73f
0x83a9c90d
0x836f6f65
0x83a9c8e5
0x836e91e7
0x8343ed9b
0x834ab59c
Task 0x84a87c60: 13773 pages, 122 threads: pid 0: kernel_task
Task 0x84a87948: 771 pages, 3 threads: pid 1: launchd
Task 0x84a87000: 2016 pages, 13 threads: pid 17: UserEventAgent
Task 0x84a87630: 481 pages, 4 threads: pid 18: misd
Task 0x84a87318: 4114 pages, 22 threads: pid 19: CommCenter
Task 0x87a62948: 349 pages, 2 threads: pid 21: keybagd
Task 0x87a62318: 574 pages, 4 threads: pid 23: iaptransportd
Task 0x87a62000: 868 pages, 9 threads: pid 24: configd
Task 0x87a7ac60: 793 pages, 4 threads: pid 25: lockdownd
Task 0x87a7a948: 1218 pages, 6 threads: pid 26: imagent
Task 0x87a7a630: 2771 pages, 4 threads: pid 27: atc
Task 0x87a7a318: 792 pages, 2 threads: pid 28: fairplayd.H1
Task 0x87a7a000: 1571 pages, 14 threads: pid 29: aggregated
Task 0x87c4ac60: 1069 pages, 4 threads: pid 30: routined
Task 0x87c4a318: 707 pages, 5 threads: pid 33: timed
Task 0x87d23c60: 646 pages, 2 threads: pid 35: installd
Task 0x87d23948: 2383 pages, 11 threads: pid 36: mediaserverd
Task 0x87d23318: 1279 pages, 11 threads: pid 38: ubd
Task 0x87d23000: 249 pages, 7 threads: pid 39: syslogd
Task 0x87d6ac60: 410 pages, 2 threads: pid 40: softwareupdated
Task 0x87d6a948: 851 pages, 5 threads: pid 41: mediaremoted
Task 0x87d6a630: 1877 pages, 7 threads: pid 42: identityservices
Task 0x87d6a318: 9938 pages, 16 threads: pid 43: SpringBoard
Task 0x87d6a000: 453 pages, 2 threads: pid 44: fileproviderd
Task 0x87e25c60: 609 pages, 4 threads: p

T61 DVD causes a blue screen crash

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